This software is fantastic, overall! It has made managing a business a thousand times easier and has saved me so much time. I spend less time scheduling appointments and marketing, and more time grooming! I wouldn't be without this software. I highly recommend you try it out, you won't regret it!

I LOVE this software! It has seriously been a lifesaver. There is a management option for aspects of a grooming business that I didn't even think of. There are three plans that you can choose from, depending on your business. My favorite options to use are Facebook booking and recurring marketing. These two options have saved me so much time and heartache. I honestly wouldn't be without this software!

It's hard to find a con, but if I must, I'd have to say that the pricing is a little high, especially for the starter plan. However, the flip side to this is that the software is just so useful that you really don't mind paying for it. The higher your plan, the more features you get. I'd still recommend it!

Reports are nice compared to others.

Easy to use and great help in organization

Notes require to many clicks to get information. Could be streamlined.

Once we get through the learning curve it gets easier. Above we mentioned what we would like to see change.

We like the ability to view clients and schedule, payroll feature is good, Dashboard shows the growth, Employees like to be able to view their schedules on their App.

The ability to group text customers, rebooking screen is annoying. Appointment window is also annoying as it drops down below the viewing window.

Text reminders, scheduling, color coding services, reports are all great features. Setting up the program was very easy and customer service is always amazing, super helpful and friendly.

Not enough features that cater to cat's, could use more cat friendly terms. Not being able to be notified of how long it has been since last time the client visited my business when they are booking an online appointment. Waitlist feature needs major improvements, can't even use it. Online booking needs to be more descriptive and user friendly, customers get very confused

able to easily book clients and enter retail as well as run reports

easy to book and organize clients and pets. Love the credit card processing has great rates and intergrates with pos

avoiding of duplication of vet clinics when enter pet information

Very good! Stop writing down appointments. This software is an easy transition.

I love the ease of making appointments and the reminders that are sent out

Sometimes It takes awhile to.connect to wifi and the sync feature has to be manually used

It has been a good platform for the past 15 years. Some modules need work to be able to use.

Credit card integration; POS system is good; customer scheduling works well but recurring needs work;

Email marketing templates are not easily modified;

Somewhat user friendly. Versatile easy to set up.

Unable to download clients address and info independently. This affects trust with the companys clients having their information not designated to where they personally choose to utilize our services.

So far, it has seemed to work pretty well. I get some complaints from clients here and there with the automated text messages when it's not working, but most love it. The app does run slow sometimes and will take a long time to load the appointment. Other than that, we have enjoyed the app.

I love how easy it is to find the dates quickly in 4, 5, 6 weeks time and the 15 min increments.

I would like if the search engine would show me profiles by searching the dogs name rather than only showing the customers names. Also some clients complain that when they text back "C" to confirm it won't register so they call the salon panicked we canceled their appointment.

Really good so far!

Customer service is on point and easy to work with. I like the client profiles and the forms that’s available to send to clients.

Wish there is a way to book kenneling online and book clients without times.

It was poor, and the Card Pointe credit card services was a gigantic scam.

The reports they had available were comprehensive.

Customer service treats the customer like an idiot. They also don't care what you need as far as functionality goes. After 3 years of begging for certain functions and being told at some point it might be added we gave up.

I like it but there are some very easy fixes to make it more user friendly.

I like that it is easy to use and payroll is easy.

There is no space for additional people in the household to have contact info, there is not place for legal forms that we need to have on file. I can't hover over an appointment space and see the time... sometimes we book at the wrong time because we have so many people on the schedule.

Disappointed, frustrating, stressful. Now have to switch to another company.... That will cost more time and money! On top of training for a new software. Not a happy customer and product user!

Price, mobile and tablet friendly, pricing based on company size and features needed.

Tech support is never able to resolve issues, app or direct web version always has glitches, lost weeks worth of inventory data I input months ago (inventory randomly disappeared) without explanation or reasoning. Email compaigns get "bugs" tech support will tell you to just make a new one. Not reliable product at all. Time spent dealing with 5 separate issues in 1 week is time wasted for clients and business. Lost sale today because I could not check out a retail CASH sale! Very frustrating to say the least.

We are a medium volume, upscale grooming salon with six employees. When we opened four years ago, we computerized the clip card client list of an old salon. They have decent customer support and It's fairly easy to use, but there are some very frustrating "quirks" that should have been addressed in updates years ago. 1. Like many salons, we have a number of dogs that drop off at the same time in the morning. The calendar does not allow the schedule to reflect this and creates confusion. 2. Everyday we have at least one client with multiple pets, but if they are assigned to two different groomers, you are unable to drag and drop the appointment. Also, it won't let you schedule them for the same time slot. 3. Because the SMS appointment reminders automatically use the time scheduled on the calendar and not the actual time the client drops off, this feature is useless. 3. There's no third party pos integration, therefore we must keep two sales registers and reconcile them daily. 4. Their cloud based system and app is a useless 5. Ditto for the QuickBooks "integration" that is not included in the monthly price.

Polished

It used to be a great program 5 years ago, but I can't really say the same anymore. I tried their cloud version recently, but that was a nightmare.

This used to be such a great program, however, recently it has gone downhill tremendously. I'm not sure if it's change in management or something, but a lot has changed and it hasn't been positive changes. I am required to upgrade my version again or else they are going to stop supporting it, so I've been looking elsewhere.

The remote access is always down. The support staff isn't very helpful. I have been paying for support for the past 3 years and they haven't really answered any of my questions. They are adding features, but they never seem to work. Also, I never know how much my bill is really going to be that month.