Over all would recommend as it does the job

Reporting is good, able to keep track of who owes money. Ease of use

Little on the expensive side - along with the subscription each year it comes at a cost. Purchased the network edition but now it won't communicate with the database and don't want to uninstall in case the backup doesn't work.

Its good, wont switch, but it could be better.

Easy to keep track of pets and clients, easy to keep notes on pets and clients.

Limited capabilites w/o spending more money to customize, ie reports, changing input fields, etc. New updates take away features that were useful in the past. System is a little pricey, especially for the renewal for multiple computers

used as our schedule for bookings

layout and colorful design and ability to add multiple employees to the calendar as well as the right click and drop down boxes i also like that it integrates so well with cayan also the ability to make dtailed groom notes on every dog

unable to split tips between a bather and groomer on the same transaction a handful of technical glitches and i feel like an industry professional should be consulted on future updates

We were looking for a simple but modern software for our boarding, we live in France and we found many sharewares, many outdated softwares that use old technology and without support. Then we tried PetLinx, we we're a little afraid to use an US program because US is not our main language but we were pleased to see that a French translation is provided. Installation is really easy and the software is updated regulary, really simple to use but powerfull, without fancy gadgets that may overload the software.

-Updates, this software is updated regulary -Tech support is really fast and open to suggestions to improve the software -Really stable -Simple and fast to use, i can add a new client and reservation in less than 1mn -Report builder is powerfull -Full demo version available

-French translation can be better (but useable) -The main view (calendar) may be more customisable (eg box1,box2 with blue background color, box3,box4 with green background color ..)

I started using Petlinx 2 or 3 in 2008, after a rocky start due to my lack of knowledge of computers and how they work I found Petlinx staff to be most helpful and always fast to respond to my questions and problems. I have just upgraded to Petlinx 5 and couldn't be happier, Having Petlinx in my salon has made a huge difference to my workload with me being able to download reports for my accountant as well as day to day tasks, stocktake is much easier as well, I love it:)

Easy to use, upgrades fix little things as the program evolves

I would like to be able to delete or move a vendor or vet, for example if they close down or are no longer required into a seperate file so that the lists are showing currently used/needed entries

Overall very good experience. Like the fact that you have the option of purchasing the software instead of being forced to have a monthly subscription.

I like the ease of making bookings, adding new clients, and adding their pets.

It would be nice if there was a way to create an invoice or ticket for services or items purchased without having to create a boarding invoice. As it stands now it is difficult or impossible to modify an invoice after completion. We have clients pay at time of drop off. Sometimes after they have paid they may decide they want some of our extras or have forgotten to add something.

PetLinx have saved me so much time on administration. It's very user friendly and if I travel, I simply make a back-up from my desktop computer and I can still book clients on my laptop. I won't use any other software.

PetLinx is really easy to use. What I like most about this software is the fast variety of jobs I can do with it. It reschedules the appointment times to my customer's individual needs; I can enter as much information on each dog as I need to. It's truly a GREAT system and makes my admin so much better

I cannot find anything that I don't like about this software.

We have used Petlinx for many years after using the trial period. It has become and extremely useful tool for our business and has stood up to the growth that our company has experienced without failure. We have found the platform very easy to use and training our staff to use the system has always been easy. The regular updates are excellent and keep the program up to speed. Support is reliable, although its great to be able to say that its not often that it is required as the program runs so well it there is little need for the assistance!

Ease of use, fast navigation. Easy to train staff to use system. No limits to database records

Hard to say. Not a lot!

PetLinx has enabled us to reduce our paper-based records; we can now generate pen cards with all the information we require. Support (when rarely required) has been timely and effective.

The cost; the fact the system can be configured by the end user; the features.

Reports are tricky to tailor when you are not familiar with report writing/configuration. Some of the payment/invoicing processes don't match our business model.

It makes my life so much easier, try organising 16 kennels on a daily basis without it when customers are constantly changing dates, no thanks give me Petlinx any day.

The developer is constantly updating and improving the software. If I have a problem the response is first rate, especially given the time difference, NZ - UK. It meets all my needs in terms of kennel allocation, invoicing and accounts management.

I cannot change the margins when I am printing a hard copy of the calendar. Inconsequential really in the big scheme of things.

Ease of scheduling and a nice neat package to hold and store client information

There really isn't much that I don't like, so I would have to say that I like everything about the software, however I feel the customer support is top notch.

There is still glitches here and there through out the software. Most of them have work arounds, so it's never been a huge issue. One MAJOR thing I would like to see implemented, would be the ease of changing a client's information unknowingly. By using the FIND search option to find clients, if not careful, one can accidently change the client's info instead of completing a search.

I find Petlinx very easy to use and have been very impressed with the updates that appear after we have flagged a feature that we would like to see added in. The support has been fantrastic from Laurence and his team!

Keeps an easy record of all the relevant information we require

When printing daycare lists, they are not in alphabetical order for the dogs names!

I like that I am able to easily look at the invoicing and grooming history of my clients. Quick referencing is essential when you are busy.

Would like to see more accounting reports such as yearly sales and period tracking to see where gaps are in the year on a monetary level.

Great! Excellent customer service and prompt attention to issues.

Very easy to use! Love the way the screens are set up.

When using the scroll wheel on the mouse in the boarding calendar it scrolls thru the days and not down on the screen thru our runs.

Not that I have had many issues but the two times I needed assistance Lawrence was on the phone and working me through things within hours. This is a great tool for boarding kennels big and small. Has a great reporting function that makes end of month super easy.

ease of use

need to make separate entry for each animal in boarding if in separate pens. Would be easy if it had an option to make another booking for same dates and times.