Is MRI Residential Management right for your business?

We’re here to help you make the best Property Management Software choice.

best for

  • Property Management
  • Best For Small Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Good value for money
  • Great ease of use
  • Great functionality
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Frontrunner 2020

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What is MRI Residential Management?

MRI Residential Management suits managers looking to reduce costs while also increasing property occupancy. MRI Software has developed a comprehensive system that offers end-to-end functionality, managing everything from leasing to renewals, scheduling and more. It also offers a best-of-breed affordable & public housing solution. MRI Residential Management offers role-based dashboards which give owners, service managers, property managers and leasing agents increased visibility into the facets of the property that are important to them. MRI's platform offers a secure architecture that scales with the business. The solution offers a complete set of features to ensure success. Its online leasing module lets prospects view all available units and amenities; they can also f... read more

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User Review Highlights

4.08

26 Reviews

5
8
4
9
3
8
2
1
1
0
4

Ease-of-use

out of 5
3.5

Customer Support

out of 5
3.5

Value for money

out of 5
4

Functionality

out of 5
  • icon"Having everything at your fingertips is pretty amazing. The functionality and clean lines of the software make navigation a breeze."
  • icon"I like the direction the vendor is taking the platform and the significant investment they are making in improvements and enhancements."
  • icon"For the most part, it is easy to use and allows me to have everything about a resident at my figure tips."
  • icon"In the event that an issue worsens and requires immediate assistance, it can be virtually impossible to get back to the individual already aware of the case."
  • icon"The work order system is a pain. There are too many screens to go through and it really isn't necessary for the size of our staff."
  • icon"Sometimes, the reports won't run, it freezes up/locks up, and there is a lack of correct export from the Boston Post; I'm not sure if it's due to MRI or Boston Post."

Read user reviews

How much does MRI Residential Management cost?

Free trial

Not Available

Free version

Not Available

Which features does MRI Residential Management offer?

People who reviewed this software give it a 4 star rating for functionality.

How easy is MRI Residential Management to use and deploy?

MRI Residential Management supports multiple deployment options, including: Cloud, SaaS, Web-based, Windows, Linux.

People who reviewed this software give it a 4 star rating for ease-of-use.

What do verified users say about MRI Residential Management

4.08/5 out of 26 Reviews

Showing 1 - 5 of 26 reviews

Michael

Company size: 51-200 employees

Industry: Commercial Real Estate

Time used: Less than 6 months

5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2017

Best Residential Management Software I Have Used!

I have worked in property management for numerous years and have experience with six different residential management products. I will admit MRI (like most) can be a little glitchy and slow at times but what it lacks in that it makes up for in the variety of reports you can pull and is probably the easiest system to correct errors in and make changes in. I personally specialize in marketing underperforming properties and so it's so great to be able to pull specific demographics about the resident population and the trends of leasing efforts. MRI is attractive, easy to use and will amaze you with the amount and type of data that can be populated and displayed. In my opinion, this system is the best for competitive leasing agents, and larger properties.

Pros

Huge variety of reports that are a massive help in marketing efforts. Easily correctable errors, to ensure accurate reports.

Cons

Does not allow for "paperless" resident files as easily as other programs, not able to attach PDF's into residents accounts easily.

Ingrid

Company size: 501-1,000 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

Easy From one and all I need after 8 years

Good and I have always Recommended Companies will provide its own variations but always good

Pros

Even though training was a choice I learned to use it by navigating by myself and at my pace . All the tools are in the right spot, when changing companies the MRI I found was more evolved with different tools but still the same easy access to all I Needed

Cons

One thing I didn’t like is that when leases for one particular case for instance a 3 months lease , if the company doesn’t provide it then MRI won’t do it , the whole system has to offer it all

Jason

Industry: Commercial Real Estate

Time used: Free Trial

3

Ease-of-use

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

October 2014

Comprehensive yet dated application, difficult communications matrix

Pros

MRI offers quite a wide array of modules and services and partners with virtually all industry leaders in areas where there is no native solution. Their analytics and network of professional services team members is of great value.

Cons

The dual interface (Windows and Web) complicates deployment and support. While the web application is scheduled to receive a more intuitive interface and search option, this is years behind and still does not address the need for the Windows application, which I was dismayed to learn is not really receiving any enhancements or a refresh. Communicating with support is a nightmare, especially with regards to long-standing cases. Even if a tech is assigned to a case, the customer is not allowed to contact this person directly by phone or email. In the event that an issue worsens and requires immediate assistance, it can be virtually impossible to get back to the individual already aware of the case. IRs can also go on for years without being addressed which clearly and negatively impacts the flow of business. Overall, it just seems the sales team is always quick, responsive, and always willing to lend extra effort while support and development can range anywhere from attentive and professional to evasive and impolite.

Nyree

Industry: Commercial Real Estate

Time used: More than 2 years

3.5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2016

Great product

Pros

I like that they are continuing to improve the product and hopefully give us everything we need. I like that they give you upgrades without having to make it yourself, and I definitely like that they changed MRI web so that it was more commercial focused versus residential.

Cons

When we purchased and went live with the product, we were promised things that the software didn't have. I believe that was in the hopes that it would have that eventually.

Steven

Company size: 1,001-5,000 employees

Industry: Commercial Real Estate

Time used: Less than 6 months

5

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2016

Great and Reliable

I have been using MRI for almost 3 years and it's my daily lifeline for business. It integrates very seamlessly with other programs which are a huge benefit, such as MRI and LRO Rainmaker

Cons

I wish there was a way to view multiple resident accounts at once. Also, I wish you could adjust view settings, for example when you type a resident's apartment number I wish their phone number and email address would pop right up.

Showing 1 - 5 of 26 reviews

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