Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.

Overall this software is fantastic & is a reliable/critical tool in my daily work.

Inability to have multiple users assigned to one client.

I have used a few platforms but to have a platform directly go to the customer cellphone is awesome.

Easy to use and allows us to provide a strong customer service presence.

Fast and easy to use, and is a very useful product.

The seamless integration into velocify and custom workflows along with real time reporting have allowed us increase deliverability and increase engagement for our sales team.

The support from Aru and her team has been excellent and I would highly recommend this product.

They are very involved and the implementation was very well executed. We really enjoy working with them and we continue to find new opportunity to increase ROI and engagement.

It is easy to use and allows more access to customers.

Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages.

Certain words that are put into text, like loan, signals a violation error. The text does not go through.

Documents sent through botspalsh are cut off when trying to print to PDF sometimes.

I like the quick access to customers the best.

Not constantly having to retype the same message. I love that you can transfer from banker to banker.

We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future.

It is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave.

User interface is incredibly efficient and easy to use.

Didn't use enough to really critique. I don't like how the botsplash window times out after a while so I find myself always refreshing.

I don't really have any complaints. It may be that I haven't had enough time with it to see any major flaws.

I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless.

Its hard to turn off notifications once they are turned on.

Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product.

The notification bell ringing non stop even when notification has disappeared.

Easy to use, simple, user friendly, and provides the tools i need.

I enjoy using Botsplash to speak to my customers. Enjoying the ease of the platform.

Easy to Maneuver and allows you to do alot with just clicking a few buttons.

Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication.

The ability to communicate with my customers and it going to my email.

The biggest thing is the text to payment method. Extremely good software.

Software easy to navigate, setting up new users is easy. If you need assistance, a Kimoby representative helps you right away.

We liked that it was very easy to use and set up, and can send things out automatically/scheduled.

Love the feature of being able to send customers pics when there is a issue with the vehicle.

We did not like that users can easily opt out of receiving messages. We used this to remind employees to send timesheets but they would just opt out and it rendered the system useless.

When typing in a phone number there is a significant lag. Sometimes picks numbers no where near the invidual I am trying to access.

I love that Kimoby gives me the chance to connect with customers on my Phone, PC, or iPad.

Kimoby is very easy to use, with fantastic support. Great integration with the systems we use.

The level of support is fantastic, any issues are resolved quickly. Their team listens to suggestions for improvements.

It helps being able to contact customers without staff having to use their personal form - It also creates a record that if getting an approval for work done.

US Dollar

Botsplash is a live chat solution designed to help businesses in the mortgage, real estate, automotive, insurance, and solar industries engage with customers through various digital channels. Live and automated conversations can be had via web chat, SMS, Facebook Messenger and more. Administrators can create custom reports, route workflows, analyze client data and receive notifications about incoming leads.


Key features of Botsplash include team management, visitor identification, co-browsing, scheduled send, canned messages, and multi-agent chat. Agents can create campaigns to nurture leads, track visitors' locations, share screens with customers and view conversations on a centralized dashboard. Additionally, supervisors can customize the chat widget by adding colors, branding, automation and other elements according to website requirements.


Botsplash facilitates integration with various third-party systems such as Salesforce, WordPress, Twilio, BombBomb, Zendesk, HubSpot and more. Pricing is available on request and support is extended via phone, email, FAQs, documentation and other online measures.

LongDescription

AB Testing

Shortcodes

Multi-Channel Management

Lead Capture

Customizable Reports

Automated Responses

Mass Texting

Transfers/Routing

SMS Messaging

Real-Time Monitoring

Scheduled Messaging

Communication Management

Offline Form

Calendar Management

Customizable Fields

Natural Language Processing

Campaign Scheduling

2-Way Messaging

Template Management

Configurable Workflow

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Intent Recognition

Chat Transcript

Multi-Channel Communication

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Workflow Management

Message Personalization

Video Support

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Reminders

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Alerts/Escalation

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Widgets

Monitoring

Auto-Responders

Tagging

Gamification

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Customer History

Support Ticket Management

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Mobile Alerts

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Customer Service Analytics

Task Scheduling

Single Sign On

Natural Language Search

Multi-Campaign

Customer Database

Collaboration Tools

Campaign Segmentation

Campaign Planning

File Transfer

Contact Management

Performance Metrics

Visual Analytics

SMS Marketing

Reporting & Statistics

Automated Scheduling

Interaction Tracking

Multi-Language

Contact Database

Campaign Analytics

Video Conferencing

Pre-Configured Bot

Drag & Drop

Campaign Management

We customize for each client. Contact Botsplash directly for information at hello@botsplash.com.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Botsplash

In Person

Live Online

Webinars

Documentation

Videos

Kimoby is a leading cloud-based communication platform that offers business service departments a real-time mobile messaging and marketing communication system to streamline operations and improve communication. Kimoby’s Business Instant Messaging is the solution you need to do more with less, save time, increase revenue opportunities, and take the customer service experience to another level.

Kimoby seamlessly integrates into your company’s CMS to leverage the data you already have and create tailored customer experiences. Whether you’re a dealership that wants to save time by automating appointment reminders, a bike shop wishing to promote an end-of-season sale, or a human resource department trying to contact deskless workers, Kimoby offers countless opportunities to reach the right person at the right time.

Kimoby’s Business Instant Messaging is not your average texting solution. It boasts countless features, like instant marketing campaigns to send targeted offers, the option to send multimedia files, the possibility of automating repetitive tasks like appointment reminders and rescheduling, and even sending mobile payment requests so that customers can settle their invoices on-the-go.
 
Staff love using Kimoby because it gives them all the information they need at their fingertips, which helps them get on with their work faster. And, since communication between staff and customers is all in one spot, nothing is lost, and customers are never left hanging.  Kimoby gives the team the tools to answer customers quicker and provide exceptional, instant, and personalized service that people have come to expect today. 
 
Kimoby is essential for all service departments to stay competitive in today’s fast-past world. Today’s economy is mobile, direct, instant, personal, convenient, and intuitive. Does your company measure up? Upgrade today with Kimoby.


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