WhatsApp

RATING:

4.7

(15729)

About WhatsApp

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. WhatsApp is available as a free s...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

WhatsApp Pricing

WhatsApp is available free of cost.

Free trial: 

Not Available

Free version: 

Available

WhatsApp Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for WhatsApp

1 - 5 of 15,674 Reviews

Eva

Accounting, 1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

WhatsApp Review: Set Up In Less Than A Minute.

User Profile

Lupe

Verified reviewer

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Family, friends and business together in one place

I really like the overall experience with WhatsApp. I think it is way better than any other social media out there. I have been using it for a couple of years, and I use it every day on my phone as well as on my laptop. It helps me stay connected with family and friends from different countries, which is great!

PROS

WhatsApp offers voice calling features, video calls, one-to-one private messaging, group messaging, file sharing, and location sharing. In 2011, WhatsApp was a fast-growing social networking service within Europe but has since expanded to provide service in most regions of the world.

CONS

No option to sign out of WhatsApp from your iPhone or iPad. You can set it up so that people can't see when you were last active, but you can't choose to show a timestamp for that at all. The app does have animated stickers, but these can't be used on iPhone XS or XR because they're too big and left-aligned.

Reason for choosing WhatsApp

You can safely send messages on WhatsApp without worrying that anyone else will read what you're saying. We've added end-to -end encryption to every form of communication on WhatsApp, from individual text messages to group chats and voice calls. It powers every message, photo and video sent over the service — no matter where in the world you and the person you're communicating with are located.

Animesh

Media Production, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

My 3 years experience in about WhatsApp

I love to use WhatsApp because this app is very easy to use I Highly recommend my friends to use WhatsApp

PROS

I liked WhatsApp for mainly chating my friends and sharing photo and video In my group chats I think this very good features for all people I also liked WhatsApp backup feature too

CONS

i like using WhatsApp but i think WhatsApp voice call quality is not good sometimes call voice is broken please improve this feature

User Profile

Maria

Verified reviewer

Internet, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2019

Seamless Performance, Always Reliable

Love this app. I can communicate with family, have calls, video chats at long distance. I dont know how we would communicate otherwise.

PROS

I love the simplicity of this app. I've been using Whatsapp for years as an alternative to SMS. There is a lot to say about this app, but I think the constant validation and feedback that it provides is one of it's best aspects. Im constantly on the move, and sometimes I'll be in areas where there is little to no wifi or signal. That doesnt stop me from using whatsapp to communicate, in particular because I know the state of each message when I send it. If I have no wifi, there is an icon that indicates that. If the message was sent, read, or not received, there is an icon for all of this states. Those visual indicators are so important, and something that I see lacking in a lot of other apps. Those indications put me at ease. Of course, we cant forget about encrypted messaging. This is one of the most valuable reasons to use it. I dont like the idea of someone having access to my personal content, so it's given me the security and peace of mind that my stuff stays within the conversation, not outside of it.

CONS

Visually, it's not the most strongest. I think more customization tools for users would be great. Themes are nice, but I think having control of more aspects of the messaging would be great. The green gets a bit dull after a while, and we are social beings, so I know I am looking at that green bubble on a daily basis. Additionally, the bottom navigation could be re-ordered based on importance. I'm constantly selecting the wrong tab, thinking that it's the chats tab (which is located second to last). I think developing a better navigation system that actually prioritizes the parts of the tab section that are most commonly used would be a great addition.

User Profile

Muhammad Aamer

Verified reviewer

Real Estate, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Whatsapp is the greatest platform for Chatting and calling

My overall experience is the best with whatsapp. I have never faced any unexpected issue. Whatsapp is one the fastest real-time and most compatible with more device chat app which i can use for messaging(text, Voice, Video), File sharing, video calling and audio calling.

PROS

I love each and everything that whatsapp provide but the most favorit thing of me in whatsapp is the no-delay real time messages. There is allot of chat apps which also provide real-time chat but whatsapp is the best and also it is more compatible with many devices

CONS

One thing i do not like about whatsapp is it does not provide updates to all it's users at the same time.