DaySmart Pet

RATING:

4.23

(133)

About DaySmart Pet

This easy-to-learn software is perfect for any size grooming salon, day care, mobile groomer or training business! DaySmart Pet will save you time with online appointment management, automated text notifications, vaccination tracking, pet profiles w/ groomer notes & photos, and much more. Take your pet service business to the next level with automated marketing, online booking, and a loyalty rewards program. No fees, no contracts. Free data ingestion from other programs. The platform enables managers to store various information about clients such as contact details, service and pet notes, vaccinations and purchase history in a unified database. This proven pet platform includes automated emails and texting functionality, which allows businesses to schedule ...
Digital Appointments Accessible from Anywhere
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DaySmart Pet Reviews

Overall Rating

4.23

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 130 reviews

Anonymous

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2021

Great tiered system that's perfect for businesses of all stages and sizes

This software is fantastic, overall! It has made managing a business a thousand times easier and has saved me so much time. I spend less time scheduling appointments and marketing, and more time grooming! I wouldn't be without this software. I highly recommend you try it out, you won't regret it!

Pros

I LOVE this software! It has seriously been a lifesaver. There is a management option for aspects of a grooming business that I didn't even think of. There are three plans that you can choose from, depending on your business. My favorite options to use are Facebook booking and recurring marketing. These two options have saved me so much time and heartache. I honestly wouldn't be without this software!

Cons

It's hard to find a con, but if I must, I'd have to say that the pricing is a little high, especially for the starter plan. However, the flip side to this is that the software is just so useful that you really don't mind paying for it. The higher your plan, the more features you get. I'd still recommend it!

Paloma

Company size: 1 employee

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2020

Best Service

Pros

Easy to use software, and amazing customer support

Cons

I don’t have any complaints about the software at all.

Reasons for choosing DaySmart Pet

Better data management and resources. Also more affordable

Liz

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

April 2018

The more they update the worse it gets!

Pros

We have been using this software for over seven years. It was perfect when we first bought it in 2011. It was easy to use and worked exactly how we needed it to work. This is no longer the case and it is now costing us time and money instead of saving it...

Cons

Most of our customers have standing reservations for daycare and also buy packages. You can no longer schedule out their reservations and pull from their package. It counts future dates against the package so you cannot add an additional day if requested and pull from the package. It charges them full price and there is no way to change it unless you start deleting future days and then it just becomes a nightmare. Scheduling is the main function of this software and it does not do what it needs to do to run a successful daycare! So now we have to manually re-enter every single appointment every single day (over 60 dogs/appointments per day). What used to take 15 minutes now takes over one hour. Now this week it suddenly is showing that customers have negative days so it is no longer alerting us that the customer has used up their package and are due for a new one! That is money out the door!! Also, basic things like viewing tickets used to be so easy and now you have to make numerous clicks just to get to what you want to view. Even though we just paid for an upgrade, we are researching other software companies and are willing to pay again for one that works. The stress of switching over to a new software program is worth not having to deal with the every day stress of 123 Pet! We have been using this software longer than their reps have worked there and know more about it than they do, so they're of no help. We do not recommend this product, look elsewhere!

Response from 123Pet Software

We' sorry to hear that you've had a problem. It does look like you have not completed the free maintenance updates released for your version. These include bug fixes and feature improvements. We did make changes to the way packages are implemented due to many requests. We're sorry that this change negatively impacted your operation. Our Customer Support Specialist has reached out to you to see how we can be of further assistance.

Replied May 2018

Marianne

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

November 2022

Marianne's Review

Overall, I really like the program. With any programs out there, there is always little hiccups and the DaySmart team seems to really care and continues to make improvements. I have worked with a couple members of the Day Smart team, like [SENSITIVE CONTENT], and they are always kind, caring and helpful.

Pros

I really like that I can see my appointments along with my other groomer. I can color code the different services and modify them pretty easy.

Cons

Some of the organization within the tabs is a little off. It would be nice to have one search section that you can look for the owner or pet, instead of either or. The flow/set up between the app and the website doesn't exactly much up, so it may take an extra sec to figure that out. I'm hoping the option for creating our business' website can expand more and become more user friendly.

Reasons for choosing DaySmart Pet

DaySmart seemed to be the best User Friendly. Has a lot of options and customizations along with providing me with my own business website/online booking options.

Reasons for switching to DaySmart Pet

Needed a program that can be accessed from multiple locations and geared for our industry.

Jason

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

October 2016

It's polished but flawed-obviously not created with input from the grooming world.

We are a medium volume, upscale grooming salon with six employees. When we opened four years ago, we computerized the clip card client list of an old salon. They have decent customer support and It's fairly easy to use, but there are some very frustrating "quirks" that should have been addressed in updates years ago. 1. Like many salons, we have a number of dogs that drop off at the same time in the morning. The calendar does not allow the schedule to reflect this and creates confusion. 2. Everyday we have at least one client with multiple pets, but if they are assigned to two different groomers, you are unable to drag and drop the appointment. Also, it won't let you schedule them for the same time slot. 3. Because the SMS appointment reminders automatically use the time scheduled on the calendar and not the actual time the client drops off, this feature is useless. 3. There's no third party pos integration, therefore we must keep two sales registers and reconcile them daily. 4. Their cloud based system and app is a useless 5. Ditto for the QuickBooks "integration" that is not included in the monthly price.

Pros

Polished

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