Limited history retained. Uses up the battery for long missions.

This is an excellent & easy to use survey app with great data & dashboard output.

Their Customer Support has been amazing and they work with us to provide us what we need, help to ensure we are getting everything out of the platform, and are great partners in business.

Very comprehensive and intuitive, easy to use. This product provides great visuals and an easy-to-use reporting tool.

It's easy to use/navigate and has been a great tool for keeping track of store information.

We can easily manage teams that are on the road and have them capture the data, feedback, and photos we want to help grow our business.

GoSpotCheck has just gone from strength to strength and the ease of use and functionality can not be faulted.

The only problem i ever had with this app was trying to figure out how to start my audits. Once I figured out it was just touch and go, I never had another problem with it.

GoSpotCheck is a great, easy tool to use. It's quick, easy to use, and gives me the ability to identify trends and areas of opportunity at a glance.

I have had a few tech issues in the past, but the customer service has been fantastic and worked hard to resolve the issues. I highly recommend using this app.

This app has made data collection much easier for my team. It has also helped us stay focused on the important items and hold each other accountable.

This is an amazing tool for sales teams that are in their field managing accounts and visiting retail stores.

Their follow up and reassurance that they are there for you is fabulous. The application is easy to use  - setting up custom missions for your company is a matter of following walk thru instructions.

I have been working with GSC for almost a year and they are great partners for our business.

Counterpoint makes it simple to cancel or change orders without forcing unwanted or unnecessary complete voids.

Overall, we're very happy with our purchase. From an point-of-sale perspective, it's very friendly.

It’s by far the worst decision I ever made for my company.

Our integrator (Rapid Domains) has done excellent work at reasonable rates.

We settled on CounterPoint because of it ease of use and great function ability. Before CounterPoint we used a general cash register without UPC scanning capability.

The overall is excellent, I really have nothing to complain about the program, it is definitely excellent.

Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information.

Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.

This is a system that does its job and worth considering.

It helps me auto fill orders or if I am not dealing with my usual contacts I can pull up their account to decrease confusion.

Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them.

I was forced to upgrade to the new NCR Counterpoint.

I suffer through a crash almost once a day. There is not a way to go back and “undo” most errors such as typos.

For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff.

Updates are expensive and require additional installation expenditures. The vendor charges some ludicrous prices for supplies, and they are expensive on support.

When problems or errors come up, they can be very difficult to deal with.

Counterpoint has been great for our point of sale and inventory system. Simple  ways to do most everything and extremely easy to get people up and  trained on the system.

We have paid about $30K for a system that we are totally frustrated with, and no one will get back to us as to when things will be fixed.

Counterpoint is a solid reliable product, easy to use for the end users. Dependable where it counted.

The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.

Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect  counterpoint tickets from being lost forever during a software crash.

The software is of an older design and could use a visual/UI refresh but it works well so that is a minor worry.

I have experience problems with all aspect of this software. Orders are being lost and irretrievable.

NCR is a trusted name in business automation probably for a century.

Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality.

Dependable product that was easy to customize and fit within the budget required.

This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support.

US Dollar

GoSpotCheck by FORM is a mobile task management platform designed to help businesses across retail, healthcare, hospitality and other industries set up corporate goals and directives for frontline employees. The centralized dashboard enables managers to generate custom reports, assign projects to team members and automate workflows in real-time.

It comes with an API, which lets businesses integrate the system with several third-party platforms such as Salesforce, Microsoft Teams, Looker and more. Pricing is available on request and support is extended via phone, email, documentation and other online measures.


LongDescription

Real Time Analytics

Employee Management

Surveys & Feedback

User Management

Exceptions Management

Status Tracking

Barcode/Ticket Scanning

Skip Logic

Customizable Reports

Activity Tracking

Progress Tracking

Real-Time Monitoring

Task Scheduling

Electronic Signature

Risk Assessment

Competitive Analysis

Task Planning

Rules-Based Workflow

Conditional Logic

Risk Analysis

Merchandise Management

Event Tracking

Image Capture

Customizable Fields

Data Capture and Transfer

Sales Trend Analysis

Warehouse Management

Scheduling

Data Import/Export

Offline Access

Mobile Signature Capture

Promotions Management

Risk Management

Assessment Management

Multi-Location

Risk Reporting

Content Management

Configurable Workflow

For Retail

Security Auditing

Mobile Access

Sales Reports

Dashboard Creation

Survey/Poll Management

Inventory Tracking

Compliance Management

Real Time Data

Performance Metrics

Historical Reporting

Vendor Management

Training Management

Issue Management

Risk Alerts

Maintenance Management

Role-Based Permissions

Preventive Maintenance

Question Branching

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Visual Analytics

Asset Tracking

Voice Recognition

Activity Dashboard

Inspection Management

Alerts/Notifications

Reporting & Statistics

Data Visualization

Reminders

Multiple Data Sources

Quality Control

Response Management

Accounting Integration

Interaction Tracking

Dashboard

Multi-Language

Audit Management

Alerts/Escalation

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Supplier Quality Control

Asset Lifecycle Management

Commission Management

Reporting/Analytics

Recurring Tasks

Contact Database

Prioritization

Trend Analysis

Feedback Management

Equipment Tracking

Supplier Management

Customizable Forms

Payment Collection in the Field

Incident Management

We offer Essentials, Premium, and Enterprise packages with both per/user and per/location models. Our Essentials package starts at $8,400/year and includes up to 20 licenses; additional users are added at $35/user/month. We also offer additional levels of platform configuration and customization, BI tools for advanced reporting, dashboards and analytics, APIs for additional integrations, and enhanced photo reporting for enterprise teams. Please contact our sales team for a demo, a customized quote for your organization, and a list of customer referrals.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

GoSpotCheck by FORM

In Person

Live Online

Webinars

Documentation

Videos

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.


The NCR Counterpoint omnichannel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.


POS terminals used with NCR Counterpoint systems can be customized to either be a touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.



GoSpotCheck by FORM vs NCR Counterpoint

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Advisor Recommendations & User Awards

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