All Ben Reviews
1-25 of 44 Reviews
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Ana
Verified reviewer
Staffing and Recruiting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Ben and coworkers
I recently used my L&D allowance to acquire a few courses and it was easier to use than I expected.
PROSI really enjoy the option to have all corporate benefits on the same platform, as well as the other options available on Ben.
CONSIt's more my own limitation than Ben's. I'm still learning how to use some of the features, understanding if they are applicable for people living in Portugal (which is my case), and to what extent I can use some of the features as a Scede employee.
Kamran
Financial Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Global benefits program
Easy to scale product, works great for companies in multiple locations. Ease of administration and gives you complete control.
CONSArea of development rather - can scale into a great recognition tool with manager to employee and peer 2 peer recognition aspects.
Sammi
Information Technology and Services, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
FUNCTIONALITY
2
Reviewed February 2024
Confusing system with poorly articulated benefits
The portal is relatively easy to navigate around, but had conflicting benefits £ info on the summary dashboard vs what is within the dedicated page about each benefit, making it really difficult to keep track of what you're spending on your benefits.
CONSThe service our business received has been really quite poor. They were late to deliver the portal, meaning our launch was delayed by a few weeks. They then miscommunicated various things about some of the benefits, particularly the Thanks Ben Flex Wallet. It was made out that by having a flex fund on your Thanks Ben card, you would get tax relief on the money that you spend via that card, upto a fixed amount each month. However, it later transpired that there is no tax relief, so there is no benefit whatsoever to using the flex wallet vs just having that money go into your salary and spending the money as normal. It's literally a completely pointless product!
Alessandra
Hospitality, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Easy, diverse and so rewarding!
That I can choose what to spend and when to spend, at my own terms.
CONSThat for some vouchers it takes some days to be received and I'd like to activated within minutes.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Where has this been all my career?
Overall Ben and the people we've worked with have been amazing, helpful and quick to respond.
PROSThis enables us to be super flexible with our benefits, it's easy to get set up and they are always improving their platform.
CONSWe are a globally distributed team and Ben continues to work to address our use case. They are really good about taking feedback and putting it on their roadmap, it can just be normal growing pains.
Reason for choosing Ben
Ben was the only one in this field that was set up to support a globally distributed team. Their pricing is fair and their support team is quick to respond.
Andres
Computer & Network Security, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Ben is the best possible service for rewards in a company
Everything, ease of use, and I love their support
CONSnothing to complaint about, everything is perfect
Anonymous
201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great tool to manage benefits for a global remote team
Really great platform to administer benefits for a global remote team. Allows each employee to use their allowance however they want!
PROSThanksBen is pretty easy to use and straightforward, the UX is really intuitive.The way employees are using the benefit is super flexible especially now that we can even upload the credit card on Google Pay/Apple Pay, it gives a real flexibility to use your benefits however you want.
CONSThanksben is a great platform, I do not have any negative points to share.
Flora
Verified reviewer
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Fantastic product
As an employee I really love ThanksBen - everything is in one place and the customer service are really helpful too!
CONSSome things aren't always the easiest to find but the customer support is second to none so that really isn't an issue
Sarah
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Ben lets me access my benefits easily
Quick and easy access to my benefits, easy to use, and easy to login.
CONSNothing - it's great to have direct access to my benefits without having to go through HR.
Imran
Computer Software, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Great platform for employee benefit
- Great tool to manage benefits, acting as one stop shop for all things related benefits - Easy to use, great design and good variety feature - Lots of benefit providers - Ben card is good, can be added to Apple Pay/Google wallet and make it really easy to use allowance for personal purchaces
CONSThanksben is a great platform, I do not have any negative points to share.
Babajide
Information Technology and Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Ben review
The ease of use is second to none, the user interface is simple and easy to use
CONSI really can nkt point at kne thing I dont like abou this product
Kirsten
Staffing and Recruiting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Fantastic Functionality!!
Excellent, every business should have this platform in my opinion
PROSEase of access, ease of use, employment engagement, variety of offerings
CONSNothing that I have come across so far that I haven't like about this prpduct.
Carolina
Furniture, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Why you should use Ben
I found out many good things through Ben. I started using Treatwell which I did not know about before since I only thought that Ben could be used for online payments. Was refunded the correct amount when I expensed a receipt. Was kept update re the refund date which was good.
PROSEasy to use, nice design (personalised by my company). Good way to encourage yourself to spend more money treating yourself.
CONSDid not like that I could not receive a physical card. Only recently found out I can add Ben to my wallet. Maybe this feature could be pushed more? Heard about it through a colleague, as before I was uploading receipts to the site which is less efficient.
Tomasz
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed May 2022
Easy to use but power ful
Variety of offers Easy to use interface Simple payment process
CONSLack of mobile app Poor choice of family benefits
Serena
Insurance, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Great employee reward platform
Easy to navigate as a user and administrator, easy to upload receipts via my mobile and super convenient to pay via Google Pay
CONSThat invoices now have to be processed via Bacs instead of direct from the wallet
Anonymous
201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great platform for monthly incentives!
Overall, great. We've had a month or two where cards where slow to process but it seems to be resolved within a day.
PROSBen is great for issuing a monthly allowance for whatever you want to encourage employees to do be it activities to help to their wellbeing or L&D. It is a great way to be flexible about what people spend allowances on rather than to restrict it to a set list.
CONSThe only con I think it in using just one feature set and not the whole suite, it looks like there are lots of thing you could run through the Ben platform.
Maisha
Entertainment, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Ben Card Service Review
Attractive service and easy to use. The branding is very welcoming.
CONSWould be nice if there was a mobile app.
Rebecca
Entertainment, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great, easy to use employee benefits platform
Very positive in terms of accessing and using benefits
PROSReally simple to use and really easy to check credit and available benefits.
CONSMy physical card isn't working properly at the moment and struggling to fix the issue
Pantelitsa
Marketing and Advertising, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Love it
So far i love it
PROSMobile friendly, fast executions, easy to use
CONSNothing important, everything is looking good
Elizabeth
Design, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
What a convenient tool for employees
As a new employee with a company that uses Ben, I've been delighted by it. When we have team meals or other perks, instead of having to submit a separate expense, it's like we all have a company card. You can spend on it and ditch spending time expensing a receipt. It's also convenient for tracking roll over benefits and has an easy to use dashboard. Auto reminders about expiring benefits are clutch so you don't forget about use it or lose it money.
CONSUsing the card numbers in a different country than the billing address has occasionally been tricky, especially when a zip code is required to complete purchase. That said, having the flexibility to purchase yourself and submit a request for reimbursement makes this a minor inconvenience.
Lana
Computer Games, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Ben Card - Monthly Benefit
User interface is easy to use, customer support responds rapidly.
CONSThe billing address cannot be changed for the card, therefore I cannot set it up so I can make purchases for everything.
Vendor Response
Hi Lana, thank you for your review! Regarding changing the address, you can actually edit it by clicking the small pencil icon next to the billing address (to the right of your card). I will feedback to the team as it seems we might need to make this more prominent. Really appreciate the feedback!
Replied August 2021
Neslihan
Computer Software, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
no 3D secure codes for Turkey
I like how they provide individual cards for different bonuses and how it locks cards with one toggle. Also the customer support is really active.
CONSIt doesn't send a 3D secure code for purchases made in Turkey where I currently live, and that's why I can't really purchase anything that uses a 3D secure with my Ben card.
Abi
Financial Services, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Great platform for company benefits
I love Ben, it's really easy to use, very simple layout and I appreciate my company providing it for us - it forces me to spend money on my health and wellness, something which I would probably neglect otherwise.
CONSThere were no cons - everything works well!
Catriona
Computer Games, 501-1,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2021
Simple and Brilliant
It's so easy to use - I love all the retail discounts available to me and the simplicity of the site.
CONSWould love an app version to be able to check my balance on the go. It would also be awesome to be able to have the ben card in my apple wallet.
Claudia
Financial Services, 501-1,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed January 2024
Overall good
Good, it could be great considering some improvements mentioned above.
PROSThe convenience of having a card and being able to spend the funds my company disburses
CONSEXCHANGE RATE! Either you publish your own or strictly follow and explain how MasterCard's work. It's annoying having to try several times with each purchase in foreign exchange