Extremely difficult to use; insufficient integrations; many customer service reps had poor English language skills.

When linkedin changed their url format I was stuck with over 3000 records with bad url's.

It is somewhat customizable. We like the reporting features, and the ability to incorporate other tools like Zapier to work with InfusionSoft.

Some functionality has been lost in transitioning to keap ownership.

Sick and tired of paying money for something no one can make function and do what I need.

We found this one of the best CRMs in market and application built quality is great.

The fact that we can design the whole campaign on a drawing board like the platform is something that I think everyone should do. It just gives you a good overall view of how we are running things.

The only bad thing is that it has no documentation in Spanish and that it is a bit expensive.

I started with Infusionsoft before it was Keap. Customer service was way better before the were bought out.

Landing pages rarely work and I have had multiple events and lost hundreds of leads during the KEAP take over of Infusionsoft. Now I have too much money invested to make a switch.

My overall experience is fantastic. Infusionsoft is advanced and I applaud the creators for their brilliant and creative minds.

I requested a cancellation of our acccount which, to this day, has not been actioned. I have had to go to my bank to block further charges of my account.

No meaningful R&D, poor support, and no email integration.

Keap has really been awesome so far and I will keep using it.

But it's just things like that that make the platform feel so outdated. For the first couple of years, we felt like the customer support was fantastic.

I don't know much about the pricing, but I have heard that it's a great value comparatively.

It  gives us the ability to help the customer feel secure in their purchase also helps to cover our end if one tries to lie and say they didnt recieve it.

We love Infusionsoft because it is user friendly, intuitive and we have been able to combine our marketing campaigns into the software.

There is a learning curve to understanding how to set up and send emails. It's also hard to manage email contacts.

I am happy with their level of support as well. I would recommend it to someone that is serious about building an online business.

Positive experience and great customer support.

The development of the cloud service is so fast that it is sometimes hard to keep up.

My analyst half probably like's the most that Leadoo provides very good analytics information not only for developing marketing  but also for website conversion optimization.

It is easy to use and guidelines customer to give us that information which we need.

Customer service really stands out - we have monthly check-ins doing which our CSM proactively suggests improvements and opportunities.

As the software is still quite new there are some flaws - we have an outsourced customer service unit, that has some trouble with reporting the time spent online.

The software is very versatile. You can create bots for helping navigation or creating leads.

It's super easy to implement and easy to use. It serves for many purposes e.g. like customer service and for lead generation.

It´s super easy to use and it really increases our leads from websites and makes our marketing money work better. I also like that with Leadoo you can make your banners interactive too.

I am not professional marketing person in social media, so it is good to have professional partner.

In my case the most annoying thing is shuttling back and forward between two different versions of this software. I use several accounts at the moment).

I've used Leadoo with couple of my customers for lead generation and recruiting, and people have been very happy with the results. Works very well for lead validation and customer service, also.

This eventually means more sales. In addition, their customer service is caring and professional.

The attention to detail and grasp of the requirements were excellent.

I'm impressed with the capabilities and the service, much better than standard/free live chat programs that I've used previously.

I really like how active Leadoo is in helping us and developing new features based also on our needs. Leadoo is a great tool for us providing leads and help us serve our customers online 24/7.

It's easy to use and creating conversations is effortless. We could use better, more proactive support in finding out how to get the tool work even better in our domain and industry.

Leadoo supports really well our Customer Support.

I wish we had it sooner. It has been such a successful tool in my business in capturing and converting traffic coming through the website.

The people at Leadoo are always very nice and helpful, and offer their expertise when we are creating new bots or campaigns.

All in all I would say that I like the most about this software is that the UI/UX is really great, it shows that everything you need to know and that it WORKS.

The main area I struggle with is the back end, editing some of the bots and making chnages.

I think Leadoo have made excellent job in creating simple, easy to use but still efficient software which doesn't cost much.

The new version will also offer some new features that have been missed before.

The customer support is amazing, the software works as promised and I really like using the product and we are getting results from it. What more could you want.

The product itself is really diverse, and we haven't even been able to utilise all parts of it, but it's good to have a lot of new features available.

The bots are pretty easy to build and there are some nice features. From my experience the bots always work and they are easy to implement to a website.

The team are amazing - nothing is too much trouble and such a friendly team.

Amazing customer support helping us setting up and troubleshoot issues. Easy to use interface with very useful features for us to setup the bot as we wanted.

Fantastic onboarding and usage experience, highly recommended.

Good experience, hope some improvements will be delivered on time.

The current browser based doesn't serve well enough when using the manual chat option in addition to the bots.

It is easy to use and supports our Customer Support.

US Dollar

Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management (CRM), marketing automation, and e-commerce functionalities in one suite. Keap helps small businesses across various industries streamline sales and manage customer experiences.


Users can segment contacts, track customer interactions, send emails, as well as run campaigns with personalized communication triggers based on emails opened, clicks, and more. Users can also manage e-commerce, from inventory management to payments and purchase fulfillment, set up online shopping carts, track digital storefront activity, send quotes, invoices, and receipts.


The system’s reporting and analytics tools help users run analyses on parameters such as emails, campaign performance, and ROI data. Users can access Keap remotely on Android and iOS devices. It offers integration with QuickBooks, SalesForce, Outlook, Gmail, plus more. 


Pricing is on a monthly subscription basis and includes support via phone, email, and FAQs. 



LongDescription

A/B Testing

Cataloging/Categorization

Lead Notifications

Customer Surveys

Multi-Channel Marketing

Electronic Payments

Personalization

Social Marketing

Request Assignment

Lead Engagement

Lead Capture

Activity Tracking

SEO Management

Data Synchronization

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Responsive Web Design

Sales Pipeline Management

Referral Tracking

Task Scheduling

Order Management

Calendar/Reminder System

Relationship Tracking

Invoice Management

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Sales Orders

Customer Database

Shopping Cart

Calendar Management

Customizable Fields

Sales Trend Analysis

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Promotions Management

Campaign Planning

Customer Support

Lead Generation

Email Templates

Customer Activity Tracking

Self Service Portal

Subscriber Management

Contact Management

XML/RSS

Pricing and Cost Calculations

Form Builder

Configurable Workflow

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Reports

Sales Activity Management

Real-Time Data

Performance Metrics

Routing

Territory Management

Click Tracking

Shared Contacts

Marketing Automation

Landing Pages/Web Forms

Request Escalation

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

Visual Analytics

Customization

Activity Dashboard

Alerts/Notifications

CAN-SPAM Compliance

Reporting & Statistics

Predictive Analytics

Segmentation

Reminders

Visitor Tracking

Website Visitor Tracking

Sales Automation

Customizable Templates

WYSIWYG Editor

Billing & Invoicing

Image Library

Conversion Tracking

Lead Nurturing

Interaction Tracking

Web Forms

Mac OS

Web browser (OS agnostic)

Keap is available across three pricing plans based on the number of users and contacts.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

Keap

In Person

Live Online

Webinars

Documentation

Videos

Pound Sterling

Leadoo is a marketing software, which helps businesses convert website traffic into online sales and sales leads, and deliver a personalized user-experience to your visitors. The platform enables organizations to store information about visitors’ interests, accessed pages, online interaction, and click history in unique user profiles for future reference.

Leadoo allows businesses to design and deploy a variety of bots such as InpageBot for lead generation, online sales, customer support, job interviews or event registrations, ChatBot for live customer interaction, VisualBot for conducting, polls, surveys, or voting, and CallbackBot to capture customer information. Features include advertising management, custom domains, API access, interactive dashboard, lead nurturing, and more. The solution also includes messaging functionality, which lets marketers engage with prospects via live chat and messaging applications, and handle communications across WhatsApp, Facebook Messenger or websites via a centralized portal.

Leadoo provides insights into visitors' behavior and interests, competitors, and online interactions via graphs and analytics, enabling managers to identify customer needs and optimize conversation flows. It also supports integrations with various third-party applications such as Salesforce, HubSpot, Shopify, Marketo, and Mailchimp.


Real Time Analytics

Engagement Tracking

AB Testing

Website Analytics

Surveys & Feedback

Online Forms

Transfers/Routing

SMS Messaging

Real-Time Monitoring

Human Handover

Data Extraction

Communication Management

Lead Database Integration

Audience Targeting

One-to-One Messaging

Customer Experience Management

Lead Verification/Validation

Real Time Data

Product Recommendations

Multi-Channel Communication

Real-Time Notifications

Forms Management

Customizable CTAs

Chat/Messaging

Real-time Conversations

Real-time Consumer-facing Chat

Dashboard

Multi-Language

Leadoo's paid plans include annual subscriptions, details of which are outlined below:
Essentials - £599 per month, paid annually 
Pro - £899 per month, paid annually 
Custom - Details on request
Additional agents at £20/agent/month
Additional calendars at £10/calendar/month
Full comparison list on the packages can be found on leadoo.com/pricing

Keap vs Leadoo

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