All Savvy Pet Spa Reviews
1-25 of 73 Reviews
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Pete
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
You can stop looking now
Savvy's help and support is/has been fantastic. [SENSITIVE CONTENT HIDDEN] have all been a great help in getting us set up and importing our data (600+ customers and 800+ pets) and every question I have has been answered very quickly even outside business hours. The community built around Savvy is an invaluable resource allowing you to get ideas off other people using the software as well as the fantastic support by Savvy themselves.
PROSSavvy has a very clean well thought out interface that's very simple to use without compromising on features that its more establish competitors have. Appointment creation is very quick and automatically sends out sms & email notifications, which can be fully customised. We can have the calendar setup exactly how we want with the colors we want. Savvy is not plastered with over complex interface to incorporate additional features we don't want. None of them silly you can't do this without spending more money messages. There's no need for any goomer to look at any other software Savvy is the one.
CONSDo I need to fill this box in?... ok then. The android app (Dont have iphone so couldn't tell you about that) appears to be a little behind with some of the newer features, however its a responsive webapp therefore just using your browser works perfectly, kinda makes me wonder why bother with an app. Savvy is currently very focused on grooming and does not currently offer daycare, boarding or kennel modules, however i'm pretty sure it could work for daycare and basic boarding if required. This is exactly why we love the software because it's not plastered with over complex interface to incorporate features we don't want.
Reason for choosing Savvy Pet Spa
I spent a long time evaluating other providers such as 123 Pet, Shake Your Tail, Revelation Pets and MoeGo and none of them could fully fulfill our requirements like Savvy does with shared customer database across multiple salons, customizable automated SMS & emails, digital contract signing. All this with a company that actually wants to be a toolset to support our business the way we want to run it and allowing us to implement any changes inline with our working practices on our terms.
Reasons for switching to Savvy Pet Spa
We have had issues with the way our old provider supports us for some time and I don't thing here is the correct place to go into details except to say it left us very nervous utilising a tool set so critical to our business operations. We then went on to setup a second salon with separate business contact details but with a crossover in catchment area and that could not be supported in the way we wanted with our old software provider.
Vendor Response
Hi Pete, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience! Jess @SavvyPetSpa
Replied October 2022
Renee
Veterinary, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Savvy is the business!
I will be using Savvy for the life of my business. I absolutely love it and recommend it to all my fellow groomers!
PROSI love the detailed customer and pet information capabilities, ease of booking, and how easy it is to customize to suit my needs. I have almost no No-Shows thanks to the sms features. As a home based groomer, I was able to customize to send appointment details specific to my business, as well as an automated message with the address for new clients. All I have to do is hit one button and they get all the information they need. Reminders go out automatically the day before a scheduled appt but can be set to go out at any interval. I am a single home based groomer and this suits my needs perfectly with the least expensive tier, which is only $20 per month. The included monthly sms credits have always been plenty and I haven't needed to purchase extra. You can also customize and edit emails specific to your business and send them automatically to clients. Customer service has always been timely and are ALWAYS super nice to me and resolve any issues or answer any questions very quickly.
CONSThe only issue that I had, was that the company is based out of the UK and the default settings are not what are generally used in the US. I needed to update settings from BP to USD, appointment times in texts were listed in 24HR time, and the UK lists dates as DD/MM/YY instead of MM/DD/YY and I was worried it would be a bit confusing for clients. They were very helpful and fixed all the settings for me very quickly however. Again, their customer service has been wonderful. The time difference has never been a problem for communication.
Reason for choosing Savvy Pet Spa
All the features I wanted at a price I could afford.
Reasons for switching to Savvy Pet Spa
I was looking for specific features that would fit in my budget. The other programs were either too expensive or didn't have the features I wanted.
Vendor Response
Hi Renee, Thank you so much for taking the time to leave such a fab detailed review. We really appreciate it! Let us know if there is anything we can do to help in the future :) Jess @SavvyPetSpa
Replied October 2022
Kaitlyn
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best software around
Amazing. Best software around and wouldnt go elsewhere. Customer services is second to none
PROSCustomer services Online booking Reminders Ease of use Rebooking appointment option
CONSI dont really have a cons for the software it does exactly what i need.
Reason for choosing Savvy Pet Spa
Very well laid out, free trial with good customer services to help guide me and nothing was to difficult for them.
Vendor Response
Hello Katlyn, Thank you so much for taking the time to review our software. It's great to know that you are so happy, and I will pass your kind words on to the team. Many Thanks Team Savvy
Replied March 2024
Jayne
Consumer Services, 1 employee
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Please do not waste your time on this system
I have lost all access to my gmail account due to this system, I tried to advise them when I first started out that the website was unresponsive while using on my phone so it was randomly creating appointments where they shouldn’t be and blocking out the wrong time, there are so may bugs in the system it’s is unbelievable and the customer service is awful, their answer to everything is to try and blame you for the system faults and have not intentions of fixing anything. They have a recurring booking which you can switch on when you first set up your initial booking, you can then create as many forward appointments as you like, when I tried to hit the create button it was not working, so I hit the create and confirm which then send out 12 email appointment confirmations in separate emails through my gmail account to my customer using the savvyspas email address as the sender not my gmail account address, this is a violation of google mail usage and is regarded as spamming, it’s also wrong, I am not savvy spa that’s not my business name it’s misleading, it’s trying to make all individual business look like there business name is savvy spa, it’s a violation of my brand. Why would you create a system function that would send out an email for each individual appointment? the rebooking function should not be there as a tool to force your customer to pre agree to a load of bookings, it’s supposed to be for the business owner to manage the diary slots in bulk, not manage the customer in bulk, you would only need the customer to agree to the appointment that is coming up, a logical system would then send the next appointment out on completion of the previous booking making life easier for the business owner. There is absolutely no reason to have the need for you client to pre confirm any appointment more than the one that is coming up and I was absolutely shocked this function even exited, could you imagen getting 12 emails from a business asking to to pre confirm all your appointments, especially from an email address that you had never heard of, my mind was blown, I advised them they needed to change this function so it won’t happen to any one else, their response was it was my fault because I hit the create and confirm button instead of the just create button, the create button was not working because it was unresponsive so I used the create and confirm button thinking it wound just create and confirm the initial booking not send out 12 emails that would be crazy, who in there right mind would want that function. So now none of my customers can contact me on my business email, if they do I just won’t see it and I do the majority of communication on this email, I have had to go through social media and my website to change my email address so any new customers will be able to contact me, I have a load of printed marketing and business cards out which have that email address on, it’s also my google business listing email which means if google do not reverse this restriction I will loose it all, I have been investing in google ads so this is going to be devastating to my business profile online and I will have lost a lot of money. The company don’t seem to care so if you are thinking about signing up to the software just to let you know, the app is not working. It’s redundant, using the website on your phone browser is unresponsive, it only works on desktop, beware of hidden functions that send out spammy emails to your customers using there company email as the sender, apparently you can go and change the email to your own, why is that function even there ? What business wants someone else’s company name plastered as the sender on their company emails, just use the actual company’s email that they supply you with for all emails
PROSNothing the system is unresponsive on mobile and the app is not working
CONSThe system is unresponsive when using on your mobile through a browser and the app dose not work at all
Reason for choosing Savvy Pet Spa
The reviews looked good and they advertised about having a mobile app
Amy
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The best all rounder
Always always always fantastic. Couldn’t ask for a better system.
PROSSavvy literally does everything. From having the hardest working team behind it that help day or night. Savvy doesn’t just automatically send our appointment reminders as well as manage bookings. It is also our payment interface, our full communication system with customers and most importantly our accounting system for our accountants. It really is a complete all rounder.
CONSThe apps are currently being more closely developed however if I had to say anything the only con would be the apps are not as functional as the main system.
Vendor Response
Hello Amy, It's greatly appreciated that you took the time to review our software. The team will be excited to read this, and it does drive us to grow, develop and adapt. We are working hard on the the APP side of our software. Working closely with our client base to develop in a user friendly way and add features by popular demand. Many thanks, The Savvy Team
Replied April 2024
Julie
Veterinary, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Excellent product and customer service
My experience with Savvy Pet Spa has been fantastic. They are always on hand to help from early morning to late into the evening and nothing is too much trouble. I’m so pleased with their service and software that I have now ditched my old paper diary that I used to lug around with me everywhere and now I just take my iPad. It’s so much easier and all my information is at hand wherever I am.
PROSThis software is very easy to use. It’s laid out in a simple format so appointments are easy to create and view. If you can’t remember the customers name, no problem, you can look up the dogs name and all the information is there. Adding and amending information is super easy. I love the automatic SMS messages that are sent out to the customer once the appointment has been created and you can modify the messages to suit your business. Their customer service is exceptional. When I first joined I needed help getting started due to my own inabilities and I didn’t think anyone would be able to help at 19.30 in the evening but [SENSITIVE CONTENT HIDDEN] was there talking me through the set up. They take on board your suggestions of improvement or features you’d like added which could help other users and they implement them. They have a fantastic Facebook community where users can help each other and make suggestions to Savvy.
CONSThe software is a work in progress and they are adding new features all the time. Occasionally things can run a little slow or certain things stop working but as soon as you make them aware they get straight on to fix the issue.
Reason for choosing Savvy Pet Spa
I chose Savvy Pet Spa because their software is made for pet groomers by pet groomers. Their customers have a say in what features they want to see implemented. They are UK based. Their customer service is exceptional.
Vendor Response
Hi Julie, Thanks so much for your feedback. I will pass this back to the team! Jess @SavvyPetSpa
Replied October 2022
Rachel
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Nothing compares
Savvy pet spa as made the day to day running of our salon so much smoother and a lot more time efficient, saving us money and making out business more professional. We love the ethos behind the company and appreciate the extra mile they go.
PROSThe customer support. They are amazing at dealing with any issues and take on feedback to improve their software. The interface is very intuitive and I like that everything is customisable.
CONSIt can take a while to iron out the smaller problems and you dont alway know when/if it gets resolved.
Reasons for switching to Savvy Pet Spa
Store vantage is a American company and I found it very difficult to contact them with any issues. Savvy offered a local, friendly services that seems to care about their users and I loved their continual improvements that groomers contribute ideas and suddgestions towards.
Vendor Response
The team here at Savvy Pet Spa are thrilled to receive such great rating, thank you!! Jess @SavvyPetSpa
Replied October 2022
Philippa
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Crucial Software for groomers
It’s an essential tool for me ,i would not be able to keep track of my businesses without it , it helps me to create Bussiness using the tools they have included . It’s a must for me.
PROSThis is great software , Im not particularly tech savvy, but Savvy are are they make it very simple and if you don't understand help is just a button click away.
CONSNothing the options are endless . So can be a bit overwhelming the thing i have fortune you just need to decide what you want it to do , and it will , then if you want something different it can do that to . You dont need to use everything
Reasons for switching to Savvy Pet Spa
Savvy is Groomer specific , the other was just a diary
Vendor Response
Hi Philippa, Thank you for the positive feedback, it means a lot to us! Jess @SavvyPetSpa
Replied October 2022
Tracey
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Savvy Pet Spa 5 stars
I couldnt run my salon without savvy, being able to be out and about and have access and there customer service is the best... i would not change
PROSI love the Automtic reminders as they save me so much time and have reduced my no shows by 100%... couldnt be without it
CONSTo be honest there is nothing that i least like.
Reason for choosing Savvy Pet Spa
For me they were the best, and had so much to offer
Vendor Response
Good day Tracey, Knowing that our automation is saving you time is music to our ears. Time is indeed money and, we're pleases that your'e, pleased. Plus saving money! Best wishes and many thanks Savvy Team
Replied March 2024
Michelle
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Amazing software
It’s been a breath of fresh air, so simple to use and hassle free!
PROSThe team are so helpful, the reminders it sends out to customers, the online booking and website are extremely professional
CONSNothing, it’s fantastic! Really can not think of anything bad.
Vendor Response
Hi Michelle, It's great that you are finding our automation so helpful to your business. Your positive review to all the staff behind the scenes. Thanks for your encouraging words Much Gratitude Savvy Team
Replied March 2024
Chloe
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Brilliant System
Ease of use, Planning, Tracking appointments
CONSNothing, system is super helpful and is super helpful with running my buisness
Vendor Response
Hello Chloe, Thanks for your time in leaving your review. We're happy your happy and love your feedback. Ease of planning and helpfulness is our aim. Great to know we're hitting them. Many thanks Savvy Team
Replied March 2024
Daniella
Veterinary, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2023
3 years of Savvy Pet Spa!
Overall Savvy has saved us a lot of time, kept us up to date as a business and able to provide features that other local groomers dont. Although its on the pricey side, we do believe its worth it. The only side that we can sometimes feel let down with is the customer service. This has a few times caused us to look at other service providers due to frustration.
PROSThe best features of this software are: 1. Online booking function - This has saved us as a business so much time allowing customers to pick and choose the dates/times. It has also allowed us to request an upfront 50% deposit which has dramatically reduced our late cancellations and no show rate. 2. The reminder emails and text messages are brilliant! 3. Customer and pet profiles - Building a profile for each customers allows to store all details, notes of grooms and appointments in one place which makes checking/updating so easy!
CONSThe features that we believe could be improved are:1. Help Chat Function/Customer service - The customer service over the last few years has been very on and off. Often, we can feel like the person on the other end has no idea what we are talking about, can offer little to no help, or advises they will come back to us and then we dont hear anything. Sometimes responses can be blunt or make us feel as if we dont know what we are talking about when we have used to system for over 2 years. When you get through to particular people they are AMAZING! But we find to get through to a more technical person we have to go through email. 2. Updates - The updates that are done in the background will sometimes amend a a feature with out us being aware its going to happen. This then causes issues in the middle of a working day that we just dont need! They also occur when you are in the middle of doing groom notes or booking an appointment meaning you have no choice but the press update and lose what you are doing. 3. The staff rota could be easier to use
Reason for choosing Savvy Pet Spa
It was the only service provider we knew of at the time.
Vendor Response
Hi Daniella, Thank you for taking the time to share your feedback, it is great to hear you love so much about the system. I have passed this onto our team to review. Please email me Jessica@itsallsavvy.com with any further concerns! Jess @SavvyPetSpa
Replied January 2023
Stacey
Aviation & Aerospace, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed January 2023
Expensive & prices gone up massively/ No customer service.
Initially happy but now I dislike the company. I feel they are ripping people off and their customer service is non-existant.
PROSWhen we set up it was good value. It's got function we wanted, managing appointments & sending text reminders.
CONSNo customer service; I complained a long time ago (on multiple occassions) and they ignored me. I had accidently bought a massive text package as it was in dollars (I clicked on it to find out what the conversion rate was) and there was no secondary purchase process and it took it directly from my account.I don't like the price, we are a small business. We are considering options with other cheaper companies however (as Savvy Pet know), it will be time consuming and difficult for us to manually transfer all our clients, dogs and appointments onto a new software. Hence they put the prices up whenever and however much they want.
Reason for choosing Savvy Pet Spa
It was good value, it was specific to dog groomers & seemed easy to use.
Vendor Response
Hi Stacey, I'm sorry to hear you weren't satisfied with our service. Our customer support hours are 8-8pm Mon-Fri and 9-5 on Saturdays. You can reach us by email, the help chat in your system, in the facebook group and facebook messenger. There is also a live chat button on our website. We aim to be as responsive as possible. We did raise our price by £5 in August to ensure we could continue providing the high quality service to our users in the current climate. Feel free to email me Jessica@itsallsavvy.com if you would like to address any further concerns.
Replied January 2023
Emma
Consumer Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Changed the running of the salon
Amazing, the support team are amazing the time and energy they have put in to the company are amazing, with a facebook group meaning people are always trying to get in touch and someone is always there it's above and beyond most companies.
PROSThis system has changed for the better so many details. The salon runs so much more smoothly now from all the information on the dogs being at my fingertips to the automatic reminders that send out for every appointment made. Its continually evolving for the better. I'm practically paperless which is great not only for GDPR but cost wise and environmentally too. My phone rings less wich for a sole groomer is great to not get interruptions as people start to use e-mail as there standard way to contact me as I have set the system to send out most of my communications via e-mail.
CONSThe only thing I don't like is not having an offline copy of the appointments booked. But with a constantly connected society I can see how it's not really needed...
Reason for choosing Savvy Pet Spa
Price was my ultimate decider alongside how many texts are included in each package per month
Vendor Response
Hi Emma, We are so grateful for your review. Thanks for sharing your rating with us and the community! Jess @SavvyPetSpa
Replied October 2022
Sarah
Veterinary, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Thumbs up for Savvy
I’ve been using Savvy for almost 2 years now, and I couldn’t run my busy grooming salon without it! The text and email reminders have been a godsend for reducing no shows. Customers also seem to love them. It does everything on the admin side, contracts, policies, etc can all be sent and signed online. Customers can also book themselves which reduces time spent doing admin.
CONSIt can be quite complicated as there are so many features, but once you have learnt everything it is a peace of cake.
Vendor Response
Hi Sarah, We really appreciate you taking the time to leave us a review! It's so lovely to hear you are enjoying the system, do get in touch with our customer support peeps if you need any assistance at all. We do love to chat! Jess @SavvyPetSpa
Replied October 2022
stuart
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great software love it
been using this for a month now, really enjoy it, keeps all reccords and prices etc in one please, online booking is good, savvy pay is ideal for taking deposits etc.
PROSeasy to use onve you get the hang of all the features and settings.
CONSapp isnt the best but just as easy to use a web browser on the phone or tablet
Reason for choosing Savvy Pet Spa
topline dogs was abit of a chew with regards to needing customers to provide email addrss etc
Reasons for switching to Savvy Pet Spa
goldie was more expensive with alot less features.
Rebekah
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Highly Recommend
Absolutely love Savvy, it's made my job a million times easier and even with some improvements being needed, they are always updating and listening to their customers. Customer service is second to none, incredible! I will always highly recommend Savvy.
PROSThe ease of booking in clients is equal to the automatic reminder features as the thing I like most about Savvy. However, I also like how detailed the communication can be and how the workflow buttons make it easy with one click. Fast, reliable and efficient!
CONSThe Sms isn't fully compatible in NZ and neither is the Savvy Pay option. I would like to be able to utilise these features to really feel like I'm getting every bang for my buck.
Reasons for switching to Savvy Pet Spa
Kennelbooker wasn't tailored to grooming and the customer service wasn't good.
Vendor Response
Hi Rebekah, Thank you so much for your lovely review. I've emailed you for feedback on the SMS and SavvyPay issues you are having! It is great to hear you are loving the system. Jess @SavvyPetSpa
Replied October 2022
Hope
Verified reviewer
Individual & Family Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
savvy is brilliant
100% happy
PROSthis software has made the daily running of my buisness so much easier. with its amazing features such as appointmenr reminder messaging, online booking, website, payment record keeping its just so simple and easy to use but most of all does what it says it will and is forever updating and bringing in new features
CONSnothing it is amazing, the only thing i wished it had was customer support available during australian hours but thats a small thing and always have any issues rectified fast
Reason for choosing Savvy Pet Spa
best features, simplest to use and best value for money
Reasons for switching to Savvy Pet Spa
previous prorgam wasnt reliable and didnt offer the same features
Vendor Response
Thanks Hope, that's great to hear. I'm sure we'll expand out our support our still further, we currently over 12 hrs a day Monday to Friday and also cover weekend, but it would be great to extend support further to Australia and New Zealand.
Replied May 2022
Tracy
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Saves my valuable time and keeps my business organised
Its excellent from product to customer service
PROSThe reminders and ease of sending contracts signed electronically
CONSThe daily updates slow me down when I open savvy every time
Vendor Response
We really appreciate you taking the time to leave us a review, Tracey. Thank you for your kind words! We're glad you're happy with Savvy, do come through the help button if there is anything we can improve :) Jess
Replied January 2023
Katie
Farming, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent software, highly recommended
I have almost completely eliminated no-shows. They were costing me at least one appt a week or approx £4K a year.
PROSThe fresh team behind it, who bend over backwards to help you if you get stuck or are not particularly technology-minded.
CONSI'd like to be able to drag and drop appointments, I believe this is in the pipeline
Reason for choosing Savvy Pet Spa
Their team was real and "there" - available to help or ask questions. Nothing was too much trouble.
Reasons for switching to Savvy Pet Spa
I met the Savvy team at a Trade Show and was super impressed with the product and the team behind it.
Vendor Response
Hi Katie, Thank you for taking the time to leave your lovely review! The team will be very happy to hear your feedback :) The drag-and-drop feature is available, you just need to enable it in your setup wizard! Come through help if you have any questions at all. Thanks Jess
Replied October 2022
Leona
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Great service
It is so easy to use, and the customer service is outstanding. So helpful and friendly
CONSThere is nothing I don’t like about savvy pet
Reason for choosing Savvy Pet Spa
I preferred the overall look and easy use, very helpful customer service who get back to you very quick.
Reasons for switching to Savvy Pet Spa
Savvy pet is much easier to use and customer service is 100% better.
Vendor Response
Hi Leona, We take pride in knowing our customers are happy with their experience, thank you for sharing this with us! Let us know if there is anything we can do to help you in the future :) Jess @SavvyPetSpa
Replied October 2022
Melissa
Veterinary, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Amazing and very necessary service
It is great. It has transformed my business
PROSThis program fulfills a position in my company that I would have had to hire out. It takes away the stress of scheduling, booking, calling to confirm appointments, and everything else that comes with being a solo pet groomer. It has reduced my no shows down to nearly 0, and gives my clients ample reminder time for their appointments.
CONSI don't like how glitchy the companion apps are. They are rudimentary, hard to use, and do not actually create new customers when you are away from the computer and need to use the app instead.
Reason for choosing Savvy Pet Spa
Easier to use, more in tune, and much better reviews.
Reasons for switching to Savvy Pet Spa
Facebook meta was very glitchy, causing problems with setting up & confirming appointments.
Vendor Response
Hi Melissa, Thank for your lovely review, it is great to hear you are enjoying Savvy. Do let us know if there is any improvements we can make, we are always open to feedback! Message us through the help button to let us know :) Jess
Replied January 2023
Bianca
Retail, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great booking system
I have used savvy for a number of years and always been impressed with its ease of use and how streamlined it is. It is constantly being made better and more agile as a system. Definitively one of the best business decisions I've made switching from my paper diary to this one.
CONSThere isn't anything i dislike. Every feature is useful
Vendor Response
HI Bianca, Thanks for the great review! Always great to know we have happy customers, especially long term ones. Many thanks Savvy Team
Replied March 2024
Evita
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Very easy program for groomers & reminders
I have tried Savvy Pet in the past. During the pandemic I cancelled my subscription and when I could afford a program again I tried 2 others but nothing is as good as this one!
PROSEasy to create customer and update their information, keeping notes about each appointment and very functional. Very easy to use and doesn't take a ton of time to learn it. Excellent customer service
CONSNot easy to use in 2 way messaging. I wish I could also send reminders when I wanted instead of just be send automatically.
Reason for choosing Savvy Pet Spa
Moego doesn't offer reminders in my country. I didn't look into anything else.
Reasons for switching to Savvy Pet Spa
Because the other program had a lot of fails and wasn't easy to use. Also very very poor customer service
Vendor Response
Hi Evita, Thank you for your kind words, it means a lot to us! Please get in touch if there is anything we can do to improve our offering. We are always open to suggestions :) Jess @SavvyPetSpa
Replied October 2022
james
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Brilliant Software
Very good experience. Had a few problems on the way but the team sorted them our very quickly.
PROSIts so easy to use, and makes you look more professional
CONSShould be more options on what you can have on your website.
Vendor Response
Hi James, Thank you so much for this review. We really appreciate you being a customer. We're here for you anytime! Jess @SavvyPetSpa
Replied October 2022