EPIC Failure - terrible service - Find an alternative - I wish we did.

Great help available if needed. Easy to track reviews and customer inquiries in one place.

Ease of use of the platform. The ability to look at our brands in individual tabs.

I don't like how data is pulled I feel that it is not as efficient as it could be.

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.

Very easy to use  -- it gives a very easy to read interface.

Great tool to connect businesses with their customers.

Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

I like the fact that it is easy to use and there is no fluff - you get right into the core of the platform straight away.

Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.

I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.

Great for capturing reviews from our customers.

Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback.

The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.

It often had problems where it would switch between dats or social media platforms. When this happens you can not just switch it over you have to start totally over and  it gets really annoying.

I feel it may be very intimidating for some. A lot of information is given on many platform through Soci and it can be confusing.

It helps that reviews are responded to so quickly. It helps us be effective at our jobs.

Takes a while to get used to it, and then some things make no sense to me, maybe to other users.

User friendly, a great tool for prospects and residents to note their experiences.

The ability to observe and evaluate the results and trends on your social media accounts and their social media calendar is amazing too.

Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.

I love that SOCi integrates so much of our business presence online in one place. From reviews, social media, calender's and more its a one stop shop.

I like SOCI because it is easy to use and very friendly for those who aren't social media savy.

I love the ease of posting to multiple platforms, and being able to schedule them in advance.

Soci is easy to use and navigate. Easy to reply to reviews.

As a property manager of a 522 unit community i have a lot of tasks. Soci makes a great handful of my task load a lot lighter.

Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.

It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.

Love the ease of all our social media being in one place.

Sometimes the software is difficult to navigate.

Nice UI, easy to navigate, nice add ons like gifs, video, emojis.

I sometimes find it frustrating but that could be more of a problem with my co-op's material that is available to me.

It provides a wide range of features that make it easy to keep track of all your accounts, and the automation tools are particularly helpful. The only downside is the relatively high pricing.

It's pretty quick to learn and easy to navigate. The ability to create posts from the calendar, from your dashboard or other spots within the platform is the best part.

They really listen to what you need in SOCi to uniquely benefit you and your clients. The customer support is always helpful and responsive.

Its very confusing to use. I have attended several webinars and they are too complicated.

They always keep their ideas fresh and productive. I love how user friendly the dashboard is, and everything is always perfectly accurate.

As an all in one place solution to managing my social media, this is a good solution.

I enjoy the ease of the process in assisting with marketing and helping respond to comments in social media.

We previously didn't use a reputation management tool, but SOCi has been incredibly helpful. It's a great tool with incredible customer service.

Wish these posts just  appeared in my scheduled posts on facebook and I could edit. Not notified when there is a problem- so a week or two can go by before I realize something is wrong.

I like the stats that I can pull from the software. Being able to see our engagement spikes at a glance is awesome, really helps me decide when to post as well as what types of posts to use.

US Dollar

Your customers need a tour guide for their shopper journey. User-generated content (UGC) is the insightful, vibrant, trustworthy companion your shoppers are looking for. Enter Bazaarvoice. We help you get shoppers what they need at every stage of the journey.

Bazaarvoice’s comprehensive UGC platform ties together your e-commerce site, your social accounts, your retail channel, and the industry’s best content acquisition services.

No more sampling with one vendor but that content can’t get to retail. No more ratings and review software but no great way to get content flowing. No detached social media strategy program that doesn’t benefit your e-commerce site. 

With Bazaarvoice, you’ve got a single place where you can acquire the content you need and get it across the full customer journey. And get your own internal teams working together to sell more, faster.

LongDescription

Brand Tracking

Review Generation

Review Notification

Social Media Monitoring

Review Monitoring

Response Management

Dashboard

Reporting/Analytics

Social Sharing

Review Request

Negative Feedback Management

Content Management

Social Media Integration

Reporting & Statistics

Visual Analytics

Engagement Tracking

Customizable Reports

SMS Messaging

Sentiment Analysis

Customer Experience Management

Performance Metrics

Email Reminders

Website Integration

Ratings/Reviews

Social Promotion

Purchasing & Receiving

Multi-Channel Management

Post Scheduling

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

11-50

51-200

201-500

501-1000

1000+

Bazaarvoice

Documentation

SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration.


SOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Additionally, it lets administrators gain visibility into performance metrics through analytical reports.


SOCi provides mobile applications for Android and iOS devices, which helps marketing professionals manage online reviews, track social media trends across corporate pages and receive push notifications about new reviews or assigned tasks, even from remote locations. Pricing is available on request and support is extended via live chat and other online measures.



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