Mailfence vs Lead Gen & CRM (formerly SharpSpring)

RATING:

4.2

(22)

Mailfence has 22 reviews and a rating of 4.23 / 5 stars vs Lead Gen & CRM (formerly SharpSpring) which has 763 reviews and a rating of 4.56 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (22)
4.6 (763)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
November 20, 2023
April 17, 2024
Pros/Cons
  • Pros

  • Very reliable platform, it has a full suite of tools, everything I need daily (as a marketeer). Now I have a peace of mind that important confidential info is not at risk of exposure.
  • Wordpress plugins and also a software that can easily be secured enough to send and receive private emails. Best in class for sending out emailers and having calendars marking stuff.
  • Cons

  • So no pica sizes for fine-tuning your emails. And aligning companion images seems to be problematic unless you know how to use Paint 3D to combine the wanted images.
  • There is a limited design menu, so fancy fonts are out. Font sizes, too, are very basic = Normal through Smallest, Very Small, Small and onto Largest.
Read all user reviews
  • Pros

  • The ease of implementation and onboarding for new users is terrific and the clever way SharpSpring uses visual workflows to automate the system is genius.
  • When I have a question or need advice on the best way to do something, their customer support team is always responsive and helpful.
  • Cons

  • I rate the tool's usability as bad, lots of buttons that do the same thing, and lots of unstructured information on the screen.
  • Calendar Schedule - So you only get one calendar schedule for sales, so for example if you have multiple links for scheduling time on your calendar you cannot customize more than 1. Very frustrating.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos