MRI Residential Management vs Track Vacation Rental PMS
MRI Residential Management has 26 reviews and a rating of 4.08 / 5 stars vs Track Vacation Rental PMS which has 11 reviews and a rating of 4.09 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Having everything at your fingertips is pretty amazing. The functionality and clean lines of the software make navigation a breeze.
- I like the direction the vendor is taking the platform and the significant investment they are making in improvements and enhancements.
Cons
- In the event that an issue worsens and requires immediate assistance, it can be virtually impossible to get back to the individual already aware of the case.
- The work order system is a pain. There are too many screens to go through and it really isn't necessary for the size of our staff.
Pros
- Ease of use, and the fact that it works to earn more revenue. Everything starts with revenue, and this software is very strong in this area.
- I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.
Cons
- Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.
- We have been trying to find out who our current rep is since November. Have sent multiple tickets since that time with no response at all.
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2020
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