It's quite easy to set up and integrate with your platform. The different funnels are simple to set up and track even for people with no development experience.

It's a little difficult to navigate and there are a ton of fields everywhere, but you'll eventually find what you're looking for.

By far the most impressive feature is the fact that from the moment you install heap on your website you can virtually track anything that happens, regardless of being in the past.

It is impossible in this day and age to have just one analytics tool, but Heap is a very powerful complement to your  took box.

This is the product you can start using right away and you don't need to invest engineer's time to support it.

Heap gives you the unique opportunity to see the data and measure users' activity retroactively.

I love how easy it is to set up and use. I didn't expect it to be so intuitive and user friendly considering all that it does.

Super complex but powerful product analytics software.

Even though heap has put in place warnings when events stop triggering, it is still hard to maintain if you don't bring your developers on board to avoid making structural or class changes.

It helps to get user details on the basis of journey that we have set, easy to use and user friendly.

It can be difficult to set up the event correctly depending on how the code was written.

Heap can be really tricky and hard to set and config it  at first. A/B testing set up take a lot of work, even if it is needed.

The amount of configurations and customizations in the dashboards and reports is limited.

It took a long time to determine if they were the right solution and to justify the cost, but once the contract was signed the benefits were almost immediate.

I really like the idea of having the chance of gathering metrics about the usage of your platform, tracking users interactions and more useful data, and providing complete metric graphics.

The tool is designed so you can make your own building blocks for your dashboards, making it a very powerful ally when it comes to understanding what your users are doing in the platform.

Great tool for user tracking and data recollection.

It need basic html tagging knowledge. Sometimes it's confusing for business users.

The feature set makes it very easy for use by a cross-section of disciplines within your organization.

When analyzing consumer data through segmentation or extraction, we improve precision using integrations.

The load time is awful, and they the most annoying sound that plays when a user comes to your site that is on be default.

Also,  all the plans have the same features (all), there are no smaller plans with less features (I just use the recordings and the basic analytics, but it has chat popups, heatmaps, survey popups).

Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

Easily worth the money to learn who is visiting and how customers perceive your website.

Very easy to use interface and even the funnel feature is very useful for e-commerce.

It does everything you need, from heatmapping, mouse tracking, funnel and form analytics. Regular email reports are incredibly helpful.

This caused some confusion, but nothing that would hinder the use of the tool.

Great product, awesome support, easy to setup/configure and helping on my ecomm stores already.

The recordings feature is great, but the quality of the live view of visitors on website is phenomenal.

I love the ability to connect our customers questions  with a visual off their experience shopping on our website.

Never had experience with an App like this before, amazing help understanding the customer user experience. Still leaning the App but it is well organized and easy to uunderstand.

Overall, I was pleased with what I got out of Lucky Orange, though there are better heatmapping tools out there.

We are considering how this can help us reach and connect with our visitors.

LuckyOrange allowed me to stop the guess work.

Very good, and their customer service is excellent.

Great website monitoring and UX analysis tool at a great price.

Integrations: LuckyOrange seamlessly integrates with HubSpot and places the recordings directly on their respective contact timelines.

As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

I love pretty much everything about Lucky Orange from the heatmaps to the Hubspot integration.

I like to use this system as a starting point for keyword research and competition. I know it does a lot of other cool things that I like as well, but for me, I find the Kombat section most helpful.

I have loved this software and am considering adding it to all of our organization's websites for the upcoming year.

It can help you make better UX decisions on your website. The customer service is great.

I love the ease of use and overall accurate analytics.

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools.

I've personally used this with ecommerce websites and now I'm back for more because of its ease of use and all the amazing features.

Thanks Lucky Orange to build good product like this, Thanks.

Compared to its competitors, this is such an easy to use tool that delivers great value for the price. Fast to deploy and really user friendly.

Ease of use, setting it up, dashboards are all an ease to use. The heatmaps are intuitive and recordings are always a nice feature.

Lucky Orange is easy to use and easy to teach. It helps me to check the traffic and to understand the user's behavior.

The current system of the heatmap loading over the page can confused people.

One of my favorite things about Lucky Orange is the fact that early in the morning, I get a report on the number of visits my site had the day before.

Their customer service team is also incredibly responsive and helpful.

Lucky Orange provides the factual backing to make decisions about user experience, and to verify that positive change has resulted.

US Dollar

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight.

Get complete data with a single snippet that automatically captures the entire digital experience of every user on your product or site — no engineering needed. You'll get the most complete dataset on the market, governed and organized for maximum usage.

Our advanced data science capabilities alert you to key moments of friction and opportunity in your digital experience—even on user behaviors you haven’t been following. It’s an industry-first way to uncover the hidden gems that lead to the biggest business results.

Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort. Fully understand why users do what they do & instantly see what the fix is.

LongDescription

Real Time Analytics

Website Analytics

Activity Tracking

Customer Segmentation

Referral Tracking

Ad hoc Reporting

Campaign Tracking

Multiple Site Management

Site Search Tracking

Event Tracking

Data Import/Export

Social Media Monitoring

Sales Reports

Marketing Reports

Pageview Tracking

Performance Metrics

Data Connectors

Trend/Problem Indicators

User Interaction Tracking

Real-Time Updates

Key Performance Indicators

Visual Analytics

Reporting & Statistics

Data Visualization

Conversion Tracking

Multi-Channel Attribution

Keyword Tracking

Dashboard

Customer Journey Mapping

Reporting/Analytics

Trend Analysis

Customizable Dashboard

Product Data Management

Third-Party Integrations

Campaign Management

Search/Filter

Engagement Tracking

Cohort Analysis

Funnel Analysis

Session Recording

Single Sign On

Activity Dashboard

Alerts/Notifications

Interactive Reports

Usage Tracking/Analytics

Data Source Connectors

Customizable Reports

Access Controls/Permissions

Charting

Conversion Rate Optimization

Dashboard Creation

Multi-Channel Data Collection

Web Traffic Reporting

KPI Monitoring

Visitor Tracking

Customizable Templates

Visualization

Alerts/Escalation

Behavior Tracking

Campaign Analytics

Audience Targeting

Data Synchronization

Data Extraction

Real Time Data

Benchmarking

Ad hoc Query

Data Transformation

Ad hoc Analysis

Multi-Channel Marketing

Templates

Behavioral Analytics

Customer Database

Campaign Segmentation

Attribution Modeling

Tagging

Scheduled/Automated Reports

Collaboration Tools

Private Dashboards

Customization

Multiple Data Sources

Drag & Drop

User Management

Query Builder

Data Capture and Transfer

Role-Based Permissions

Secure Data Storage

Self-service Analytics

Data Mapping

In-App Events Tracking

Retention Tracking

User Journeys

Time on Site Tracking

14-day free trial, no credit card required.

Analysis - up to 10,000 sessions per month: free

Infrastructure - millions of sessions per month: custom pricing

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Heap

Live Online

Webinars

Documentation

Videos

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas within website forms through reports.


Lucky Orange allows supervisors to track the number of website visitors in real-time and create conversion funnels using a centralized dashboard. Agents can communicate with other operators, customize the chat widget to establish brand identity and use canned responses to reply to customers' queries. Additionally, managers can set up triggers to display polls, capture visitors' activities and segment recordings based on browser, device, behavior, operating system and other criteria.


Lucky Orange facilitates integration with various third-party systems such as Joomla, Magento, Instapage, Shopify, Weebly and more. The product is available on monthly, annual and biennial subscriptions and support is extended via FAQs, documentation, live chat and other online measures.



Commenting/Notes

Real-Time Analytics

User Research Analysis

Surveys & Feedback

Lead Capture

Transfers/Routing

Territorial Mapping

Real-Time Monitoring

Usability Testing

Categorization/Grouping

Communication Management

Offline Form

Configurable Alerts

Customizable Fields

ROI Tracking

Quantitative Analysis

Event Logs

Customer Activity Tracking

Self Service Data Preparation

Heatmaps

Survey/Poll Management

Real-Time Data

Transcripts/Chat History

Mobile Friendly Test

Click Tracking

Annotations

Real-Time Notifications

Behavior Analytics

Data Collection

Dynamic Content

Event Triggered Actions

Customizable Questions

Website Visitor Tracking

Chat/Messaging

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Heap vs Lucky Orange

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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