Firm Central Software


 

Firm Central is a cloud-based legal management solution by Thomson Reuters. It features matter management, time and billing, scheduling and document assembly. Three different packages are available: Core, Essential and Premier.

All Firm Central packages offer client, matter, document and task management. Users have access to centralized case files and client databases. The matter management module helps users organize contact information, tasks, notes, documents, communications with clients and calendar events.

Firm Central’s Essential package includes all that, plus Thomson Reuters’ Time & Billing application. Users can log billable hours in the system and apply fees to specific matters. Premier also includes a scheduling application, Deadline Assistant, which uses Westlaw legal calendaring rules (or users’ own templates) to sync firms’ calendars.

Firm Central integrates with Thomson Reuters’ Custom Forms and Westlaw Doc & Form Builder. Users can saves forms and documents, customize them and automate their assembly.

Firm Central is integrable with all Westlaw tools firms use daily. It is priced per user per month.

 

Firm Central - Home screen
 
  • Firm Central - Home screen
    Home screen
  • Firm Central - Matter page
    Matter page
  • Firm Central - Pre-bills
    Pre-bills
  • Firm Central - Time entry
    Time entry
  • Firm Central - Account balances
    Account balances
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

30 Reviews of Firm Central

Showing 1-20 of 30

 

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Amy from Layman's Law, PLC

October 2017

October 2017

Excellent customer service and a great product.

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This software saved us from a previous software that crashed.

Pros

Outstanding Functionality & Features. The product is always improving and they take the time to review suggestions from their clients and implement these ideas into the product.

Cons

A few hiccups here and there but nothing that could not be resolved in a reasonable amount of time. As with any product it could be user error by simply not understanding the full capacity of the product.

Review Source: Capterra
 

Wendy from Lowe Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Fenton was very helpful and knowledgeable

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Pros

Having everything in one place. The matter page for each client is neat, organized and easy to read.

Cons

Having to flip back and forth between screens, not being able to pull lists of data for cases overall or pursuant to specific parameters.

Review Source: Capterra
 

James from Smith & Tomkins
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

We have been using since May and like the product quite well.

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Efficiency and reasonably easy to use.

Pros

What we like best about the product is the integration of the case management software and the billing software. We previously used Amicus and Timeslips and had to transfer data between each and it tending to be a bit unstable. Also like the appearance of the billing documents. Very clean and professional.

Cons

It has caused auto fill of email addresses on outlook to not work correctly. The other item would be inability to pull up a mater file list by firm file number.

Review Source: Capterra
 

Betsy from Betsy A. Fischer, LLc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Hate this product

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Pros

I can do legal research. Of course, I get a free research tool with my bar dues so that really isn't that great of a benefit.

Cons

Trust and billing component not user friendly. No evergreen trust feature, client complain about bills. The program recently started deleting court dates from the calendar and deleting documents. I have contacted the company regarding terminating the contract as they are unable to fix their program. I had to call ten different times and was told that unless the issue occurs while we are on the phone with you, we can't help you. For years, they did not even have a "void bill" feature. If you make a mistake entering a check, you cannot edit it.

Review Source: Capterra
 

David from Sergi and Associates PC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

A Good Start

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It gave us a strong platform to work from

Pros

I like the look and feel of the program. I like the stability. I love Deadline Assistant and I love the West Support

Cons

I really dislike the program because it has no email integration. Given that this is Firm Central, not having an email integration is not very "CENTRAL". I need a color-coded calendar, I also need an app that I actually can use on my smartphone. The current semi app really is not a good fit.

Review Source: Capterra
 

Jennifer from Wyatt & Davidson, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good product, but not as easy to use as was anticipated.

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Having all case components centralized in one location.

Pros

The comprehensive nature of the system. Having every aspect of a case in one central location, i.e. calendar, contacts, specific case information, billing, research..

Cons

Some of the functions require too many steps. The product could use some streamlining to make it easier to use and faster to go from document to document or in and out of billing, etc.

Review Source: Capterra
 

Bruce from Danielson Law Office
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

In my experience a large number of "bugs" in the program. Don't do it. I regret trying this system

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Learning, yet again, not to buy the hype.

Pros

It loads? Home screen has multiple options.

Cons

Poor documentation of retainer application. Active matters "disappear." Scared to enter more time.

Review Source: Capterra
 

Frank from Frank Rocco & Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent sales support and amazing tech training.

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Simply being better organized.

Pros

Its intuitiveness, flexibility and ease of use. We used ProLaw some 10+ years ago and I recall that invoicing, pre-billing and matter creation were fairly tough. Firm Central is a breeze to use and even the moderately difficult stuff is easily retained after simps explanations.

Cons

As a very small firm, the predictable grumble is that I would like to prove to be lower. I would love to have e-mail reminders that say "send out your billings, you distracted money-hater". or even better, re-billings that are auto printed for all open time-accrued matters by the Nth day of each month.

Review Source: Capterra
 

Juanita from Gillis Way & Campbell

June 2017

June 2017

Quick, easy and great customer service.

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Pros

For a short time I was in charge of the monthly invoicing for our small firm, which I've never had to do before but working with this software I was able to learn the applications very quickly.

Cons

I mainly used this software for billing and time entries, the only thing that I can think of is not being able to format or personalize the invoices.

Review Source: Capterra
 

Sharmen from Beckmen Crystal Newman Law
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Customer Representative was very helpful and answered all of our questions in a very timely manner.

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Time and billing are incorporated into Firm Central.

Pros

That time and billing are incorporated into Firm Central. This part of the survey is a bit strange that it won't submit my answer because it is too short.

Review Source: Capterra
 

Kim from Underhill & Hodge LLC

May 2017

May 2017

Customer service has been great, very responsive when I have had problem/question.

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Pros

I love the fact that the new Time and Billing syncs with QuickBooks. Invoicing is so much easier with Time and Billing.

Cons

We don't use the document management features as they are not easily accessible. The search function in Firm Central takes a long time to return results as well.

Review Source: Capterra
 

Carmel from Gilberti Law, PC

May 2017

May 2017

Our rep is incredibly knowlegable and makes it so simple to learn.

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Pros

Still learning it it all, but it appears that it fits well with our practice.

Review Source: Capterra
 

Joyce from Belnap Legal, PLLC

March 2017

March 2017

E-billing convenient, but no notice if client did not receive it

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Sending e-billings is very convenient, but there is no way to know if the client got it or not unless they call or I call them to see why they didn't pay. Clients with msn.com and hotmail.com addresses do not receive the e-bill so I have to snail mail them.

Developers need to figure out a way to show the law firm which clients' ebills bounced.

Pros

THANK YOU for finally changing the alphabetizing from first name to last name. That was a debacle of gigantic proportions. It took two years but you finally made it.

Cons

Users are not able to format the invoice their use. Trust account paragraph is too crowded with words that people can't see what's what.

Review Source: Capterra
 

Forrest from Kroschel Law

March 2017

March 2017

Thank you Much Appreciated

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Our rep provided first class customer service and assistance without which I could not have on-boarded my practice in such short amount of time. Thank you.Central staff for excellent support.

Pros

Accessibility and efficiency

Cons

Less supportive for plaintiff's cases model for defense billable work

Review Source: Capterra
 

Abdelrahman from The Zeini Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Moved from Competitor

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This has made our firm's life much easier, I am able to access my practice management from anywhere and using any device.

Pros

Easy To use

Cons

Trust accounting needs some work. So does flat fee billing.

Review Source: Capterra
 

Garry L.

February 2017

February 2017

SAVE YOURSELF THE AGGRAVATION - DO NOT BUY THIS PRODUCT

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Firm Central has been a complete disaster for my firm. I have a small (6 attorney) immigration law boutique practice and have been in business for 10 years. When we were considering changing our client database management system, we had a wish list of things we needed a new system to do that would be an improvement over our previous system. When presented multiple times to the sales person Thompson Reuters sent over to us, he assured us repeatedly that it could do what we needed it to. Turns out, after we signed the long term expensive contract, it was mostly lies. We got jobbed big time. After a while of using it, frustration mounting, costs rising, we got the IT guys on the phone to help us figure out what we were doing wrong. The sales person was so convincing, we kept thinking it must have been user error. We tried training, doing things different ways, etc., and nothing worked. When we connected with the IT guys, most of our conversation was met with responses of, "Nope, it can't do that. Never could, never will. What made you guys think it could?" It was crazy. So, realizing it was not going to work for us, and that we had been sold a bill of goods by the sales person, we confronted Thompson Reuters and requested that we be let out of the contract. Fat chance. They told us to shove it, not caring that we were lied to by the sales person. Apparently, that was his responsibility, it's on him and us for being suckers enough to believe what we were told. So here we are, stuck with paying tons of money for a product that is counterproductive to our business. Please don't get suckered like we did. Amusingly, we got a call from someone whose only job is to call people to find out why they are cancelling. The person actually admitted that to us. So many people cancel that they have people employed just to find out why. Don't buy it.

Pros

Actually we had a very good experience, the only one, with the off boarding customer service folks. They were very nice and really helpful. Made it easy to get everything moved over from Firm Central to our new system that actually works.

Cons

Everything about it. The sales people say anything to get the sale, and you will pay whether it works for you as sold or not.

Advice to Others

I don't know if it might work fine in another context. Maybe it will. But it is the worst thing I have ever seen for immigration law. In fact, it is worse that having nothing.

Review Source: GetApp
 

Carol from Beal, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Great product.

Ease-of-use

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As a start up firm, we were looking for one product that would handle everything for us -- document management, time and billing and calendar. After working 25 years at a very large law firm I knew there had to be a program available that would do everything in one package. Firm Central was the only product I found that could do it all, eliminating the need for multiple subscriptions from multiple software companies. The software package was loaded remotely and after viewing a short tutorial, I was able to immediately begin setting up client files and adding documents. I found all facets of the program easy to navigate, the tutorials are great, the ongoing technical support is always one click or one phone call away. I have been very impressed with everything about Firm Central, the software, the tutorials and the knowledge of all the support people I have spoken with by phone or corresponded with by email. I highly recommend Firm Central to anyone looking for one comprehensive software package to handle document management, calendars and time and billing.

Pros

One program does everything we need.

Cons

Would like time entry to have a repeat last client/matter function so that I could enter multiple time entries on same day for same client.

Review Source: Capterra
 

Frank from Walk Law Firm

September 2016

September 2016

Additional Features

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Firm central needs to:
1. When I search using the "Search Firm Central," it does not pick up everything that contains my search criteria. For instance, if I search "micro" FC will not show results that are not exact, like "microscope." If I search "pytha" it does not show "pythagoras." The search engine needs updating.

2. When I use FC desktop explorer, I do not have an option to create a folder in the sub-folder. I should. Now, I have to create a folder on the desktop and then move it into the folder. Its a excessive step.

Review Source: Capterra
 

Matt from Walk Law Firm, PA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Walk Law Firm, M.Welker Review of Matt Zempel

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Firm Central is a fine product. It has some features that are geared more toward Litigation firms and not business firms, such as ourselves.

Pros

Ease of access. Syncing capabilities.

Cons

Appears geared to litigation firms. Transferring documents from one matter to another challenging based on how we name matters.

Review Source: Capterra
 

Roberta from Brodzki Jacobs & Associates, P.L.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Review of Firm Central

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I cannot determine value for money as this is not my role in this office but the program is very user friendly and convenient.

Pros

The ease of use.

Cons

Had to overcome some work arounds such as copying word docs into my documents first before being able to upload same to firm central. It will not simply upload directly. Attorneys seem to have more difficulty finding documents loaded into firm central than the paralegals who work constantly in the software. This is not an intuitive process but requires experience with the software.

Review Source: Capterra
 
 
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