Firm Central software


Firm Central by Thomson Reuters is a cloud-based legal management solution. It features matter management, time and billing, scheduling and document assembly.

All Firm Central packages offer client, matter, document and task management. Users have access to centralized case files and client databases. The matter management module helps users organize contact information, tasks, notes, documents, communications with clients and calendar events.

Firm Central’s Essential package includes all that, plus Time and Billing module. Users can log billable hours into the system and apply fees to specific matters. Premier also includes a scheduling module, deadline assistant, which uses Westlaw legal calendaring rules (or users’ own templates) to sync firms’ calendars.

Firm Central integrates with Thomson Reuters’ Custom Forms and Westlaw Doc & Form Builder. Users can also save forms and documents, customize them and automate their assembly.

The pricing is per user per month.Three different packages are available: Core, Essential and Premier.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

47 Reviews of Firm Central

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  • Laurie from Law Office

    Specialty: Estate Planning

    Number of employees: 2-10 employees

    July 2018

    No refund available

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My team used this product for less than a month and when we expressed our dissatisfaction, they would not let us out of the contract. Buyer Beware

    Pros

    Nothing - I liked nothing about this product. There is nothing about this product that I liked because it is so difficult to figure out.

    Cons

    It is geared toward Matters, not Clients. Apparently there is a fix on the way to change this, but from what I've seen, Westlaw has been saying that for some time now. This product is very user-UNfriendly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Joanne from Anderson and Associates LLP

    Number of employees: 2-10 employees

    June 2018

    It has been relatively painless to start using it and all users are finding it easy to navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think we've consolidated information that was in multiple places. That's the biggest plus.

    Pros

    The search function is great. The deadline assistant is also very useful. We use it to manage our multiple clients with multiple deadlines and it's working beautifully.

    Cons

    The contact/client list is a little tough to navigate if you're going through the whole database to review data entry progress. The search function fixes that drawback.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    June 2018

    Dear Ms. Urena, We are glad that you are finding Firm Central easy to navigate and use. It's great to hear that managing your deadlines has been streamlined and that you are leveraging the power of our global search functionality. Thanks so much for being a valued customer and please let us know if you need any help along the way!

  • Michael from Consumer Legal Remedies, APC

    May 2018

    Project management team has been incredible and made our transition seamless.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Total firm management from one platform and scalable for a big firm with lots of cases. Project management team has been an absolute godsend for us!

    Pros

    The platform is so intuitive and the customization is superb. The system is quick and we have everything we need at our fingertips to run our firm for the foreseeable future.

    I am blown away by how professional, prompt and helpful Project management team assigned to my account has been.I can't say enough good things about the team. they have gone above and beyond what I expected from Firm Central and stepped into the shoes of the tech assigned for my migration since he was away on vacation. Team helped us troubleshoot the migration process and we are up and running already with over 730 active lawsuits! AMAZING CUSTOMER SERVICE!

    Cons

    I would love a "batch" time entry option for the cases in which one task has been performed/applies to all.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    June 2018

    Hello Michael, Thank you very much for for the positive review of Firm Central. We are thrilled to hear that you've had such a positive customer experience! Please utilize the many resources we have available as you continue to use the product and don't hesitate to reach out with questions. Thank you for your business!

  • Christopher from Gitlin, Horn and Van de Kieft LLP

    May 2018

    I really like working with this product. It's simple to learn with responsive customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's laid out well; has all the features you need for firm management; the connection with Westlaw research platforms is also very helpful.

    Cons

    Mastering the billing aspect takes a bit of time, but the customer service can help you with this.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    May 2018

    Dear Attorney Van de Kieft, We are delighted to hear that you find Firm Central simple to learn with excellect customer support and that you've been able to utilize the complimentary training and resources that we provide with the product. Please don't ever hesitate to reach out for additional training or product questions you may have. Thank you very much for your business!

  • Savannah from The Eroen Law Firm

    Number of employees: 2-10 employees

    May 2018

    The customer service & support that comes with the software is by far the best part. Customer support is A+

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It actually protected us from a ransomware attack that annihilated all of our files on our server

    Pros

    I like the cloud-based technology and the constant updates to improve the software. Additionally, it is very user-friendly and the customer support is great. We love Customer support and she's always there to answer our questions.

    Cons

    Billing takes a little bit more time than my old software, which allows you to duplicate entries. I also wish that you could edit the "open date" since we uploaded older files, forgot to change the date and then couldn't edit it

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    May 2018

    Dear Ms. Estenson, Thank you very much for your product endorsement for Firm Central. We are thrilled to hear that the product is working well for you and even protected you from a ransomeware attack. We will definitely pass-along your feedback to our product developers. Thanks for being a valued customer!

  • Bryce Edward from Elizabeth S. Pagel, PLLC

    May 2018

    A great system that may one day be magnificent.

    Ease-of-use
    Functionality
    Quality
    Support

    Client/Matter management and organization. Document builder. Time/Expense billing and accounting.

    Pros

    Potentially any firm could be run on Firm Central almost exclusively. It's designed to contain anything and everything a firm could administratively need, and succeeds on most levels in that regard.

    Customer service has been exceptional as well. Each member of the team that I have spoken to has been consistently helpful. In situations where they could not help me with my concerns, they took the information I provided back to their team to implement features on my recommendation - they even called me personally and excitedly announced the implementation of those features.

    Cons

    Some of the features show great potential; however, they remain half-measures and are therefore left underutilized.

    For example, the platform offers a cloud drive functionality that automatically creates folders for each client and matter - but then nothing is actually saved in those folders automatically. The document builder only saves user input, not the document itself, and so the document must be downloaded and saved manually - and you're going to want to save them locally anyways, because anything saved in the Firm Central drive cannot be consistently accessed by other applications (e.g. e-filing service websites).

    There are many other ambitious features here that will remain underutilized, but I've seen improvements just in the few months that I've been working with the program. Time will tell if these features will be fully implemented and incorporated into Firm Central's functionality.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    May 2018

    Dear Mr. Edward, We appreciate you taking the time to write a product review for Firm Central. We are happy to hear that most of the functionality is working very well for you. We will pass along your comments to the product development team as we prioritize enhancements based on our users feedback. Thank you very much for being a valued customer of Firm Central!

  • Michael from The Van Vleck Law Firm

    May 2018

    I am completely satisfied with the product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I find the product very easy to use. The document storage and retrieval using Windows Explorer is great.

    Cons

    The calendaring software could be more streamlined. There are probably more items in the rule sets than there needs to be.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    May 2018

    Dear Mr. Kost, We appreciate you taking the time to write a product review for Firm Central! We are very happy to hear that you are completely satisfied with the product. We will take your feedback regarding the calendar to the product development team. Thanks for being a valuable Firm Central customer and user!!

  • Dee Dee from Law Office Derek R. Van Gilder

    Specialty: Litigation

    Number of employees: 2-10 employees

    April 2018

    HORRIBLE HORRIBLE DO NOT PURCHASE. YOU WILL BE STUCK IN A CONTRACT AND NOT A USEFUL PROGRAM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    BUYER BEWARE!!! CUSTOMER SERVICE, YOU GOT TO BE KIDDING ME. THE SALES FOLKS ARE GOOD. THEY WILL CONVINCE YOU THAT IT IS THE SMOOTHEST PROGRAM AROUND. THEN THEY DISSAPEAR WHEN YOU PURCHASE PROGRAM

    Pros

    NOTHING. IT WILL NOT DATA SORT BEFORE YOU PRINT THE INVOICES. IT WILL NOT GIVBE YOU A CASE LEDGER. I CAN GO ON AND ON ABOUT HOW INEFFECIENT THIS PROGRAM IS.

    Cons

    EVERYTHING! I CANNOT EVEN BEGIN TO TELL YOU THE NIGHTMARE WE ARE HAVING WITH THIS PROGRAM. BILL CLIENTS MONTHLY. IT WILL NOT ALLOW YOU TO DO THAT. IT PRINTS EVERY INVOICES UNDER THE SUN INSTEAD OF DOING A BALANCE FOWARD, IT PRINTS YOU THE PRIOR BILLS.

    This review was submitted organically. No incentive was offered
    Review Source
  • Nimisha from OMD EMEA

    Number of employees: 5,001-10,000 employees

    March 2018

    Not worth the cost

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very little in terms of pros. You can use the calendar, task management, it is a secure portal and for billing and invoicing.

    Cons

    You need to be a Westlaw customer for you to use this. It is at a high price and not worth the hassle of it. It does not provide the best way to use the system and nor is it client friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    February 2018

    Great all in one platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all.

    Cons

    There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hector from Centurion Law Group

    February 2018

    The software works great, customer support staff is excellent (Mr. Andre King)

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is very easy to use and learn, it allows you to delegate tasks to other attorneys, and it provides one central hub where everyone on the team can view updates on communications with client and work done on the case. FC team is always available to answer questions.

    Cons

    It does not have a quickbooks function, yet, but I have been informed that it will have one soon. Also, there is no compatible smart form for intakes that would auto populate the information filled out by the client on an iPad to creating a new client under firm central.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    April 2018

    Dear Mr. Lans, Thank you very much for your positive review of Firm Central. We are delighted to hear you find the interface easy to learn and use. We are continually working on enhancing the product and prioritize our enhancements based on customer feedback. I will pass along your other comments to our development team. Thanks for being a valued customer!

  • Cassie from Geary, Shea, O'Donnell, Grattan & Mitchell P.C.

    Number of employees: 11-50 employees

    February 2018

    Overall a great program that helps firms stay organized

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Deadline Assistant Communication In-house Links to Calendar System

    Pros

    Deadline Assistant
    Communication in House
    New Matter Set up
    Links to Calendar in Outlook
    Customer support has been wonderful

    Cons

    Multiple steps while using Deadline Assistant
    Can be a little overwhelming with all of the functions

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    February 2018

    Hello Cassie, Thanks for the positive review of Firm Central. Please let us know if you need any help in the future, we are accessible 24/7 with any questions. Thanks for being a valued customer!

  • Jill M. from Law Offices of Jill M. Zuccardy

    February 2018

    This program is easy to use because it is intuitive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It saves me a lot of time because it is much easier to use than other programs.

    Pros

    Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices. It is easy to access off-site. The ease of use and portability to different devices makes it more likely that you will capture your time because you can just do it on the spot (e.g., in court) I also like that my client information is kept on TR servers rather than in the Cloud.

    Cons

    I would like more flexibility in terms of layout. For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    February 2018

    Greetings Jill, Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business!

  • Yolonda from Bridges to Recovery

    Number of employees: 51-200 employees

    January 2018

    Not so good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve

    Pros

    Price is not bad. I was offered a "2 for 1" deal. Also, Firm Central is just generally a good price for a firm management system.
    Great support. Firm Central offers a really in-depth one-on-one learning opportunity to help you get to know the system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emily from Ivy Law Office, PLLC

    Specialty: Family

    Number of employees: 2-10 employees

    January 2018

    Not user friendly and difficult invoice/billing system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The cons definitely outweigh the pros here. If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve whatever system you use and Firm Central truly does have a great one-on-one learning system. But as I used the product more and became more used to it, it's only gotten worse. Firm Central has actually kept me from doing a lot of my office work because it is so difficult to use. I'm going to have to purchase another firm management system even though I still have around 5 months left on my Firm Central contract.

    Pros

    Price is not bad. I was offered a "2 for 1" deal. Also, Firm Central is just generally a good price for a firm management system.
    Great support. Firm Central offers a really in-depth one-on-one learning opportunity to help you get to know the system. Firm Central also offers teaching tools like pdfs and videos. They are usually easy to find.
    Easy file saving. You could save client files, word docs., etc. onto Firm Central through a desktop app. Very helpful.

    Cons

    Not user friendly. Just everything about it is not user friendly. All the fonts are small and difficult to read and the website lays out the material really spread apart.
    Not easily customizable. Customization is a pain and I usually had to re-do it because it was hard to figure out where the customization was going.
    Calendaring. Just use your gmail calendar or outlook calendar. It is great that Firm Central syncs the client/matter calendar with outlook (and I believe gmail) but again, the way the calendaring is set up and how un-customizable the calendar system is makes it easier if you just use a outlook by itself or gmail.
    Billing is awful. The input portal is too small and difficult to read. The drop-down/populating system is not very easy to use. The way you actually input your billable time is just time consuming.
    Invoicing is awful and frustrating. The way Firm Central does its invoicing (using pre-bills) is again not user friendly. I had to re-do my bills multiple times because I would always not populate the correct matters, time, etc. And this is after getting such good support and one-on-one learning! It just is not intuitive. Furthermore, "paying" the invoice through the client's trust account is not user friendly either.
    Not monthly - only yearly subscriptions available.

    This review was submitted organically. No incentive was offered
    Review Source
  • Evelyn from Mirer Mazzocchi Julien & Chickedantz, PLLC

    Specialty: Employment

    Number of employees: 2-10 employees

    January 2018

    Paralegal

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked that it was user friendly, uploading the documents was simple, and they give you training for collecting discovery.

    Cons

    You had to reformat documents and the website would freeze when uploading. The Microsoft word features didn't really work.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Amy from Layman's Law, PLC

    October 2017

    Excellent customer service and a great product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software saved us from a previous software that crashed.

    Pros

    Outstanding Functionality & Features. The product is always improving and they take the time to review suggestions from their clients and implement these ideas into the product.

    Cons

    A few hiccups here and there but nothing that could not be resolved in a reasonable amount of time. As with any product it could be user error by simply not understanding the full capacity of the product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    October 2017

    Dear Ms. Subblett, Thanks so much for your glowing endorsement for Firm Central. We are delighted to hear that you find the features and functionality outstanding. Again, thank you for the positive review and for being a very valued Firm Central customer!!

  • Wendy from Lowe Law Firm

    Number of employees: 2-10 employees

    October 2017

    Fenton was very helpful and knowledgeable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Having everything in one place. The matter page for each client is neat, organized and easy to read.

    Cons

    Having to flip back and forth between screens, not being able to pull lists of data for cases overall or pursuant to specific parameters.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    October 2017

    Dear Ms. Lang, Thank you for taking the time to write a product review for Firm Central. We are glad to hear that the matter page is helping with your case file organization. We will have a product specialist reach out to see if we can assist with the data pull in regards to your comments below. Thanks so much for being a valuable customer and for providing your feedback!

  • James from Smith & Tomkins

    Number of employees: 2-10 employees

    October 2017

    We have been using since May and like the product quite well.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficiency and reasonably easy to use.

    Pros

    What we like best about the product is the integration of the case management software and the billing software. We previously used Amicus and Timeslips and had to transfer data between each and it tending to be a bit unstable. Also like the appearance of the billing documents. Very clean and professional.

    Cons

    It has caused auto fill of email addresses on outlook to not work correctly. The other item would be inability to pull up a mater file list by firm file number.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    October 2017

    Dear Attorney Tomkins, Thank you very much for taking time to provide a Firm Central product review! We are very happy to hear that Firm Central is working well for your practice and is an improvement to your work-flow. We will pass on your comments about the matter file list and email addresses to our product management team. Thank you for being a valued Firm Central customer!

  • Betsy from Betsy A. Fischer, LLc

    Number of employees: 2-10 employees

    October 2017

    Hate this product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can do legal research. Of course, I get a free research tool with my bar dues so that really isn't that great of a benefit.

    Cons

    Trust and billing component not user friendly. No evergreen trust feature, client complain about bills. The program recently started deleting court dates from the calendar and deleting documents. I have contacted the company regarding terminating the contract as they are unable to fix their program. I had to call ten different times and was told that unless the issue occurs while we are on the phone with you, we can't help you. For years, they did not even have a "void bill" feature. If you make a mistake entering a check, you cannot edit it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Thomson Reuters, Thomson Reuters

    October 2017

    Dear Attorney Fischer, We are sorry to hear that Firm Central was not a good fit for your firm and that you encountered some issues with the functionality. Based on our internal records, we did attempt to follow up with you several times to help resolve any issues and had difficulty connecting with you. We pride ourselves on excellent customer service and the customer experience is extremely important to us. Please let us know if we can assist in any way.

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