The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment.

The NCR Counterpoint omnichannel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format.

POS terminals used with NCR Counterpoint systems can be customized to either be a touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.



102 Reviews of NCR Counterpoint

Overall rating

3.75 / 5 stars

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Showing 1 - 20 of 102 reviews

January 2019

Isiah Jorell from Shell

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

friendly user and compatible to my gadgets...

Pros

My software is very good to use. It always optimizing the purchase of all inventory control. All my employees are in great mood because of this easy to use software.

Cons

No negative for this. It Runs smoothly which is very important. And the technical support help me of my device and softwares. Great application!

January 2019

Nap Anthony from Megaworld Corporation

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Very easy to navigate!

Pros

I love NCR feature. It's actually a lot of things you can use on my small business and I could say very incredible. Worth it so far.

Cons

I do not have issue with this specially in terms of checkout process is simple.The NCR is a great system best recommended to everyone.

January 2019

Joanna from Megaworld Corporation

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

NCR POS is very organised!

Pros

I really like the platform very good and organisation are awesome and the customer support is very helpful.

Cons

There nothing not to say bad things about this Platform. This software has many option to take advantage!! Very easy to use for inventory features.

December 2018

Yessenia from La Casa de la Tortilla

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

December 2018

Good POS system for restaurant business

The overall is excellent, I really have nothing to complain about the program, it is definitely excellent.

Pros

We use NCR counterpoint for the past few years, the features of the program are good, you could add products, inventory, vendors and add invoices that came in with products. It gave us good control over our inventory. It was easy to understand for all, specially the cashiers.

Cons

The customer service wasn't good, at least the tech on our city who install us the POS on our store was not. We paid for support and we didn't receive any call back when ever we had a problem, and the waiting was long during that time. It was the reason management decided to change it, if this had not happened we probably would still have ncr counterpoint on our store.

November 2018

Heather from TPU

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Average at best

It is a daily used software that I would love to see replaced by a newer more functional software.

Pros

It is pretty self explanatory software as far as learning to use it. Everything is labeled well.

Cons

It crashes A LOT. I suffer through a crash almost once a day. There is not a way to go back and “undo” most errors such as typos.

November 2018

Gerald from Starlite Group Ltd

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Strong on retail weak on purchasing and other areas.

As a software they have some work to do.

Pros

I have been using CP for years now. Not a bad software but NCR will not address the issue in purchasing for restocking a non selling location such as a warehouse, you will have to do that manually, very poor. It is also weak on automation and managing bins on locations. To develop these area you will have to pay to customize an already expensive software. Reporting is also not the best since this software is quite old now and it seems that NCR has stopped doing much developments.

Cons

Purchasing for non selling locations and bin location management. Also reporting.

November 2018

Ryan "Ryno" from Gamers

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

2 of 5

November 2018

Would not recommend

We had several issues with it being customized and being very buggy

Pros

Lots of functionality. Offers lots of features.

Cons

The salesrep overpromised and under delivered.

October 2018

Sonia from Vallejo Celulares, llc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

October 2018

It's a good POS System to start your business

My overall experience is OK, not good but not too bad. The POS in general is good, and if they can improve their costumer service I would definitely recommend them and would probably still had it on the store.

Pros

When we started the business, we use this POS system. You could easy add inventory, make reports, export or import files. We had also the credit and debit card merchant services and you can even add the EBT if you sell or have that government program approved. You can add users to the pos and restrict permissions to avoid others modify settings. I really liked it because of all of it's features.

Cons

The software started to run slower, we called several times to the technician and seller who install software and customer service when we had no answer from the technician. Unfortunately, it got to a point in which we couldn't even charge and sell due to the lack of updates and other things that needed to be fixed, so we had to change POS System.

September 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Counterpoint is a great system

Pros

Really covers all the bees for running a retail business - inventory management, ordering, bookkeeping, etc.

Cons

The software is of an older design and could use a visual/UI refresh but it works well so that is a minor worry.

August 2018

Daniel from juhahm foods corp

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

POS system that is great and easy to use

Pros

For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff

Cons

The price! This software with equipment costs as much as a car and if you need customer service get your wallet ready

August 2018

Michael from DataTech Corporation

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

a very scalable and configurable solution.

Pros

Report filters are all customizable and written using the industry standard "crystal reports" report writer so any report can be changed. All forms are customizable as well.

Cons

Can't take manufacture's coupons in a grocery environment. Gateway fees for merchant card processing can be pricey for businesses that are high volume like grocery stores.

July 2018

Sonam from TSYS

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Customer is God

Pros

This pos is designed to keep in mind the customers so it is very easy to use and operate and also provide good customer support

Cons

Need to enhance more features.
Need to work on processing time so that processing would take less time.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Solid product, slow for patches and updates

Dependable product that was easy to customize and fit within the budget required.

Pros

Counterpoint is a solid reliable product, easy to use for the end users. Dependable where it counted.

Cons

Getting patches to fix issues, or compliance patches often took many more months than perdicted. This resulted in missed deadlines and a decreased experience for customers.

July 2018

Peregrine from Whitfill nursery

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Functionality

3 of 5

July 2018

Installation Support

Pros

The very friendly and knowledgeable staff. (OneStepRetail) Systems ability to perform all aspects of POS and Inventory management.

Cons

Expensive, although I don't have much to compare it too. There seems to be multiple on-going costs for hosting server, CSS, etc.

June 2018

Michael from Habitat for Humanity

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Server based and super customizable.

One of the most complete Pos systems I've ever used. It is a true Point of sale, not cloud based. everything can be housed internally

Pros

When We used counterpoint it was an amazing program, you could build and customize every aspect of the experience. any report could be built and implemented relatively quickly. items were easy to create, you could time in/out all of your logistical data was there as well. customer service was great as well, very fast and friendly service. software was included as well, it was truely an all in one service.

Cons

This can be a very expensive system to use and is server based. If your server is not well maintained then you will have issues, if you don't have the capital to invest in the hardware then this is not for you either.

May 2018

Claudette from Jamalco

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

NCR Counterpoint is a robust, reliable and user friendly software

Good software for retails businesses as well as workplace cafeterias.

Pros

1. Wide ranging functionality with reliability
2. Easy to upgrade
3. Error messages provide solutions
4. Easily queried database
5. In built Export and Import options

Cons

1. Forms customization not inbuilt
2. Database size limitation with SQL Server Express
3. There are extensive setup options so implementation of several modules may be tedious.

March 2018

Maria from EG Workforce Solutions

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

March 2018

Great product that handles multiple functions

Pros

NCR has multiple functionalities, from POS, scanning, touch screen, cash capabilities, time punches.

Cons

When one function is down it causes the dominos effect and affects the other functions as well. Customer service is no help you'll find your self with three phone calls three different reference numbers and the issue still not fixed

January 2018

Jessica from Windsor Beauty Supply

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

January 2018

Not very user friendly - poor Customer Service response time

Pros

This program offers a very large selection of functionalities. Can be used for multiple platforms and jobs.

Cons

I dislike their customer support response time, I wait about a week for a response at least. This isn't helpful when managing an E-commerce store when there are major issues.

September 2017

chantal from cmcc

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2017

It has been a bad transition from Counterpoint on line.

I can't wait to switch over to something new. I am getting no resolution on my issues and all I get from support is no support at all.

Cons

I have experience problems with all aspect of this software. Orders are being lost and irretrievable. pricing is not moving from counterpoint to the website. WE have to manually import orders. very unhappy

July 2017

Glen from Martha Clara Vineyards

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

POS Highway and NCR Counterpoint - Best System for Wineries, Liquor Stores, Wine Tasting, &Wine Club

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. Importing customer data from a loyalty program is simple, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle or programming Cashiers can update a customer's card on file in under 10 seconds Counterpoint Mobile for off-site events and markets is easy and effective. The staff at the event has full access to the items, customers, and pricing at the event. Sales are tendered to a drawer that can be reconciled from the main site at the end of the day. Automatic discounting has reduced our transaction time at the registers by 15 percent. We are able to set levels of discounts on the back-end so that our cashiers rarely ever have to override a price. We are able to manage inventories at three different locations easily and eliminate our old inventory management software. Now we can run a month to month inventory all from the POS and fill out our tax forms in a quarter of the time. Halved the time it took to write up and invoice an order We can run a customer report of people that purchased 12 or more bottles of a specific wine in the last year and then email those customers specifically about a new release.

Pros

A year ago, our company switched from Microsoft Dynamics to NCR Counterpoint with the help of the staff at POS Highway. Admittedly, we were nervous.

We found the transition process to be smoother than we ever could have expected, and that is in part thanks to the intuitiveness of Counterpoint, but mainly due to the excellent preparation, training, and support from the staff at POS Highway

We are now in love with the features of Counterpoint, and are always planning what to do next with all the features that are available.

As a vineyard, winery, and tasting room, we were looking for a POS that could handle e-commerce, have little to no learning curve for our staff, and open up doors of possibilities that were not possible with our last POS. Counterpoint delivered in spades.

Importing customer data from a loyalty program is simple as well. Basically, any database that can batch out a CSV or XLS file can be imported into Counterpoint without any hassle.

Revenue and inventories are adjusted when the wine is shipped or picked up, simplifying the whole process. The back-end nuts and bolts are simple and intuitive, and on the front end of things, cashiers have no problem releasing a paid order for pickup or shipping.

All in all, POS Highway has helped us grow our business by helping us take advantage of all that Counterpoint has to offer.

Cons

In all honesty, we found very few things to dislike about the software. I would suggest some UI tweaks or touch up because it does look obsolete, but that isn't a reason to judge the functionality and capabilities of the system. It simply WORKS, and works well.