Based on the feedback we received from our event participants, the software has been very easy to use, which is very important to our Charity.

I signed on to this program because it used to be FirstGiving and they had a very responsive support and customer service department.

No customer service other than emails. Adding additional institutions go into a black hole with no follow up by CS.

I love the software, I run an event entirely on my own each year & the platform is so user-friendly.

I like the setup and ease of entry of donor information and tracking how much donors give.

I never feel like my questions are irrelevant. The support team helps me learn more about the program, which I am very thankful for.

I am less than two weeks in and very frustrated.

The overall experience has been positive and does help us keep track of our donor database and donor amounts, which will help us create a capital campaign and other fund-raising opportunities.

It's clunky, hard to navigate and use, expensive. The user interface looks and feels very dated.

I have had to complain twice about the same technical issue. The problem takes weeks to get fixed.

Effective, courteous and well explained, excellent customer service.

It's low cost, it was easy to put the donate widget on our website, you can store a fair amount of information in donor profiles.

It's very user-friendly and easy to navigate and share with others.

Some parts of the interface don't work and it takes weeks for the company to fix. Only three customer service people tend to the entire country; very poor efficiency.

This is one of the most easy fundraising software programs to master. Super user friendly and easily adaptable to any event or organization.

I like the support team and the reasonable cost. I also like the way reports are set up and accessed.

Easy of use still learning all of the uses and how to use it best for my organization and my board members.

Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.

Thanks for all the support... every time I called I received excellent customer service. The First Tee of Dallas, who has also expressed having a great experience with FirstGiving, referred us.

I have no recommendations for others utilizing this software.

We have been using Bidding For Good for many years and it just keeps getting better.

I don't like the many difficulties I had setting up site and having to rely on customer support for some of the administration.

I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year.

This product is easy to use, and provides me with a safe, secure and trackable way to make a donation.

They have been able to reproduce the excellent, user friendly software that was on the desktop and put it in the cloud.

I have been having issues for days and no response other than one email this am saying they left a voice mail for me, when there is no record at all on my phone of a call coming in from them.

Thank you FirstGiving, but a BIG THANKS to Nick and Camille for doing such a great job everyday in helping people and organizations like the Ronald McDonald House produce successful events.

They are always a pleasure to work with and answer questions as quickly as they can.

Giftworks has been a very good fit for our small non-profit:  cost wise, ease of use, and features.

It's all online, has easy copy and paste inserts, and API access for more complex scenarios.

Bidding for Good is easy to use and looks nice to the end user.

Setting up site was far more difficult than advertised.

Customer Service is the Absolut worst!!! I have never been treated with so much disrespect.

They gave us some BS excuse about writing it from the wrong account but more than a month later and we haven't received our money and now they aren't answering our emails.

The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

Our success and experience with FirstGiving has been great. One of the criteria in selecting fundraising software for our Charity was support; what type of support would be offered and at what level.

We received donations via FirstGiving. The check we received from FirstGiving BOUNCED (seriously, bounced).

I'll look to sue the company for our money back if we can't get the help we need. This is the last time we will ever use Firstgiving/Panorama.

The software is really easy to navigate, and when used properly very easy to use.

I love that you can set the privacy settings, as well record whether someone is under 18 or deceased, etc. I love that this system automatically assigns constituents to their local chapters.

Some of the set up of a report is difficult. You have to have a domain set up in order to select the correct fields.

My main complaint is that I continue to have to use Pledgemaker and a FTP site.

Great for basic needs of a nonprofit organization, great customer support.

Support staff is always friendly and knowledgeable. Always a great experience.

The search and entry features are easy to use. I like the ability to search by donation amount and donor name Integrated emails is also a great feature.

We also need to track a lot of data such as magazine subscriptions, volunteers, field offices (units), pledges, memberships, and most importantly, donor prospects.

Generating targeted mailing lists is a bit difficult.

It has so many features we don't know how to use them all. It is great project if you want to use data to improve youe fundraising.

It is fairly easy to use and navigate, I like the custom dashboards and prospect profiles. I also like the feature for recording actions with prospects.

I love the folks at Softrek Support, they're always quick to respond and wonderfully helpful. Customer Support is good.

It's pretty user friendly, clear dashboards, connection with WealthEngine, number of canned reports.

Still have some trouble generating some reports.

Does not allow for multiple contacts in an organization record. Reporting is clunky and the query function is nearly useless.

Overall I like the functionality and capacity.

Lots of capabilities for our business and great reports and tools to help us see how we're doing.

The software is easy to access and pretty straight forward how to use.

Overall, I have been a pleased customer for 23 years. I feel like the company worked better when Dave Spacone was running it day-to-day.

I'm disappointed, of course with the cost since our annual bill for moving from self-hosted to PMOL will eventually jump by ten times. The report function is pitiful.

I like the dashboards and the reports I do know how to run are very useful. We use it in coordination with our national office and our staff member there helps us make better use of the program.

It is a good day by day tool. I like that in the case of my organization it is integrated with our finance and accounting system.

It is good out of the box product, I like that the information is not clustered in one place.

US Dollar

FrontStream’s fundraising software helps nonprofits and socially-responsible corporations raise and process more funds.

Panorama helps plan, create, execute and measure the successful of fundraising campaigns and charity events.

The interactive web interface helps nonprofits expand their donor base, manage event registration and donor communications. With prebuilt customized templates, users can create branded, personalized nonprofit page where they can tell a meaningful, personal story about their cause and create the awareness needed to raise funds. The software also includes a secure transaction engine that makes donating a seamless, hassle-free part of the process. Panorama creates a page with a unique web address that users can share with friends and family via email and social media.

In addition to free personal support for all their organizations, Panorama also provides reporting on all events and supporters, offering complete visibility into campaign success and donor relationships.

LongDescription

Recurring Giving

Electronic Payments

Online Giving

Payment Processing

Recurring/Subscription Billing

Live Auction

Watch List

Contribution Tracking

Social Media Management

Sponsorship Management

Registration Management

Calendar Management

Member Database

Accounting

Email Marketing

Mobile Access

Buy Now Option

Ticketing

Gift Matching Management

Grant Management

Bid Management

Mobile Giving

Membership Management

Silent Auction

Absentee Bidding

Fundraising Management

Event Scheduling

Social Media Integration

Website Integration

Budgeting/Forecasting

Alerts/Notifications

Reporting & Statistics

Attendee Management

Volunteer Management

Reverse Bidding

Event Management

Auction Management

Billing & Invoicing

Receipt Management

Pledge Management

Website Management

Customizable Branding

Reporting/Analytics

Customizable Forms

Donation Tracking

Summary Reports

Social Promotion

Online Bidding

Online Auction

Donor Management

Campaign Management

Inventory Management

Credit Card Processing

Contact Management

Contact Database

PCI Compliance

For Nonprofits

Personalization

Mobile Alerts

Online Forms

Customizable Reports

Attendance Management

Event Tracking

Data Import/Export

Email Templates

QuickBooks Integration

Event Ticketing

Activity Dashboard

Dashboard

Third-Party Integrations

Online Catalog

Time Tracking

Activity Tracking

Ad hoc Reporting

Customer Database

Campaign Segmentation

Forms Management

Email Reminders

ACH Payment Processing

Email Management

Customizable Templates

Accounting Integration

Interaction Tracking

Goal Setting/Tracking

Task Management

Communication Management

Scheduling

Volunteer Recruiting

Mac OS

Web browser (OS agnostic)

$900 Annual Subscription Fee + Transaction and Credit Card Fees

Auction Transaction Fee + Credit Card Fee
5% + 2.5% = 7.5%

Peer-to-Peer Donation Fee + Credit Card Fee
5% + 2.5% = 7.5%

General Donation Fee + Event Registration Fee
1.75% + 2.5% = 4.25%

Email/Help Desk

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Panorama 

Live Online

Webinars

Documentation

Videos

ClearView CRM by Softrek is a software solution that gives nonprofits the tools they need to manage both their fundraising activities and their donor relationships.


ClearView CRM includes a suite of applications that bring together donor and fundraising information, both on and offline, into a single customizable database. Using this information, organizations can analyze donor relationships, stay up-to-date on staff activities and have access to real-time data.


ClearView CRM's user interface can be customized both at the individual and organizational level. Softrek's typical clients have operating budgets over $5 million; their products can be scaled to support large numbers of donor records. It is suited for a number of nonprofit verticals: animal welfare, environmental, faith-based, health care, museums and more.


ClearView CRM manages both online and offline fundraising and donor management. It tracks everything related to users' solicitation and constituents. ClearView CRM supports all administrative and operational tasks, while its Online Marketing Suite helps organizations better engage their donors online, with a donor portal, online event planning and online giving. 



Panorama vs ClearView CRM

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