We saved a little bit of money, gained the support we needed, were able to streamline the close of payroll periods, and can process payroll much quicker.

The Ascentis payroll and HR systems offer a lot of functionality and value for the money. Their customer service is very good.

All of your employee self-service options, from paycheck and W4 integration to benefits selection are integrated into one  self-service solution.

Lack of training classes - it's all online videos.

The recruiting feature is collects good data, candidates are able to complete the application.

I like that this software has a function that you can view everything at once.

Lots of integrations, great for tons of people, well managed and thoughtful design.

The customer service for Ascentis is absolutely non-existent. It was so terrible that I had to send an email to the CEO and other members of the C-Suite to get my issues addressed.

Go with the easiest to use. HR systems can be complicated, but if it's user friendly, it can be your best friend.

Our overall experience with Ascentis has been amazing. We always get the support we need and feel very confident with the software.

I do not expect anything to be perfect; it is more important to me that they are working to improve and are responsive.

Great customer service and the product is very intuitive and easy to use.

Very easy to use, and user-friendly... we are constantly training new Managers, etc., and everyone seems to understand the system quickly. Provides HR with a consistent, reliable system to work with.

This software is extremely user friendly with a clean interface and rarely any glitches or slow downs.

Easy implementation, user friendly. Lots of nice features and functions, customizable to our company.

I like that it is easy to navigate and search in.

That is sometimes have different leave amounts on the different screens without telling you why.

Coupled with the added burden of the 1095-c and the need to manually update various records because Ascentis has software issues, it is disappointing.

Ascentis was our HRIS system several years ago and it was a great way to keep all of our employee data. It was very customizable and the help desk was great.

The best part about Ascentis is the versatility and customization.

Overall we have implemented the system and we are using it. Ascentis support is helpful.

Can be complicated to figure out. Deadlines for Quarterly and annual filings are hard to meet.

Our employees like the easy to use system and we have received much positive feedback since rolling out.

I think it is a great system to use for the most part, everything is easy to understand once you get used to how things work.

Splendid performance and options for human capital management. Offers great educational/professional development options.

I find the application easy to use and very straightforward. The vendor team has great customer service and is very helpful.

I have now had two zero-error payrolls; I had to make up mistakes to learn how to do that piece. We are likely adding Tax very soon, and anticipate adding Time later this year.

So far i think it is a good system for the most part but it needa some work definitely.

All fields are self-explanatory. You need no guidance to use this product.

The customer service was non-existent. It was not cost-affordable for the lack of services provided and we had to sign a contract.

The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff.

Excellent, Highly recommend great platform and great people to work with.

Good, learnt lots about it and find the report i need when i need it and managed to see real time results to help with this.

Great overall experience and relationship with our Account Manager and the Support teams. The product developments and updates makes MC a game changing solution that we could happily recommend.

Clunky and difficult to use more complex features.

Operationally really good, excellent support staff - easy to on board and deploy.

I have worked with Max Contact as an engineer and PM for over 10 years and rate the service provided top notch with great relationship with account manager and the support/project functions.

Out account manager Nigel is always readily available if ever needed. Support staff provide a first class service on getting a quick turnaround on getting a resolution on any concerns.

Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.

In the past when the system has been down it has affected the business across all campaigns and in return affected the clients and agents costing the business a significant loss of revenue.

Brilliant Solution from an evolving provider. A passionate team behind the scenes.

Happy with service and support so far and look forward to see how we can develop this further.

Really good, appreciate the dialler capability and ease of use for agents.

Overall functionality and ease of use is the most popular standout feature of MC.

US Dollar

Ascentis offers a cloud-based human capital management (HCM) suite designed for midsize companies of all industries. It includes HR and benefits, recruiting and onboarding, talent management, time and attendance and payroll.


Ascentis HR provides insights into trends with deep analytics within employee metrics. Ascentis’ mobile experience for HR managers and employees offers access to data.


Ascentis Time is a fully-automated time and attendance solution that features online timesheets, clock in/out functionality, scheduling and more.


Ascentis Payroll allows clients to process payroll in real time, with live processing and auditing. Ascentis Payroll syncs with Ascentis HR and Time and offers a wide range of built-in reports.


Ascentis Talent Management allows managers to fine tune performance in real time, through a mobile interface.


Ascentis Recruiting supports applicant portals delivered directly to the business’ website for corporate branding and control.



LongDescription

Employee Management

Automatic Time Capture

Leave Tracking

Messaging

Billable & Non-Billable Hours

Employee Benefits Administration

Interview Management

Time Tracking

360 Degree Feedback

Performance Management

Activity Tracking

Vacation/Leave Tracking

Internal HR

Online Time Tracking

Shift Swapping

Candidate Tracking

Electronic Signature

FMLA Administration

Reference Checking

Variable Workforce

Skills Assessment

Succession Planning

Applicant Tracking

Recruiting Firms

Job Description Management

Timesheet Management

Time Tracking by Client

Biometric Recognition

Resume Storage

Individual Development Plans

Sick Leave Tracking

Goal Management

Collaboration Tools

Labor Forecasting

Workstation Tracking

Punch card

Pulse Surveys

Assessment Management

Email Templates

Self Service Portal

Salary Planning

Mobile Access

Skills Tracking

Time Tracking by Project

COBRA Administration

Recruitment Management

Background Screening

Performance Metrics

Candidate Profiles

Training Management

Overtime Calculation

Benchmarking

Salaried Employee Tracking

Performance Review Management

Self Assessment

Ongoing Performance Tracking

Social Media Integration

E-Verify/I-9 Forms

Wage Garnishment

Job Posting

Time & Attendance

Workflow Management

Email Management

Project Tracking

Tax Compliance

Careers Page

Time Off Management

Candidate Management

Job Requisition

Customization

Employee Database

Check Printing

Resume Parsing

Competency Management

Resume Search

Automated Scheduling

Employee Handbook

Contractor Management

Compensation Management

Mobile App

W-2 Preparation

Benefits Management

Accounting Integration

Expense Tracking

Multiple Billing Rates

Goal Setting/Tracking

Compliance Tracking

401(k) Tracking

Reporting/Analytics

Online Punch Card

Employee Profiles

Payroll Reporting

Employee Scheduling

Online Time Clock

Payroll Management

Reimbursement Management

Approval Workflow

Online Benefits Enrollment

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Ascentis

Webinars

Documentation

Videos

Pound Sterling

MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact ensures that businesses have access to all the features they need in order to succeed.


MaxContact's highly configurable IVR can automate processes for inbound channels such as payment processing, CRM lookups, and agent/caller matching. For outbound operations, MaxContact's predictive dialing algorithm automatically manages calls throughout the business day so agents can focus on calls that matter. Omni-channel capabilities allow agents to manage customers across all available channels, allowing them to handle a number of interactions at any one time with push/pull functionality. 


Features include drag and drop scripting, IVR automation, campaign management, predictive dialing, quality management, workforce management, intelligent reporting, business analytics, and real-time dashboards.









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