Fantastic experience to easily and quickly share ideas across different business unit functions.

We really like the ease of use, user interface, and metrics analysis. Additionally the customer service is very strong.

It's incredibly easy to use - very intuitive, nice clean interface & easy to learn.

Community management, including voting and comments. Great support from Spigit managers who are always ready to give you a good piece of advice.

From software implementation to execution of challenges, the Spigit team has been a very professional and flexible business partner. The team was great to work with and the software is easy to use.

Just learning the product and what it all is about. It seems like a good tool to engage the whole business on ways to improve.

This platform is flexible enough to provide you with good basis for your open innovation initiatives both within your organization and with the external innovation community.

From an Administrator perspective I anticipate some confusion between the Community v Challenge level.

The platform doesn't support multiple authentication sources for single sign-on.

This product is a great way to maximize our Innovation management goals.

Created great business success through tremendous good accepted idea challenges with help by SPIGIT.

It also works great for idea management and progression- the voting and collaboration is a powerful tool that provides quick feedback.

Scaleable, intuitive, very collaborative and exciting for our customers to crowdsource ideas.

Very easy to use for our employees to enter in ideas and collaborate as well.

Very responsive and supportive team. The platform is very user-friendly and intuitive.

Backend still abit clunky and difficult to use and pricing is not very flexible.

Open platform allows everyone to participate and participate in contributing to other ideas so that the crowd doesn't only provide great ideas, but helps to make them even better.

I value the  transparency, ease of use and gamification. It make innovation easy to facilitate and track from an end to end process.

Not ideal for idea ongoing management platform.

They are always here to help and to give you a good advice based on their experience.

I have a lot of e-mails and requests coming from my customers and it was very difficult for me to organize all of them.

3 Years experience was great. Quick email responses and Great Documentation.

UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner.

This software is very easy to use and the price is very affordable.

Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved.

Larger individual requirements can be solved professionally  through support or and cost-effectively consulting.

Sometimes the admin console can be a bit difficult to navigate, but all of the features are there, somewhere.

The only issue we had was around the time it took to set a ticket to complete however it seems since the latest upgrade to 4.9 the issue is no longer there.

Easy to use, highly customizable and a customer support that is second to none.

Compares to competing products at competitive price point.

Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.

The interface is very easy to navigate and understand plus the email integration with POP3 is very useful.

UseResponse is simply awesome. I set it up literally in ten minutes and their customer support immediately helped me in tuning up the configuration as soon as I got in touch with them.

Some functionality we wanted that wasn't available, has been delayed.

UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed.

Was a little difficult to customize the theme.

We were looking for an All-in-One Solution to enable us to manage Our Customer Support Solutions, and UseResponse turned out simply great.

Simple UI with great functionality, lot of documentation and support is fantastic. Simple to implement and immediate email support.

In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.

US Dollar

Spigit is a cloud-based idea management solution suitable for banking, insurance, construction, engineering, energy, utilities, manufacturing, health care and pharmaceutical industries. It offers innovation management, business crowdsourcing and innovation management within a suite.


Spigit allows users to design the idea selection process based on estimations about revenue impact and time required for the project. The solution allows users to submit ideas, projections about costs, time and revenue opportunity. With all ideas available in a graphical representation, users can compare ideas based on business impact.


Spigit also employs gamification strategies such as game mechanics, virtual currency and rewards, which help drive user engagement on the portal. Engagement statistics can be accessed from customizable dashboards and the reporting module.


Spigit is available globally and offers multi-language support including English, Chinese and Arabic. Phone and online support are available to all customers.



LongDescription

Commenting/Notes

Engagement Tracking

Status Tracking

Activity/News Feed

SSL Security

Mind Maps

Communication Management

Brainstorming

Collaboration Tools

Ideation

Content Management

Configurable Workflow

Mobile Access

Idea Ranking

Discussions/Forums

Workflow Management

Data Visualization

Polls/Voting

Prioritization

Trend Analysis

Feedback Management

Approval Workflow

Gamification

Evaluation Management

Web browser (OS agnostic)

Pricing information is available on inquiry.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Chat

501-1000

1000+

Planview IdeaPlace

In Person

Live Online

Webinars

Documentation

UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledge Base, and Live chat with messengers and chatbot.

With UseResponse’s support software, customer inquiries from social media platforms are automatically logged. When customers send in email inquiries, the solution assigns those emails ticket numbers. Users can customize the types of emails that are assigned tickets numbers.


Users are also able to set up email templates so that canned responses can be sent automatically to certain types of email inquiries. In UseResponse’s customer service and support application, customer profiles can be created to include information such as customer location, the browser they’re using and their system's operating system.


UseResponse is available on monthly and yearly subscription basis that includes support through an online knowledge base and live chat.



File Management

Support Ticket Management

Real Time Analytics

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Self-Learning

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Workflow Configuration

Single Sign On

Project Management

Categorization/Grouping

Customer Database

Scheduled/Automated Reports

Calendar Management

Customizable Fields

Automated Routing

Content Library

Full Text Search

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Forum / Discussion Board

Proactive Chat

Data Security

Text Editing

Multi-Channel Communication

Complaint Monitoring

Queue Management

Support Ticket Tracking

Client Portal

Social Media Integration

Real-Time Notifications

Forms Management

Real-Time Updates

Email Management

Website Integration

Project Tracking

Ticket Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Questions

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Ratings/Reviews

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Widgets

Customizable Forms

Auto-Responders

Customer History

Tagging

Task Progress Tracking

Archiving & Retention

Third-Party Integrations

Online Forums

Canned Responses

Task Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Windows 8

Windows 10


<li> Enterprise Plan Cloud: from $149 per 2 agents / month

<li> Self-Hosted Enterprise:  $4800 for the 1st year 

Planview IdeaPlace vs UseResponse

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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