Firm Central Software


 

Firm Central by Thomson Reuters is a cloud-based legal management solution. It features matter management, time and billing, scheduling and document assembly.

All Firm Central packages offer client, matter, document and task management. Users have access to centralized case files and client databases. The matter management module helps users organize contact information, tasks, notes, documents, communications with clients and calendar events.

Firm Central’s Essential package includes all that, plus Time and Billing module. Users can log billable hours into the system and apply fees to specific matters. Premier also includes a scheduling module, deadline assistant, which uses Westlaw legal calendaring rules (or users’ own templates) to sync firms’ calendars.

Firm Central integrates with Thomson Reuters’ Custom Forms and Westlaw Doc & Form Builder. Users can also save forms and documents, customize them and automate their assembly.

The pricing is per user per month.Three different packages are available: Core, Essential and Premier.

 

Firm Central - Home screen
 
  • Firm Central - Home screen
    Home screen
  • Firm Central - Matter page
    Matter page
  • Firm Central - Pre-bills
    Pre-bills
  • Firm Central - Time entry
    Time entry
  • Firm Central - Account balances
    Account balances
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

40 Reviews of Firm Central

 

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Software Advice Reviews (3)
More Reviews (37)

Showing 1-3 of 3

Dee Dee from Law Office Derek R. Van Gilder
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

HORRIBLE HORRIBLE DO NOT PURCHASE. YOU WILL BE STUCK IN A CONTRACT AND NOT A USEFUL PROGRAM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

BUYER BEWARE!!! CUSTOMER SERVICE, YOU GOT TO BE KIDDING ME. THE SALES FOLKS ARE GOOD. THEY WILL CONVINCE YOU THAT IT IS THE SMOOTHEST PROGRAM AROUND. THEN THEY DISSAPEAR WHEN YOU PURCHASE PROGRAM

Pros

NOTHING. IT WILL NOT DATA SORT BEFORE YOU PRINT THE INVOICES. IT WILL NOT GIVBE YOU A CASE LEDGER. I CAN GO ON AND ON ABOUT HOW INEFFECIENT THIS PROGRAM IS.

Cons

EVERYTHING! I CANNOT EVEN BEGIN TO TELL YOU THE NIGHTMARE WE ARE HAVING WITH THIS PROGRAM. BILL CLIENTS MONTHLY. IT WILL NOT ALLOW YOU TO DO THAT. IT PRINTS EVERY INVOICES UNDER THE SUN INSTEAD OF DOING A BALANCE FOWARD, IT PRINTS YOU THE PRIOR BILLS.

Review Source
 
 

Emily from Ivy Law Office, PLLC
Specialty: Family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Not user friendly and difficult invoice/billing system.

Ease-of-use

Functionality

Product Quality

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Value for Money

The cons definitely outweigh the pros here. If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve whatever system you use and Firm Central truly does have a great one-on-one learning system. But as I used the product more and became more used to it, it's only gotten worse. Firm Central has actually kept me from doing a lot of my office work because it is so difficult to use. I'm going to have to purchase another firm management system even though I still have around 5 months left on my Firm Central contract.

Pros

Price is not bad. I was offered a "2 for 1" deal. Also, Firm Central is just generally a good price for a firm management system.
Great support. Firm Central offers a really in-depth one-on-one learning opportunity to help you get to know the system. Firm Central also offers teaching tools like pdfs and videos. They are usually easy to find.
Easy file saving. You could save client files, word docs., etc. onto Firm Central through a desktop app. Very helpful.

Cons

Not user friendly. Just everything about it is not user friendly. All the fonts are small and difficult to read and the website lays out the material really spread apart.
Not easily customizable. Customization is a pain and I usually had to re-do it because it was hard to figure out where the customization was going.
Calendaring. Just use your gmail calendar or outlook calendar. It is great that Firm Central syncs the client/matter calendar with outlook (and I believe gmail) but again, the way the calendaring is set up and how un-customizable the calendar system is makes it easier if you just use a outlook by itself or gmail.
Billing is awful. The input portal is too small and difficult to read. The drop-down/populating system is not very easy to use. The way you actually input your billable time is just time consuming.
Invoicing is awful and frustrating. The way Firm Central does its invoicing (using pre-bills) is again not user friendly. I had to re-do my bills multiple times because I would always not populate the correct matters, time, etc. And this is after getting such good support and one-on-one learning! It just is not intuitive. Furthermore, "paying" the invoice through the client's trust account is not user friendly either.
Not monthly - only yearly subscriptions available.

Review Source
 
 

Evelyn from Mirer Mazzocchi Julien & Chickedantz, PLLC
Specialty: Employment
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Paralegal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked that it was user friendly, uploading the documents was simple, and they give you training for collecting discovery.

Cons

You had to reformat documents and the website would freeze when uploading. The Microsoft word features didn't really work.

Review Source
 
 
 
Showing 1-20 of 37

Nimisha from OMD EMEA
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2018

March 2018

Not worth the cost

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Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support
Pros

Very little in terms of pros. You can use the calendar, task management, it is a secure portal and for billing and invoicing.

Cons

You need to be a Westlaw customer for you to use this. It is at a high price and not worth the hassle of it. It does not provide the best way to use the system and nor is it client friendly.

Review Source: GetApp
 


February 2018

February 2018

Great all in one platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

The integration with westlaw researching is great. Firm central documents display when conducting westlaw research so you essentially can look on your own system for information while searching westlaw. The customer support is great, but if it's after business hours the 24/7 support is farmed overseas, which is similar to no customer service at all.

Cons

There are several small bugs in the software. You cannot drag and drop files from an email into firm central sometimes. the load time for larger files is unusually long despite a fast internet connection. Displaying the pages and moving from page to page is not instantaneous and takes too long

Review Source: Capterra
 

Hector from Centurion Law Group

February 2018

February 2018

The software works great, customer support staff is excellent (Mr. Andre King)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The interface is very easy to use and learn, it allows you to delegate tasks to other attorneys, and it provides one central hub where everyone on the team can view updates on communications with client and work done on the case. FC team is always available to answer questions.

Cons

It does not have a quickbooks function, yet, but I have been informed that it will have one soon. Also, there is no compatible smart form for intakes that would auto populate the information filled out by the client on an iPad to creating a new client under firm central.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: February 2018

February 2018

 

Dear Mr. Lans,
Thank you very much for your positive review of Firm Central. We are delighted to hear you find the interface easy to learn and use. We are working on some accounting functionality that will likely launch later this year and I will pass along your other comments to our development team. Thanks for being a valued customer!

 

Cassie from Geary, Shea, O'Donnell, Grattan & Mitchell P.C.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Overall a great program that helps firms stay organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value
Support

Deadline Assistant
Communication In-house
Links to Calendar System

Pros

Deadline Assistant
Communication in House
New Matter Set up
Links to Calendar in Outlook
Customer support has been wonderful

Cons

Multiple steps while using Deadline Assistant
Can be a little overwhelming with all of the functions

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: February 2018

February 2018

 

Hello Cassie,

Thanks for the positive review of Firm Central. Please let us know if you need any help in the future, we are accessible 24/7 with any questions. Thanks for being a valued customer!

 

Jill M. from Law Offices of Jill M. Zuccardy

February 2018

February 2018

This program is easy to use because it is intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It saves me a lot of time because it is much easier to use than other programs.

Pros

Speaking from the perspective of a small firm, this software is ideal for time keeping and billing. It is easy to open a client and a matter, and to generate invoices. It is easy to access off-site. The ease of use and portability to different devices makes it more likely that you will capture your time because you can just do it on the spot (e.g., in court) I also like that my client information is kept on TR servers rather than in the Cloud.

Cons

I would like more flexibility in terms of layout. For example, I would like to be able to make my calendar bigger on the home page, and I would like to have a bigger field for entering time from a Matter page (as opposed to from a time-sheet) so I do not have to scroll down to complete the entry

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: February 2018

February 2018

 

Greetings Jill,

Thank you for the positive feedback on Firm Central. We are glad you find the system easy and intuitive to use and appreciate the security as well. I will pass along your feedback to the product development team. We value your input and thank you for your business!

 

Yolonda from Bridges to Recovery
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Not so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you are a person who needs your computer systems to be intuitive and user friendly then do not use Firm Central. Firm Central offers a lot of teaching help, but it was still just too difficult for me to learn a "better" way of working with it. I thought that the frustrations I was feeling when I first started using the product would lessen - you always have a learning curve

Pros

Price is not bad. I was offered a "2 for 1" deal. Also, Firm Central is just generally a good price for a firm management system.
Great support. Firm Central offers a really in-depth one-on-one learning opportunity to help you get to know the system.

Review Source: Capterra
 

Amy from Layman's Law, PLC

October 2017

October 2017

Excellent customer service and a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

This software saved us from a previous software that crashed.

Pros

Outstanding Functionality & Features. The product is always improving and they take the time to review suggestions from their clients and implement these ideas into the product.

Cons

A few hiccups here and there but nothing that could not be resolved in a reasonable amount of time. As with any product it could be user error by simply not understanding the full capacity of the product.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: October 2017

October 2017

 

Dear Ms. Subblett,
Thanks so much for your glowing endorsement for Firm Central. We are delighted to hear that you find the features and functionality outstanding. Again, thank you for the positive review and for being a very valued Firm Central customer!!

 

Wendy from Lowe Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Fenton was very helpful and knowledgeable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Having everything in one place. The matter page for each client is neat, organized and easy to read.

Cons

Having to flip back and forth between screens, not being able to pull lists of data for cases overall or pursuant to specific parameters.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: October 2017

October 2017

 

Dear Ms. Lang,
Thank you for taking the time to write a product review for Firm Central. We are glad to hear that the matter page is helping with your case file organization. We will have a product specialist reach out to see if we can assist with the data pull in regards to your comments below. Thanks so much for being a valuable customer and for providing your feedback!

 

James from Smith & Tomkins
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

We have been using since May and like the product quite well.

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Functionality

Product Quality

Customer Support

Value for Money

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Support

Efficiency and reasonably easy to use.

Pros

What we like best about the product is the integration of the case management software and the billing software. We previously used Amicus and Timeslips and had to transfer data between each and it tending to be a bit unstable. Also like the appearance of the billing documents. Very clean and professional.

Cons

It has caused auto fill of email addresses on outlook to not work correctly. The other item would be inability to pull up a mater file list by firm file number.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: October 2017

October 2017

 

Dear Attorney Tomkins,
Thank you very much for taking time to provide a Firm Central product review! We are very happy to hear that Firm Central is working well for your practice and is an improvement to your work-flow. We will pass on your comments about the matter file list and email addresses to our product management team. Thank you for being a valued Firm Central customer!

 

Betsy from Betsy A. Fischer, LLc
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Hate this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

I can do legal research. Of course, I get a free research tool with my bar dues so that really isn't that great of a benefit.

Cons

Trust and billing component not user friendly. No evergreen trust feature, client complain about bills. The program recently started deleting court dates from the calendar and deleting documents. I have contacted the company regarding terminating the contract as they are unable to fix their program. I had to call ten different times and was told that unless the issue occurs while we are on the phone with you, we can't help you. For years, they did not even have a "void bill" feature. If you make a mistake entering a check, you cannot edit it.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: October 2017

October 2017

 

Dear Attorney Fischer,
We are sorry to hear that Firm Central was not a good fit for your firm and that you encountered some issues with the functionality. Based on our internal records, we did attempt to follow up with you several times to help resolve any issues and had difficulty connecting with you. We pride ourselves on excellent customer service and the customer experience is extremely important to us. Please let us know if we can assist in any way.

 

David from Sergi and Associates PC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

A Good Start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Support

It gave us a strong platform to work from

Pros

I like the look and feel of the program. I like the stability. I love Deadline Assistant and I love the West Support

Cons

I really dislike the program because it has no email integration. Given that this is Firm Central, not having an email integration is not very "CENTRAL". I need a color-coded calendar, I also need an app that I actually can use on my smartphone. The current semi app really is not a good fit.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: October 2017

October 2017

 

Dear Attorney Sergi,
Thank you for taking the time to review Firm Central. We are glad to hear it is generally is a good fit for your firm! We carefully listen to customer feedback and we're happy to say that desktop calendar integration does exist including a two-way sync with Outlook that as of this week, will now allow for color coding on your website calendars and on your desktop. To get the color coding on your desktop calendar please go to the Firm Central support page and download the most recent software release. Please call us with any questions at 1-888-287-8537. Thank you for being a valued customer!

 

Jennifer from Wyatt & Davidson, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Good product, but not as easy to use as was anticipated.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having all case components centralized in one location.

Pros

The comprehensive nature of the system. Having every aspect of a case in one central location, i.e. calendar, contacts, specific case information, billing, research..

Cons

Some of the functions require too many steps. The product could use some streamlining to make it easier to use and faster to go from document to document or in and out of billing, etc.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: October 2017

October 2017

 

Dear Attorney Wyatt,
Thank you for taking the time to provide a product review. We understand that this software is complex and if you need additional training we do provide unlimited complimentary training with the service. We appreciate your feedback on how we can improve the system and will take note of your comments as we prioritize our enhancements. Thank you for being a valued customer!

 

Bruce from Danielson Law Office
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

In my experience a large number of "bugs" in the program. Don't do it. I regret trying this system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

Learning, yet again, not to buy the hype.

Pros

It loads? Home screen has multiple options.

Cons

Poor documentation of retainer application. Active matters "disappear." Scared to enter more time.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: August 2017

August 2017

 

Attorney Danielson,
Thank you for your review. We are sorry to hear that things aren't going as expected for you as a new user of Firm Central. Your project manager Rebecca will be reaching out to help assist with any issues you're experiencing. We are here to support you with the transition to using Firm Central and ongoing throughout with any additional training you require. Thank you for being a valuable customer!

 

Frank from Frank Rocco & Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent sales support and amazing tech training.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Functionality
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Quality
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Support

Simply being better organized.

Pros

Its intuitiveness, flexibility and ease of use. We used ProLaw some 10+ years ago and I recall that invoicing, pre-billing and matter creation were fairly tough. Firm Central is a breeze to use and even the moderately difficult stuff is easily retained after simps explanations.

Cons

As a very small firm, the predictable grumble is that I would like to prove to be lower. I would love to have e-mail reminders that say "send out your billings, you distracted money-hater". or even better, re-billings that are auto printed for all open time-accrued matters by the Nth day of each month.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: July 2017

July 2017

 

Mr. Rocco,
Thank you very much for your excellent product review of Firm Central. We are glad your experience is going so well this far and intend to keep it that way! We look forward to helping you get long term benefits from Firm Central. Thank you for being a valued customer!

 

Juanita from Gillis Way & Campbell

June 2017

June 2017

Quick, easy and great customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Pros

For a short time I was in charge of the monthly invoicing for our small firm, which I've never had to do before but working with this software I was able to learn the applications very quickly.

Cons

I mainly used this software for billing and time entries, the only thing that I can think of is not being able to format or personalize the invoices.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: June 2017

June 2017

 

Hello Ms. Heard,

Thank you very much for your positive review of Firm Central and for your valuable feedback! We really appreciate it!

 

Sharmen from Beckmen Crystal Newman Law
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Customer Representative was very helpful and answered all of our questions in a very timely manner.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Usability
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Quality
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Value
Support

Time and billing are incorporated into Firm Central.

Pros

That time and billing are incorporated into Firm Central. This part of the survey is a bit strange that it won't submit my answer because it is too short.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: June 2017

June 2017

 

Hello Sharmen,
Thank you very much for your product review for Firm Central. We are very glad to see that you are satisfied with our support and that Firm Central Time & Billing is going well for you!

 

Kim from Underhill & Hodge LLC

May 2017

May 2017

Customer service has been great, very responsive when I have had problem/question.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

I love the fact that the new Time and Billing syncs with QuickBooks. Invoicing is so much easier with Time and Billing.

Cons

We don't use the document management features as they are not easily accessible. The search function in Firm Central takes a long time to return results as well.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: May 2017

May 2017

 

Hello Ms. Grayson,
Thank you for your review and your comments regarding Firm Central. I will share your feedback with the development team especially as it relates to searching and documents and have a Product Specialist follow up with you to get more specific details. Thank you for being a valued customer!

 

Carmel from Gilberti Law, PC

May 2017

May 2017

Our rep is incredibly knowlegable and makes it so simple to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support
Pros

Still learning it it all, but it appears that it fits well with our practice.

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: May 2017

May 2017

 

Thank you for your positive review, Mr. Gilberti! We appreciate your comments about the character limit and will attempt to make adjustments.

 

Joyce from Belnap Legal, PLLC

March 2017

March 2017

E-billing convenient, but no notice if client did not receive it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Sending e-billings is very convenient, but there is no way to know if the client got it or not unless they call or I call them to see why they didn't pay. Clients with msn.com and hotmail.com addresses do not receive the e-bill so I have to snail mail them.

Developers need to figure out a way to show the law firm which clients' ebills bounced.

Pros

THANK YOU for finally changing the alphabetizing from first name to last name. That was a debacle of gigantic proportions. It took two years but you finally made it.

Cons

Users are not able to format the invoice their use. Trust account paragraph is too crowded with words that people can't see what's what.

Review Source: Capterra
 

Forrest from Kroschel Law

March 2017

March 2017

Thank you Much Appreciated

Ease-of-use

Functionality

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Value for Money

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Our rep provided first class customer service and assistance without which I could not have on-boarded my practice in such short amount of time. Thank you.Central staff for excellent support.

Pros

Accessibility and efficiency

Cons

Less supportive for plaintiff's cases model for defense billable work

Review Source: Capterra

  Response: Thomson Reuters, Thomson Reuters

Date: March 2017

March 2017

 

Mr Kroschel,
Thank you so much for your review of Firm Central. We are so happy to hear that you are having a good experience with your rep and customer support staff, and that you are finding Firm Central helpful to your firm. We will pass along your suggestions to the product team.

Have a great day!

 
 
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