It's like Facebook for task management. The best thing about Asana is surely design, it is minimalistic, beautiful, smart and goal oriented.

There is nothing a find to criticize in a negative way from this product, by the way.

Asana has a super friendly user interface that makes task management far more joyful than other competitors.

Asana is a great software it keeps things easy and clear to follow...the way it has listings  and timeline helps to navigate through the activities I also like how it tracks milestones of a project.

I like the ease of use and the simple platform, very good teaching tutorials. Ans FREE Forever, I must add there are upsells, But again they are VERY affordable.

Asana is super easy to use, fun with all the colors and functionality and helps keep me on track.

The user interface is great - it's easy to jump in and start using it, and then to get better at using some of the amazing features of it.

Pleasant interface, great potential, but there are other (free) programs that do more and have better integrations for Project Management.

The iPhone app is fantastic and an absolute must. The ability to connect the inside teams and outside teams together is a huge help.

We love Asana's capability to integrate seamlessly with Google drive for ease of setup.

The price and opportunities this tool bring is a great way for any team to keep organized whether it is a very large event or a small quick project.

This can be frustrating because you are only able to see conflicting requirements in the Timeline view.

It's an amazing task management system. The customer support is also great.

All tasks are effectively overseen. Asana has been an incredible execution to our group permitting us to remain focused on the endorsement progress for each logical exploration.

It is one of the most complete softwares that has been a great implementation to our research protocol approval progress.

We've tried several platforms and this is our favorite. Integrates perfectly into Google calendar which is very helpful.

The whole application left me indifferent or even slightly repulsed. That sounds really harsh when I write it, but it's the truth.

This product is easy to use and integrate across different teams. There are many setting to help notify you on progress of a project and the mobile app works flawlessly as well.

It can be confusing - and overwhelming. So many features that you can get lost just in features.

The ability to structure my projects into specific areas to keep track of my working progress is priceless. To have a reliable platform to resource all my information saves me hours of work every day.

When I miss a task with a repeating due date, in order to bring it current it appears I have to mark it complete for every day that was missed. This can be tedious when coming back from a vacation.

Asana has been an amazing tool for keeping our processes efficient and transparent, and we've set up teams shared with some clients so that they too can be aware of our progress on their projects.

I hate missing my deadlines and it's annoying to see those subtasks that keep going back even when they're marked complete.

Amazing user-friendly UX/UI. Great range of plugins to integrate SDLC elements seamlessly.

One of the best in the marketplace - slick, comprehensive tools, affordable pricing and constantly developing with tools improvements.

As a community manager and strategist and sole contributor, having a robust task tracker is essential so that I can be successful at my job.

Right now it's a mess, and I'm sure that has more to do with us than Asana. We're 80 people, we're on the way to be 200, and I'm worried about how much crazier it will get.

It crashes some times and it kicks me out of my account at least 3 times a week, which can be very annoying and frustrating.

I like the ease of use, fun colors, and the simplicity of creating projects and tasks.

I would say I am happy overall. Great product and have got the customer support whenever I needed.

The ability to switch a project from columns to lists to calendar with ease. The customer service is incredible.

This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Euro

Asana is a comprehensive project management tool that offers a range of technical features to streamline workflows and enhance collaboration within teams. With its user-friendly interface and robust capabilities, Asana provides organizations with a powerful platform for managing projects and tasks efficiently.

One of the key technical aspects of Asana is its integration capabilities. It seamlessly integrates with various third-party applications like Microsoft Teams, Google Sheets, Adobe Creative Cloud, Google Calendar, Harvest, Dropbox, Slack, Google Drive, Jira Cloud, Salesforce, Gmail, OneDrive, Zapier, Tableau, Sharepoint, Outlook, Office 365, Microsoft Power BI, and more. These integrations allow users to enhance communication, file sharing, scheduling, reporting, and coordination by connecting Asana with other popular tools and services.

Furthermore, Asana offers time tracking features that enable users to record and manage hours spent on tasks and projects. This functionality makes it easy for teams to track progress, allocate resources, and evaluate project timelines and budgets accurately.

Another technical aspect of Asana is its reporting capabilities. It allows users to pull data from Asana into applications such as Google Sheets, Tableau, and Microsoft Power BI to create custom tables, charts, and dashboards. This feature empowers teams to gain insights into project performance, track key metrics, and make data-driven decisions.

Asana's coordination features simplify task management and collaboration within teams. It enables seamless communication, assignment, and commenting on tasks, even allowing users to turn emails into tasks directly from their inboxes in Gmail or Outlook.

Overall, Asana stands out as a technical solution for effective project management, offering integrations, time tracking, reporting, and coordination features to optimize team collaboration, streamline workflows, and drive productivity.

Asana is the perfect platform to help teams manage and implement their IT projects across your organization.  Asana helps teams orchestrate their work at scale—from daily tasks to strategic initiatives. With Asana, teams are more confident, move faster, and accomplish more with less—no matter where they are located or how many different departments are involved. More than 135,000 paying customers and millions of free organizations across 190 countries rely on Asana to manage everything from company objectives to digital transformation to product launches and marketing campaigns.

LongDescription

File Management

Commenting/Notes

Real-Time Analytics

Deadline Management

Milestone Tracking

Bar Chart

Project Workflow

Multi-board

Employee Management

Forecasting

Multi-Channel Marketing

Messaging

Surveys & Feedback

User Management

Personalization

Status Tracking

Visual Workflow Management

Meeting Management

Employee Onboarding

Release Planning

Idea Management

Multi-Channel Management

Presentation Tools

Due Date Tracking

Time Tracking

Project Templates

Meeting Notes

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Process Change Tracking

Activity/News Feed

Templates

Charting

Progress Tracking

Task Board View

Employee Directory

Workflow Configuration

Task Scheduling

Ad hoc Reporting

Scenario Planning

Real Time Editing

Change Management

Marketing Calendar

Single Sign On

Project Planning/Scheduling

Strategic Planning

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Rules-Based Workflow

Projections

Product Roadmapping

Knowledge Management

Multi-Campaign

Communication Management

Brainstorming

Supports Agile

Office Suite

Resource Management

No-Code

Guest Access

Calendar Management

Agenda Management

Integrations Management

Goal Management

Customizable Fields

Collaboration Tools

Assignment Management

Campaign Scheduling

Project Scheduling

Template Management

Scheduling

ROI Tracking

Data Import/Export

Dependency Tracking

Campaign Planning

Multiple Projects

Process Modeling & Designing

Resource Allocation & Planning

Testing/QA Management

Action Item Tracking

Media Planning

Contact Management

Audit Trail

Version Control

Ideation

Retrospectives Management

Content Management

Notes Management

Configurable Workflow

Project Time Tracking

Email-to-Task Conversion

Lead Management

Email Marketing

Cost-to-Completion Tracking

Windows Vista

Mac OS

Web browser (OS agnostic)

Windows 10

Asana Personal: 
Free

- Asana Starter:
€10.99 per user, per month (billed annually) or €13.49 per user, per month (billed monthly)

- Asana Advanced: 
€24.99 per user, per month (billed annually) or €30.49 per user, per month (billed monthly)

- Asana Enterprise & Enterprise+:
Contact Asana for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Asana

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Case Management

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

SSL Security

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Asana vs Freshdesk

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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