SharpSpring software


220 reviews(4.5/5)
220 reviews(4.5/5)

SharpSpring is a fully integrated cloud-based marketing tool that offers customer relationship management, marketing automation, mobile and social marketing, sales team automation, customer service and more, all within one solution.

SharpSpring can interface with any CRM on the market, so users are able to keep their existing CRM and the information contained within it. The system’s lead nurturing and scoring tools can track an individual lead’s page visits, demographics, and engagement. SharpSpring’s VisitorID feature helps identify anonymous site visitors by looking up their IP addresses, allowing users to see who is viewing their site, including their name and contact information. Other features include a Landing Page Builder and a Blog Builder. SharpSpring also offers a library of designs and templates for the user to chose from.

SharpSpring can be utilized by both small and large businesses in a variety of industries including advertising, insurance, engineering, telecommunications and more.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

220 Reviews of SharpSpring

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  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    A tool with great potential

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So many functionalities, I mean it's difficult not to see the appeal

    Cons

    It can be ver y ovewhealming and it's important to know how to use it first

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chelsea from Global SOF Foundation

    Specialty: Non-Profit

    Number of employees: 2-10 employees

    September 2018

    New to SharpSpring but loving it so far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Customer Support and Onboarding Help
    - Quick responses from Dev Group when recommending new features
    - Great way to track customers and sales
    - Awesome for marketing automation
    - Gives you control and a lot of insights
    - Helped me get rid of a few different softwares I was paying monthly to do different tasks

    Cons

    - Doesn't have an overarching "Campaign planner" like I really want in one of these softwares, but I couldn't find something like that anywhere
    - They are newer, so are still working on improving some of their features, like their email editor and including Instagram in social posting

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Israel from Ready Artwork - Websites, Design & Marketing

    Number of employees: 11-50 employees

    August 2018

    A little on the complicated side!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    My overall experience has been ok. Ease of use is a HUGE deal for me.

    Pros

    The main pros about this software, is all the features that it offers. I think in a marketing perspective it does offer many extra tools that can be important.

    Cons

    The cons is usability. Honestly guys, this software overall is hard to use. It doesn't offer many features for newsletters and landing pages and it requires knowledge of code to get something to look exactly how you want it to.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rebecca from A-Bullet Advertising & Design

    July 2018

    Designing forms and pages is quite clunky and limited.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I believe the automation works well, and I like the reminders and progress reports. I am just the designer.

    Cons

    Design options are limited and the interface is clunky. No interface to include PayPal or other payment options. Forms interface for Wordpress sites is limited to just one provider.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Richard from SearchUser

    Number of employees: 11-50 employees

    July 2018

    Complete package for a reasonable price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As a marketing agency we work on a daily base with the Sharpspring Automation software and we use it for our own marketing as to drive leads for our clients. What I definitly like is that Sharpspring has a great support team friendly and always willing to help. The learning curve is quite steep in the beginning but when you get the hang of it is easy to use. The company keeps adding new features to the software. They also really listen to their users concerning feature requests and issue's. Overall I'm more than happy with Sharpspring Marketing Automation.

    Cons

    In my opinion the email builder is not what it can be but Sharpspring is still developing this feature and it keeps getting better.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Socrates from Panos Management

    Specialty: Real Estate

    Number of employees: 2-10 employees

    July 2018

    great software but wasn't ideal for our business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Was not for me but I can see where the need is for this type of application.

    Pros

    The pricing structure is ideal. integrates with a lot of major CRM platforms and other business applications so it's easy to get fitted into your work structure. The marketing automation features are gold.

    Cons

    The program will glitch often so if you're doing small tasks like sending external emails, there's a chance it won't go through so it's good to run small tasks like that off the application if the emails are important. Customer service is difficult to get a hold of.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Keith from OnYourMark, LLC

    Number of employees: 11-50 employees

    July 2018

    A wealth of marketing automation at your fingertips

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Powerful, yet affordable marketing automation platform, white-labeled, that helps us market clients and track results, truly feeding client sales machines. All at a very competitive rate, perhaps 20% of the cost of their closest competitor.

    Pros

    Powerful and highly-customizable marketing automation with great tracking mechanisms for positive visitor identification. Tracking visitors is amazing, including correspondence. See the SharpSpring site and request a demo, whether an end-user or digital agency. (We are both.) Not only on par or superior to competitors, SharpSpring is FAR less costly than the other guys.

    Cons

    A steep learning curve that is, perhaps, not quite as intuitive as it could be. Genuinely good people so far, from sales, to onboarding, to support. Good systems for support, though they could be better, especially given the sophistication of the marketing automation software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jordan from Paradise Valley Spas

    Specialty: Retail

    Number of employees: 51-200 employees

    July 2018

    Sharpspring meets all of our needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's incredibly flexible and meets all of our crm and marketing automation needs. Its also the perfect price point for SMB's.

    Cons

    The only area that can be improved has to do with their marketing automation. They have some great email templates but I wish there were a few more.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stephan from www.YouInFocusProducts.com

    Number of employees: 2-10 employees

    June 2018

    no customer sevice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    disappointed! I cannot say any positive things since for me the system does not work, e.g. we cannot add emails.

    Cons

    Very disappointing: I added emails to our newsletter list and always got message "successful added". But checking at the history I learned a year later that there were errors in our CSV so the emails were not added. I checked with customer service and they said our CSV list was ok so the complete system does not work. I am frustrated!

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Meghan from Rivergate Marketing

    June 2018

    Great value for a range of needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The price and value. We are able to use the same software for all of our clients, who have a range of needs and budgets. Pretty much anything we would want to be able to do with a marketing automation platform, we are able to do with SharpSpring. Customer service is always extremely willing to help.

    Cons

    Sometimes the roll out of new features can be a bit glitchy and there is definitely a learning curve.
    It really helps to know HTML. This solution is not the most cutting edge of all its competitors; for example, the personas option came well after competitors had already implemented it. So, that might be a problem for real early adopters, but it has not hindered our work.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Elizabeth from Art Unlimited

    June 2018

    Good software, the support is ok but needs improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software has a lot of options, and is easy to use. We were able to test new features easily.

    Pros

    The software is easy to use and does a good job. The prices are reasonable and they have lots of options included.

    Cons

    Their customer support team is young and doesn't know some of the more technical details. It takes several tries to get a solid answer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stacy from Health and Housing

    Specialty: Healthcare / Medicine

    Number of employees: 51-200 employees

    May 2018

    Fantastic Marketing Automation Tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The real-time sales alerts and sales reporting features are phenomenal and relatively easy to set up and use.

    Cons

    This software is on the pricey end comparatively, but if you compare features head to head, it is a good value.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • John from #LetsGrow!

    May 2018

    My choice for business development

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SharpSpring combines all of the things I want without complicating my processes with the stuff I don’t need. And it connects and complements the right activities together in one platform that seamlessly fits into my business development approach. SharpSpring, like any of the popular systems, isn’t a replacement for smart business development. It’s a tool to make you smarter and more successful. It represents the best of Salesforce, Hubspot, Leadlander, Campaign Monitor, Social platforms, Google analytics, Post-it Notes and everything else, with a simple, easy to use interface that I call marketing magic. For less than a car payment, it has cleaned up my desk, made me better organized and put me in the driver’s seat of new business.

    Cons

    That I didn't discover SharpSpring sooner. What I wouldn't do to get back all the wasted time I spent trying to get the other top name systems to do what I want as easily and intuitively as this product.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Joy from Rule29

    Number of employees: 11-50 employees

    May 2018

    Unrivaled Contact Management System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SharpSpring has revolutionized the way we archive and communicate with our clients. We keep records of each person and their online activity. We deploy emails to promote our business and stay in touch with the needs of our customers. The interface is intuitive, clean, and multifaceted.

    Cons

    The email building tool can be a challenge to figure out at first, but easily used when you understand the basics.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Abigail from Marketing and Advertising

    May 2018

    I use sharp spring for socal scheduling, great experience over all,

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The easy to use navigation and schedule features are great, I love the ability to post to fb and Twitter at the same time,.

    Cons

    So far I haven't found anything that I don't like on sharp spring, I am a new user so I will be looking it different features soon.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Donald from Rialto

    Specialty: Retail

    Number of employees: 11-50 employees

    May 2018

    SharpSpring was great for a while.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    SharpSpring is worth using in general for smaller companies.

    Pros

    Early on, SharpSpring was great. It was efficient and fast, and the price was very fair//competitive.

    Cons

    Unfortunately, being publicly traded leaves the shareholders in charge of the company. This can lead to quick price changes and odd business strategies.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    I use daily to create, edit and send emails to distribution lists, and then post to social media.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is incredibly simple and intuitive to edit a current template, copy to another version and modify, or even to create a template; adding distribution lists is fast and easy, sending is easy, and integration with SalesForce is great.

    Cons

    The templates provided for quick, custom emails are nice, but it is hard to customize them - there are limited options as to how to add text, edit a box to add an image/copy, etc. - it would be better if these were more modifiable and much easier than starting new template designs from scratch with code for users not fluent in html.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    May 2018

    Useless and will take you if you want to cancel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was an average product. Very difficult to integrate with anything else. They really need to work on integration with other platforms. This was a huge problem.

    Cons

    BILLING COMPLETELY DECEPTIVE. THEY WONT LET YOU OFF THE HOOK IF THE PRODUCT DOES NOT WORK FOR YOU. WHO DOES THAT? THIS IS A SOFTWARE - ANY OTHER COMPANY WILL LET YOU CANCEL. NOT SHARPSPRING! THEY WANT TO CHARGE FOR AN ADDITIONAL 60 DAYS!!!!
    RIDICULOUS - DO NOT PURCHASE!

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Great cheaper portal

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great option for customers who have a smaller budget, but want a portal. It is also easy to use so you don't have to be a web designer to make changes and create different things.

    Cons

    The blog features are really lacking. They don't look super clean and I usually try to find something else to use

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Excellent value for the investment - great starter platform.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of entry for a new company or client is key. The platform stands up quickly and provides the fundamental requirements a smaller company needs. It's an excellent precursor to Hubspot.

    Cons

    It won't be a great fit for larger enterprises, but it really isn't meant to be. It doesn't do everything, but it does more than most small companies are currently doing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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