Easy to use , functional and amazing customer service.

If I accidentally click on our own account link, I can't sign in as admin, so I have to re-enter the general Bookwhen page to log in.

I set Bookwhen up so that all payments are taken in advance. This eliminates any risk of someone turning up $5 short, or forgetting their wallet.

Great and got feedback from customers that are easy to use and they’re trust the system.

I have been really impressed with how easy it is to use and also how responsive the customer care have been if I have got stuck with anything. The cost too is so reasonable.

It is a great product at a solid price. I can't recommend them enough.

Users find it challenging to cancel bookings and they have to explore deep to find it.

I would struggle to find something negative to write.

Hard to understand at first. Very confusing when first started filling in information.

The scheduling is great and customers love the online booking system.

I would love to meet them in person. They have been extremely patient and kind to me.

The help service is really good, offering help articles, live chat or on the phone. They are UK based and real quick to respond.

Bookwhen really feels like you have your own private team to get the best for your business.

During lockdowns we kept this system in place for our online sessions, which integrated beautifully with our Zoom account.

My overall experience is positive. Bookings have increased, admin time has decreased and the chat support provided by BookWhen has been quick to resolve issues.

Ease of use, excellent customer service and fantastic pricing.

They have held my hand from day one and still continue to do so. It is so lovely to have a team of wonderful people there to help me out when I get stuck.

It integrated perfectly with Stripe payments which we were already using. Payments taken through it worked perfectly.

Loved the fact my customers find it very easy to use, and I found it easy to enter and amend classes.

It’s great, easy to use, great facilities and my customers like it as well. The guys at Bookwhen are always looking for ways to improve it and the customer care is second to none.

The staff were fantastic, and their support articles were very well set up.

The Bookwhen staff are also brilliant, they have always replied in a quick and friendly manner with relevant information.

Super easy to use for technophobes. Customer service is super quick and friendly.

I find it easy to use and to keep track of. I like the customisable functions.

There's nothing that I can say is a negative for Bookwhen, in fact it keeps surprising me with the features it has, it just overall fits our needs.

Easy to add new courses and see who is attending via the integration into our calendar. Love the integration with Stripe for payments.

It has saved me a fortune in having to get a customised booking solution developed externally. The interface is great, the process very intuitive and the support team incredibly helpful.

The Help articles are really useful and the Customer Service when I have raised questions with the Bookwhen Team has been brilliant.

This has saved me so much time and fuss compared to having people register through a Google Doc or via email. I'm a small, one person consultant so this is a great product for me to use.

Easy to use, great customer support, affordable.

I also love that it integrates with Stripe, which is very easy to use.

Bookwhen has enabled me to run my tiny yoga studio with a lot less stress.

Bookwhen is very user friendly and an easy way for my  customers to book their classes and walks.

Very very helpful staff. SENSITIVE CONTENT] has been brilliant from start to now.

Ticket Peak, is easy of use is outstanding and they may not have every bell and whistle some of the more expensive ones does have, it is very stable.

The ease of use for the customer was outstanding and worked well. Also Customer service was the best on any software I've used.

This has been a great solution for our theatre group. It has aided in cash flow, important for us.

Setting up an event and linking to websites is pretty easy and self explanatory. I highly recommend TicketPeak for your next performance.

Some of the weaknesses have been addressed and they have added to what you can do over the past two years.

We place the link on our school website for easy accessibility. The variety of reports makes it easy to track customer information and sales.

The customer service is great. Whenever I have a question, or something I am trying to figure out, I can simply contact your customer support.

It is a great for the money. They provide excellent customer service, personal attention to needs that arise.

TicketPeak makes purchasing tickets quick, easy, and affordable so audience members can focus more on enjoying the show.

We have not been disappointed. Most of the theater goers are seniors and they are thrilled with the ease of buying tickets online.

Pros: Very easy to use; Our ticket buyers love it. So nice that everything is automated and we don't have to worry about tickets.

It’s sometimes difficult to remember how to do infrequent tasks such as issuing a refund.

With multiple events over multiple days it was difficult for me to see exactly where the revenue and the commissions were.

Easy to setup and integrate. At anytime, we know how many people have signed up for each event.

Great system, that is always improving. We love the new Classes and Auditions features.

Some things are a bit difficult to navigate. Seating charts are small.

A wonderful alternative to the higher-priced ticketing sites, with stellar customer service.

Excellent customer service, they will spend as much time as it takes to make sure it works the way you want it to, and that you are able to understand how it is working.

Instantly responsive to any question I've had and gives great advice and instruction. The product is imminently user-friendly and with Louis, very easy to setup and get started.

Louis Lamoureux is the absolute BEST person I've ever had the pleasure of dealing with.

Ease of use, functionality and customer support.

We've used them for over nine years and have been very pleased.

Confusing to customers when sales get turned off - we have worked through this though w more communication.

Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

Buyers love the self selection. Integrated well with our merchant account.

Probably the best customer service i've ever dealt with ever. Louis was available via email and phone and wrote back to emails immediately.

The customer service, ease of use, and variety of features.

I have appreciated the versatility of the platform, especially for a small, black-box theatre like ours.

It's hard to customize and overall relatively sterile looking.

TicketPeak is easy to use and has increased its functions over the past two years. They have great customer service and have been great to works with.

Good value for the money. My representative was good at responding to my questions in a timely manner.

US Dollar

Bookwhen is a cloud-based scheduling application suitable for small to midsize businesses. It offers online scheduling and booking features, waitlist features and integrations with payment portals. It is designed to work on desktop and mobile devices.


Along with standard online booking features, Bookwhen allows users to select and pay for multiple bookings at once. Users can set the amount of time potential customers have to claim a booking once it becomes available and restrict when open bookings appear to customers.


Users can attach documents to events, configure various field types such as drop-down menus and validation fields, and automatic reminders are sent to attendees. Payment can be required upon confirming a booking or at a later date, and services such as PayPal, Stripe and WorldPay are supported.


Monthly and annual subscriptions are available. In-app chat and email support are offered.



LongDescription

Support Ticket Management

Customer Data Management

Payment Processing

Group Registration

Access Controls/Permissions

Group Scheduling

Reservations Management

Online Registration

Credit Card Processing

Calendar/Reminder System

Attendance Management

Registration Management

Class Scheduling

Calendar Management

Customizable Fields

Attendee Tracking

Promotions Management

Multi-Location

Onsite Registration

Contact Management

Self Check-in/Check-out

Online Ticketing

Booking Management

Rate Management

Ticketing

Third Party Booking

Event Scheduling

Forms Management

Event Ticketing

Email Reminders

Email Management

Website Integration

Activity Dashboard

Alerts/Notifications

Class Registration

Online Booking

Attendee Management

Reminders

Group Reservations

Automated Scheduling

Event Management

Calendar Sync

Event Registration

Event Calendar

Multi-Language

Website Management

Discount Management

Activities Booking

Reporting/Analytics

Customizable Forms

Third Party Integrations

Appointment Scheduling

Availability Management

Ticket Reservations

Point of Sale (POS)

Scheduling

Lite: €9/month with 300 bookings/month, 1 admin user and 1 booking page.
Standard: €19/month with 800 bookings/month, 5 admin users and 3 booking pages.
Plus: €39/month with 1800 bookings/month, 10 admin users and 6 booking pages.
Gold: €69/month with 4000 bookings/month, 25 admin users and 15 booking pages.
Annual subscriptions receive a two-month discount.
Bookwhen also offers a free plan, with 150 bookings/month, 1 admin user and 1 booking page.

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Bookwhen

Live Online

Documentation


TicketPeak is ticket software for frequent event producers, schools, non-profit's, sport venues and more. It is a web-based electronic ticket solution with print-at-home ticketing, assigned seating, mobile check-in app, mailing list integration and built-in credit card processing. It also offers features such as registrations, auditions management, subscription setup, season ticketing, flex passes, ticket printing and customization.

Best for organizations that sell a minimum of 2,000 tickets per year and put on many events per year.

TicketPeak’s uses are extensible and allow for considerable experimentation on the part of the user. Designed by concert musicians with the idea in mind of streamlining how tickets are sold at the local level, the system works as well as for all types of live performances, cinemas, dinner theaters, and sporting events, workshops. For non-profits, TicketPeak is useful for selling tickets to events such as charitable galas, auctions, and the like. TicketPeak also manages ticket exchanges. 

TicketPeak generates a variety of reports to help users keep track of available seating and sales performance. Use the social media tools to share events through Twitter and Facebook. The system can also integrate with external email marketing platforms such as MailChimp and Constant Contact.

TicketPeak is cloud-based online ticketing solution for event management that automates the ticket selling process for organizers and enables customers to purchase tickets online through desktop or mobile device.

TicketPeak offers features such as general admission and seat reservations, which enables customers to select their preferred seats for events. The reserved seating feature comes with optional automatic social distancing capability.

Ticket redemption can be done through barcode readers or smartphones using the TicketPeak Check-in app available on the Apple Store or Google Play.

TicketPeak caters to both box office and online registration-based ticketing needs of organizers. The product offers separate price ranges for profit-based and non-profit enterprises, which includes a combination of per ticket cost and a percentage of the ticket value.



Season Tickets

Electronic Payments

Barcode/Ticket Scanning

Customizable Reports

Mobile Ticketing

Customer Database

Onsite Ticketing

Reserved Seating

Mobile Access

Sales Reports

Concessions Management

Social Media Integration

Reporting & Statistics

Seating Map

Print-at-Home

Social Promotion

Personalization

Confirmation/Reminders

Event Tracking

Communication Management

For Film Festivals

Data Import/Export

Email Templates

Email Marketing

Online Payments

Real Time Data

For Music Festivals

Real-Time Updates

Multi-Facility

Real Time Reporting

Third-Party Integrations

Volunteer Management

Web browser (OS agnostic)

Priced at .75 (USD) per ticket plus 1.5% of the total ticket price. Discounts are available for non-profit organizations.

Bookwhen vs TicketPeak

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