For the cost, this is a great software. It does what it needs to do, ticketing.

Kaseya is a great tool not only to manage machines, but to also maintain them.

Its APIs are quite flexible and easy to integrate. The licensing model works well for a SAAS application.

Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

I love the idea that we have a control on all pc in our company that installed the agent. Also the installation is not visible to users.

We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

BMS is a serviceable CRM at a good price, but leaves a few things to be desired.

The support team is amazing. They are always kind, patient and knowledgeable.

I find that the road map and RND were fantastic and that Kaseya is always improving their application for better workflows and productivity.

I love that the software does everything in one screen related to my ticket tracking system. I also like the quickbooks integration.

Helps with managing endpoints, and scripting tasks.

I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.

The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days.

The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.

Client information can be organized easily. Integrates well with RMM tools and accounting software.

BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time.

Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult.

You get what you pay for, but a fraction of other PSAs.

Easy to use and find information. Easy to search, sort, and filter tickets.

Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Lack of some essential functionality that many bigger MSPs may need.

Great and Amazing product that can be use in Business.

Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed.

For a starting business BMS is very simple to setup and easy to use and just does what you need it to do.

We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask.

This is such a brilliant, cost effective tool that requires little to no setup and has given us the ability to resell a really fantastic experience to our customers.

The performance is poor and it suffers of latency compared to other software under the same conditions.

It is a great tool for remote support, the price point is very good, many features of more expensive packages.

The software is easy to use but if you need customer support is superb.

Excellent product, easy to use, fits perfectly with our team. I have already recommended it to several peers.

Any issues have been responded to well, the price is not over the top like others and it does the job. It is not flashy or fancy, but it is capable nad does what you need it to do.

The fact it is free for personal use is great, and the web-based tool is reliable and simple to use.

With more and more of the workforce working remotely, innovative solutions have had to sprout up overnight. Zoho assist is an extremely easy to use out of box application that is also very affordable.

It contains a visual highlight which allows you to converse with generic help in seconds and keeps you stay in touch with the specialized group.

Love the simplicity of unattended access and the great pricing. Tons of value for a non profit.

The biggest advantage of zoho assist is that it helps us obatiaing better comminciation with our team.

I don't need unattended sessions and it was great to be able to opt out of this an therefore save money.

The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho.

Worst feature, some infrequent connectivity issues.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

The thing i like the most in zoho assist is their chat support it helps me to make a strong relation with the cleint directly without the requirement if third part.

The cost to use Zoho Assist is what drew me to the product. The ease of use and powerful options of Zoho Assist is what keeps me using it.

Great, Simple Product, Fantastic Integration with Zoho Desk.

The integration with Zoho Desk is amazing. It's really, REALLY nice to be able to trigger a remote session with the click of a button, directly from the ticket.

Easy to deploy, easy to use,  great features. My experience has been great.

Simple to use and organize. Lots of useful options, branding and api integration.

It is truly difficult for me to identify a weakness.

We wanted a Remote Help stage for Windows, Macintosh and Linux, and Zoho Help fit perfectly.

Great tools and amazing customer service. Whenever we have an issue, they are on top of getting it resolved.

Support in the early stages was great and a free extension to the free trial was amazing - it gave me a long evaluation time and as a result, I wouldn't go to any other provider.

I love the pricing, the layout of the website, the ease  of use, the many features and functions of the program.

I love how easy it is for us to connect with customers. I also love how easy it is for our customers to understand how to use it.

Good software and price  with choice good interface.

I have not had any issues with this product so am unable to come up with a negative.

Client users are sometimes confused by a starting screen that mimics code entry but is only a splash screen.

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

US Dollar

Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.


The project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.


Kaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.


Kaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.



LongDescription

Milestone Tracking

Forecasting

Status Tracking

Internal Chat Integration

Recurring/Subscription Billing

Time Tracking

Project Templates

Customizable Reports

Document Storage

Activity Tracking

IT Asset Management

Real-Time Monitoring

Contract/License Management

Financial Management

Portfolio Management

Project Planning/Scheduling

Project Management

Gantt/Timeline View

Projections

Product Roadmapping

Time Tracking by Client

Customer Database

Resource Management

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Scheduling

Accounting

Contact Management

Help Desk Management

Project Time Tracking

Cost-to-Completion Tracking

Inventory Tracking

Service Reporting

Time Tracking by Project

Real-Time Data

Issue Management

Multi-Channel Communication

Support Ticket Tracking

Client Portal

Workflow Management

Project Accounting

Real-Time Updates

Email Management

Project Tracking

Ticket Management

Percent-Complete Tracking

File Sharing

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Reporting/Project Tracking

Estimating

Service Level Agreement (SLA) Management

Billing & Invoicing

Accounting Integration

Interaction Tracking

Dashboard

Expense Tracking

Alerts/Escalation

Real-Time Reporting

Budget Management

Reporting/Analytics

Prioritization

Reimbursement Management

Quotes/Estimates

Customer History

Project Planning

Maintenance Scheduling

Task Management

Document Management

Inventory Management

Pricing is based on a per user basis and starts at $35/user/month.

FAQs/Forum

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

Kaseya BMS

In Person

Live Online

Webinars

Documentation

Indian Rupee

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. 

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. 

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.

Kaseya BMS vs Zoho Assist

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