I like their customer service also. Afterall I fully recommend for your shipment tracking solution for business owners.

An easy way for your customers to track their orders.

It gives you no ETA as to when the parcel will arrived. It tells you nothing about where the parcel is on the way.

I also love to be able to use the branded page with our company name and tracking status page to send to customers when we want them to track one particular shipment.

Easy to install and customise, fairly descent price.

Great shipping oversight with nice automation.

Helps avoid customer service calls and emails.

The easy of use and customer support in unparalled.

I like the app UI and its going to save us a lot of time and help us keep track of our customer returns and issues. So far would highly recommend the app.

There is a huuuge price increase when going from the Essentials plan to the Pro plan, almost 20x. That was a bit shocking.

This is tool which provided our business a huge growth with it's awesome tracking automation.

I did enquire  about the cost and yes its cheaper than competitor but it doesn't deliver what it promised.

API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders.

It could use a bit more description in the drop down coices for setting up campaigns.

It does no tracking at all. All it does is  to record that label is generated (which gives you a tracking number).

Integrates EBay and Amazon orders automatically, and some email notifications. Picks up most order delivery notifications from Gmail.

Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

It gives you no idea where the parcel going , too. NO city or address for the receiving end.

I guess it is cheaper than the proper and useful method... maybe for sending that cost is an issue. You might than check this one.

Sensitive content hidden] is a fantastic asset to the team. She was accommodating and prompt in her response, and she helped me resolve my query very quickly.

Overall a great solution. Easy to use, sufficient and friendly to both small and large businesses.

Ease of use, automatic notifications, pricing transparency across various carriers, and convenient return labels.

I love how accurately and efficiently AfterShip tracks the business shipments, and how easy it is to monitor the shipments en route.

Our customers love it more than we are We are happy with aftership when its working.

User friendly and efficient. Love being able to know if the customer received their order.

It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.

Overall experience is BAD. Avoid using at all cost.

A good customer service team would realise they have limitations in their software and not turn down a £40k customer  - however the customer service team don't care. They just want your money.

Ease of setup, website integration, integration with Klaviyo, customer support (I talked to [SENSITIVE CONTENT] - he was super helpful).

Easy to use, Great Support, Allows for great communication with customers.

I bought something from Bestbuy.ca marketplace. I don't know the sending and I have NO clue where the parcel shipped form.

Many amazing features - frustrating pricing changes.

I like this software because of the ease of use, inexpensive subscription plans, and ability to send shipping notifications to customers around the world.

I like this software above others because it is relatively simple to integrate with my online store and the customer service is available 24/7 and always very helpful and courteous.

Add to this that the interface is simple and easy to understand in a minute, and the app operates quickly. Couldn't be any better than this.

Also, several features of the software got restricted unless I upgraded to a more expensive plan.

Does what it says on the tin, got it running via API in less than a day. Customer support is great - thanks to Lovish for really sorting a tricky probelm out.

I really appreciated the effort. My overall experience has been great.

You're able to get SMS notifications on their paid plans as well.

Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses.

It is always updating and new implementation that is quite easy to use and useful. Multiple carrier options and great for e-commerce that operates internationally.

Does what it says on the tin, got it running via API in less than a day. Customer support is great - thanks to [sensitive content hidden.

APIs, tracking, document scanning, and service updates are all easier than our previous program, greatly improving our customer service and lowering costs.

The product and the back up customer service is great. I like the ease at which you have many different ways to get to a particular order in system.

The Aurora Nova Software system is a great tool for those in the trucking industry. But even better than the software is the great group of people at Aurora.

What I like the most about this software is the fast response of the team and friendly user guide.

There isn't too much to dislike about the software. TMS systems that cater to the carrier, or in this case, are exclusively for the carrier, are not easy to find.

Color coding and system messages are all so useful with NOVA. Lots of helpful reports for every department.

We use an internet version of Aurora's software. Sometimes it drags due to high internet volumes.

It is user friendly and can always be tailored to your specific needs. It has changed the way we operate our business to be real time, which makes our customer's extremely happy.

We really have not had any issues that we don't like.

As a broker we use many different modes of transportation. Aurora software is very user friendly with being able to send out all the correct information to our customers/carriers.

This program is EXTREMELY easy to use and the integration process was simple.

Some reports disappeared that were previously available in TransEaz.

They work hard at making sure they understand what your software needs are, and provide solutions within their software system. Thanks Aurora team for your great support over the years.

The software is made for a carrier and the functionality has been carefully crafted through carrier feedback over the years.

Overall experience has been Excellent!!!!  Great customer support, open to ideas and suggestions from customers.

Simplicity and ease of use. Exceptional customer service.

The software does not alert you when a driver has an upcoming expiration; cdl, medical certificate, annual review.

US Dollar

AfterShip is a shipment tracking solution for eCommerce businesses. It has a partnership with over 900+ courier services worldwide like UPS, USPS, DHL, FedEx, Blue Dart, TNT, China Post and more. 

Online retailers can connect their store with AfterShip, import orders, and receive real-time tracking updates on one interactive dashboard. You can also manually add shipments, input tracking and let our auto-carrier detection feature work out the rest for you.

The real-time tracking updates from the couriers allow you to resolve delivery issues faster and proactively notify the customers of the shipment delays.

Keep customers informed of the order status with automated email, SMS, and Facebook Messenger delivery notifications. Build custom email and SMS workflows to personalize post-purchase communication and keep customers engaged. 

Build a branded tracking page without writing even a single line of code. Keep customers to your website instead of directing them to the courier website to track orders. Add product recommendations, brand logo and social media links to drive additional sales.

Retain - Offer customers one-click order tracking with your website's order lookup widget. Customize the look and feel of the track button on the admin, copy the code from the code generator and embed it into your store's code wherever you want. Customer can also track their order from mobile with the AfterShip Package Tracker app on iOS and Android. Insert the Track order with AfterShip button to the Shopify order confirmation page.

The real-time analytics dashboard offers valuable information on your shipping performance, carrier performance, delivery rate, post-purchase engagement efforts, and customer satisfaction. 

LongDescription

Real-Time Analytics

Shipment Tracking

Status Tracking

Mobile Alerts

SMS Messaging

Real-Time Monitoring

For eCommerce

eCommerce Management

Shipping Management

Data Import/Export

Process/Workflow Automation

Delivery Record

Real-Time Data

Real-Time Notifications

Real-Time Updates

Website Integration

Activity Dashboard

Alerts/Notifications

Customizable Templates

Delivery Tracking

Real-Time Reporting

Claims Management

Order Tracking

Package Tracking

Third-Party Integrations

Location Tracking

Delivery Estimate

Search/Filter

Order Management

Shipment Price Calculation

Refund Management

- Free version with basic features.
- Premium version with advanced features (API, notifications, CSV exports, engagement analytics, multilingual tracking page, and more)



Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AfterShip

Live Online

Documentation

Videos

NOVA by Aurora Software is a cloud-based and on-premise transport management solution for small, midsize and large businesses. It is designed for carriers that specialize in truckload, LTL, intermodal, air freight, warehousing or depot operations. Primary features include accounts payables, accounts receivables, auto ranking, billing, document imaging, sales management, dispatch communication and reporting.


Other features include shipment quoting, color coding shipments, route mapping, customer web tracking and customer invoicing. NOVA has built-in modules for tracking vehicle maintenance and fuel and mileage. Summary reports are matched up with individual requirements by state and the system also provides important information about driver and vehicle performance.


Companies can eliminate downtime because they know exactly when vehicles are due for maintenance. Their optional web-portal allows customers to track shipments and retrieve shipping documents (PODs, BOLs, DRs) online. Support is offered via email and over a phone.



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