I love that I can access Apricot from any computer. It is great to pull reports and gather data so quickly.

Customer Service is excellent through Manage services. They are always willing to make my problem so much better.

Difficult learning curve especially for our unique context. As the organization has grown rapidly there have been dropped balls in management of our account.

Our current setup seems to be more difficult to generate reports than what was demonstrated prior to purchase.

It is expensive and can be confusing to make changes.

Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.

I had heard a lot of negative experience with the Efforts to Outcomes system however they had the analytics capabilities that others didn't.

Customer service is incredible, the best I have experienced with a software company. They respond promptly and help to explain and resolve your problem.

Very satisfied with my overall experience using Apricot. It's been a great 7 years of development of our system.

It is decently easy to build and run specific reports. A report can be created for just about all of your needs.

Poor communication and overpriced for small non-profit case management.

The only thing I struggle with is setting up new users. It' s just not as intuitive as the rest of the product.

Not knowing where we are with issues that are in development for fixing problems.

Apricot hasn't evolved at the same pace of the industry but once you are bought in it's difficult to move on to another software provider.

It's flexibility and ease of use really is a blessing.

Our experience has been deeply disappointing, and I would not recommend purchasing this product unless these client relations problems get fixed.

I enter data for my clients on a daily basis. This is pretty easy to use and understand.

In using Apricot (under its previous owner CTK) for years, we couldn't have said enough wonderful things about it. It was affordable, flexible, and robust in its capability.

I like how apricot is a website but also has a data base on the back end.

It was bad about not saving material and you had to put the same information in multiple times. It would freeze up a lot.

Easy to use and very friendly, great application and integrates well with other applications.

Poor customer service experience/ Lack of communication.

Although I haven’t had the chance to try out all that many products focused on non-profits exlcusively, I would have to say this one is my favorite.

On top of all of this, existing subscribers prior to the transition will be hit with a 10% increase in their contracts year over year until it reaches their current pricing model.

I like how Apricot is a website for the front end and a data base for the back end. This is great for non profits who are starting off who need member management.

It was so hard to work with had to kept repeating same information.

Customizeable, very easy to use, great support team.

I will recomend it for your implementation and use, is a user friendly enviroment.

Quick response time when requesting changes or additions to our reports. The Support person I deal with has always been very helpful and friendly.

Some features such as the Dashboard, seem limited/ aren't as intuitive.

We interface with the system everyday, and we appreciate how much we can categorically organize and store information, which makes generating reports a breeze.

We've only just started using it but overall were happy with how the implementation went and the flexibility of the software and the willingness of the company to customize and work with you.

Their support staff is fantastic, and has always responded quickly, and offered solutions. They have been willing to work with me and make sure they understand exactly what I'm needing.

We also input numerous other types of constituents. The integrated eCommunications module is a key to our success in keeping in contact with all of our constituencies.

This isn't the best NGO management software out there, but it is definitely the best option at it's pricing tier. It enables overall management of the many moving parts of an NGO.

Overall we love NewOrg, its capabilities and features. We especially appreciate the NewOrg Support Team.

Some of the base areas of the software that are not changeable. But it is so minor that I hesitated even mentioning.

The platform is intuitive. We are a small, yet very busy office so it was important for us to have a system that we could integrate seamlessly.

The organization manual is an amazing feature--internal documentation is something no one ever has time to do. Reporting generation is also crucial.

Pros:  Customer service is excellent. Timely responses and quick resolution to problems.

Any time that they have been unable to deliver something it has been because of a technical limitation of the software.

I love that the volunteers can enter their own hours via the portal. I enjoy entering client data when out in the field using a tablet.

This system does a wonderful job of storing your data in such a way that you can see at a quick glance the history of individuals in events. It is very user friendly.

There are some fields which didn't apply to my application and I had to learn to ignore them.

Easy to learn and use the program. NewOrg Support is very eager and willing to help you and to provide what you need.

Friendly to needs of non-profits, without the bloat that comes with software for enterprises. Dedicated team, care about serving customers.

For example if someone moves from homelessness to housed, and our housing status field is updated we loose the historical data that the client was ever homeless.

They are quick to respond to support tickets and check in periodically to ensure they are meeting our needs in terms of functionality.

The NewOrg system can be pretty customized to meet your needs, and I found that the customer service was excellent and they were willing to go the extra mile.

Certain fields are not able to save historical information so data is lost when the fields are updated.

There's a few features that we feel are missing, in particular re: internal communication platform options and data import.

Good midmarket option with great customer service.

The ability to add custom fields and have them appear selectively depending upon group assignments is awesome. It helps to have someone tech-savvy for self-driven customizations.

The hours of time they have dedicated to our teams has been amazing.

I also like that you can add on different modules as you go, which gives us the opportunity to grow with the software.

The best solution for us at the moment in our price range. As we grow we'll begin looking for something a bit more robust at a higher price.

The software is a good value alternative to more expensive donor management solutions.

We love the system and recommend it to others who need to capture complex data. Their implementation and design team is unsurpassed.

They have been responsive to our ever changing needs and oh so helpful in finding solutions as challenges arise.

US Dollar

Bonterra Case Management is a cloud-based case management solution designed specifically for nonprofits to manage donations, volunteers and events. It helps to streamline data collection and reporting for non-profit organizations and allows them to focus on client management and social service outcomes. Bonterra Case Management for Funders includes applications specifically for grants and scholarships.

Bonterra Case Management delivers functionality to manage client, donor, volunteer tracking and outcomes. Some features offered within the platform include customizable data collection forms, unique workflows, security settings, customizable dashboards bulletins, attendance registration, management reports, electronic signatures and document storage. The reporting platform is equipped with dynamic charts and graphs and allows users to create and share reports within and outside the organization.

Bonterra Case Management is HIPAA compliant for health and human services and FERPA compliant to support schools and universities. The solution is also suitable for large national organizations such as faith-based initiatives, housing authorities, educational institutions, and workforce training initiatives.

Learn more at www.bonterratech.com.

LongDescription

Real Time Analytics

Case Management

Time Tracking

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

Progress Tracking

Referral Tracking

Task Scheduling

Ad hoc Reporting

SSL Security

Electronic Signature

For Nonprofits

Attendance Management

Communication Management

Registration Management

Calendar Management

Customizable Fields

Scheduling

Data Import/Export

Multi-Location

Self Service Portal

Contact Management

Mobile Access

Dashboard Creation

Compliance Management

Training Management

Role-Based Permissions

Client Portal

Event Scheduling

Forms Management

Workflow Management

Website Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Volunteer Management

Customizable Templates

Real Time Reporting

Goal Setting/Tracking

Contact Database

Customizable Forms

Appointment Management

Client Management

Drag & Drop

Task Management

Document Management

Program Management

Referral Management

Reporting/Analytics

Case Notes

Document Templates

Email Alerts

Collaboration Tools

Assessment Management

Administrative Reporting

Alerts/Escalation

Progress Reports

Records Management

Member Database

Mac OS

Web browser (OS agnostic)

Windows 2000

Contact Bonterra for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Apricot Social Solutions

In Person

Live Online

Webinars

Documentation

Videos

NewOrg is a configurable cloud-based solution designed to help small and midsize nonprofits manage donors, volunteers, marketing efforts, events and grant management in an integrated suite. It's suitable for veteran organizations, homeless services, environmental organizations, outpatient treatment centers and more.


NewOrg enables users to collect information for reporting, manage volunteer activities and promote events. Other tools help users to create and manage programs, run outcome reports, track activity sign&shy;ups and scheduling, manage communications, take surveys, manage fundraising activities and create development campaigns.


The payment processing module allows users to add donation buttons to existing websites. Users can enter donations in bulk, as well as post or export data to QuickBooks, FundEasy or Excel. Donations are tracked by campaign, event, class, staff member and more, and NewOrg can manage multiple financial accounts. Other features include document management, grant management, email distribution and an organization calendar.


NewOrg is priced per user and is billed on an annual or monthly subscription basis.



Real-Time Analytics

Treatment Planning

Patient Records Management

Employee Management

Recurring Giving

EHR/EMR Integration

Surveys & Feedback

Electronic Payments

Personalization

Patient Engagement

Online Giving

Committee Management

Payment Processing

Recurring/Subscription Billing

Practice Management

Online Forms

Dues Management

SMS Messaging

Group Notes

Charting

Level of Care Evaluation

Contribution Tracking

GDPR Compliance

Credit Card Processing

Invoice Management

Wait List Management

Patient Intake

Customer Database

Medical History Records

Care Plan Management

Self Payment

Telemedicine

Template Management

Client Chart Audit Tools

Campaign Segmentation

Email Tracking

Campaign Planning

Accounting

Graphical Data Presentation

Email Templates

Certification & Licensing

QuickBooks Integration

Eligibility Verification

Project Time Tracking

Email Marketing

Historical Reporting

Gift Matching Management

Grant Management

Candidate Profiles

Mobile Giving

Membership Management

Fundraising Management

Real-Time Notifications

NewOrg's straightforward pricing has 2 costs: initial Implementation/Customization fee + a simple ongoing monthly Hosting/Support fee starting at $350.  

Monthly Hosting/Support is based on a sliding scale of number of staff users (not volunteers -- they are always free!) starting at just $350/month for 5 users. It includes unlimited support incidents, up to 1 hour per incident. 

Implementation/Customization starts at $3500 and is based on the number of programs + complexity. It involves 360-degree scoping, customization (fields, screens, forms, reports, public-facing online web portal configuration, key integrations with outside systems), robust custom documentation +  training.

NewOrg's process + transparent pricing are designed to ensure your organization's success when getting started, and without incurring any unexpected "gotcha" costs with ongoing use of your system. Please consider getting in touch for a free demo/20-minute no-obligation walk-through/consultation. Thank you!

Bonterra Case Management vs NewOrg

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