Their customer support if often times friendly and quick to respond, and the console interface looks nice.

It was so easy to set up and we've been really happy with it.

This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable.

Great pricing, quick support answers and overall good experience.

API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application.

This software platform made tracking incoming telephone calls to my clients very easy. Best part was that we are able to show our logs to the client.

Had all the functionality I needed at a very good price. Very good customer support.

Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement.

We do have problems with alphanumeric sender ID periodically.

In some cases the documentation is wrong about JDK.

Plivo does not still support MMS and that can be problem is you need MMS.

Customer service is very responsive and professional.

We are very happy with the excellent support we got from Plivo's sales and technical teams.

If you'd like VoIP or SMS, Plivo is a really good option with its competitive pricing and well-documented APIs. It's easy to integrate and the user interface is fairly powerful.

Good logs are always welcome. You can export reports and stats really intuitively.

To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions.

Outstanding quality and flexibility, great customer service.

Reliable and cost effective provider for SMS sent via API.

Reports available at the user website console is very limited. Statistics available at the user website console is very limited.

Our company primarily uses the SMS sending functionality of Plivo, and overall, we are very impressed with it.

With their recent focus on customer engagement, I am excited for the opportunities in the future.

Good functionality, great customer support, lacking internationalization.

Great software for sending text messages via Developer APIs.

Nailed the basics and are starting to emerge into awesome.

It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things.

Plivo offered same or better quality of service compared to their competitor at a good price. Their customer service is really responsive and helped us resolve our problem and port the phone numbers.

The Api is simple but great, with excellent documentation. It's very easy to connect SIP devices to Plivo and they just work.

The ease of use and the price. It is also very easy to set up.

Pony Express hq has great customer service. Quick response time, super helpful, friendly, and professional.

I like that it is easy to use. It is also inexpensive compared to other services.

So, being a community manager its definitely handy tools for me and my company.

Reaching out to my community members. I don't have to remember whom to invite next event.

Easy user interface and high quality deliver service.

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback.

I love the bulk import without a waiting period.

Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever.

A very great way to get a short message to my customers at once. Easy to understand platform and very user friendly.

So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try.

I love how easy to use the product is, and that my users can subscribe on their own.

I had a little trouble logging in on the phone portion of the App. But, connectivity could have been the issue.

The thing that I liked most about this software is how easy it us for consumers to sign up via texting the key phrase to the number attached to this account.

I disliked that you are charged even if a message fails to send and cannot resend a message to individual subscribers.

This is super easy and simple to use. This service is of great value.

Inability to sort/search by zip code/geographic region.

Made the using the software frustrating when you have questions.

Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though.

Ease of building different groups and using templets for repetitive emails.

I also like that the owner is quite responsive when replying to the introduction emails I really didn't expect a human response, that was pretty awesome.

I appreciated how easy it is to send messages, add subscribers, and time the release of a message.

The online format isn't the most user-friendly, and there is no apple app.

Good until you have questions that you need answered.

Very user friendly, pricing is great and easy billing.

Automatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient.

I love how easy this program is to work and how it keeps all my contacts and groups super organized.

My overall experience has been extremely well, its helped us bring in more patients. The patients also love the ease of access and the fact that they can message us back and ask questions.

US Dollar

Plivo offers a simple, quick, and scalable way to modernize customer communications. 

Plivo's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, our visual builder PHLO, and solutions for sales and support teams. The Plivo team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility.


LongDescription

Text-to-Win

Shortcodes

Automated Responses

Mass Texting

SMS Messaging

Scheduled Messaging

IVR/Voice Recognition

Voice Mail

Call Recording

2-Way Messaging

Call Routing

Mobile Coupons

Contact Management

Audio/Video Conferencing

Mobile Access

Chat Transcript

Multi-Channel Communication

Real Time Notifications

Message Personalization

Caller ID

Chat/Messaging

Multi-Language

Reporting/Analytics

Polls/Voting

Call Monitoring

Pricing for voice and SMS is based on voice minutes and SMS amounts, for example: 

VOICE

Regular Phones: 
Outbound Calls – Make calls starting at $0.0120 per minute
Inbound Calls – Receive calls starting at $0.0085 per minute & buy numbers at $0.8 per month

Toll-Free Phones:
Outbound Calls – Make calls starting at $0.0030 per minute
Inbound Calls – Receive calls starting at $0.0210 per minute &  buy numbers at $1 per month

SMS

Regular:
Outbound SMS – Send SMS starting at $0.005 per SMS
Inbound SMS – Receive inbound SMS at Free & buy numbers at $0.8 per month

Short Codes:
Outbound SMS – Send SMS starting at $ 0.0045 per SMS
Inbound SMS – Receive inbound SMS at Free per SMS

(See website for full pricing details)

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

51-200

201-500

501-1000

1000+

Plivo

Documentation

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.


Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. 


Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. Pricing of the product is based on credits and support is extended via email, phone, online chat and documentation. 



Engagement Tracking

Mobile Alerts

Customer Segmentation

Communication Management

Template Management

ROI Tracking

Mobile Keywords

Activity Dashboard

Alerts/Notifications

SMS Marketing

Reminders

Automated Scheduling

Campaign Analytics

Autoresponders

Campaign Management

For Small Businesses

Customizable Fields

Campaign Scheduling

Customizable Templates

Contact Database

Web browser (OS agnostic)

Welcome gift 100 FREE text credits.

1000 text credits: $26
2000 text credits: $44
5000 text credits: $96
10,000 text credits: $184
25,000 text credits: $384

Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.

Plivo vs Pony Express HQ

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