Very happy to be working with Events500i at the venue, its is a huge improvement on our previous system. [sensitive content hidden] have been great, during the sign up an setting up process, and with ongoing support.

Ease of use -* event management though the system is simple and most functions are simple to access and quick to use making coordinators more efficient. Diary management is great with very easy to use features to manage enquiries to ensure space is maximized.Reporting - the features are extensive, so you can drill in to the detail of things very easily. It also allows great visibility on users to make sure the team are on track with tasks/ work. Access - with the web based option we can check availability in real time on appointments. Support - [sensitive content hidden] and the team are always on hand and very quick with solutions and work arounds.

There was plenty of support during the set up process but it can take a little time to get your head around the different "items" and "notes" and what appears where on the contracts/ function sheets. However, once you have your hear around this its easy to use and adapt as you need.

We have automated our enquiries straight into here

We have had hotel systems over the last 5 years so when choosing a new one we were very specific on what we wanted and what it had to deliver. The training and set up team were amazing, nothing was too much trouble , we had 2 day onsite training to set up and use the system before going live.This helped our team get a feel for it and understand the benefits of using it. importing the data from excel into the system was pretty straight forward and going live didnt take too long.Any little tweaks we have asked for have been implemented very quickly by the E500 team. the support from them is second to none and we are excited to see what they come up with next to help us in the wedding world!

We are struggling to use the function sheet option but i think this is due to the way we add so much detail into the event order.

The team are great and are always willing to amend and edit the system to our requirements. It is overall very useful for us to keep up with enquiries and leads, however recent developments such as the client portal and seating plan tool are adding to the great benefits of having Events500i.

Events500i is fantastic for inputting our enquiries, creating quotations and giving us prompts to follow up with leads. The support team are great and are very quick at responding to any questions or queries we have. They have helped to tailor the quotations and system to benefit our business and the way that we do things/the way we want everything to look for our clients.

If we had to choose something to improve it would be the ease of having our planning documents on the system and being able to add notes and details where they are needed with ease. Sometimes it is difficult to remember where we need to click to change details/timings etc.

We have a very large site and it is hugely beneficial to be able to see quickly and easily which areas are available on which date, and which aren't.Reporting is also something that wasn't hugely done before. We can now report on our profit forecast as we have factored supplier costs in and added an uplift, so we can see more than just the hire fee, but also everything that has been upsold as well which is proving invaluable.

We can make it work for us in our way, which is brilliant. The team understand that it is never a 'one size fits all' situation for event management and that is so evident. We can have multiple venue areas, whatever note types we want, items and packages galore and reporting on whatever we might need which is brilliant. It has made such an impact in my role here, as it means that everything we need to know is all in one place.

I struggle with the email feature, as it doesn't always feel like the right way to contact people, so I will copy and paste things instead. It is SO picky as well but sometimes the font doesn't match up, and some lines will look different to others on a contract and I struggle to change it! Nowhere near the end of the world though.

Before events500i, we were very much a paper office; proposals went over via email, contracts were done as a Word doc then the event function sheet was done in another Word doc before we then did the invoice in Excel. Transferring so much data from one document to another in such a busy office meant we all made silly mistakes.

Having the ability to do everything from proposals to contracting to final details and invoicing on the go made so much sense. There are fewer errors as the proposal creates the contract which then creates the function sheet and invoicing and it's made us a lot more efficient in the process.

Nothing really. If I have to say something, it would be that with the older version, you could click and drag a booking if you needed to change a room or move a date.

The whole transition process has been really smooth. We have hugely reduced our admin time and increased efficiency across the office. We have also improved the customer experience.

Events 500 has been a really smooth transition from our old system. It has made many of our processes much simpler and reduced our admin time across the office. The team behind Events 500 are incredibly helpful and respond immediately to questions and queries.

Some of the sequencing and formatting could be improved

We transferred from events500 to events500i and had full training on this, we have utilised alot more features and look forward to seeing the new developments as they are released!

We rely of events500i to make our paperwork for event days, all payments are tracked through the system as well as staff members tasks to ensure all our events are well managed and planned. The team at the end of the phone and emails are always so responsive and any feedback we have given them on the system has been modified and changed.

The formatting of text, some text needs to be highlighted/coloured to ensure it stands out to the team, this then causes the text to become disjointed and drop onto new lines.

The support team are always on hand with queries and come back with resolutions really quickly. Rarely any outages or issues with access to the system

The reporting features on the new system make it easy to pull various reports although some could be improved

It would be great to have the option if you wanted reports pulled on net or gross. It would also be really useful to have event summary and forecast report merged

I've worked with events500 for over 3 years and events500i for the last 18 months. Having worked with other event management/booking systems in the past, I really wouldn't use anything else. I would recommend events500i to any venue or business considering such as system. It's extremely flexible and can be adapted to the individual business requirements. Excellent customer service and support from the events500 team.

User friendly and works so well in our business.

Nothing! It works perfectly well for our business.

We have streamlined our business over the past 5 years and continue to do so, a massive part of this is with Events500i.

We introduced Events500 around 5 years ago. The ease of this service compared to previous methods has being revolutionary to the way we operate.

Now Events500 has gone to a full online platform, we have no negative comments

Diary management is excellent and stream lined our sales process. With operations and sales all able to view the upcoming business it reflects in the product we can deliver as no nasty surprises are lurking around the corner

The team at E500i made the change over very easy and the continued support is excellent

When used correctly E500i is ideal. When we call with an issue 99% of the time its user error

Very good. Good level of support.

Ease of entering a booking and creating a function sheet

Moving dates and rooms. It used to be easier in the version before

We recently went from the desktop version of E500 to E500i recently, it was a very quick and easy transition.We find E500i incredibly easy to use. Its very self explanatory and works how an Events Managers brain works when planning events.The team at E500 are always on hand and are really helpful.Since moving to this, we have also managed to integrate with Venue Directory to allow online booking - this is great as it is something we have wanted to do for a while but the admin side was incredibly time consuming. However, because of the integration it is all now live availability.

The only feature i don't like is the Bulk printing of the function sheets. This is because if an event/booking has multiple days, it prints these individually. Unfortunately this doesn't work for us as a venue.

Easy to use. I love the task list to remind me what needs to be completed.

Nothing I particularly dislike about events500i.