All Zolmi Reviews
1-18 of 18 Reviews
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Kathy
Verified reviewer
Cosmetics, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Easy to use - Loaded with features
Overall this is a great program and I'm so happy that I found it and switched. It is easy to learn and the integration has been wonderful. When my client clicks to book, I think they have a beautiful experience going from my site to the belliata site and everything has been moving smoothly. The price is affordable compared to some other booking sites and I would highly recommend this program to anyone with a spa or salon.
PROSI had been in the planning stages for my business for over a year and was going to use another booking option, but kept having issues. With only a week before my opening date I decided to quickly onboard something else. I reviewed maybe 5 companies and this one was the perfect fit. I was able to implement it within days and easily integrate it with my existing web design builder with very little adjustment. The customer service from [sensitive content hidden] and his team is so personal, I honestly have never experienced this online before. They are always online ready to help via chat. And I've definitely had a lot of questions!
CONSAs for cons, there are not many that I see. I do wish I could sell gift certificates on my website through Zolmi. I can sell them in person using the program, but I wanted to sell them online like a "service". I ended up building product codes in Stripe and integrating them into my website as a workaround. I have also had a few glitches like not being able to cancel an appointment that I created or issues copying my schedule into the calendar a few weeks out. But the staff helped get those resolved quickly so it wasn't a big issue. I am considering using the website builder option on here and just ditching my other website altogether next year to save money. But to do this I would probably need the option of adding on extra pages that I can edit to make my website fuller. I can't seem to get it all built in just the few pages they offer. I also would love the option for clients to use a coupon at booking or payment options like afterpay for those who pay in full.
Reason for choosing Zolmi
The pricing was better, it was easier to use and it had more features and customization options.
Reasons for switching to Zolmi
I kept having problems with the booking tool in websitebuilder.com and didn't trust that my clients would have a good experience booking through the system.
Vendor Response
Hi Kathy, thank you so much for your excellent review regarding our software (which will be shared with all of our colleagues at Zolmi). We are super pleased to have you as part of our growing community. We will look further into how we can make the setting up of our payments with our partner - Strip. It is important to make it easy for you and other members. Thank you for this valuable feedback and we are glad you were able to resolve the issue. It is important to us that your clients have a great booking experience and seamless with your website and glad that this is the feedback you are getting. If and when you are ready to set up your website with our website builder, please ask if you need any help and we will be delighted to assist you. Thanks for being a valued member and all of us at Zolmi look forward to helping you grow your business. - Paul and the Zolmi team.
Replied October 2023
Amy
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great software, amazing customer service!
When choosing Zolmi I had never used an online accessible booking system with my business. I had looked at other Salon/Spa tailored programs that I knew other colleagues in my hometown use, but none of them really spoke to me. What initially caught my attention was that the software through Zolmi was free of charge. I was able to access most features that I needed, and the team at Zolmi allowed me to access those I couldn't, when I needed to, until I upgraded into the premium features once SMS reminders were made available earlier this year. While using the free version, the software would still send out reminder emails, which is a great feature. The SMS reminders have helped take things to an even better level for myself and our clients. Any time I've needed assistance with troubleshooting or have a question, despite there being a substantial time difference from where I am located and Zolmi headquarters, I am taken care of in a super timely manner. The personal and involved customer service I feel that I have received makes me feel like the team at Zolmi genuinely care about me and my business. It has been a great relationship working with Zolmi so far!I feel very fortunate to have come across Zolmi when I was looking for an online accessible booking system.
PROSAs an initial newbie to booking software when I started using Zolmi in April of 2021, I found it easy to use, especially with the great service support I received from [SENSITIVE CONTENT] and the team. I like how customizable this software is to my business, and the ease of adding services is. Using the software has made certain aspects of my business far more streamlined and has freed up valuable time by not having to do phone call or manual text message reminders.
CONSWorking with the scheduler from my PC or laptop is super simple. I sometimes have challenges with access via my cellphone. While scrolling to check appointments, it is easy to accidentally drag an appointment and move it to an alternate time without realizing it. Booking appointments via my phone also feels a bit more complicated than on my PC or laptop.
Vendor Response
Thank you so much for your kind words regarding our salon software and especially our customer support. We have taken your feedback on how we can improve our app experience for you in terms making easier to book and we will update our app over the coming months in relation to your feedback. Our aim always is to provide the best customer experience to our valued members and I will pass on your positive feedback to all of those involved.
Replied November 2022
Marquella
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed January 2023
Seemed like a good place to start my business..... But.... I found better....
It has been very helpful to get my business up and running, but I think it is time for me to move on to another POS system that actually allows me to take the full payment and give me reports of my sales, like Square Appointments.
PROSThe cost of this software is very affordable, But actual use of it is rather frustrating at times.
CONSWell it does not work all the time on my phone, sometimes when I add an appointment on my phone it does not show up on my computer, I have to try to open things multiple times, Trying to change anything is a pain, it says there is a P.O.S. but I have not been able to figure out how to do this, I can not do group payments, I can not group clients together in any way shape or form, the app is super slow, I can not just click on the time slot to add an appointment just on my phone tho.
Reason for choosing Zolmi
Because I was new and did not really know the ins and outs of the whole software thing, I have since realized that I made the wrong choice, I need to move to something that is more user friendly and can actually take payments and give me the reports I need to run a successful business.
Vendor Response
Hi Marquella Thank you for your feedback, we very much appreciate your comments and will share with the team. We're sorry that we haven't been able to fufill your needs at this point If you need anything to help the move to your new provider, please contact us via live chat 7 days a week and our team will be happy to assist you with whatever you need.
Replied January 2023
Dale
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great Value for Money!
Very User Friendly, The Team is very helpful to assist you with your issues and concerns directly, also the Software is always developing and improving.
CONSProbably the Marketing Feature related to Acquiring Reviews from the Client of instead having it on email they can have an option on SMS.
Vendor Response
Hi Dale, all of us at zolmi very much appreciate you taking time out to give us your feedback and how we can improve. We will releasing our SMS customer feedback module in early 2023 and this will allow you to automate your customer feedback via SMS and not just email which is the process we have at the moment. We know our feedback tool is one of our members' favorite elements in our zolmi. It is excellent to hear your appreciate our dedication to providing our members with the best customer experience and being available to you 7 days a week. We have many many more great features coming out over the coming months which will help your barber shop (as well as salons, spas etc) to achieve your business goals. Thank you for being a valued member and we look forward to supporting you in your needs for a long time to come.
Replied December 2022
Livia
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
excellent and easy software!
easy and logic way to use it, clear, full options to manage e modern way a Spa/Beauty Saloon, without destroying your wallet :)
CONSthere's no problems with software, because if there's a problem, is fast resolved. So if there's a solution to problem, there's no problem!Technical staff N°1
Reasons for switching to Zolmi
too expensive
Vendor Response
Thank you Livia for your nice words regarding zolmi and choosing us to fulfill your spa software needs. Your valued feedback and ideas on how we can create a great product for you and other members is invaluable to us and helps us keep developing the software. I will pass your positive comments on to our support team which they always love to get such comments from happy members. We have many exciting product updates in the coming months to support your spa.
Replied December 2022
Elyse
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
I am blown away by Zolmi! So grateful I found this app.
Everything is intuitive and modifiable. The interface is attractive. I was able to have all my needs for a POS and booking system met! Any time I had questions, I could ask the chat support team and they would reply almost instantly. (Shoutout to [SENSITIVE CONTENT] - you were super helpful) It does what it should do AND more for a hair salon, they have thought of all the different needs and uses, came up with an all-in-one app AND it's free?!
CONSNothing so far, I really like this app.
Vendor Response
Hi Elyse. thank you so much for your wonderful review regarding our app and customer support staff..I will be passing on your feedback to all the team. It is good that we have been able to fulfil all of your salon POS and booking needs. If there are any other features you would like to see, you can contact us by live chat and we will be super happy to listen to your ideas. We look forward to supporting in the year ahead .
Replied January 2023
Jessica
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The best of Zolmi is the support team
I appreciate the team always be there for the users. Compare to the similar softwares that I used previously, Zolmi is above all of them and I will keep using it.
PROSThe support team always helpful and I always get prompted respond. It is a value all in one salon platform software.
CONSThe system is unable to connect merchant service.
Reasons for switching to Zolmi
Value, functional, our client's feedback, support team service.
Vendor Response
Hi Jessica. We would like to thank you for your nice feedback and review. Super glad you find our customer support team helpful and always prompt when you contact us via live chat. We will be launching our own merchant service / credit card payment processing in the coming weeks which will allow you to have more flexibility with our no-show protection / deposit functions as well as in person payments when your clients are in your nail salon. It is good to see you are finding zolmi great value and you appreciate all of the features available to you. We look forward to helping you grow your business in the years to come.
Replied December 2022
Jurgen
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Easy to use
We are using it daily for the last 2 years and we are in love with it
PROSHow easy it is to set up and the features are endless
CONSAll good nothing to dislike here. Helps me in every way
Reason for choosing Zolmi
We were not using a program
Vendor Response
Hi Jurgen Thank your very much for taking time out to leave a review for us, we really appreciate it. We are happy to see you using many of our features for your growing barbershop including the customer feedback surveys, online reputation management to improve your Google reviews, website builder and online booking. Thank you for being a valued member over the past two years and from all of us here at zolmi, we look forward to supporting you in the years to come.
Replied December 2022
Acel
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent
Very easy to use. Friendly-user system. Customer service is not hard to reach.
CONSHistory of invoice of the customer is not showing.
Vendor Response
Hi Acel, thank you for your zolmi review, we really appreciate it. It is good to see you're finding our software friendly and easy to use ..our team will love to hear this feedback which I will pass on to them. We pride ourselves on our high levels of customer service to all of our clients around the world. In the new year, as part of our ongoing weekly improvement updates we will be re-designing our customer records to make it easier to use and providing you even more information to help you quickly see the customers' history, previous invoices, notes and much much more. Thank you for being a valued member and we look for to supporting you in the years ahead.
Replied December 2022
Sarah
Cosmetics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Appointment booking software
good so far as we are just setting up and ttesting
PROSIt was easy to set up easy to integrate with our payment processing software, intuitive and the online customer / technical support during set up and testing has been fantastic, very responsive, very helpful very knowledgeable.. Thanks[sensitive content hidden]
CONSDon't know yet because we are just setting this up and testing at the moment
Reason for choosing Zolmi
Ease of set up and use and integration with stripe payment processing and ofcourse an affordable monthly price
Davide
Cosmetics, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Este software me cambió la vida
Me cambio la vida, cojo citas en todos los sitios, al bar , al restaurante , ya no tengo que viajar con la agenda de papel. Software espectacular
PROSUso la versión gratuita desde casi un año y es increíble, me encanta y a mis empleados también ! No vamos a cambiar nunca más… Lo recomiendo a todo el mundo! Enhorabuena
CONSSi hubieran los recordatorios en whatsapp sería súper
Reason for choosing Zolmi
Layout más sencillo
Vendor Response
Muchas gracias Davide :0) Es increíble ver que nuestro software para salones ha cambiado tu vida. Transmitiré tus agradables comentarios a todo el equipo, ya que sé que los apreciarán mucho. Es bueno ver que utilizas todas nuestras características en el software, incluyendo nuestras herramientas de retroalimentación de los clientes para ayudar a mejorar su experiencia. Investigaremos la integración de Whatsapp en el primer trimestre de 2023 y veremos cómo podemos utilizarlo para enviar recordatorios de citas y otras notificaciones a sus clientes. Gracias por ser un valioso miembro de zolmi y esperamos poder apoyar su negocio en 2023.
Replied November 2022
Maria
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excelente Aplicación gestión de citas
Llevo utilizándola mas de un año y me ha ahorrado mucho tiempo en la organización de citas al despreocuparme ello y hacerlo automáticamente el sistema
PROSUna vez que la comprendes es muy potente.
CONSNo hay nada, para mi negocio es perfecto y me ahorra muchísimo tiempo.
Reason for choosing Zolmi
Lo utiliza mi hermano en su negocio también, el se hizo de pago y yo a primeros de año pasare a ello también, se lo merece esta aplicación.
Vendor Response
Estimada María, gracias por la reseña positiva de zolmi. Nos alegramos de que lo aprecie y de que le esté ayudando a hacer crecer su negocio. Como parte de nuestras continuas mejoras en el servicio, estamos trabajando duro para que sea aún más fácil acceder y ver los beneficios de zolmi. Sentimos una gran satisfacción al escuchar que usted ha sido capaz de ahorrar tiempo y disfrutar más de la vida en lugar de gestionar su negocio. Gracias por elegirnos y deseamos poder seguir ayudándole a usted y a su negocio en 2023. Si tiene alguna pregunta, póngase en contacto con nosotros a través del chat en vivo 7 días a la semana a través de la aplicación.
Replied December 2022
Ana Belen
Cosmetics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Zolmi es el mejor software para llevar mi centro!
A mi zolmi me ha facilitado el trabajo 100 x 100, estoy súper contenta, y mis clientas más.
PROSLo bien que va el software, el funcionamiento, lo fácil que es, y como me facilita el día a día.
CONSMe gustaría que mandara recordatorios a WhatsApp
Reasons for switching to Zolmi
Por seguridad
Vendor Response
Estimada Ana Belen, gracias por su maravillosa reseña. En zolmi trabajamos duro para asegurarnos de que el software les sea fácil de usar y puedan beneficiarse de ello. Es fantástico saber que a sus clientes les gusta utilizar la página de reservas online para pedir sus citas. Estamos estudiando constantemente la opción de integrar zolmi a Whatsapp para el próximo año, pero todavía no podemos garantizar que vayamos a lanzar esta función. Estamos deseando poder mejorar nuestro software aún más para usted en 2023. Si necesita ayuda, no olvide ponerse en contacto con nosotros a través del chat en directo cualquier día de la semana a través de su aplicación.
Replied December 2022
Monica
Cosmetics, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
muy contenta con la app y muy atentos en atencion al cliente, un 10!!!!
todo me parece un software perfecto para mi sector
CONSno hay nada que este a disgusto, en general muy contenta con el servicio
Vendor Response
Thank you so much for a wonderful review Monica, we are all super happy you are loving the Zolmi app. I will pass your positive comments and your 10/10 on to our customer service team which will make their day. If you have any future support needs or anything you are missing from the app, please contact us via live chat 7 days a week.
Replied January 2023
Raquel
Cosmetics, 1 employee
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2022
Buen Software para tramitar el trabajo
Buena
PROSEs fácil de usar,muy intuitivo y me facilita mucho el trabajo
CONSQue en aplicacion de movil a veces cuesta agendar
Vendor Response
Estimada Raquel, gracias por su reseña y sus comentarios positivos. Vemos que no está completamente satisfecha con su suscripción a zolmi y me pongo en contacto con usted directamente para conocer su opinión en detalle y saber cómo poder mejorar el software para usted. Sin embargo, es alentador ver que el software le parece intuitivo y que le facilita el trabajo. Estamos introduciendo mejoras continuas en nuestra aplicación para que sea aún más fácil de usar, lo que mejorará su experiencia al utilizarla. Si necesita ayuda, no dude en ponerse en contacto con nosotros a través del chat en directo de la aplicación, donde estamos disponibles los 7 días a la semana.
Replied December 2022
andrea
Individual & Family Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2022
Es un buen software
Lo mejor de todo es que ya no pierdo nada de datos y ademas los recordatorios para mis clientas ayudan mucho
PROSEs bastante completo, y tiene muchas funciones
CONSNo es muy rapido entre una accion y otra
Nicci
Health, Wellness and Fitness, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Supper easy and no stress
Fantastic fast and friendly service.
PROSWe needed something basic for keeping appointments ,sales ect
CONSCan't seem to find a group payment , rather than charge each employee separate.
Reason for choosing Zolmi
Free
Vendor Response
Hi Nicci, thank you for the nice feedback. It is great to hear you find zolmi stress free, super easy to use and combined with WOW customer support.. that is our goal. I will pass your feedback on to our colleagues who will be delighted to hear your comments. I will contact you directly to understand about the group payment you mention in your review so we can resolve this for you. It is good to see you are using many aspects of your salon software, such as managing your appointments and keeping track of sales. If you have any questions don't forget we are available 7 days a week via live chat within your app.
Replied December 2022
Karima
Government Administration, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Karima Blelletta
Genial es una aplicación fácil de usar y muy cómoda
PROSLa mejor aplicación si tienes una problema te contestan a l momento.
CONSA le contrario me ha gustado todo muy buena aplicación gracias por todo