Savvy's help and support is/has been fantastic. [SENSITIVE CONTENT HIDDEN] have all been a great help in getting us set up and importing our data (600+ customers and 800+ pets) and every question I have has been answered very quickly even outside business hours. The community built around Savvy is an invaluable resource allowing you to get ideas off other people using the software as well as the fantastic support by Savvy themselves.

Savvy has a very clean well thought out interface that's very simple to use without compromising on features that its more establish competitors have. Appointment creation is very quick and automatically sends out sms & email notifications, which can be fully customised. We can have the calendar setup exactly how we want with the colors we want. Savvy is not plastered with over complex interface to incorporate additional features we don't want. None of them silly you can't do this without spending more money messages. There's no need for any goomer to look at any other software Savvy is the one.

Do I need to fill this box in?... ok then. The android app (Dont have iphone so couldn't tell you about that) appears to be a little behind with some of the newer features, however its a responsive webapp therefore just using your browser works perfectly, kinda makes me wonder why bother with an app. Savvy is currently very focused on grooming and does not currently offer daycare, boarding or kennel modules, however i'm pretty sure it could work for daycare and basic boarding if required. This is exactly why we love the software because it's not plastered with over complex interface to incorporate features we don't want.

I will be using Savvy for the life of my business. I absolutely love it and recommend it to all my fellow groomers!

I love the detailed customer and pet information capabilities, ease of booking, and how easy it is to customize to suit my needs. I have almost no No-Shows thanks to the sms features. As a home based groomer, I was able to customize to send appointment details specific to my business, as well as an automated message with the address for new clients. All I have to do is hit one button and they get all the information they need. Reminders go out automatically the day before a scheduled appt but can be set to go out at any interval. I am a single home based groomer and this suits my needs perfectly with the least expensive tier, which is only $20 per month. The included monthly sms credits have always been plenty and I haven't needed to purchase extra. You can also customize and edit emails specific to your business and send them automatically to clients. Customer service has always been timely and are ALWAYS super nice to me and resolve any issues or answer any questions very quickly.

The only issue that I had, was that the company is based out of the UK and the default settings are not what are generally used in the US. I needed to update settings from BP to USD, appointment times in texts were listed in 24HR time, and the UK lists dates as DD/MM/YY instead of MM/DD/YY and I was worried it would be a bit confusing for clients. They were very helpful and fixed all the settings for me very quickly however. Again, their customer service has been wonderful. The time difference has never been a problem for communication.

been using this for a month now, really enjoy it, keeps all reccords and prices etc in one please, online booking is good, savvy pay is ideal for taking deposits etc.

easy to use onve you get the hang of all the features and settings.

app isnt the best but just as easy to use a web browser on the phone or tablet

Initially happy but now I dislike the company. I feel they are ripping people off and their customer service is non-existant.

When we set up it was good value. It's got function we wanted, managing appointments & sending text reminders.

No customer service; I complained a long time ago (on multiple occassions) and they ignored me. I had accidently bought a massive text package as it was in dollars (I clicked on it to find out what the conversion rate was) and there was no secondary purchase process and it took it directly from my account.I don't like the price, we are a small business. We are considering options with other cheaper companies however (as Savvy Pet know), it will be time consuming and difficult for us to manually transfer all our clients, dogs and appointments onto a new software. Hence they put the prices up whenever and however much they want.

Very helpful with diary keeping Thier is probably alot more to savvy than what I use it for . But from My experience its great ! And would Recommend

I Love how clear the appointments are. I can accesses from my laptop or phone.The reminders to clients are amazing and automatic and very simple to set up.I have also just found the skip (set how many weeks you set button) which will save me so much time

On the day plan you should also be able to see dogs notes this would be very helpful..Wish it was easier to add pet profile pics of the app .

My experience with Savvy Pet Spa has been fantastic. They are always on hand to help from early morning to late into the evening and nothing is too much trouble. I’m so pleased with their service and software that I have now ditched my old paper diary that I used to lug around with me everywhere and now I just take my iPad. It’s so much easier and all my information is at hand wherever I am.

This software is very easy to use. It’s laid out in a simple format so appointments are easy to create and view. If you can’t remember the customers name, no problem, you can look up the dogs name and all the information is there. Adding and amending information is super easy. I love the automatic SMS messages that are sent out to the customer once the appointment has been created and you can modify the messages to suit your business. Their customer service is exceptional. When I first joined I needed help getting started due to my own inabilities and I didn’t think anyone would be able to help at 19.30 in the evening but [SENSITIVE CONTENT HIDDEN] was there talking me through the set up. They take on board your suggestions of improvement or features you’d like added which could help other users and they implement them. They have a fantastic Facebook community where users can help each other and make suggestions to Savvy.

The software is a work in progress and they are adding new features all the time. Occasionally things can run a little slow or certain things stop working but as soon as you make them aware they get straight on to fix the issue.

Savvy pet spa as made the day to day running of our salon so much smoother and a lot more time efficient, saving us money and making out business more professional. We love the ethos behind the company and appreciate the extra mile they go.

The customer support. They are amazing at dealing with any issues and take on feedback to improve their software. The interface is very intuitive and I like that everything is customisable.

It can take a while to iron out the smaller problems and you dont alway know when/if it gets resolved.

It’s an essential tool for me ,i would not be able to keep track of my businesses without it , it helps me to create Bussiness using the tools they have included . It’s a must for me.

This is great software , Im not particularly tech savvy, but Savvy are are they make it very simple and if you don't understand help is just a button click away.

Nothing the options are endless . So can be a bit overwhelming the thing i have fortune you just need to decide what you want it to do , and it will , then if you want something different it can do that to . You dont need to use everything

It is great. It has transformed my business

This program fulfills a position in my company that I would have had to hire out. It takes away the stress of scheduling, booking, calling to confirm appointments, and everything else that comes with being a solo pet groomer. It has reduced my no shows down to nearly 0, and gives my clients ample reminder time for their appointments.

I don't like how glitchy the companion apps are. They are rudimentary, hard to use, and do not actually create new customers when you are away from the computer and need to use the app instead.

Diary is clear and easy to see appointments and client information. Relatively easy to use and customer support is great.

Could do with organising and finding clients easier like being able to search or archive all clients from a certain date range. I would love to be able to archive clients that haven't booked in a long time but it's impossible to do at the moment. I don't use the send message to all at the moment because of this

Overall Savvy has saved us a lot of time, kept us up to date as a business and able to provide features that other local groomers dont. Although its on the pricey side, we do believe its worth it. The only side that we can sometimes feel let down with is the customer service. This has a few times caused us to look at other service providers due to frustration.

The best features of this software are: 1. Online booking function - This has saved us as a business so much time allowing customers to pick and choose the dates/times. It has also allowed us to request an upfront 50% deposit which has dramatically reduced our late cancellations and no show rate. 2. The reminder emails and text messages are brilliant! 3. Customer and pet profiles - Building a profile for each customers allows to store all details, notes of grooms and appointments in one place which makes checking/updating so easy!

The features that we believe could be improved are:1. Help Chat Function/Customer service - The customer service over the last few years has been very on and off. Often, we can feel like the person on the other end has no idea what we are talking about, can offer little to no help, or advises they will come back to us and then we dont hear anything. Sometimes responses can be blunt or make us feel as if we dont know what we are talking about when we have used to system for over 2 years. When you get through to particular people they are AMAZING! But we find to get through to a more technical person we have to go through email. 2. Updates - The updates that are done in the background will sometimes amend a a feature with out us being aware its going to happen. This then causes issues in the middle of a working day that we just dont need! They also occur when you are in the middle of doing groom notes or booking an appointment meaning you have no choice but the press update and lose what you are doing. 3. The staff rota could be easier to use

Amazing, the support team are amazing the time and energy they have put in to the company are amazing, with a facebook group meaning people are always trying to get in touch and someone is always there it's above and beyond most companies.

This system has changed for the better so many details. The salon runs so much more smoothly now from all the information on the dogs being at my fingertips to the automatic reminders that send out for every appointment made. Its continually evolving for the better. I'm practically paperless which is great not only for GDPR but cost wise and environmentally too. My phone rings less wich for a sole groomer is great to not get interruptions as people start to use e-mail as there standard way to contact me as I have set the system to send out most of my communications via e-mail.

The only thing I don't like is not having an offline copy of the appointments booked. But with a constantly connected society I can see how it's not really needed...

Its excellent from product to customer service

The reminders and ease of sending contracts signed electronically

The daily updates slow me down when I open savvy every time

I have tried Savvy Pet in the past. During the pandemic I cancelled my subscription and when I could afford a program again I tried 2 others but nothing is as good as this one!

Easy to create customer and update their information, keeping notes about each appointment and very functional. Very easy to use and doesn't take a ton of time to learn it. Excellent customer service

Not easy to use in 2 way messaging. I wish I could also send reminders when I wanted instead of just be send automatically.