Salesforce Service Cloud vs WhatsApp
Salesforce Service Cloud has 755 reviews and a rating of 4.43 / 5 stars vs WhatsApp which has 15738 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Easy to use, very complete and dynamic. Great tool, platform to take advantage of sales opportunities and business administration.
- I love the data tracking and the integration with many other software products. I also like the ability to add custom fields and report on those fields.
Cons
- The software is so specific in its data entry that it is frustrating when small mistakes impact the data.
- Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization.
Pros
- One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.
- WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.
Cons
- Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.
- What bothers me is that it can be used for illegal activity because of the design of the app.
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