The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.

The NCR Counterpoint omnichannel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.

POS terminals used with NCR Counterpoint systems can be customized to either be a touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.

Ticket Entry
Ticket Entry

Ticket Entry

Sales Analysis

Sales Analysis

Targeted Marketing

Targeted Marketing

E-commerce store

E-commerce store

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



96 Reviews of NCR Counterpoint

Overall rating

3.5 / 5 stars

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Ryan "Ryno" from Gamers

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Would not recommend

We had several issues with it being customized and being very buggy

Pros

Lots of functionality. Offers lots of features.

Cons

The salesrep overpromised and under delivered.

Review Source: Capterra

Sonia from Vallejo Celulares, llc

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

It's a good POS System to start your business

My overall experience is OK, not good but not too bad. The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.

Pros

When we started the business, we use this POS system. You could easy add inventory, make reports, export or import files. We had also the credit and debit card merchant services and you can even add the EBT if you sell or have that government program approved. You can add users to the pos and restrict permissions to avoid others modify settings. I really liked it because of all of it's features.

Cons

The software started to run slower, we called several times to the technician and seller who install software and customer service when we had no answer from the technician. Unfortunately, it got to a point in which we couldn't even charge and sell due to the lack of updates and other things that needed to be fixed, so we had to change POS System.

Review Source: Capterra
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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Functionality

September 2018

Counterpoint is a great system

Pros

Really covers all the bees for running a retail business - inventory management, ordering, bookkeeping, etc.

Cons

The software is of an older design and could use a visual/UI refresh but it works well so that is a minor worry.

Review Source: Capterra

Daniel from juhahm foods corp

Ease-of-use

Value for money

Customer support

Functionality

August 2018

POS system that is great and easy to use

Pros

For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff

Cons

The price! This software with equipment costs as much as a car and if you need customer service get your wallet ready

Review Source: Capterra

Michael from DataTech Corporation

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

a very scalable and configurable solution.

Pros

Report filters are all customizable and written using the industry standard "crystal reports" report writer so any report can be changed. All forms are customizable as well.

Cons

Can't take manufacture's coupons in a grocery environment. Gateway fees for merchant card processing can be pricey for businesses that are high volume like grocery stores.

Review Source

Sonam from TSYS

Type of Store:  Other specialty retailer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Customer is God

Pros

This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support

Cons

Need to enhance more features.
Need to work on processing time so that processing would take less time.

Review Source
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Solid product, slow for patches and updates

Dependable product that was easy to customize and fit within the budget required.

Pros

Counterpoint is a solid reliable product, easy to use for the end users. Dependable where it counted.

Cons

Getting patches to fix issues, or compliance patches often took many more months than perdicted. This resulted in missed deadlines and a decreased experience for customers.

Review Source: Capterra

Peregrine from Whitfill nursery

Type of Store:  Farm / ranch supplies

Number of employees:  51-200 employees

Ease-of-use

Functionality

July 2018

Installation Support

Pros

The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management.

Cons

Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc.

Review Source

Michael from Habitat for Humanity

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Server based and super customizable.

One of the most complete Pos systems I've ever used. It is a true Point of sale, not cloud based. everything can be housed internally

Pros

When We used counterpoint it was an amazing program, you could build and customize every aspect of the experience. any report could be built and implemented relatively quickly. items were easy to create, you could time in/out all of your logistical data was there as well. customer service was great as well, very fast and friendly service. software was included as well, it was truely an all in one service.

Cons

This can be a very expensive system to use and is server based. If your server is not well maintained then you will have issues, if you don't have the capital to invest in the hardware then this is not for you either.

Review Source: Capterra

Claudette from Jamalco

Type of Store:  Manufacturing & wholesale

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

NCR Counterpoint is a robust, reliable and user friendly software

Good software for retails businesses as well as workplace cafeterias.

Pros

1. Wide ranging functionality with reliability
2. Easy to upgrade
3. Error messages provide solutions
4. Easily queried database
5. In built Export and Import options

Cons

1. Forms customization not inbuilt
2. Database size limitation with SQL Server Express
3. There are extensive setup options so implementation of several modules may be tedious.

Review Source

Maria from EG Workforce Solutions

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Great product that handles multiple functions

Pros

NCR has multiple functionalities, from POS, scanning, touch screen, cash capabilities, time punches.

Cons

When one function is down it causes the dominos effect and affects the other functions as well. Customer service is no help you'll find your self with three phone calls three different reference numbers and the issue still not fixed

Review Source: Capterra

Jessica from Windsor Beauty Supply

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Not very user friendly - poor Customer Service response time

Pros

This program offers a very large selection of functionalities. Can be used for multiple platforms and jobs.

Cons

I dislike their customer support response time, I wait about a week for a response at least. This isn't helpful when managing an E-commerce store when there are major issues.

Review Source: Capterra

chantal from cmcc

Type of Store:  Health & personal care

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

It has been a bad transition from Counterpoint on line.

I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all.

Cons

I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy

Review Source

Glen from Martha Clara Vineyards

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming Cashiers can update a customer's card on file in under 10 seconds Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day. Automatic discounting has reduced our transaction time at the registers by 15 percent. We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price. We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time. Halved the time it took to write up and invoice an order We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.

Pros

A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.

We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway

We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.

Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.

All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

Cons

In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.

Review Source: Capterra

Dan from ISM

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

A good product that just got better. Counterpoint now has a "Windows 10 like" UI.

Client satisfaction.

Pros

Complete features, very customizable, current retail concepts, multisite, omni-channel. Excellent local support and training. Add-on applications for email marketing, card settlement, mobile POS, smart site monitoring.

Cons

Touchscreen interface is good but could use some enhancements. Dashboard features could be enhanced for administrators.

Review Source: Capterra

Maria from Battlefield Firearms

Type of Store:  Guns & tactical gear

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Still waiting...

Customer service is practically non-existent, and when we do get to talk to reps, they give us conflicting information. One person told us that there was no way to deduct past payments and still charge full sales tax, but another person suggested we create house accounts to fix the problem. That's great, but they sent us the procedure for NCR Silver Restaurant version, and that's not the software we're using. We're not a restaurant. We've been paying for three months and have yet to ring up our first order. I asked them to refund us since we're not up and running, but they said it's their policy to begin charging as soon as we receive the equipment (it doesn't matter if the stuff wasn't even out of the box). So disappointed in this POS system. We feel like we've been bamboozled!

Pros

The inventory system is great. The spreadsheets make it easy to update inventory and vendor information.

Cons

We're not sure how to deduct past layaway payments, store credit, and gift certificates and still charge the customer the correct sales tax. We've been waiting for customer service to call us back with the "fix" for two months.

Liz from B&W Vape LTD., dba Vapeco

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

One of the Best!

We used NCR for a while and we're very happy with it! Unfortunately we had to discontinue it due to a new chip reader we had to get, due to fraudulent transactions. At the time, NCR didn't work with our merchant processor. At the time of service, customer service was great. Always someone available to help which is very important! And they were based in the US. I am hopeful we can go back to NCR in the future!

Kevin from Vapeco

Type of Store:  Tobacco

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Small Retail Operations

Our experience with NCR was great! Opening our first retail B&M was quite the challenge and NCR was able to help us with multiple tasks on one convenient platform. NCR featured all of the essentials. Time clock, multiple employee log-in, built-in CRM program, inventory management (I'll cover this more), and several other retail functionalities. We did not use many of the restaurant features as they were irrelevant to our operations. From memory, NCR Support was helpful and friendly, although the MAJOR issues we had took so long to fix, that we chose a different POS company in the long run.

Pros

Convenient UX, Desktop Retail Management, CRM, Time Clock with Reports, Inventory Management with 6 Week Moving Average and Several Reports, Quickbooks Online Integration

Cons

Overall untrustworthy Inventory Management! We had SEVERAL issues with NCR not recording a decrease in inventory after the sale. At the time, there was not a Purchase Order / Receiving framework. No transfers between multiple locations.

Enrique from Total Pharmacy Supply

Type of Store:  Pharmacy

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Easiest software ever

I have been using counterpoint for eight years, I have learned the back and technical customizations part and it can't be done by almost anyone.

Pros

Very easy to use

Cons

There is very little to not like.

Alisha from Dayhome

Type of Store:  Apparel & fashion

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Great Product

Love the inventory features, truly has a great interface thats almost as easy to use as an iPhone. I love the customer service features that help you remember your customers, market to them. The text to cell phone alert is very helpful especially to keep my employees on time!


Displaying 1 - 20 of 96 reviews