From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Super helpful information to provide to decision makers to show value.

I really like the way it seamlessly integrates with our applications.

Ability to make data driven decisions about which product features to invest in, which features to deprecate.

Setup for an Angular application was a little difficult.

Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design.

I think the customer service is friendly and the conversations with the staff have been pleasant.

Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

I get great insight into customer usage of our software. It can be almost as granular as you would like.

They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously.

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign.

Pendo bridges a good gap for us in quickly learning how our users interact with our software - It helps us understand their needs better.

The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.

The ability to determine how clients are spending their time is helpful.

It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important).

Our customers love that these embedded guides prompt them through the actual processes they perform in the Bandwidth Dashboard. It’s like having an expert train you through every step.

This software is incredibly robust and easy to use.

Tagging each page was a boring task. Also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way.

Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable.

The team has been great and it's been extremely useful with great, granular data.

NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number.

I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company.

Some parts of our application are not able to be set up for analytics - that is not Pendo's fault at all, but results in some missing pieces.

They are always their to help with issues, provide best practices and more.

We can set up lots of funnels and the visualisation always helps.

Pricing is seen as its one of the major limitations. Beginner's are expected to face problems in understanding the interface of this software.

It's not easy to use, but is very to implement and start to collect information. I miss some function to predict the user behaviour, because this we need to use another tool together.

The experience has been great. Although, I requested a refund once and it took a while.

Mixpanel does not document the whole protocol and this is VERY inconvenient when server-side events are to be implemented, or your application requires proxifiying to work around adblockers.

It's really easy to use and the Segment integration makes it an amazing analytics solution.

Segment integration, Open API, good campaign tracking , funnel reporting and great user reporting aswell.

Overall this product was easy to integrate and use, but ultimately did not provide the level of detail needed to run a successful data-driven business.

We have been tracking user events and Mixpanel has proved a great ally for that.

Mixpanels helps to analyze the customer's activities over time when they visit the web application , along with this it also helps to understand the customer's behavior.

Configuration and integration seem to be a bit painful. Lots of boilerplate code especially if you want to track different screens, features or even app events to other platforms.

Great overall experience on the setup and tracking of information.

The new UI is really nice (visually), I love how graphs look like. Mobile app is super snappy.

It's easy to use yet can become a very powerful tool to help understand metrics of web applications and behaviors of users.

Reports can be hard to create and really depend on proper input, I regularly have to sort through dirty data (wrong email, etc.) to massage it can get a more accurate report.

I liked that it was very intuitive to use. For example creating dashboards, product analysis (both web and mobile) and making funnels is very easy.

A few features are difficult to setup. Drip campaigns require a learning curve.

It's also a very difficult product to use and requires extensive training to get the most out of it - even for a user that wants to access basic reports.

The easiness to track information and the possibility to analyse it based on segments teams was great. The customer support has always been active and answered fast.

It was a great product we use it on daily bases to track the user activity on our site and based on the research we plan our future goals.

It is highly useful for those products which are based on customer service over web like hotel bookings, resume creation, etc.

I always liked the simplicity of Mixpanel and the level of support & document available to make the entire integration fast & smooth.

I especially helps us in customer acquisition, activation, retention,  but also in revenue and referral activities.

One of the best product which allow tracking user interaction with the application. Easy integration with frontend and backend (nodeJS) projects.

The tool is easy to use, has great customer service, and the pricing options are extremely affordable.

US Dollar

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.


Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.


Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.

LongDescription

Real-Time Analytics

Engagement Tracking

Cohort Analysis

Funnel Analysis

User Research Analysis

Leave Tracking

Surveys & Feedback

Employee Onboarding

Idea Management

Customizable Reports

Activity Tracking

Customer Segmentation

Real-Time Monitoring

User Onboarding

Sentiment Analysis

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Product Roadmapping

Event Tracking

Communication Management

NPS of Customers

Audience Targeting

Churn Management

Data Import/Export

User Journeys

Pulse Surveys

Customer Activity Tracking

Self Service Portal

Customer Experience Management

Self Service Tools

Heatmaps

Conversion Rate Optimization

Planning Tools

Orientation Workflow Management

Survey/Poll Management

Real-Time Data

Pageview Tracking

Performance Metrics

Training Management

Contextual Guidance

User Interaction Tracking

In-App Events Tracking

Time on Site Tracking

Workflow Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Retention Tracking

Data Visualization

Visitor Tracking

Chat/Messaging

Customizable Templates

Conversion Tracking

For Sales Teams/Organizations

For Mobile

Revenue Tracking

Multi-Language

For Websites

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

Usage Tracking/Analytics

In-App Training

Monitoring

Prioritization

Trend Analysis

Feedback Management

Product Data Management

Third-Party Integrations

Search/Filter

Electronic Forms

Gantt/Timeline View

Requirements Management

Customer History

A/B Testing

Deadline Management

Launch Management

Milestone Tracking

Employee Management

Website Analytics

Multi-Channel Marketing

HR Management

User Management

Personalization

Asynchronous Learning

Status Tracking

Release Planning

Text Analysis

Self-paced Learning

Project Templates

Access Controls/Permissions

Data Storage Management

Free with up to 1,000 monthly active users. Each Pendo Free subscription includes: one web, one Android, and one iOS application key, no-code analytics and in-app guides, and full access to the Pendo community and resource center. 
For greater than 1,000 monthly users contact Pendo for a custom pricing plan.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Pendo

In Person

Live Online

Webinars

Documentation

Videos

Mixpanel is a product analytics solution that helps businesses gain insights into audience behavior and track customer journeys. It enables managers to convert leads into customers, generate custom reports, build funnels, view top user flows, create cohorts in bulk and automate workflows via a unified platform.

It offers a variety of features such as A/B testing, audience targeting, conversion tracking, data visualization, statistical analysis and more. Mixpanel allows employees to create and manage campaigns and calculate conversion rates. Additionally, it lets administrators build custom dashboards, receive alerts for product updates and monitor products' key performance indicators (KPIs).

Mixpanel comes with an application programming interface (API), which facilitates integration with several third-party platforms such as AB Tasty, Alooma, Apptimize, Branch Metrics, Chartio, Google Cloud Platform, Intercom and more. The platform is available to users for free and on monthly subscriptions. Support is extended via phone and email.


AB Testing

ML Algorithm Library

Test Scheduling

Visual Editor

Mobile Alerts

Referral Tracking

Collaboration Tools

Campaign Segmentation

Visual Notifications

Statistical Analysis

Model Training

Statistical Modeling

Predictive Modeling

Data Discovery

Contextual Targeting

Interactive Reports

Geotargeting

Push Notifications

Visitor Management

Visualization

Dashboard

Customer Journey Mapping

Split Testing

Notification Scheduling

Device Targeting

Drag & Drop

Campaign Management

FREE: 100K monthly tracked users and the essential features to find product-market fit
GROWTH: Starting at $25/month with the ability to pick your monthly tracked users and buy online
ENTERPRISE: Custom plans and pricing to empower teams in large organizations

Pendo vs Mixpanel

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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