NCR Counterpoint Software


93 reviews(3.5/5)
93 reviews(3.5/5)

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.

The NCR Counterpoint omnichannel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.

POS terminals used with NCR Counterpoint systems can be customized to either be a touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

93 Reviews of NCR Counterpoint

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  • Verified Reviewer

    Number of employees: 201-500 employees

    September 2018

    Counterpoint is a great system

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Really covers all the bees for running a retail business - inventory management, ordering, bookkeeping, etc.

    Cons

    The software is of an older design and could use a visual/UI refresh but it works well so that is a minor worry.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Daniel from juhahm foods corp

    August 2018

    POS system that is great and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff

    Cons

    The price! This software with equipment costs as much as a car and if you need customer service get your wallet ready

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from DataTech Corporation

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    August 2018

    a very scalable and configurable solution.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Report filters are all customizable and written using the industry standard "crystal reports" report writer so any report can be changed. All forms are customizable as well.

    Cons

    Can't take manufacture's coupons in a grocery environment. Gateway fees for merchant card processing can be pricey for businesses that are high volume like grocery stores.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sonam from TSYS

    Specialty: Other specialty retailer

    Number of employees: 501-1,000 employees

    July 2018

    Customer is God

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support

    Cons

    Need to enhance more features.
    Need to work on processing time so that processing would take less time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    Solid product, slow for patches and updates

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Dependable product that was easy to customize and fit within the budget required.

    Pros

    Counterpoint is a solid reliable product, easy to use for the end users. Dependable where it counted.

    Cons

    Getting patches to fix issues, or compliance patches often took many more months than perdicted. This resulted in missed deadlines and a decreased experience for customers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Peregrine from Whitfill nursery

    Specialty: Farm / ranch supplies

    Number of employees: 51-200 employees

    July 2018

    Installation Support

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management.

    Cons

    Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Michael from Habitat for Humanity

    Number of employees: 11-50 employees

    June 2018

    Server based and super customizable.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    One of the most complete Pos systems I've ever used. It is a true Point of sale, not cloud based. everything can be housed internally

    Pros

    When We used counterpoint it was an amazing program, you could build and customize every aspect of the experience. any report could be built and implemented relatively quickly. items were easy to create, you could time in/out all of your logistical data was there as well. customer service was great as well, very fast and friendly service. software was included as well, it was truely an all in one service.

    Cons

    This can be a very expensive system to use and is server based. If your server is not well maintained then you will have issues, if you don't have the capital to invest in the hardware then this is not for you either.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Claudette from Jamalco

    Specialty: Manufacturing & wholesale

    Number of employees: 1,001-5,000 employees

    May 2018

    NCR Counterpoint is a robust, reliable and user friendly software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good software for retails businesses as well as workplace cafeterias.

    Pros

    1. Wide ranging functionality with reliability
    2. Easy to upgrade
    3. Error messages provide solutions
    4. Easily queried database
    5. In built Export and Import options

    Cons

    1. Forms customization not inbuilt
    2. Database size limitation with SQL Server Express
    3. There are extensive setup options so implementation of several modules may be tedious.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Maria from EG Workforce Solutions

    March 2018

    Great product that handles multiple functions

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    NCR has multiple functionalities, from POS, scanning, touch screen, cash capabilities, time punches.

    Cons

    When one function is down it causes the dominos effect and affects the other functions as well. Customer service is no help you'll find your self with three phone calls three different reference numbers and the issue still not fixed

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessica from Windsor Beauty Supply

    January 2018

    Not very user friendly - poor Customer Service response time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This program offers a very large selection of functionalities. Can be used for multiple platforms and jobs.

    Cons

    I dislike their customer support response time, I wait about a week for a response at least. This isn't helpful when managing an E-commerce store when there are major issues.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • chantal from cmcc

    Specialty: Health & personal care

    Number of employees: 2-10 employees

    September 2017

    It has been a bad transition from Counterpoint on line.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all.

    Cons

    I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Glen from Martha Clara Vineyards

    Number of employees: 11-50 employees

    July 2017

    POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming Cashiers can update a customer's card on file in under 10 seconds Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day. Automatic discounting has reduced our transaction time at the registers by 15 percent. We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price. We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time. Halved the time it took to write up and invoice an order We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.

    Pros

    A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.

    We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway

    We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

    As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.

    Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.

    Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.

    All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

    Cons

    In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.

    Review Source: Capterra
  • Dan from ISM

    Number of employees: 2-10 employees

    June 2017

    A good product that just got better. Counterpoint now has a "Windows 10 like" UI.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Client satisfaction.

    Pros

    Complete features, very customizable, current retail concepts, multisite, omni-channel. Excellent local support and training. Add-on applications for email marketing, card settlement, mobile POS, smart site monitoring.

    Cons

    Touchscreen interface is good but could use some enhancements. Dashboard features could be enhanced for administrators.

    Review Source: Capterra
  • Maria from Battlefield Firearms

    Specialty: Guns & tactical gear

    Number of employees: 2-10 employees

    April 2017

    Still waiting...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information. One person told us that there was no way to deduct past payments and still charge full sales tax, but another person suggested we create house accounts to fix the problem. That's great, but they sent us the procedure for NCR Silver Restaurant version, and that's not the software we're using. We're not a restaurant. We've been paying for three months and have yet to ring up our first order. I asked them to refund us since we're not up and running, but they said it's their policy to begin charging as soon as we receive the equipment (it doesn't matter if the stuff wasn't even out of the box). So disappointed in this POS system. We feel like we've been bamboozled!

    Pros

    The inventory system is great. The spreadsheets make it easy to update inventory and vendor information.

    Cons

    We're not sure how to deduct past layaway payments, store credit, and gift certificates and still charge the customer the correct sales tax. We've been waiting for customer service to call us back with the "fix" for two months.

  • Liz from B&W Vape LTD., dba Vapeco

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    February 2017

    One of the Best!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We used NCR for a while and we're very happy with it! Unfortunately we had to discontinue it due to a new chip reader we had to get, due to fraudulent transactions. At the time, NCR didn't work with our merchant processor. At the time of service, customer service was great. Always someone available to help which is very important! And they were based in the US. I am hopeful we can go back to NCR in the future!

  • Kevin from Vapeco

    Specialty: Tobacco

    Number of employees: 2-10 employees

    February 2017

    Small Retail Operations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our experience with NCR was great! Opening our first retail B&M was quite the challenge and NCR was able to help us with multiple tasks on one convenient platform. NCR featured all of the essentials. Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities. We did not use many of the restaurant features as they were irrelevant to our operations. From memory, NCR Support was helpful and friendly, although the MAJOR issues we had took so long to fix, that we chose a different POS company in the long run.

    Pros

    Convenient UX, Desktop Retail Management, CRM, Time Clock with Reports, Inventory Management with 6 Week Moving Average and Several Reports, Quickbooks Online Integration

    Cons

    Overall untrustworthy Inventory Management! We had SEVERAL issues with NCR not recording a decrease in inventory after the sale. At the time, there was not a Purchase Order / Receiving framework. No transfers between multiple locations.

  • Enrique from Total Pharmacy Supply

    Specialty: Pharmacy

    Number of employees: 11-50 employees

    January 2017

    Easiest software ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using counterpoint for eight years, I have learned the back and technical customizations part and it can't be done by almost anyone.

    Pros

    Very easy to use

    Cons

    There is very little to not like.

  • Alisha from Dayhome

    Specialty: Apparel & fashion

    Number of employees: 2-10 employees

    December 2016

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them. The text to cell phone alert is very helpful especially to keep my employees on time!

  • Kalah from Pypes Palace

    Specialty: Tobacco

    Number of employees: 1 employee

    December 2016

    NCR Silver Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I like all the back office features of NCR, there's actually more features than we will use for our small tobacco shop, but I like that they are there if we ever decide to implement them. NCR offered to input all of our inventory for us, but we decided to do it ourselves so we could become more familiar with the software. At times I wished we had just had NCR input our inventory because it did take awhile, but I feel like I have a better handle on a lot of the features now. The checkout process is simple, it's easy to look up an item without a barcode, and it's simple to apply discounts.

  • Ariday from Ramos Wood Floors

    Specialty: Manufacturing & wholesale

    Number of employees: 11-50 employees

    November 2016

    Ariday's Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NCR is a great system. I loved how it worked with my company, and I have seen it at other big companies like our local grocery shop. It is highly recommended.

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