NCR Counterpoint Software


 

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.

The NCR Counterpoint omnichannel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.

POS terminals used with NCR Counterpoint systems can be customized to either be a touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.

 

NCR Counterpoint - Ticket Entry
 
  • NCR Counterpoint - Ticket Entry
    Ticket Entry
  • NCR Counterpoint - Sales Analysis
    Sales Analysis
  • NCR Counterpoint - Targeted Marketing
    Targeted Marketing
  • NCR Counterpoint - E-commerce store
    E-commerce store
  • NCR Counterpoint
  • NCR Counterpoint
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

82 Reviews of NCR Counterpoint

 

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Software Advice Reviews (73)
More Reviews (9)

Showing 1-20 of 73

chantal from cmcc
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

It has been a bad transition from Counterpoint on line.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all.

Cons

I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy

Review Source
 
 

Maria from Battlefield Firearms
Specialty: Guns & tactical gear
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Still waiting...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information. One person told us that there was no way to deduct past payments and still charge full sales tax, but another person suggested we create house accounts to fix the problem. That's great, but they sent us the procedure for NCR Silver Restaurant version, and that's not the software we're using. We're not a restaurant. We've been paying for three months and have yet to ring up our first order. I asked them to refund us since we're not up and running, but they said it's their policy to begin charging as soon as we receive the equipment (it doesn't matter if the stuff wasn't even out of the box). So disappointed in this POS system. We feel like we've been bamboozled!

Pros

The inventory system is great. The spreadsheets make it easy to update inventory and vendor information.

Cons

We're not sure how to deduct past layaway payments, store credit, and gift certificates and still charge the customer the correct sales tax. We've been waiting for customer service to call us back with the "fix" for two months.

 
 

Liz from B&W Vape LTD., dba Vapeco
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

One of the Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used NCR for a while and we're very happy with it! Unfortunately we had to discontinue it due to a new chip reader we had to get, due to fraudulent transactions. At the time, NCR didn't work with our merchant processor. At the time of service, customer service was great. Always someone available to help which is very important! And they were based in the US. I am hopeful we can go back to NCR in the future!

 
 

Kevin from Vapeco
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Small Retail Operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our experience with NCR was great! Opening our first retail B&M was quite the challenge and NCR was able to help us with multiple tasks on one convenient platform. NCR featured all of the essentials. Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities. We did not use many of the restaurant features as they were irrelevant to our operations. From memory, NCR Support was helpful and friendly, although the MAJOR issues we had took so long to fix, that we chose a different POS company in the long run.

Pros

Convenient UX, Desktop Retail Management, CRM, Time Clock with Reports, Inventory Management with 6 Week Moving Average and Several Reports, Quickbooks Online Integration

Cons

Overall untrustworthy Inventory Management! We had SEVERAL issues with NCR not recording a decrease in inventory after the sale. At the time, there was not a Purchase Order / Receiving framework. No transfers between multiple locations.

Advice to Others

If you decide to give NCR a shot, use the trial like your day to day operations would require. Keep an eye on inventory numbers and watch to see if they are affected by sales, returns, and transfers!!! A huge headache having to count inventory weekly.

 
 

Enrique from Total Pharmacy Supply
Specialty: Pharmacy
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easiest software ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using counterpoint for eight years, I have learned the back and technical customizations part and it can't be done by almost anyone.

Pros

Very easy to use

Cons

There is very little to not like.

 
 

Alisha from Dayhome
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them. The text to cell phone alert is very helpful especially to keep my employees on time!

 
 

Kalah from Pypes Palace
Specialty: Tobacco
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

NCR Silver Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I like all the back office features of NCR, there's actually more features than we will use for our small tobacco shop, but I like that they are there if we ever decide to implement them. NCR offered to input all of our inventory for us, but we decided to do it ourselves so we could become more familiar with the software. At times I wished we had just had NCR input our inventory because it did take awhile, but I feel like I have a better handle on a lot of the features now.

The checkout process is simple, it's easy to look up an item without a barcode, and it's simple to apply discounts.

 
 

Ariday from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Ariday's Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NCR is a great system. I loved how it worked with my company, and I have seen it at other big companies like our local grocery shop. It is highly recommended.

 
 

Laura from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

It's everywhere

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have seen this system almost everywhere I go. It works perfectly with small and big companies as well. Using this system will help your company big time.

 
 

Martin from Royal Jewlery
Specialty: e-Commerce
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Perfect for Starting Entrepreneurs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I had just started a facebook page for my online e-commerce store and wanted a site and a pos system to take orders! I did not want to pay for cheap software and have to open source code the rest for myself nor did I want to pay over the top price and have features that I did not know if I would be able to use just yet with money I know I do not have right now. I just needed to take payments online, keep in contact with customers, and look professional all at the same time!

Pros

Professionalism in customer service, which is better than cheap junk software and never having IT help you, may as well buy a cheap car to break down on the freeway the next day.

Cons

At first, I was concerned on the price, which did present a problem for my small new business however it quickly paid back for itself in value and investment!

Advice to Others

Better to invest in a high valued software for a great price than to be stuck and regret a system that wont help you back!

 
 

Fatimah from Hijabs & More
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great for starters!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was juggling and running out of time with which POS system to use for my online fashion business. So many options but I don't know why my heart didn't feel right on them.
This was my first POS system and it had everything I needed!

Pros

Helped me remember my customers for all
Our specials and coupons.
Made us look extremely professional when taking their orders and payments online!

Cons

It may be too much to ask but since it has given me a lot, I've become bold, but essentially to integrate social media like a Facebook shop or instagram

Advice to Others

Yes, it is perfect for those who don't know where to start because it is all in one!

 
 

abdullah from Home Decor And Beyond
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Amazing, just needs a tweak to be perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them, and even get them some loyalty points. Adding and editing items and prices in your inventory are really easy to use and makes scanning and identifying simple. As for the value, I wish that it either had a lower price for the small or first time businesses or at least add extra free features to help them get off the ground.

Pros

The easy to use interface, simple as an iPhone.

Cons

Price.

 
 

Shahbaz from Starco Impex
Specialty: Manufacturing & wholesale
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

User friendly but not very practical

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a Buyer & Inventory Control Manager I have to use it on a daily basis but it does not serves my purpose on a larger scale.

Pros

User Friendly, Easy to use

Cons

Not compatible with many scanners and RFID's.

Advice to Others

For a small warehouse or business its fantastic but for Big Box/Large Business dealing with million of inventory not very useful.

 
 

Kevin from Lotel Industries Inc.
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Counter Point POS for the Small Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product has many functions but has limited functionality of the functions. NCR could have done a much better job researching the market and finding out what functionality should have been included. Features that have either limited ability or the ability was grossly under developed causes issues. The application runs slow, the back office operations are extremely limited, the receiving process is underdeveloped and quiet frankly the entire application is remedial. This product CAN become a top notch application if the features were added to the base system. For example QBE (query by example) has been common place in application for the last 16 years and is non-existent in this application. The base reports that come with the system does not even have a simple re-order report that would merely query the min and max and current balance. I have been in the IT industry as a developer for 27 years and have seen the best to worst applications. This one sits right in the middle!

Pros

Has a good interface , easy to change the screen design of the touchscreen buttons. Has minimal maintenance to keep it running. Allows integration from an interface. Close out process is simple. Easy to setup . And the number one Pro is that it integrates seamlessly to NCR Retail Online application which I am building right now. And that product is a very competent solution. All orders process back down into the Counterpoint POS!

Cons

Security application module control is lacking functionality, Integration interface has limited functionality for populating and correcting sub tables, querying is limited for end user setup, multi-pricing on a grid level does not come with the base system!!!!! REALLY, what do you think a clothing store needs are? Rules base sales transactions application is so full of holes it would sink if it were a boat! The contract management and vendor management is almost non-existent.

Advice to Others

Utilize IBM's POS or choose another higher end application POS from NCR or SAP POS!

 
 

Amy from Pavilion Restaurant and Banquet Hall
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

NCR POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have been using NCR Aloha POS systems for over 8 years. They are easy to use, functional and overall good price for the quality.

 
 

Bernadette from Eldridge Park
Specialty: Museum / park / zoo

September 2016

September 2016

Volunteer that uses this.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Simple touch screen options for selecting product and checking out

Likes Least

Outside of the main screens the system seems overcomplicated

Recommendations

Be sure you need everything this product provides.

 
 

Dustin from ELDRIDGE PARK
Specialty: Museum / park / zoo

September 2016

September 2016

Counterpoint

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Can't think of anything in particular that I like.

Likes Least

The system is not user friendly and the reports and help are not intuitive or easily customizable

Recommendations

The primary issue for our organization may be our size and the way this system works may not be the best fit for us.

 
 

Enrique from Total Pharmacy Supply
Specialty: Pharmacy

September 2016

September 2016

Customizable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Works good with our pharmacy distribution and warehouse locations

Likes Least

Doesn't track lot numbers very well and is not a validated software

Recommendations

find a good software consultant to help you with your customizations

 
 

Sasha from MG Foods Inc
Specialty: Manufacturing & wholesale

August 2016

August 2016

This software is helpful and increases our productivity in many ways.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

How easy it is to understand and use which play an important role.

Likes Least

The fact we can't use quite as many functions as we'd like to.

Recommendations

Be patient in learning techniques and you will find new ways to do things which is great!

 
 

Donna from Visions of Eden, LLC
Specialty: Gifts

July 2016

July 2016

Product is fair ... but they will nickle and dime you to death ...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

What I like best about Counterpoint is that it is a functional way to ring up sales and manage inventory.

Likes Least

Where do I begin? Well, when I first got this program in 2010, I paid an extraordinary amount for 40 hours of one-on-one phone/online training. When we hit 35 hours, I still did not know how to ring up a single sale! They were training me in the "details" of what Counterpoint could be programmed to do. I finally said, "Stop! I don't need to know any of this. Teach me how to enter inventory, create receivers and purchase orders, and how to ring up sales with discounts, etc." And, guess what, the guy teaching me know how to do any of that! It was so ridiculous. So I switched (they don't let you do this easily) from the company I purchased Counterpoint from to Rapid POS as my training company, and they were better. They, at least, knew how to operate the software!

Recommendations

Find a different program! Counterpoint out of the box is barely functional ... they need to do SO MANY "custom" upgrades to make it functional for a retail store ... it's completely ridiculous and VERY expensive! Also, it has been 6 years now, and we still don't have jewelry labels that print correctly. Six years people!!! Ridiculous.

 
 
 
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Showing 1-9 of 9

Glen from Martha Clara Vineyards
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process.

Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming

Cashiers can update a customer's card on file in under 10 seconds

Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day.

Automatic discounting has reduced our transaction time at the registers by 15 percent.

We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price.

We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time.

Halved the time it took to write up and invoice an order

We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.

Pros

A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.

We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway

We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.

Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.

All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

Cons

In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.

Review Source: Capterra
 

Dan from ISM
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A good product that just got better. Counterpoint now has a "Windows 10 like" UI.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Client satisfaction.

Pros

Complete features, very customizable, current retail concepts, multisite, omni-channel. Excellent local support and training. Add-on applications for email marketing, card settlement, mobile POS, smart site monitoring.

Cons

Touchscreen interface is good but could use some enhancements. Dashboard features could be enhanced for administrators.

Review Source: Capterra
 

Kristen from Transcendent

November 2016

November 2016

All-Inclusive Point of Sale System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CounterPoint is an all-inclusive point of sale system that allows you to manage hours, inventory, accounts payable and pricing. It is a system good for small multi-system usage but may not do well in a large grand scale such as multiple franchise company that may be a single store or mutli-store. Also, it tends to get a bit finicky with computer equipment. CounterPoint is a very comprehensive point-of-sale system for a small business.

Review Source: Capterra
 


April 2016

April 2016

Review of NCR Counterpoint

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

My company uses Counterpoint for computer hardware and software retailing. We've been working with Counterpoint for many years now and I have to say it gets the job done and has met our needs.

Pros

It does what we need to do, it's easy to add different items into inventory and we have it linked to our website so that customers can see how much we have in stock too based off of our inventory count. It's very easy to work with.

Cons

It's slow at time and can glitch out at points, often we're able to fix these issues ourselves. I feel like there is a lot going on in Counterpoint, but then again our company doesn't use every single feature offered.

Review Source: GetApp
 


April 2016

April 2016

Counterpoint

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Overall I think this software is very good but it has its flaws like anything else. I'd recommend it to others though. Many times it does some funky things like freezing or didn't connect to servers but that is not too commen anymore.

Pros

Usually very easy to navigate
Simple
Easy

Cons

Freezes sometimes
Feels outdated
Lags a lot

Review Source: GetApp
 


April 2016

April 2016

NCR Counterpoint

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

it is very useful and has everything we need. Like log in account to every employees and easy to track every transactions. Meanwhile, it can be able to create an account to businesses is useful to track transactions.

Pros

ease to manage over the network and easy assign to every computer.

Cons

keep the option of log in and off on every transaction on every employees and it can be slow.

Review Source: GetApp
 

Mark from Central Computer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2016

April 2016

Nothing very special

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

It gets the job done, but not in any way that really sets it apart from the other POS systems I have tried. Additionally our IT team seems to have a hard time getting any new features rolled out

Review Source: GetApp
 

Lars from Central Computer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2016

April 2016

A Review On NCR Counterpoint

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features & procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars.

Pros

NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations.

Cons

Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time.

Review Source: GetApp
 

Britt

July 2017

July 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp