SharpSpring is a fully integrated cloud-based marketing tool that offers customer relationship management, marketing automation, mobile and social marketing, sales team automation, customer service and more, all within one solution.

SharpSpring can interface with any CRM on the market, so users are able to keep their existing CRM and the information contained within it. The system’s lead nurturing and scoring tools can track an individual lead’s page visits, demographics, and engagement. SharpSpring’s VisitorID feature helps identify anonymous site visitors by looking up their IP addresses, allowing users to see who is viewing their site, including their name and contact information. Other features include a Landing Page Builder and a Blog Builder. SharpSpring also offers a library of designs and templates for the user to chose from.

SharpSpring can be utilized by both small and large businesses in a variety of industries including advertising, insurance, engineering, telecommunications and more.

Customizable Campaign Reporting Dashboard
Customizable Campaign Reporting Dashboard

Customizable Campaign Reporting Dashboard

Drag and Drop Email Editor

Drag and Drop Email Editor

Example Contact in Contact Manager

Example Contact in Contact Manager

Life of a Lead

Life of a Lead

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



230 Reviews of SharpSpring

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Leads! Leads!

Pros

Excellent lead generation through email marketing. It combines several CRM platforms into one, definitely would recommend.

Cons

My office did not find it as user friendly at first.

Review Source: Capterra

Madhu from RoyalCyber

Industry:  Software / IT

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Waste product with no good features i would say

There are many as above ....that we found out when we started to use it........i think we don't go much long with this tool. I would suggest go for some established products eventhough they are costly

Pros

Lists are built dynamically, content calendar is handy, support is good but not on all issues, that's all i can see

Cons

Lets go one by one:
Sales or crm:Cannot create Different sales teams, hierarchy or based on country: we are across the globe, as there is no such feature to create different team and hierarchy its really embarrassing and our sales managers are saying we don't use this tool, they might have given team creation and privacy of the teams leads
Accounts: this is really funny, every one can access all the accounts and even they can go and edit contacts of those accounts
Email sync: this is so funny, some emails gets synced and some don't.......you need to go to support team always and circle back every time
Visitor ID: This really sucks, they cant ban ISP's from their side, no country wise traffic, this is really a useless feature

Marketing: Forms: this feature is a really a headache, as we need to go to each form and enter the different embeded code, I have 800 pages with form, with 40 unique forms, they says i need to go to each form and paste a different unique code on each form and each link(don't you think thats a obstacle in using this product)
Emails template: the funny thing is they gave a default background that doesn't highlight hyperlinks, are a natural look as if sent by a individual, with these default settings your end user can easily find its bulk campaign and spam
Blogs,media,landing pages--------------leave them they are no use
Analytics: this is one more waste feature, eventhough you link this with your adwords/analytics it doesn't show most of the info

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

It looks like a killer platform, until you try to use it

It's very difficult to use.

Pros

The upside to this product is the promise the future holds for it. SharpSpring has a truly ambitious feature set, and once it's refined, it's going to be awesome.

Cons

There are many things that look like features, but aren't. For example, when you're creating a lead pipeline, you can create a followup policy that determines how many emails, calls, etc need to be made in each stage...and you would expect that that would auto-create reminders for your users to actually make calls, send emails, etc when they're due...but it doesn't; in fact, it doesn't do anything...they're just unused fields on the pipeline stage settings page.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

Sharpspring Review

Pros

Sharpspring has everything we need to run our marketing automation campagins.

Cons

The mobile app isn't that great to use, but the desktop version has everything you need.

Review Source: Capterra

Samm from SRP Design

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Using for a long time now!

Creating talk about our company, getting in contact with potential customers and people who will possibly know someone who needs design or marketing for their business. It is a great tool and a cheaper than some of the competition. Has great features.

Pros

SharpSpring is a tool where you can send out emails and create leads and hopefully more clients. There are so many clients we've won over from out SharpSpring emails and we can watch when they open our emails, if they go to our site, what pages on our site they go to and how long they stay on the page. It is amazing the kind of data you can get from doing something so easy!

Cons

Sometimes if your mail recipients don't open 5 emails in a row they will get suppressed but there is a glitch where it suppressed more people than it should and you have to hunt inside your list and see who you should be able to email again. It is something they are working on as many people have called it into IT.

Review Source: Capterra

Tony from e-Intelligence

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

SharpSpring is YES for my company

I recommend to use the software as it: Provides customized reports and other features that fit your marketing needs Comes with powerful features of marketing automation with easy functionalities Offers cost-effective pricing plans Updates itself continuously Combines with most CRM, eliminating the concerns of the type of hosting platform Gives amalgamation of functions in one platform for delivering marketing results, lead conversions, and easy ROI measurement However, you need to spare some time to understand the software’s deliverables. But they offer free webinars to help you to understand the tool.

Pros

SharpSpring is an automated marketing platform with features of third-party CRM integration, universal CMS compatibility, fully integrated call tracking, landing pages, blog builder and much more.

It provides unlimited users for all plans, unlike its competitors.

What it says vs. what it delivers:

It says:
It offers behavioral-based email automation with “after-the-click” tracking for personalized messaging.
Yes, it delivers:
With the feature, we were able to identify the cost of a lead. It also helped to decrease the unaddressed customer complaints

It says:
It offers in-depth analytics with statistics of clicks, bounces, and deliveries. It also enables to track the visitor’s conversions, the life cycle of a lead – from click to attending social events.
No, it does not deliver:
The reports and analytics are not in detail, though they provide the performance of campaigns. It misses the specifications on minute details of the strategy.

It says:
It offers customization in every feature such as customized conversion forms, buyer personalities, reports and much more.
Yes, it delivers:
We were able to customize the tool for lead preferences, campaign performance, and email automation considering varying consumer behavior.

Cons

Nothing that I can think of! I suggest making the most of this tool for your marketing needs. You can overlook minor glitches as they are not affecting the tool’s performance to a large extent.

Review Source: Capterra

Giorgi from Philip Morris International

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

October 2018

Easy to use yet very effective automation platform

Overall, we are happy using this platform as one of the platform for marketing automation. It's a big time-saver with well managed and implemented automation functions/features.

Pros

This product we first got as a package from the agency that are providing us with marketing automation services. Since then, we started using it on a daily base and there hasn't been a single requirement from us that couldn't be satisfied with this tool automation-wise. Indeed, it's quite a hardworking thing to get used to it in the beginning, setting up the campaign, etc. though it's totally worth it. Now it is fully used for marketing and leads generation. Overall, we are happy with the performance.

Cons

As I mentioned above, the platform is quite overloaded with lots of functions, that might sometimes be confusing and not that easy to learn how to use them. A bit of more filtering of the functions in the user interface would be more useful. However, all of the features/functions are super useful once you know how to use them.

Review Source: Capterra

Lisa from 3SI Security Systems

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Some good, some bad

As I said, the customer data and lead scoring are definitely helpful tools and not something we had previously. I would recommend it for that with all the other caveats in place. It depends what you are trying to accomplish.

Pros

Good tool for collecting customer data. Provides scoring options so you can rate your leads and contacts. Email customization and a/b testing tools are helpful.

Cons

Creating emails is not easy and formatting options are limited. Biggest drawback is that the emails are not compatible with Outlook. We are b-to-b and most of our customers use Outlook so this is a problem. The emails work, the formatting just gets very messed up and that is frustrating. Finally, the model is that all support is provided through your agency so even for very simple questions, there is no one you can call or chat/text with. I didn't know that was the case when we went with SharpSpring and that would have been a major factor in our decision.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A tool with great potential

Pros

So many functionalities, I mean it's difficult not to see the appeal

Cons

It can be ver y ovewhealming and it's important to know how to use it first

Review Source: Capterra

Chelsea from Global SOF Foundation

Industry:  Non-Profit

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

New to SharpSpring but loving it so far

Pros

- Customer Support and Onboarding Help
- Quick responses from Dev Group when recommending new features
- Great way to track customers and sales
- Awesome for marketing automation
- Gives you control and a lot of insights
- Helped me get rid of a few different softwares I was paying monthly to do different tasks

Cons

- Doesn't have an overarching "Campaign planner" like I really want in one of these softwares, but I couldn't find something like that anywhere
- They are newer, so are still working on improving some of their features, like their email editor and including Instagram in social posting

Review Source

Israel from Ready Artwork - Websites, Design & Marketing

Number of employees:  11-50 employees

Ease-of-use

Functionality

August 2018

A little on the complicated side!

My overall experience has been ok. Ease of use is a HUGE deal for me.

Pros

The main pros about this software, is all the features that it offers. I think in a marketing perspective it does offer many extra tools that can be important.

Cons

The cons is usability. Honestly guys, this software overall is hard to use. It doesn't offer many features for newsletters and landing pages and it requires knowledge of code to get something to look exactly how you want it to.

Review Source: Capterra

Rebecca from A-Bullet Advertising & Design

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Designing forms and pages is quite clunky and limited.

Pros

I believe the automation works well, and I like the reminders and progress reports. I am just the designer.

Cons

Design options are limited and the interface is clunky. No interface to include PayPal or other payment options. Forms interface for Wordpress sites is limited to just one provider.

Review Source: Capterra

Richard from SearchUser

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Complete package for a reasonable price.

Pros

As a marketing agency we work on a daily base with the Sharpspring Automation software and we use it for our own marketing as to drive leads for our clients. What I definitly like is that Sharpspring has a great support team friendly and always willing to help. The learning curve is quite steep in the beginning but when you get the hang of it is easy to use. The company keeps adding new features to the software. They also really listen to their users concerning feature requests and issue's. Overall I'm more than happy with Sharpspring Marketing Automation.

Cons

In my opinion the email builder is not what it can be but Sharpspring is still developing this feature and it keeps getting better.

Review Source: GetApp

Socrates from Panos Management

Industry:  Real Estate

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

great software but wasn't ideal for our business

Was not for me but I can see where the need is for this type of application.

Pros

The pricing structure is ideal. integrates with a lot of major CRM platforms and other business applications so it's easy to get fitted into your work structure. The marketing automation features are gold.

Cons

The program will glitch often so if you're doing small tasks like sending external emails, there's a chance it won't go through so it's good to run small tasks like that off the application if the emails are important. Customer service is difficult to get a hold of.

Review Source

Keith from OnYourMark, LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A wealth of marketing automation at your fingertips

Powerful, yet affordable marketing automation platform, white-labeled, that helps us market clients and track results, truly feeding client sales machines. All at a very competitive rate, perhaps 20% of the cost of their closest competitor.

Pros

Powerful and highly-customizable marketing automation with great tracking mechanisms for positive visitor identification. Tracking visitors is amazing, including correspondence. See the SharpSpring site and request a demo, whether an end-user or digital agency. (We are both.) Not only on par or superior to competitors, SharpSpring is FAR less costly than the other guys.

Cons

A steep learning curve that is, perhaps, not quite as intuitive as it could be. Genuinely good people so far, from sales, to onboarding, to support. Good systems for support, though they could be better, especially given the sophistication of the marketing automation software.

Review Source: Capterra

Jordan from Paradise Valley Spas

Industry:  Retail

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Sharpspring meets all of our needs

Pros

It's incredibly flexible and meets all of our crm and marketing automation needs. Its also the perfect price point for SMB's.

Cons

The only area that can be improved has to do with their marketing automation. They have some great email templates but I wish there were a few more.

Review Source

Stephan from www.YouInFocusProducts.com

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

no customer sevice

Pros

disappointed! I cannot say any positive things since for me the system does not work, e.g. we cannot add emails.

Cons

Very disappointing: I added emails to our newsletter list and always got message "successful added". But checking at the history I learned a year later that there were errors in our CSV so the emails were not added. I checked with customer service and they said our CSV list was ok so the complete system does not work. I am frustrated!

Review Source: GetApp

Meghan from Rivergate Marketing

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Great value for a range of needs

Pros

The price and value. We are able to use the same software for all of our clients, who have a range of needs and budgets. Pretty much anything we would want to be able to do with a marketing automation platform, we are able to do with SharpSpring. Customer service is always extremely willing to help.

Cons

Sometimes the roll out of new features can be a bit glitchy and there is definitely a learning curve.
It really helps to know HTML. This solution is not the most cutting edge of all its competitors; for example, the personas option came well after competitors had already implemented it. So, that might be a problem for real early adopters, but it has not hindered our work.

Review Source: Capterra

Elizabeth from Art Unlimited

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Good software, the support is ok but needs improvement

The software has a lot of options, and is easy to use. We were able to test new features easily.

Pros

The software is easy to use and does a good job. The prices are reasonable and they have lots of options included.

Cons

Their customer support team is young and doesn't know some of the more technical details. It takes several tries to get a solid answer.

Review Source: Capterra

Stacy from Health and Housing

Industry:  Healthcare / Medicine

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Fantastic Marketing Automation Tool

Pros

The real-time sales alerts and sales reporting features are phenomenal and relatively easy to set up and use.

Cons

This software is on the pricey end comparatively, but if you compare features head to head, it is a good value.

Review Source

Displaying 1 - 20 of 230 reviews