Easy to navigate, easy to create new surveys and reports, and the help nd training offered are awesome.

Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive.

It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered.

Fairly easy to set up, customer support is amazing, right there if you have a question, no waiting. Also, has the ability to do a wide variety of question types that the free versions do not have.

I'm a big fan of the show/hide feature. I also like the branching options.

There is no way to setup multiple daily reminders after a deadline is missed. I'd like to see the surveys combined with flowcharting, particularly escalation to the manager of the late survey.

One of my favorite features is being able to copy an existing survey and tweak what I need for the current use. Flexibility with downloading and sharing results is excellent.

The best thing about Key Survey is the customer service. They are always ready and willing (and patient) to help you with whatever you need.

Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating.

We use Key Survey for all our online research. Works almost perfectly and when it doesn't the staff is fantastic at problem solving.

Most importantly it is rightly priced. We have used Key Survey for more than a dozen projects and are extremely happy with it.

Key Survey is one of the easiest survey tools we have ever used - easy to both learn and navigate and easy for our customers to respond to. The best part is that their customer service is amazing.

Value for the money (other comparable software cost a lot more), great support, does everything we want.

Feature rich service with most of the bells and whistles you hope for in a survey solution and intuitive.

Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress.

Very easy to use' from programming to reporting' and the customer service is excellent.

They are so accessible, and committed, it feels like a very small company that is just focused on you. We really like that aspect.

Thank you so much to Sign Post for giving us this amazing opportunity.

Grateful to them for their skill set and their ability to keep more customers finding me.

Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out.

I love that the system automatically integrates a new email into the contacts this way I capture all new customers. Also the ease of sending email for feedback.

It was pretty easy to use and that is just about it. I do like that it takes the email address out of your email and adds it into Mia.

I like the part where the Mia system makes sure you are not over sending messages and campaings. Making sure our customers have a chance to review our services is a nice feature.

Informative and easy to use. Always on time with the sending of material.

Automated review system  was good and saved me from having to follow up with customers.

I explained to them that my company is suffering and we are months away from going out of business pleading with them to do the right thing and reverse the charge.

I also had Signpost set up and manage a Facebook/Instagram ad which was very successful and helped me have my best holiday season yet. Great product, great staff.

It was waste of money and time. They don’t understand the home inspection business.

You also have to make sure you go through the contact list on a regular basis to keep everything up to date and to delete spam contacts that come through.

It’s a great way to increase your reviews on google or different social media platforms. It is super easy to setup and anyone can use it.

The customer support reps have been very gracious and helpful.

The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not.

Mia is great at sending automatic emails and follow ups at a rate that people like and will open. The call integration is a great feature as well.

I canceled with them three weeks before the end of my contracted time. Did there stupid cancelation appointment hoop they require and then was still charged an additional full month.

Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers.

I have to say, Signpost has become a priceless employee at our company and one of our greatest investments. We continually recommend them to our clients who also own small businesses.

I feel spammy when SP is doing it’s thing. Some of my customers get annoyed too.

Very positive, very responsive and conscientious about the quality of their work and customer support.

We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process.

It would send out spam under my name to everyone who send me a email.

The staff and their support, the are very responsive and offer good suggestions for how to communicate with clients and develop loyalty.

US Dollar

Key Survey is a survey management solution designed for midsize and large businesses. It offers mobile surveys, offline surveys, contact management, data workflow, logic and branching functionalities within a suite. Both cloud-based and on-premise deployment options are available.


Key Survey allows users to design survey forms with the help of customizable templates. Users can also capture responses in offline mode and data is synced automatically when the internet is available. Users can implement different types of logic in survey questionnaires including skip logic, branch logic, branch-on-range logic, show/hide logic and interactive and advanced logic.


Key Survey offers contact management, which allows users to group and configure data based on different filters such as role, location and buying trends. The product also integrates with business systems such as Oracle, Salesforce and PeopleSoft, which enables users to import contacts directly.



LongDescription

Engagement Tracking

Surveys & Feedback

Site Intercept Survey

Text Analysis

360 Degree Feedback

Skip Logic

Customizable Reports

URL Customization

Customer Segmentation

Sentiment Analysis

Single Sign On

Knowledge Management

Communication Management

Customizable Fields

Template Management

Offline Access

Pulse Surveys

Customer Experience Management

Email Marketing

Mobile Access

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Complaint Monitoring

Benchmarking

Question Library

Survey Sample Management

Question Branching

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Customizable Templates

Dashboard

Real Time Reporting

Support Audio/Images/Video

Customizable Branding

Reporting/Analytics

Feedback Management

Customizable Forms

Data Analysis Tools

Drag & Drop

Negative Feedback Management

Third-Party Integrations

Survey Builder

Multiple User Accounts

Mobile Survey

Multi-Channel Distribution

Offline Response Collection

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Contact Key Survey for pricing information or a quote.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Key Survey

Not Offered

In Person

Live Online

Webinars

Documentation

Videos

SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, reviews and insights. It is a cloud-based platform which bridges the gap between local business owners and target audiences. The software enables users to capture contacts, send automated emails and run marketing autopilot.


The software provides Mia which is a smart assistant embedded into the Signpost platform. Mia connects with purchases, emails and phones to create automated customer lists based on insights and behavioral data to send personalized messages to customers. In addition to this, SignPost helps businesses with the marketable contact lists by syncing customer data automatically.


Signpost integrates with existing customer communication channels such as phones, SMS, purchases and social media accounts. Pricing is via monthly subscription, and support options included live chat and phone.



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