WhatsApp Software

WhatsApp Software

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About WhatsApp

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. WhatsApp is available as a free s...

WhatsApp Pricing

WhatsApp is available free of cost.

Free trial: 

Not Available

Free version: 

Available

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WhatsApp User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 13,672 reviews

Shana

Company size: 1 employee

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

WhatsApp helps me keep in touch with my friends Over Seas, which I love

User Profile

Catherine

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2022

Excellent communications manager for family, friend and business

WhatsApp is free and easy to use! It serves me well when communicating with clients, colleagues and personal contacts. It is fast and reliable, the app has never crashed for me. I use it daily for sending photo proofs and text communications with customers. It's popularity speaks for itself!

Pros

Easy to use, free - widely accessible, reliable and trusted. Good functionality for a free programme. You can log in off a pc too which adds an extra layer of convenience.

Cons

No way to organise contacts within the app

Reasons for choosing WhatsApp

Wide availabilty - most people already have the app installed

User Profile

Angel

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Functionality

out of 5

August 2022

It's ok for chatting and keeping touch. Barely more than that.

Pros

Whatsapp is a very useful tool for those who are in the need to keep in touch with partners, clients, or, why not, friends or family. It's really helpful when it comes to people who lives in countries where SMS texts cost fees per sending, because now you can live chat, send pictures, documents, videos, even videocall or call a person or a group of people for free whenever you're connected to a network or wi-fi. It's delivery system is also effective, so now you now when your text has been sent, when the other person has received it, and also, when he/she reads it (as long as those features are on) Calls or videocalls have good quality, and save you many fees on your phone credit. The way you can connect your Instagram profiles and Facebook Pages directly to Whatsapp gives communication a fastest dynamic and easy development.

Cons

As much as you can send files through the app, it has its limitations. So far, you can only send a max of 16mb per file, so it might be kind of trouble speaking of sending corporate files, or specific documents to your work team, clients, etc. Also, its such a pity that the only way you can add people on Whatsapp is through their phone number or QR Code. It'd be a lot easier if you could just have a username as other platforms do. Quality in pictures and videos mainly seems reduced in many cases. So its definitely not the best platform for sharing files.

User Profile

Devyani

Verified reviewer

Company size: 501-1,000 employees

Industry: Banking

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2022

Popular best messaging and client facing communication app

Overall, this app is brilliant for casual communication or for small business lead collection. I cannot use it for my professional clients as it is not that much capable on desktop app to share big files to client. Its great that they are improving the app to cope up with business needs with payment gateway and APIs for website's livechat.

Pros

I have seen every month updates from WhatsApp and its getting better and better everyday. I am using WhatsApp for business communication and I usually call my clients abroad which might cost me more if done through sim call but whatsapp saved my lots of money and time too. Even with whatsapp I can share my catalogue which I don't need to send everyone as it is available on my profile itself. Also, they have started payment gateway for business and people so that I can get all things needed for my business in one place..

Cons

Lots of time, I needed to send bigger files in zip or sometimes in pdf format but whatsapp don't allow drag drop for files more than 15 mb and even attaching them as document won't work because overall whatsapp restricts file size more than 25 mb. Desktop app make my system hangs many times if make it ideal for sometime. Even on browser based app takes lots of ram if used with chrome.

Reasons for switching to WhatsApp

Hike was full of spams and is not a proper communication app or messaging app. I have heard of whatsapp from friends and colleagues and started using it.

User Profile

Thilina

Verified reviewer

Company size: 5,001-10,000 employees

Industry: Insurance

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Communication between team members made easy with WhatsApp

I've had a constantly good experience with WhatsApp bar few occasions that I had to work in outstations where the reception was bad. I had to revert to Normal calls and messages using my carrier but other than that, It is my go-to app for communication.

Pros

WhatsApp is pretty much straightforward with its service, Messaging. It's easy to install and use. Just download the app from an Appstore and then register with your mobile number. It doesn't need any special privileges or training to use.

Cons

WhatsApp relies on the internet since it's an IM/VOIP app. If you are in a place with low reception the messages might get delayed or won't work at all.

Reasons for choosing WhatsApp

Ease of Use

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