The upcoming integration with bots along with rich messaging capabilities provide for a rick communication experience which our customers love.

If you care about customer service, Live Engage is for you. Utilizing your staff, Live Engage makes it easy to track responses and give great feedback to your guests.

LiveEngage probably the best app for web chatting.

Just see if it is intuitive enough to do without tutorial (normally I am savvy enough to do this) but no.

Integrates and plays well. Easy for operators to use.

It is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.

Overall, the return on investment here is HUGE.

Overall I am satisfied with it,  It is easy to use and access and has not glitched on me not even once.

Liveperson have been incredible in the webchat engineering industry. I am very happy with everythibg they have come out with.

For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in  a way that it can label the chat with it.

It is a great way to enable communication between customers and remote assistance. Available to be used in multiple platforms.

Easy, straightforward chat interface. New updates are AWESOME and give a much more modern and current feel - definitely more user friendly aesthetic now.

LiveEngage is very user friendly and this is the first quality I look out for in any software solution.

Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience.

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments.

The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.

Great tool for our reps who live chat to our customers.

The software itself works well, but there are other more cost effective options out there.

Terrible customer support, a real pain to cancel the service...they continued to charge us even after the 90 day period from cancellation.

Trying to figure out myself how to. Find an up to date tutorial (practically an impossible mission through the maze of unclear web pages and unsuccessful searches).

One thing I love the most about this software is the speed, the way it loads rapidly and ability to communicate with customers instantly is what makes me love the app.

WhatsApp is the best messaging app on the market, and what I like best about it is the WhatsApp Web, where I can exchange information from my computer to my phone much more quickly.

It was an awesome experience. Thanks to whole whatsapp community for bringing it up.

This is a good (zero cost) solution to an alternative way of text messaging or calling. User friendly and good quality.

I really like this app for communicating with friends and loved ones when traveling. It is a great resource that doesn't require extra payments.

A great method for communication with the greater international community. Often prefer to use this.

I do like how easy it is to use and the Gif selection is awesome compared to other message services I have used in the past.

Video chats were also free before it became widely popular on other forms of social media. It's a fantastic free tool for maintaining relationships.

It had a good interface and easily to connect with old friends camera screen was good and status was interesting.

I always use this to call my family since I'am in abroad it so good and consume only low data for internet so very low cost and good for savings. Also clear and video quality is good enough.

Very easy to communicate and utilize the features of the software. Good customer support, and easy to access.

Lost my old contact no so lost all old contacts, so many irrelevant addition to promotional group once I shared contact with someone.

Awesome tool for messaging, video calls, and sharing files. Easy to use and very accessible even if you're not super tech-savvy.

I have been using WhatsApp for over 2 years by now and it has been a nice experience. Nice user interface, a good set of features.

I think that you can integrate the Mobile App and the Desktop App together. I also like that the quality of call esp for 1-1 are superb.

It makes communication between people and between companies and customers too easy. Very easy to use and with a great cost benefit.

When I am talking with my friend through vdieo call what's app still work perfectly on poor internet connection and when I share some pictures its download automatically with good quality.

I also especially love the seamless integration with its web version, which can be a lifesaver if you are working on your computer on a busy day, unable to check your phone.

What I like most is the ability to communicate with friends and family all over the world. I also love how I am able to make phone calls.

It's really user-friendly and easy to use and as long as the internet connection is good the rest will be just perfect.

It now has the feature of swapping calls which is amazing. Choosing what I like the most is difficult because I like everything about the app.

What bothers me is that it can be used for illegal activity because of the design of the app.

This is an amazing messaging app. I love being able to make international calls with ease.

No Whatsapp App for PC alone without your phone being around you. Poor Security Responses When Grouped are Hacked and Admins are changed by the Hacker.

Lastly, i love how i have access to a lot more gifs on this software, makes the chats so much more fun. Great for messaging with people across the world too.

My overall experience with this app has been amazing this is one of my top favorites apps I use on a daily basis.

It helps us to connect with customer using WhatsApp Business. The best thing about this mode of communication is that it is customer friendly.

US Dollar

LivePerson's Conversational Cloud offers live chat and messaging on a variety of digital channels including messaging directly on your business’s website or mobile app, SMS, Email, WhatsApp, Facebook Messenger, Apple Business Chat, Line, WeChat and Google RCS. LivePerson’s Conversational Cloud platform makes it easy for agents to respond to incoming chats and messages from a single place and for AI-powered chatbots to simultaneously run on all messaging channels.


The Conversational Cloud platform handles hosting, monitoring, routing, and management processes to deploy and optimize chatbots. Conversation Builder, the company's self-service chatbot building platform, makes it easy to build automated conversations using a point-and-click interface. Maven, the company’s AI-engine, works behind-the-scenes using advanced natural language understanding to detect intents and route conversations to the appropriate bots or human agents that are best equipped to handle the conversation.


Conversational Cloud has robust reporting capabilities that enable businesses to optimize performance and gauge return on investment in real-time. Every aspect of each conversation is tracked within the platform, including the duration, sentiment and CSAT, consumer intents, and even customizable outcomes such as conversions. The platform offers robust out-of-the-box analytics along with the ability to build custom reports that align to specific KPIs. Conversational Cloud’s reporting capabilities also help optimize agent and bot performance over time while providing invaluable business insights pertaining to customer trends, brand perception, product use cases and more.



LongDescription

Support Ticket Management

Real Time Analytics

Surveys & Feedback

Text Analysis

Customizable Reports

Code-free Development

For Developers

Transfers/Routing

Customer Segmentation

Real-Time Monitoring

Sentiment Analysis

Knowledge Management

Communication Management

Offline Form

Collaboration Tools

Natural Language Processing

Churn Management

File Transfer

Self Service Portal

Customer Experience Management

Screen Sharing

Mobile Access

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Email Management

Video Support

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Automated Scheduling

Community Management

Chat/Messaging

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Feedback Management

Pre-Configured Bot

Negative Feedback Management

Auto-Responders

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Windows 7

Windows Vista

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

To determine pricing, LivePerson will work with you to identify what interactions are best suited for automation and which messaging channels should be enabled. Start by scheduling a meeting with an AI expert using their bot on www.liveperson.com.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Conversational Cloud

Live Online

Webinars

Documentation

Videos

WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. 

WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. 

WhatsApp is available as a free solution. Support is provided via an online help center. 


Conversational Cloud vs WhatsApp

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