Excellent Case Management Software if integrated with Westlaw & Custom Forms etc.

Overall I would not recommend this product. Work disappears from the software, and in a lawfirm this is unacceptable.

I like the cloud-based technology and the constant updates to improve the software. Additionally, it is very user-friendly and the customer support is great.

Sales (Dennis Petronack) and support have both been superb. Product has been helpful to the limited purposes for which I currently use it.

This is a great Case Management system if your willing to invest the money to purchase the add on's like Custom Forms, Westlaw, Company investigator and etc.

I like how it is very user freindly. It is easy to navigate, and customer support is excellent.

Today, I received another erroneous bill, I am again on the phone correcting West's , mistakes wasting my morning billable time.

It is my style to quietly go away without complaining publicly but this company is terrible.

I wasted ten hours on the phone and emails, talking to 7 different westlaw representatives explaining the problem.

We like the software alot and customer rep. did a great job in training. We got up and running in a hurry.

I wrote in to cancel my contract, the representation, sent me my contract telling me I could not cancel Firm Central until 2021.

It is pretty intuitive, and I can find just about everything that I have saved. The Technical Support is great, and I usually have a very short wait to get in to talk with them.

Lies told to me by salesperson that did what he needed to sell a product. When I've called customer service for help got no response but received additional charges.

The software would constantly delete the events on my calendar. The billing portion was difficult to use in that you had to transfer money by client and could not do a batch transfer.

There are so many options in the Deadline Assistant, that it is often difficult to find what I am looking for.

The deadline assistant is also very useful. We use it to manage our multiple clients with multiple deadlines and it's working beautifully.

The outstanding customer service. Both the firm software account personnel and the technical support personnel have been great.

Overall, I have been pleased with the features offered by Firm Central. I like the ease of saving and retrieving files stored in matters, and it is fairly easy to open new client files and matters.

As with any product it could be user error by simply not understanding the full capacity of the product.

Also, even though we are using lots of Westlaw products, the integration with WL wasn't worth the loss of integration with all other platforms. And once you sign the contract, you are stuck with it.

The Firm Central Plug in for Outlook was terrible and unreliable. Firm Central should have put more focus on that aspect of the software because Lawyers and law firms live out of their email.

Additionally, the ability to quickly move and change document coding tags is fantastic. The search engine on it is second to none, and your key terms are highlighted within the document.

The processing and review functions are superb and can be customized to any type of matter or workflow.

It’s difficult to get your annotations out of the software.

This is good stuff, and the search options are incredibly powerful and easy to use. You can easily batch documents for review, or use saved searches to do the same.

If a panel or view is not set up properly, it can cause endless problems for the actual review - simple tasks generate errors causing lost productivity.

This software has a lot of capabilities and is very intricate. You can set numerous parameters and there are a TON of features.

Also, the software times out on sessions so if you get yourself distracted by an important task you may find your session timed out, losing your place in the document queue.

It's production tool is difficult to work with and it's difficult to teach to new users.

My favorite thing about Relativity is the customization it allows for. The software basically allows you to customize every space to fit whatever needs you have for a particular document review.

This software is very user friendly and has improved significantly over the years that I've used it.

Relativity is very easy to use and can be customize to fit your project. It is an efficient tool to use for large document reviews.

Everyone in our firm expressed great joy and relief when we replaced Relativity.

This program, if customized appropriately by the vendor, is very powerful.

There is no preview function, requiring you to click on each document.

What I like most about the software is how it is structured, the layout and its appearance. The user interface is eye appealing.

Struggles with large files at times, often causing delay.

The software can be slow at times. This becomes frustrating when trying to code a certain number of documents per hour.

I like the ease of use of this software and how it is intuitive and allows you to complete large document reviews efficiently and economically.

It must be inexpensive since so many companies use it as their main platform. I hate working on doc review jobs that use Relativity.

The Relativity software provides best results when it works smoothly.

At times, the program can freeze up or take a long time to review one document to the next. I also dislike that there are conversion errors for some documents.

When the system is down, and it rarely is, you are stuck waiting for the technical glitch to be worked out.

It's very very very very difficult to even think of any cons whatsoever to Relativity. Perhaps users license fees would be a con.

Overall I enjoy using Relativity. My experience has been positive and it has made e-discovery work enjoyable.

Overall the software is amazing and it often is used by legal firms and accounting entities. You will not go wrong with Relativity  - its a decent price for the best results.

US Dollar

Firm Central by Thomson Reuters is a cloud-based legal management solution. It features matter management, time and billing, scheduling and document assembly.


All Firm Central packages offer client, matter, document and task management. Users have access to centralized case files and client databases. The matter management module helps users organize contact information, tasks, notes, documents, communications with clients and calendar events.


Firm Central’s Essential package includes all that, plus Time and Billing module. Users can log billable hours into the system and apply fees to specific matters. Premier also includes a scheduling module, deadline assistant, which uses Westlaw legal calendaring rules (or users’ own templates) to sync firms’ calendars.


Firm Central integrates with Thomson Reuters’ Custom Forms and Westlaw Doc & Form Builder. Users can also save forms and documents, customize them and automate their assembly.


The pricing is per user per month.Three different packages are available: Core, Essential and Premier.



LongDescription

Deadline Management

Case Management

Status Tracking

Time Tracking

Staff Calendar

Trust Accounting

Access Controls/Permissions

Timer

General Ledger

Bank Reconciliation

Contract/License Management

SSL Security

Docket Management

Calendar Management

Collaboration Tools

Full Text Search

Conflict Management

Automatic Billing

Accounting

Document Classification

Multi-Location

Version Control

Completion Tracking

Case Defined Timekeepers

Client Portal

Email Management

Activity Dashboard

Alerts/Notifications

Reminders

Time & Expense Tracking

Billing & Invoicing

Expense Tracking

Automatic Backup

Case Notes

Customizable Forms

Records Management

Client Management

Archiving & Retention

Microsoft Outlook Integration

Task Management

Legal Case Management

Document Management

Court Rules-Based Scheduling

Document Generation

Mac OS

Web browser (OS agnostic)

CORE: $40 per user per month
ESSENTIAL: $65 per user per month, with Time & Billing
PREMIER: $105 per user per month, with Time & Billing and Deadline Assistant

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

Firm Central

Live Online

Webinars

Documentation

Videos

Relativity (previously kCura) is cloud-based eDiscovery software that offers case assessment, fact management, review, production, analytics and legal hold functionalities within a suite. Android and iOS apps available.


Relativity features legal hold, which provides users a template library to create hold notices and correspondences. It also allows users to create customizable questionnaires with the help of conditional question forms, alerts and reviews.


Relativity also features early case assessment, which allows users to investigate cases on the basis of available data. Users can also eliminate data not relevant to cases using filters. The product also features document management, which allows users to organize files based on various attributes.


Relativity offers a fact-manager module, which allows users to organizes facts and findings in a chronological order. The product also uses different textual-analytics techniques, such as near duplicates, clustering, language ID, keyword expansion and similar document detection.



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