After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed.

They are true business partners. Always willing to support our business, even with customized requests.

I love that Orchid is mobile, real time and intergates with everything we ned.

They always had something go wrong and would then need support which took time from actual work.

I really enjoyed their software, having it all set up properly, learning all the ways to use it, and the training was impeccable.

Fully integrated system to help manage all our client needs, from customer date, contact management, reporting, marketing and social media support.

And just a beautiful technique overall in the setup. I really thought we had a winner there.

Its easy to use and doesn't have too many problems. I also like that it doesn't need to be backed up to keep our schedule protected.

We have been using Orchid for almost 11 years and have found it to be very easy to use. Plus I have had some amazing help by our rep. He truly has been a delight to work with.

Issues will fixing problems with the software.

I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

A complete waste of money. Learn from our misfortune.

As our accountant, I LOVE the QuickBooks interface. It makes my job incredibly easy to keep up with day to day entering of data.

Come on Orchid!!! Fix that reporting method. Other than that, excellent job guys.

Hands down, they have an amazing team of customer service reps who go out of their way to accommodate you with excellent service and care. The software is easy to understand and use and so is the app.

Very nice customer support and follow up. They make it very easy to get questions asked and genuinely care about their customers and ease of use.

I could just call and go straight to his desk and ask him questions, or email the support team anytime without bugging them.

Because of the interface, it is difficult to switch which is why it has taken so long.

Overall, DaySmart is user friendly, and steps are logical and intuitive. The interface is easy to understand and texting and app features take it over the top.

Getting through to customer service is always easy, and Ryan is the best. He is a great listener and consistently makes recommendations that continually  work with our practice's immediate needs.

The overall experience was very positive and it did not take long to teach my staff how to use it. We have a weekly goal for our productivity and seeing it in front of us gives us a push.

It also has a mobile app available which is handy for on the go, I'm not stuck to a computer. Customer support is most excellent when in need.

Poor package creation, poor customer service, difficult to track deals and previously purchased packages, poor refund ability.

Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless.

Unfortunately 2 things & 1 of those 2 was the ultimate deal breaker as we did have them up & running until coming to this sad problem.

Open tickets mess up daily totals and can't be closed retroactively.

A feature that I did not know it had when I trialed it and was really happy about, is the revenue projections. I love seeing week to week what our projections are and what % booking we have.

The constantly bombarded us with phone calls and we had to have certain internet and modem requirements and the worse part is they had 3 mandatory training for staff and set up.

Very Easy and helpful, very care and nice costumer support. Fast software  and great quality.

So many errors and embarrassing when trying to check your clients out.

The customer support are friendly and understanding.

Continue to Believe this Customer Management System is the best.

The best medical spa software available. Easy to use, fantastic customer service and extremely versatile.

They cannot provide that report in such high detail right now, unfortunately. We had to cancel with them for now.

I decided to try this software for our med spa. The interface is visually appealing and easy to use.

We like that we can view the schedule from any device.

The pricing is very affordable and a free trial is available which is helpful to test it out and see if its the right fit.

The software is customizable to providers which is nice, we have tools that help track productivity and we are able to keep a constant stream of revenue with our billing.

It integrated so poorly that we had to go with another EHR which was bad because our EHR was great-the only reason we left was because of this product from Advanced MD.

It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them.

The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

I still am not sure if they were lying or just incompetent. Eventually we changed EMRs and moved all the charts to another billing service.

AdvancedMD is very user friendly with all the bells and whistles.

I love the ease in being able to schedule patients and be able to schedule future appointments.

This is convenient to use because you can use it on your phone, iPad, computer, etc. it allows me to do work remotely and it’s great. The  phone version is easy to use.

Communication is very poor. It has been difficult getting people to understand a therapy clinic vs a physicians office.

Very poor customer service and accessibility to their team.

I really enjoy working with this company. I find them friendly and helpful.

SENSITIVE CONTENT HIDDEN] and her team were the only ones who would listen and help. Customer Care is amazing.

Transfering to Advamced MD was the worst decision I made.

WEAK , frustrating software; a poorly implemented EHR.

Customer service is top notch. They answer, the respond, they are kind and easy to understand.

The PM side is pretty straight forward and easy for my employees to use. The integration with other apps has also been very nice.

The sysrem, as I'm writibng this, is down for unknown reasons and of course, they're closed after 7PM central time. WE HAD lots OF PROBLEMS SCANNING IN labs, reports, etc.

Constant problems with connect and development just does not build features to compensate for shortcomings.

The software had long lag times to find cpt codes and difficulty linking payments. In the end we decided to stop using after one month, but had to pay a buyout of $1,440 dollars.

Very user friendly and good value for the investment.

Great medical billing software. It has a good cost-effective solution to integrated billing.

There is no alerts to notes that have been unsigned for 72 hours (this blows my mind since its a major compliance requirement).

Really liked the ease of navigation and the all around feel of the software and ease to read screens.

No big cons come to mind. Apparently, I can not complete the survey without adding more characters to this box.

The customization of AdvancedMD is extremely useful especially for multi-specialty clinics.

I like the fact that in many respects the system does what we need it to do, and has many features that reduce, if not eliminate paperwork.

I cant place stop payments in fear of them deleting our information due to non-payment.

This ended up causing a total waste of my entire office and back office staff's time.

Reporting was easy on the eyes and purposeful. They were easy to read and functional for gathering a picture of the clinic.

I LIKE BEING ABLE TO CUSTOMIZE TO OUR NEEDS WHEN NEEDED.

The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks.

Unmet needs, lack of communication with us and amongst the team.

The revenue cycle management is a disaster. We have lost thousands of dollars.

US Dollar

DaySmart Spa software is a cloud-based solution, which assists spa centers with appointment scheduling and client management. Key features include barcode scanning, payroll, automated reminders, memberships and document management.

The application comes with a point-of-sale module, which enables team members to track inventory levels in real-time, process payments and manage packages/coupons. The solution allows users to create client profiles, record SOAP notes and track prepaid or outstanding balances. Customers can use the personal portal to add/save credit cards, check loyalty points and view upcoming visits.

DaySmart Spa medical spa integrates with QuickBooks, streamlining all accounting operations. It comes with a mobile application for Android and iOS. The solution is available on a monthly subscription and support is provided via phone, email and documentation. 



LongDescription

Employee Management

Faculty/Staff Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Customizable Reports

SMS Messaging

For Salons and Spas

Before & After Pictures

Reservations Management

Credit Card Processing

Transaction History

Customer Database

Gift Card Management

Class Scheduling

Payroll & Commissions

Calendar Management

Scheduling

Data Import/Export

Promotions Management

Multi-Location

Treatment Packages

Booking Management

Email Marketing

Sales Reports

Inventory Tracking

Performance Metrics

Marketing Automation

Client Portal

Event Scheduling

Social Media Integration

Email Reminders

Website Integration

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Reporting & Statistics

Reminders

Automated Scheduling

Customizable Templates

Billing & Invoicing

Discount Management

Real-Time Reporting

Commission Management

Employee Scheduling

Payroll Management

Customizable Forms

Appointment Management

Client Management

Drag & Drop

Customer History

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Inventory Management

Loyalty Program

Client Database

For Medical Spas

Free 14-day trial

Deluxe $69/mo (3 employees) 
Premier $129/mo (unlimited employees) 
Platinum $249/mo  (unlimited employees and a bundle of add-ons) 


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

DaySmart Spa

Live Online

Webinars

Documentation

Videos

AdvancedMD is a unified suite of software solutions designed for mental health, physical therapy and medical healthcare organizations and independent physician practices. Features include practice management, electronic health records, medical billing, patient engagement tools, telemedicine functionality, patient charts, reputation management, financial analytics and business intelligence reporting that all work together to automate medical practice workflows.

Integrated workflows automates the patient journey and improves the patient experience, starting with self-scheduling onsite or telemedicine appointments. Reminders can be sent to via text or email to notify of patient appointments . Using automated functionality, insurance eligibility verification for next-day patients runs automatically and alerts staff of potential issues. Intake and consent forms are sent through a patient portal and automatically collected into the patient chart.

With a physician dashboard, charting and prescriptions can be done from a centralized location. Charge capture occurs during the charting process without billing staff needing to copy or paste.

AdvancedMD's cloud platform provides remote access and the highest levels of data security available. AdvancedMD is browser agnostic for Mac and Windows operating systems and is available for any mobile device via an iOS and Android app.


DaySmart Spa vs AdvancedMD EHR

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