G12 has the ability to scale seamlessly with a small business. As we grow as a business and our needs change, G12 usually has a solution or reasonable workaround.

The thing I like most about this software is that it is easy to use.

G12 value proposition is one of its greatest selling points, you get all the critical features without having to commit to a whole collaboration suite.

Their support is also very good every time I call they answer right away and are able to resolve my issue on the first touch.

This dude was passionate. I gave him top seat in my vetting process.

We seriously vetted through 5 company's and after checking all the boxes they all talked and seemed the same. I was actually numb from hearing the same thing over and over again.

I appreciate the ease of contacting support, their punctual response and clarification of options. They followed up after changes to make sure all worked well.

That plan revolves around my office staff's needs and the flexibility of the system to help make business decisions which makes my team and callers experience the best that can be.

G12 Communications can be a cost-effective solution for customers that want to transition to MS Teams but may not have the in-house resources.

G12 has been a very user friendly system for our company. The support has been excellent also.

Easy to use, program, train, so many options for call handling.

Good customer support during the deployment process.

I was able to migrate my on site VOIP system to a much lower cost solution without losing any features.

Customer service is truly amazing. They are always available and quick to resolve any issues or changes.

Good experience and happy with the end product/services.

User Friendly and the feature of seeing names of those calling in and if there isn't a name associated then over 90% of the time there is a number associated that I can research where it came from.

Easy to manage and get configured. Provides great value compared to previous circuits.

G12 - Amazing to work with, flexible, MS integrations that really work, and fantastic support.

Additionally, G12 customer service is pretty damn good too.

The phone system is easy to use and is very flexible. The support is very good and responsive.

There are a couple of items that I wish I could change, but these items are so insignificant and do not hinder performance to any degree. More of a cosmetic thing.

Very easy to integrate phone system for my small business.

I know, it's petty but sometimes, this gets annoying. Other than that, I don't have access to softphone users and management area of that just yet.

G12 has great customer service, with quick response time.

The aspect I admire the most is how effortlessly it integrates Microsoft Teams with VOIP, creating a unified communication platform that is both efficient and effective.

Their team is always responsive, kind, and ready to assist, which speaks volumes about their commitment to customer satisfaction.

G12 has been great to work with, their implementation and support at key to their success.

I don't really have any negative things to say about G12. It has been a solid tool and was a no-brainer choice.

The phones we have from G12 have lots of features, and customer service is great when I've needed help.

G12 has been awesome to work with, from the initial sales call, implementing the new system and after support.

Costumization of the chat box but also messages and other cool features that would make it so helpful.

It's awesome as I can serve my customers from anywhere. Another fantastic feature that I love is the flawless integration into the website.

I really love how I can integrate KnowledgeBase and Shopify. It's really easy to share products and articles with our customers right in the chat.

Sometimes I need an answer at the moment and can't wait. This is super convenient and brilliant software.

We're pretty much communicating directly with clients in a super fast, easy manner. It frees up everyone's time and definitely helps us to leave a good impression and make a few extra bucks.

Not only do I love the convenience of chat over phone calls, I also really appreciate the ability to save the conversation for future reference.

Great experience using LiveChat and our customers love booking appointments with it.

The internet is a risky place, and people tend to always be worried about their information being shared.

Livechat is simple and fun. Contains a fair share of customization, it's incredibly professional and I believe it's the base in starting out,especially as a small business.

It is very simple and straightforward with a very clean UI. The chats are easy to follow and all of it is aesthetically pleasing.

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.

I Have Used This Less Than 6 Months And Their Features Are Really Good But Not Perfect. If They Can Reduce Their Price Range Maybe The Product Will Worth For Their Benefits.

If you are looking for a reliable intuitive customer support tool that helps you communicate with your clients, Livechat is just that solution.

I have been using this software ever since a  friend recommended it to me and I have been so grateful ever since super easy to use.

We were finally able to find software that integrated with our own. Super stable and easy to integrate.

Live chat is nice because it allows you have have immediate access to customer support and helps resolve issues in a timely manner when you are at work.

Gives you capability to chat with a clients a lot quicker. Keep your clients happy and keep your money happy.

You can also select your own theme to match with the them of your website. Customization support is amazing.

It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time.

So far it's been great for our rapidly growing company.

There can sometimes be a time lag which may sometimes frustrate customers and decrease employee efficiency.

Perfectly, it made things so easy even though my issue took a while to resolve. They did everything perfectly on their part and were able to due to the ease of use of live chat.

I use this software to help with my typing skills by practicing my speed and accuracy. I use this software daily because it is fun to use and I get better the more I practice.

No sharing of documents is allowed. Sometimes customers get confused or discouraged when we cannot convey the exact details.

Overall, I am quite pleased with LiveChat and believe it is a great solution.

It is great for us to use to communicate effectively. Saves call times and also allows customer service to speak to more than one person at once.

Livechat is a great software for online customer service. It itself has a great customer service.

US Dollar

Communication is the catalyst of innovation in virtually every industry, whether it’s building a cohesive workplace culture, providing the platforms to connect, or establishing long-term business relationships.

Embracing the modern, digital workplace requires access to the right communications technology, services, and expertise.

That’s why G12 is committed to helping its partners achieve digital success by providing them with the infrastructure, services and support they need to connect, collaborate, and create.

We help companies accelerate their Path to Teams through our Connect to Teams suite, Operator Connect, and other customized solutions. 


LongDescription

Online Voice Transmission

Call Conferencing

Call Transfer

SMS Messaging

Voice Mail

Call Recording

Call Routing

Contact Management

Mobile Access

Call Reporting

Multi-Channel Communication

Unified Communications

Caller ID

Call Screening

Fax Management

Conferencing

Contact Database

Video Conferencing

Call Monitoring

Live Chat

SIP Trunking

Customizable Reports

Automatic Call Distribution

Auto-Dialer

Communication Management

Call Logging

Collaboration Tools

Call Center Management

Call Disposition

Call List Management

Call Center Integration

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Chat/Messaging

Call Tracking

Callback Scheduling

Automated Attendant

Real-Time Analytics

Meeting Management

IVR/Voice Recognition

On-Demand Recording

File Transfer

Ring Groups

Queue Management

Role-Based Permissions

Group Messaging

File Sharing

Reporting & Statistics

Multi-User Collaboration

Interaction Tracking

Virtual Voicemail

For Cloud Phone Systems

Two-Way Audio & Video

Access Controls/Permissions

Employee Directory

Real-Time Monitoring

Project Management

Calendar Management

Call Queues

VoIP Connection

Screen Sharing

Real-Time Data

Electronic Faxes

Voicemail Transcription

Virtual Call Center

Real-Time Notifications

Real-Time Updates

Real-Time Reporting

Video Call Recording

Monitoring

Customer History

Multiple User Accounts

Virtual Backgrounds

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

G12 Communications

Live Online

Webinars

Documentation

Videos

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 37,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” 

With LiveChat, you can expect the following: 
- Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise less experienced agents to solve a case by sending them suggestions right in chat. 

- More leads thanks to interacting with potential buyers. LiveChat sends automated invitations to chat and can adjust communication based on the data they share. 

- Boosted sales thanks to Product Cards. They allow you to present your products in an appealing way inside the chat. Agents can also browse the store in the LiveChat App and send customers complimentary products based on what’s in their cart. 

- Smooth experience thanks to over 200 integrations. CRM services allow you to keep all the communication inside LiveChat and personalize the communication based on customer info. Ecommerce services like Shopify and BigCommerce, along with payment services such as PayPal or Stripe, allow customers to make orders directly from the chat and make it easy for you to manage the sales process afterward. 

- Greater customer base thanks to being available on customers’ preferred channels. Messaging apps, like WhatsApp and Facebook, allow customers to reach out to you via these channels while you manage all the communication inside LiveChat. It’s much quicker and all the info is in one place.

-  Saved time thanks to automation, including chatbots that handle repetitive questions 24/7. Agents can easily create engaging, conversational experiences using rich, interactive messages.

- Better results thanks to comprehensive reports in LiveChat. With the goals and a sales tracker, you won’t leave your sales and quality of customer service up to chance. You keep track of your team’s performance and spot room for improvement. 

LiveChat is used worldwide by over 36,000 companies from every industry. Companies of all sizes, startups, small and medium businesses, and enterprises recommend it. LiveChat adjusted its features to the needs and capabilities of companies based on many years of experience in the ecommerce and communication field.

File Management

Support Ticket Management

Cataloging/Categorization

Customer Surveys

Surveys & Feedback

Transfers/Routing

IT Asset Management

Customer Service Analytics

Single Sign On

Knowledge Management

Customer Database

Offline Form

Automated Routing

Customer Support

Email Templates

Self Service Portal

Help Desk Management

Proactive Chat

Sales Reports

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Routing

Support Ticket Tracking

Request Escalation

Social Media Integration

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Customizable Templates

Real-time Consumer-facing Chat

Macros/Templated Responses

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Email Response Control

Search/Filter

Customer Segmentation

Drag & Drop



LiveChat is available in 4 plans:
Starter - from $20 per seat/month billed annually, or $24 month-to-month
Team - from $41 per seat/month billed annually, or $49 month-to-month
Business - from $59 per seat/month billed annually, or $69 month-to-month
Enterprise - Custom, contact us for pricing details

G12 Communications vs LiveChat

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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