All ISL Light Reviews
1-25 of 708 Reviews
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Matevž
Verified reviewer
Hospital & Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Easy set-up, does the job
While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.
PROSThere is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.
CONSRunning services or applications with elevated privileges on the remote computer is a bit of a hassle.
Reason for choosing ISL Light
The 500 minute plan is an excellent deal for occasional support.
James
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
A solid product for quick remote support
Much better than we expected for the price, has done everything we wanted it to and more, although there are always areas for improvement.
PROSExcellent value for money! Very easy to transfer files, just drag and drop. Quick and easy to access unattended machines. Secure with multiple password layers. Once deployment is set up, it's quickly scalable. Concurrent user pricing model is much better than per user. Customer support is always available and helpful via online chat.
CONSUnable to see any info about unattended computers such as the username of the logged in user, or a screen preview. Deployment is a little fiddly, it would be easier if you could just download a customised MSI without having to wrap up the commands. There is no easy way to transfer existing ISL clients from one support provider to another. Sometimes the client needs restarting to get all features working again (especially Ctrl+Alt+Del). Product names are a little confusing, which version do users/customers need to install? No easy customisation options with company logos etc.
Reason for choosing ISL Light
Unlimited unattended clients. Concurrent user pricing model. Value for money.
Reasons for switching to ISL Light
Cost for a growing business was too high with other competitors.
Vendor Response
Hi James, thanks a lot for your detailed and valuable feedback! It's great to hear that you had a satisfying experience with ISL Online.
Replied February 2024
Joshua
Computer Hardware, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2021
It's almost perfect.
Pretty good the sales team were very good the development team could be a bit better at responding to customer needs and issues.
PROSHosting the software ourselves is very comforting as we don't have to rely on other servers if it goes down we are to blame. Reading the customer the ID is very nice versus the other way around as it helps prevent errors and gets read at a consistent rate. Also being able to email and transfer the session is very helpful. The software file transfer is the best I've tried much faster than the competitors.
CONSA couple of things that I wish would be improved would be. When comparing to Teamviewer, ISL is considerably slower; if you have them sitting side by side, you will be able to complete tasks almost twice as fast with Teamviewer. When opening UAC within Windows, there is a considerable delay in displaying the Yes and No prompt that doesn't happen with Teamviewer. Multiple monitors work pretty well, but once you get past three monitors, the software starts to fall apart. It's even slower. Also, sometimes, it won't even show dialog boxes in the large zoomed-out view that exists when using Teamviewer. You won't see all the monitors at once, so you will need to toggle each monitor until you are on the right one. Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor. I've been told that one of the reasons for ISL slowness is that it is more secure than Teamviewer, and while that might be true, I wish they would give the End User the option to have faster speed/less secure or slower speeds more secure.
Reason for choosing ISL Light
Cost savings, self-hosted solution, I wish I could say more but until they fix the issues these are the only advantages.
Reasons for switching to ISL Light
Cost savings.
Vendor Response
Hello, the delays you are experiencing in a session where two computers are side by side, in comparison with TeamViewer, is due to difference in how the sessions work. With ISL Online, every session goes through a dedicated ISL server, making such a connection much more secure - in comparison, TeamViewer connections are peer-to-peer, so the session is established directly from one computer to another, with no server inbetween. This opens the session up to potential security issues. In cases where the computers are side by side, you may find the ISL session has a slightly higher delay, however in most cases, where remote computer is not next to the operator's computer, the session should not have any more delay than a TeamViewer session. For the multi-monitor issues you are experiencing - we have created an internal ticket to improve this functionality! You're always welcome to contact us through our live chat at www.islonline.com. ISL Online Support Team
Replied June 2021
Jason
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Remote Access Using ISL Light
Excellent, i can not operate without ISL LIght. This is key to my business and enables me to easily provide remote support to my Clients.
PROSISL Light is very easy to setup and use. My Clients have very little difficulty in allowing me to gain control of their screens. Now that i can access multiple screens at the same time i can be more productive and keep on top of my work load.
CONSNothing, ISL LIght does evething i nedd to run my business.
Vendor Response
Hi Jason, thank you for your feedback, we are happy to read that ISL Online is helping you with your work.
Replied March 2024
Thomas
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Remote access brilliance
Exceptional, reliable consistent and an essential everyday working tool
PROSIt's so simple to deploy and gain access swiftly regardless of application type
CONSEasily being able to identify client installations that are superfluous - old ones that have been left inactive for some time that potentially need removing
Reason for choosing ISL Light
Overall functionality, costs and with a smaller firm that actually cares about support
Vendor Response
Hi Thomas, thank you for your feedback, we are happy to read that ISL Online is helping you with your work every day.
Replied February 2024
Adam
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Avid Daily User of ISL for 5+ Years!
Amazing. The best remote solution I have used.
PROSISL is extremely easy to deploy. It is versatile and works on pretty much ANY OS. I use it daily on Linux (OpenSUSE) and Windows.
CONSWe need a flatpak and/or snap package! Very receptive developer.
Reasons for switching to ISL Light
Reliability and cost were a bit factor. We had some older machines and ISL has a "small footprint" feature that was critical to our success.
Vendor Response
Adam, thank you for sharing your experience. Your review is a source of motivation for our team!
Replied February 2024
Brian
Investment Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Excellent, simple and effective
It’s easy to deploy and manage remote devices.
CONSThe interface while connected to a remote device is a little clunky.
Reasons for switching to ISL Light
Cost primarily, but also wanted something simple that did exactly what I want it to do and no more.
Vendor Response
Brian, thank you for your feedback!
Replied February 2024
Jonney
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Good Solid Product
Good company to deal with and proactive account management from ISL when dealing with us
PROSEasy to use - easy to white label for our business and easy for our customers to use and interact with
CONSNo problems encountered with using this product
Reasons for switching to ISL Light
We wanted something a little more professional
Vendor Response
Jonney, thank you for the feedback! We're glad to know that ISL Online meets your expectations!
Replied February 2024
Kyle
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Exceptional solutions for remote support and managemet
I am very pleased with the product. I have used it for 4 years now with wonderful success.
PROSSpeed, ease of access, ease of deployment.
CONSApple Device remote support is very difficult to implement and walk clients through.
Reason for choosing ISL Light
Simplicity and cost were the primary factors for choice.
Reasons for switching to ISL Light
Security issues with Join.me. Frequent disconnects.
Vendor Response
Kyle, thank you for your feedback. We're glad to hear that ISL Online lived up to your expectations!
Replied February 2024
Werner
Verified reviewer
Computer Networking, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
ISL Remote for optimal Network support
We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.
PROSThe ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.
CONSIt would be better is we had an automatic way to create a report, of even a quick report of the system.
Reasons for switching to ISL Light
We made the switch because the pricing of ISL was better for us considering the work that we do.
Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2023
ISL - A great tool for remote access
Overall it has been an incredibly useful product for the price and has assisted with many projects recently.
PROSISL is fast and responsive to remote onto client machines. Easy to add unattended machines and share access internally.
CONSISL is lacking some features of higher-profile remote tools such as NinjaRMM or N-ABLE RMM. However this can be overlooked with the price and value for money.
Reasons for switching to ISL Light
Mainly due to reducing costs while getting the same value for money.
Vendor Response
Hi, thank you for your input!
Replied February 2024
Nigel
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Use ISL Remote Desktop to perform Remote Support
We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.
PROSThe ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.
CONSIt can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console
Reason for choosing ISL Light
At the time, Teamviewer was priced based on the number of named users, whereas ISL was priced on the number of simultaneous users, regardless of who they are. This better suits our operation. It also is a more secure product, as the remote software is tied in to our license, whereas with TeamViewer, anyone can log on to the remote computer if they have the password. We are always concerned with the security of these types of products, and we consider this to be a safer approach.
Reasons for switching to ISL Light
LogMeIn changed their pricing algorithm, and it meant that we were going to be charged up to 800% of our renewal to carry on using it. We have actually found ISL to be just as good at a very reasonable cost for our operation.
Parry
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
IT support worker using ISL daily
Overall, ISL has been a pleasure to work with and has been an essential tool to support individuals and businesses, especially during the COVID lockdowns when so many people moved to working from home. Whenever I needed support in the early days of using ISL, I found the online chat facility to be excellent, quickly answering questions and resolving my issues.
PROSIntegration ISL with our existing business was very straightforward. I appreciate being able to have multiple sessions open simultaneously. I particularly liked the pointing device, monitor switching, video session recording, and chat facility which remains on the customer's screen even after the session has ended. Being able to transfer files is great and the functionality to be able to switch so that a supported customer can view my desktop has also proved useful on occassion.
CONSWorking with apple devices can be difficult but there are some good guides on the ISL website to help navigate the settings and permissions that need to be granted by the client.
Reason for choosing ISL Light
ISL seemed to offer a superior product at a very fair price. The demo period was long enough to assure me that ISL was the best choice and the on-boarding process was seemless.
Reasons for switching to ISL Light
End of licensing period and looking for greater functionality and better licensing arrangement with unlimited number of stored client machines.
Christian
Information Technology and Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
First choice if you want to host it yourself and are willing to make minor sacrifices
Remote IT consulting and IT services can be carried out easily with the software, including the good feeling of having the infrastructure under your own control
PROSThe friendly and helpful business support, the open ear for suggestions for improvements, the possibility of running the software inexpensively on your own servers, the automatic session recovery when a remote-controlled PC is restarted (very useful!), the cross-platform use of remote maintenance (Linux , Windows, macOS, Android), The update mechanism of the ISL AlwaysON module (comparable to TeamViewer Host) from the client works excellently
CONSUnfortunately, some comfort functionalities that you are used to from e.g. TeamViewer are missing, the software (ISL Light Client under Linux) also likes to crash from time to time, the operation and the designation of menu items is rather "technical" in some places and not intuitively understandable
Reason for choosing ISL Light
Because it is the only software on the market that can be operated inexpensively on its own server
Reasons for switching to ISL Light
Privacy concerns, poor business support, TeamViewer doesn't offer a cost-effective way to run a "self-hosted" solution for remote maintenance, TeamViewer got way to expensive over time (I was also tricked into yearly updates) and it totally relies on centralized infrastructure
Elvis
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
My review
We use it only for remote support, but we know that there are a lot of other functionalities. It is perfect for our use, it is offer all what we need and it is easy to use.
PROSIt just work almost everywhere. It is also very easy to configure some next generation firewalls as in most cases, you can just tell that you are using ISL. Very friendly for helpdesk and for customer.
CONSMaybe downloading client. Some customers sometimes have a problem to find where is located this download.
Reason for choosing ISL Light
It is complete and secure solution and because is a Slovenian product
Reasons for switching to ISL Light
Price and quality of product
Andrew
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
ISL Light has streamlined our business.
ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!
PROSISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.
CONSA more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.
Reason for choosing ISL Light
We liked the features of ISL and the pricing, although not the cheapest, was very fair for the service offered.
Reasons for switching to ISL Light
Team viewer was just too expensive for our small business and we found it was not always reliable.
Tony
Accounting, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Gives me the control I need always.
It gives me the ability to reconcile all the bank accounts of my client companies regularly. It allows me to handhold any of the staff if they need guidance when they need me. It allows me to produce Company Management Accounts in a timely manner.
PROSThe ability to access my client companies whenever I need to. Even when I am inside the Arctic Circle. The reassurance it gives my client companies that I am always there when they need me.
CONSI cannot think of anything that needs improving or gives me any problem.
Reasons for switching to ISL Light
To receive accurate log files of my activity to allow me to bill my clients in a timely fashion.
Vendor Response
Tony, we appreciate your feedback very much!
Replied September 2023
Brian
Computer & Network Security, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Cross platform, bullet proof remote support software.
As a sole practitioner, this allows me to support customers from anywhere I have internet. I can get away to the sun for a month in the summer and still support my customers.
PROSIntegration to my website. The user interface is intuitive. Ability to reboot without losing connection.
CONSThe Pallava in connecting to a Mac the first time (this is more abut the MacOS security)
Reason for choosing ISL Light
Price was a factor as was simplicity of use and the end user experience.
Reasons for switching to ISL Light
For more reliability and great support.
Valentina
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
ISL Light - A Convenient Remote Desktop Solution
Overall, ISL Light is a great tool for remote support. It's fast, reliable, and easy to use. I definitely recommend it to anyone in need of remote desktop solutions.
PROSI've been using ISL Light for remote support and it's been a lifesaver. The interface is user-friendly and the connection is super fast. I love that I can access any computer from anywhere and resolve issues quickly.
CONSThe pricing is a bit steep for smaller teams, but I guess you get what you pay for. Also, there have been a few instances where the connection gets laggy, but it's not a constant problem.
Reasons for switching to ISL Light
What sets ISL Light apart from other remote desktop solutions is its fast connection speeds and its user-friendly interface. Plus, the ability to customize and rebrand the software is a nice touch. Definitely worth considering if you're in the market for a remote desktop solution.
Vendor Response
Hi Valentina, thanks a lot for your valuable feedback and recommendation!
Replied September 2023
Jassen
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Fantastic Remote Software Tool
It is an amazing tool that I can't do without. It was instrumental in supporting users during the pandemic, and continues to be invaluable in my day to day administration tasks. Heartily recommended.
PROSI can convenient access and remote support all users and devices within the business. I can use this from any location with Internet access, and feel secure knowing I'll be able to get to a machine whether unattended, or through user authorisation.
CONSI'd like more mobile support features. This looks to be in development.
Reason for choosing ISL Light
It had a better cost model, and someone else I know was already using it.
Kyle
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2023
IT review of daily use
Great to use for anyone in the IT profession.
PROSIts ease of use Quick remote desktops to multiple clients Easily deployed to all my clients and end user machines Filtering of clients on the ISL page Search feature
CONSScreen quality can be hit and miss but not a major issue Connection speed can be slow sometimes but i guess thats also attributed to the speed on the clients end
Vendor Response
Kyle, thank you for your feedback! In response to your feedback about connection speed, we're pleased to share that we've introduced a Direct Connection feature in ISL Light, which significantly improves the connection speed compared to routed connections. ISL Online now automatically selects the most efficient connection method, either by directly establishing a session tunnel between the local and remote computers or through a routed connection. Whichever method is used, rest assured that all connections are protected with symmetrical AES 256-bit end-to-end encryption, meeting the highest industry security standards. To learn more about the Direct Connection feature, please click here: https://www.islonline.com/whats-new.htm
Replied March 2024
Dario
Computer & Network Security, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Easy and convenient, perfect for remote support
We have never had a problem using the software. Installing the server side on premise has been easy and their support is always great.
PROSThis software is perfect fot Remote IT support and IT services, plus having it on premise makes it feel more reliable.
CONSIn some scenarios, it can be difficult for a remote user using MacOS to enable all the necessary privacy policies to make the software work.
Reason for choosing ISL Light
Less expensive and installable on premise
Reasons for switching to ISL Light
MacOS support and on premise server
Klemen
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Klemen's review
The product is really easy to use and implement and as the time passes by, we didn't have a single issue to report.
CONSNot sure at the moment. Maybe the picture quality in some cases, but it is not that important as long as the work is done.
chris
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
isl
we support customers using this.
PROSfile transfer is very useful, also multi session is invaluable to us.
CONScannot save passwords on IOS. also cannot use domain login details to authenticate. Reporting tools could do with a little more detail
Reason for choosing ISL Light
cost mainly
Reasons for switching to ISL Light
cost
Michele
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Easy and effective
We use ISL to give technical support on customer's machines. It is super easy to install, since the executable files come already setup to connect to company account. Connection is reliable and fast.
PROSLightweight executable, can be used in all platforms. User management interface very effective.
CONSSome issues in RDP tunnelling on MacOs. Tricky to set-up on auto-scaling cloud machines (not critical at the moment). It would be great to be able to ask for help by raising a flag on AlwaysOn (so that at operator side we know which machine raised it).
Reason for choosing ISL Light
Faster and easier to install and maintain on both client and operator's machine. Lightweight and preconfigured executables. Ability to create a user account per operator, but paying only for concurrent use. After testing ISL it was easy to get convinced to use it.
Reasons for switching to ISL Light
Overall cost and pay per user policy