It is an excellent option for organisations who want to rapidly and simply establish a chat service because it is simple to use and navigate.

Although certain restrictions may be associated with your specific plan, there is generally nothing to complain about. Something that used to bother me no longer occurs.

Chat has greatly improved our customer service and sales operations, leading to higher customer satisfaction and more conversions, thanks to its user-friendly UI and robust functionality.

Overall, Get.chat is a comprehensive customer service solution that provides businesses with the tools they need to interact with customers and provide a better customer experience.

Collaboration and texting through this product is effective and all the projects files and workflow management this platform offers the best and productive capabilities.

Chat is that it doesn't offer as many features as some of its competitors. The chat history is limited, and there aren't many customization options.

Overall, get.chat is an amazing live chat platform that I highly recommend.

Overall it has a good User-friendly interface, Get.chat is a great live chat platform.

I've had a pretty good overall experience with get.chat. I discovered it to be a very user-friendly, dependable, feature-rich platform at a very reasonable cost.

Get.chat is an incredibly user-friendly platform that provides excellent customer support. Setting up a conversation is easy, and the intuitive interface makes it easy to find the features you need.

Get.chat is a fantastic application that makes it simple to integrate Whatsapp Business with other products in order to guarantee effective and trustworthy customer care delivery.

It has a nice API which integrates with WhatsApp and allows instant messaging.

Most I like its easy to use and easy to communicate with each other and the best part is all data will be completely safe.

Chat are its most notable features. Customers can easily start discussions and enquiries because the programme smoothly connects with our website.

Overall experience is very good with get.chat application. It has a very good customer support.

It has been a wonderful experience for me and has lived up to every anticipation I had when I started using it.

Have enough customization and flexibility thats fit all needs required. Nice integration with other apps is available eg gmail,slack ,hubspot etc.

Fantastic tool for Whatsapp Business integrations.

Instant messaging feature , high user friendly in nature and cheaper cost compared to current market standards.

Get.chat is an outstanding tool that allows easy integration of Whatsapp Business with other products to ensure efficiency and reliable delivery of customer services.

It only has a monthly purchase package plan. The plan is quite expensive especially to the low level businesses and the upcoming organizations.

A great chatbot that has a great customer service and perfect interface.

Get.chat is the best chat platform I have ever used,I will start with the user interface it is very simple,friendly and fast.

I think Get.chat's connection features are among of its best features. Prominent CRM and support helpdesk solutions like Zapier, Salesforce, and Zendesk are simple to integrate with the programme.

This can be particularly helpful for businesses that need to provide quick and responsive customer support.

It's was an great experience which iam sharing with you.I gonna suggest to all my friends and famy member.

The software is very easy to use and collaborate and it very well connects with JIRA, Google Drive.

It has given me an excellent experience and has been able to meet all the expectations i had when i was implementing.

Easy to use and helps in solving issue in real time.

Another great feature I love is its flexible pricing model.

Using get.chat its simple to chat across different Engineering project employees and the customer support functionality and the Mobile accessibility is more impressive.

The system interface is intuitive and user-friendly and the dashboard is well organized making it an easy to use product for anyone without necessarily having any technical skills.

Chat is an excellent live chat platform for customer engagement. It’s easy to use and offers powerful features that make it ideal for help desks and customer service teams.

The customer service is top-notch, and I love that I can access it from any device. The help desk needs some improvements, but it's still a great tool I use regularly.

I most like about this software is using the account in different devices which help provide the faster response to client queries as there are more users to respond.

The customer service team is also very helpful, responding quickly to my questions and providing great support.

Yes, it is very easy to use. Even a novice can use it.

Getchat is user friendly tool which comes with an intuitive interface for both administrator and end-user making it easy to set up and navigate.

Creating a join link is quick and instant and on the side of participant is just clicking the shared link. Has an ability of using the meeting recording features as well as screensharing.

My get.chat experience has been by far been wonderful.

In the beginning we had problems with frequent disconnection of the number, being necessary to do countless procedures to get it working again. This problem was later resolved.

Restricted integrations: Get. Chat does integrate with a few well-known programmes and platforms, but there aren't many others.

Due to limited user seats, we cannot respond to a large number of queries at once.

It is a powerful chatbot that can be used to automate customer support, answer questions, allow user to chat in Realtime with file sharing also.

The ready-made solutions were fantastic. We have been able to provide timely and accurate responses to the questions of our audience members.

Too sluggish, the platform may become unresponsive if more than 200+ customers are waiting in line. Otherwise, it will be fine.

It also allow integration of Whatsapp Business account with Google Drive and thus it is easy to share files stored in the Drive directly through WhatsApp Business.

The first impressions of the software are of excellent support, interesting and well-presented content, and a consistently professional manner.

There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

It's easy to install, and the support team is helping. The user interface is nice.

Good solid connections with customers. Feel comfortable to know they have received some information.

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

I can't think of anything that I dislike at this time.

It's been a really good experience so far, so we're excited to continue.

Sometimes it fails to notify on my phone that a user texted.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

From my experience with HelpCrunch I can say that it has been great. It has all the features we've been looking for and most importantly the support team is GREAT.

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I honestly stayed because of the awesome customer service that I received before I was a customer, and after.

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Simple to use & integrate, makes customers happy.

HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime.

I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function.

Ease of use and the ability to support our product and be able to market it using the same platform.

Its simplicity, the way it allows your customers to reach you for help.

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to  customize.

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

The price is great considering the features that it have. The support team is amazing.

It is a shame that you guys just stopped offering the free plan.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Excellent platform and customer service. The platform is very robust and complete.

Zapier workflow integrations missing, but the team is working on it now.

The Chatbot runs in a few minutes at a awesome price performance.

Euro

get.chat is a messaging solution that enables multiple users to access the same WhatsApp number and it can be integrated with CRM solutions or sales platforms such as HubSpot, Salesforce, Pipedrive, and more…

get.chat’s Team Inbox is ideal for businesses that communicate with their clients through WhatsApp and receive a high volume of messages daily or monthly. The solution makes it easy for businesses to give multiple agents access to the WhatsApp inbox, automate workflows, and sync contacts between WhatsApp and any other CRM or sales platforms that they’re using. 

Benefits:
- A user-friendly messaging interface for WhatsApp Business API.
- A shared team inbox that gives multiple agents and multiple devices access to the same WhatsApp number.
- Easy integration with HubSpot and google contacts
- Ability to integrate WhatsApp with any connection that is available on Zapier such as: Pipedrive, Salesforce, google sheets, Gmail, Slack, Jira, Microsoft Excel, HubSpot, Intercom etc..)
- WhatsApp Business API from 360dialog (Official WhatsApp Business Solutions Provider)
- GDPR compliant

Requirements:

In order to be able to use the get.chat’s WhatsApp shared inbox, a WhatsApp business API key is needed. This is usually provided with the bundle or the price plans. However, there are a few requirements to acquire the API and these are set by Meta (Formerly known as Facebook):

- A phone number that is not linked to any other WhatsApp account ( WhatsApp Business App or the WhatsApp application. Please note that the account needs to be deleted and not the application.
- A Facebook page and a Facebook Business account 
- Admin access to the Facebook Business account
- A website that displays the company’s business model or the products and services it sells.  
- The business and its website mentioned in point number 4 should be compliant with WhatsApp commerce’s policy in order to pass the Facebook business verification process. 





LongDescription

Collaboration Tools

File Sharing

Real-Time Chat

Real-time Consumer-facing Chat

Support Ticket Management

File Transfer

Contact Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Real-Time Notifications

Workflow Management

Chat/Messaging

Customizable Branding

Auto-Responders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Document Storage

Email Management

Website Visitor Tracking

Reporting/Analytics

Customer History

@mentions

Search/Filter

€49 Plan:
- Shared web Inbox (Can be accessed by 5 parallel agents) 
- WhatsApp Business API Account (by 360dialog)
- HubSpot Integration
- Zapier Integration 
- 1,5 Million message storage + 5 GB.

€99 Professional plan :
- Shared web Inbox (Can be accessed by 20 parallel agents)
- Professional WhatsApp Business API Account (by 360dialog)
- HubSpot Integration 
- Zapier Integration
- 1,5 Million message storage + 5 GB. 

Free/€0 for 360dialog subscribers :
- Shared web Inbox (Can be accessed by 20 parallel agents)
- Professional WhatsApp Business API Account (by 360dialog)
- HubSpot Integration 
- Zapier Integration
- 1,5 Million message storage + 5 GB.






Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

get.chat

Documentation

Videos

US Dollar

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.


Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.


Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.


The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.


Pricing is tiered, based on the number of agents and emails.

Cataloging/Categorization

Surveys & Feedback

Email Alerts

Access Controls/Permissions

Transfers/Routing

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Knowledge Management

Communication Management

Customer Database

Offline Form

Customizable Fields

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

Email Templates

Self Service Portal

Help Desk Management

Content Management

Performance Metrics

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Ticket Management

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Decision Support

Geotargeting

Service Level Agreement (SLA) Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Customizable Forms

Appointment Management

Virtual Assistant

Lead Management

Chatbot

For Startups

Web browser (OS agnostic)

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

get.chat vs HelpCrunch

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons