Provides periodic details on server health, disk usage, memory leak, Network and Disk I/O, CPU utilization etc.

I like the application, server and even the network flow monitoring of the application. My best part of the application feature is it drill down capability in determine root cause of an issue.

AppDynamics is easy to use, with an intuitive interface and easy-to-understand charts and graphs that make it accessible even to non-technical users.

Appdynamics was wonderful and the wow moment in our environment.

As I have started developing our own systems and web applications internally, it has become essential that I have consistently capable tools for monitoring the effectiveness and engagement of my apps.

It also keeps you up to date with respect to the top process classes which are consuming CPU and Memory. It is one of the best application monitoring tool.

Able to see JVM memory usage, garbage collection, JVM error, and applications error per tier to associated systems.

It's not user friendly at all. And instrumentation of non-web apps is a slow painful process.

Appdynamics supports many platforms, and it's set up is relatively easy. It also supports customized monitoring, and allows you to build what you need.

It requires a little learning curve in the beginning but it has a very user friendly dash board and things gets easy when you have spent ample amount of time on this application.

The user interface so everyone can understand. Especially the graphics showing the flow of network traffic between our various monitored servers is great.

Monitor applications to make sure they are in a good and healthy state.

It is very easy to install and integrate with application. It will monitor application API, database and server.

No access to get AppD DB for capturing specific things. Scenario - I want my URL or API to be send in the app d alert but there is no provisioning , i raised ticket as well, but so far no provision.

The good thing about the tools is its integration with the load runner tool for performance testing. We can get the exact method and class names from the code which helps in finding the bottleneck.

One of the best Application performance monitoring tools.

Some of the data that I need gets lost on all of the functions. Curse of the blessing, I guess.

Great monitoring into web applications and infrastructure and great analytics dashboards.

Thanks to the product I have a clear vision of the full architecture including the communication/flow between different services part of the solution.

Its real-time monitoring, intelligent analytics, and user-friendly interface make it a must-have tool for any business looking to improve the performance of their applications.

AppDynamics may be a awesome arrangement for observing foundation, counting servers, databases, API endpoints, and trade exercises.

I like that it is really easy to implement, add AppDynamics agent to your code manifest and it starts to monitor your application. Easy to set up triggers for events which should be monitored.

The UI is fairly intuitive making it easy to find what your looking for. Integration is also fairly easy through the use of setup wizards for their agents.

Sometimes could be difficult to troubleshoot it if they agent cannot start with JVM process.

One negative point that I can see is that the Lite version records data from only the last two hours, that´s not enough.

With SysAid, we like the AD integration, Asset Inventory and cost.

The flexibility of the configuration, the automation, integrations and general ease of use are the aspects that we like most about Sysaid.

Superior, Best, easy to use, the better, like no other.

Great customer service support. Very powerful and capable with some customization.

I have enjoyed use of the sysaid platform and will continue to recommend it to organizations for quick delivery. It is cost effective and has a great support structure.

The main disadvantage is the insane price, because of which the product is simply not available to small teams.

Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.

The decision to change was easy as it provided as a solution that suited our company. The deployment solution was solid and without pain and the valued end user acceptance was the key to its success.

I like just how easy this product is to use and the ease for the end users to put in tickets.

We like the ease of use. Our users are able to quickly get to the information or form they need.

The Asset Management, Automated Updates/Upgrades and the ease of the implementation.

The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que. Active Directory integration is fantastic.

But the problem comes when get tons of unneeded email. For example, I will close out a ticket (and get a message that the ticket is closed).

SYSAID is a great ITSM Tool comparable to any other global tool but really great value for money.

I liked the flexibility and ease of implementation of this software. Also, it was easily customizable to suit our specific need, this was a major plus for us.

Very attentive and knowledgeable. I was sad when implementation was done.

The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog.

Ease of use, very friendly and simple GUI, easy to find what are You looking for, nice reports, reminders for upgrade or new features.

Great ticketing system for any company with a Support team.

The ITIL aspects of SysAid are great, and I like that they fully embrace ITIL. The software is highly customizable.

SysAid is a pleasure to work with. Excellent support, does exactly what we need it to and easy to use.

I really like here is the integration with other software. And Also admire that this product is very easy to use.

Low acquisition cost for licenses. Supported and certified ITIL processes.

I like how the integration with the AD, because the users used the same password. I like that you can take screen shots and have evidence of a incident.

The features I like most about the software is the Advanced reporting, It helps. To give detailed reports about your ticketing system as a whole,location-wise, computer assets, service.

SysAid has been very good at helping us get set up and functioning.

They have great response time on issues and always willing to help.

Some of the integration setup was confusing at times.

So far I haven't found anything that I Dislike about SysAid.

Weak project management module, not standard and poor performance. No real dependencies in task.

We have been satisfied with SysAid and it's ability to help us do our job more efficiently.

This is difficult for us as we do not have the full/complete version of Sysaid.

US Dollar

AppDynamics is an AI-powered application performance management (APM) platform that provides businesses with complete observability over the performance of their IT infrastructure. Unifying full-stack performance monitoring, AppDynamics can turn IT performance into profit by providing insights and visibility over every component, from servers to cloud-native environments.


AppDynamics can manage, monitor, and analyze the performance of enterprise business applications with dynamic IT monitoring, application mapping, automatic issue detection, root-cause diagnosis, and real-time performance intelligence. With auto-discovery capabilities, AppDynamic can capture business transactions by tracking every component of any application and visualizing these components in a topology map. For performance monitoring, baselines are automatically created to track the fluctuating patterns of any performance metric. Automatic detection capabilities can identify performance anomalies and notify IT departments before the anomaly becomes an issue.


Additionally, AppDynamics can assist IT administrators with resolving issues in live environments by assessing application behavior and performance using business transaction snapshots. With AppDynamics' customizable business intelligence dashboard, Business iQ, non-technical users can view business health and performance to make clear and informed decisions.


AppDynamics can be enhanced through integration with a number of industry solutions such as Jira, Kubernetes, AWS, Azure, and much more. 



LongDescription

Data Aggregation

IT Monitoring

Real Time Analytics

Funnel Analysis

Big Data Analytics

Application Management

Cost Management

Performance Management

Customizable Reports

Access Controls/Permissions

Data Storage Management

Activity Tracking

Data Synchronization

Real-Time Monitoring

Baseline Manager

Anomaly Detection

Resource Management

Bottleneck Identification

Data Import/Export

Dependency Tracking

Capacity Analytics

Uptime Reporting

Server Monitoring

Dashboard Creation

Capacity Management

Real Time Data

Full Transaction Diagnostics

Performance Metrics

Resource Optimization

Diagnostic Tools

Real-Time Notifications

Multi-Cloud Management

Real-Time Updates

Data Collection

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Historical Trend Analysis

Data Visualization

Multiple Data Sources

Application-Level Analysis

Push Notifications

Performance Analysis

Billing & Provisioning

Visualization

Issue Tracking

Revenue Tracking

Dashboard

Root Cause Analysis

Real Time Reporting

Demand Monitoring

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Data Migration

Performance Monitoring

Issue Auditing

Third-Party Integrations

Data Mapping

Database Monitoring

Container Monitoring

Security Tools

Graphical User Interface

Integrated Development Environment

Starting with a 15-day free trial, all AppDynamics product modules are available in AppDynamics Lite – Free Forever, and AppDynamics Pro Editions

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AppDynamics

In Person

Live Online

Webinars

Documentation

Videos

SysAid empowers organizations to deliver exceptional service – automagically. A comprehensive, next-gen ITSM platform, SysAid comes ready for action with generative AI baked into every element of service management, all wrapped up in an intuitive, fully conversational user experience.

The result? You lift CSAT scores by delighting employees with a reliable, easily accessible, and incredibly convenient service experience (AKA a consumer-grade service experience). Because now they can get the help they need at any time, in the channels they’re comfortable working in. MTTR improves as admins are free to now focus on more strategic tasks and projects. And organizations are liberated to unleash their true potential for productivity and fulfill their purpose.

Analytics

Support Ticket Management

Surveys & Feedback

User Management

Status Tracking

Barcode/Ticket Scanning

Document Storage

IT Asset Management

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Single Sign On

Project Management

Approval Process Control

Procurement Management

Knowledge Management

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Customer Support

Problem Management

Event Logs

Email Templates

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Configurable Workflow

Mobile Access

Inventory Tracking

Service Reporting

CMDB

Compliance Management

Service Catalog

Maintenance Management

Multi-Channel Communication

Configuration Management

Benchmarking

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Workflow Management

Email Management

Ticket Management

Visual Analytics

Recurring Issues

Knowledge Base Management

SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP.
SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.

AppDynamics vs SysAid

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