Very easy to install and set-up. An unlimited, stand-alone version can be downloaded and installed for free.

Application updates sometimes have problems after deploymentThere is a problem with the limitation for offlining the database, since it runs locally on the SQL Express server (local db).

I really like the solution which perfectly fits my needs.

The bottom line is that my investment in eWay's CRM has simplified my daily organizational activity and help me enhance my marketing efforts and grow TRI-WEH Restoration's business.

Ease of use and customization. GDPR features are amazing.

Great contant and task management, great e-mail tracking - it simply does what I expect.

Practical tool, help definitely in the all sales steps / process especially good guide to the closing sales.

The integration is superb and everything is working well for us.

Occasional application crash, some data fields are different from Outlook.

It has bugs fairly regularly. Not a ton, but enough to be inconvenient at times.

Email integration is amazing. I've been searching for a tool like this for years.

It has never been easier to take a call from a prospect and pull up the inquiry details for discussion and to progress the solution for them.

It’s easy, adoptable and fits all users. For us as a small company it’s in the right pricerange and has all the features we need.

The one thing which bothered me more than everything else would be the functionalities. It's too restricting, is what I believe.

The lack of ability to provide its models and menus with alternative display names/headings is disappointing.

An excellent programme for business corporations to exchange and share and save information in teams in small or big companies.

Synchronization process is sometimes slow, produce many warnings and the informative mini window at the center of monitor is annoying when you are reading something.

Had a bad experience when I merged new accounts  into the CRM. An error occurred that merged the new accounts into existing accounts.

The ease of tracking emails on contacts and deals has been great. The tasks manager is simple to use and effective.

I still miss the bulk change feature in lists without having to open each individual item.

This software i very easy pro use. I have overview about my costumers everytime.

They provided a free trial, reached out to us for support on multiple occasions. They really do want to make sure that this is the best tool for you.

As much as i used it i find it quite easy to use and we can easily managed the invoice and  track the activites and we can do time management and i personally love the UI and its recent update is wow.

We love the automated tasks and emails that come with the advanced projects. It is super easy to use.

The system is very clear and easy to use. We have saved the history of the relationship with all the clients and employees.

I am still very new in using Eway, but so far, my experience has beeen more than great. The team are amazing and very helpful, and most importantly easy to reach.

Good product in good price, czech language, good support, easy work on this software, easy orientation during work.

Easy to implement, easy to use, great integration with MS Office - you work in a well known interface of MS Outlook.

Customer support is also the best I've seen from any company in any industry.

Easy to use, highly intuitive, outlook based - amazing crm, integral to our business. The continued ongoing support and customer service is top shelf.

This has been a wonderful tool for a individual as free option.

The integration with Outlook is seemless and the interaction between projects, tasks, journals, contacts and companies is amazing.

My current struggle with the software is something I know the First Resonance team is working on already - the import parts feature.

I was extremely disappointed in the customer service from the team. After receiving our trial, we tried to create new procedures but did not have the proper roles assigned to us to do so.

Great UI, intuitive design, responsive team consistently rolling out new features, first in class integration platform.

Very responsive and amazing customer support. Ion has also helped us create a tool that can aid in data capture far better then we were doing before.

This product is very easy to use. I believe when we roll this out to more of our team, it will be straightforward.

Extremely intuitive software that's helps our company keep track and manage workflows.

Clean, intuitive, feature rich, and constantly improving.

The team is very supportive, blazing fast response time, and it has greatly improved our shop floor activity tracking.

I also appreciate the how receptive to feedback the team is and how quickly they implement changes to make the software better.

The support team is knowledgeable, helpful, and easy to work with. While working with the team, it feels like they're part of your internal team when finding solutions within Ion.

Very responsive customer service. Intuitive software, and easy to implement into our workflow.

ION has brought great value to our company. It's very easy to use and set up.

This is my fist time working with work-instructions software and I found it very easy to learn and to integrate with our developing manufacturing processes.

I love that First Resonance is highly responsive to user requests and help, and has the vision to help companies just like ours make manufacturing process control easy.

Making tables and formatting is pain staking, image editing is lacking, weird bugs.

It is good now with the potential to be great. I have had a very good experience with the First Resonance team and believe they are an excellent team to work with.

I also think the nested step functionality is great and helps organize the work instruction a lot better in addition to the dependencies functionality.

The options for QA checks are very feature rich and very useful.

Using Ion to dictate certification workflow is proving to work very well with our accelerated timeline. We have faith that the integration continues to flow as easily as it has been so far.

The clean interface, seamless procedure integration, and run/issue capabilities are only a few if the features that make my team work fast and efficiently.

Ion fills gaps that I have been struggling with my whole career.

The FR team is amazing and truly helpful. Highly responsive and very intimate with the software.

I love that First Resonance takes our feedback and continuously updates their software to match our needs. It is also intuitive for the most part which is a bonus.

I liked the overall layout of the interface and thought the part tracking feature would be very helpful for our organization.

US Dollar

CRM tools within e-Way CRM are integrated with Outlook, allowing for further use and expansion of the system. With this software, marketing is done easily and efficiently because it can assist in creating strategic plans, sending bulk emails, generating leads and evaluation. It also has tools to have successful sales.


The CRM, together with Outlook, stores data about the customers and allows users to access them. The software also offers a project management module that allows automation of the workflow. Additionally, assessment of the business performance is possible with the analytics tool available in this software. Professionals can also use it as a web application or via mobile devices. It works offline so employees can track business opportunities and engage with customers, even from remote locations.


LongDescription

File Management

Commenting/Notes

Real-Time Analytics

Engagement Tracking

Deadline Management

Milestone Tracking

Document Templates

Project Workflow

Customer Surveys

Case Management

Forecasting

Multi-Channel Marketing

Status Tracking

Meeting Management

Billable Items Tracking

Internal Chat Integration

Committee Management

Subcontractor Management

Due Date Tracking

Time Tracking

Project Templates

Trust Accounting

Lead Capture

Performance Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Timer

Subscription Management

Charting

Progress Tracking

Drip Campaigns

Job Costing

Sales Pipeline Management

Referral Tracking

Contract/License Management

Task Scheduling

Ad hoc Reporting

Financial Management

SSL Security

Calendar/Reminder System

Relationship Tracking

Time Clock

Invoice Management

Portfolio Management

Project Planning/Scheduling

Project Management

Task Planning

Auto-Dialer

Lead Distribution

Projections

Multi-Campaign

Pipeline Management

Communication Management

Customer Database

Call Recording

Registration Management

Team Assignments

Resource Management

Customer Advocacy

Calendar Management

Customizable Fields

Collaboration Tools

Activity Management

Assignment Management

Sales Trend Analysis

Conflict Management

Client Tracking

Template Management

Scheduling

Data Import/Export

Campaign Segmentation

Email Tracking

Email Campaign Management

Call List Management

Campaign Planning

Accounting

Multiple Projects

Buyer Management

Email Templates

Subscriber Management

Email Distribution

Contact Management

Sales Approval

Opportunity Management

Project Time Tracking

Lead Management

Email Marketing

Cost-to-Completion Tracking

Mobile Access

Planning Tools

List Management

Sales Reports

Grant Management

Premium monthly: $24 per user, per month.
Premium lifetime: $369 per user + 15% annual support fee.

A free plan is also available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

eWay-CRM

In Person

Live Online

Documentation

Videos

ION by First Resonance accelerates manufacturing for companies building mission-critical applications in hardware. ION reliably move parts, workflows, and data through manufacturing while ensuring accurate data capture at each juncture. ion's unique aBOM (as-built bill of materials) data structure captures both part and process traceability required for fast-moving companies.



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