I have lost a few files with this. It now warns you that someone else has it open.

I personally really have been happy with Neo and highly recommend.

Its very easy to use and navigate. Provides great help for beginner users.

The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.

Still very new product so there have been some kinks to work out but they have all been minor and Idexx has been quick to address problems.

The NEO team is very responsive to user feedback and frequently makes enhancements and upgrades to the software that make it better and better.

I like using the templates for filling out our exams. The doctor side of things are nice and easy.

Training is very easy for new staff because of the simple and straight forward interface. Almost all tasks take minimal steps to complete unlike some of the more popular PMS out there.

There are several things that I love about IDEXX Neo. First, the ease of use with integrated training is great.

Company is wonderful to deal with. Love that it is web based.

Ease of use, ability to communicate records/results.

The office uses  IDEXX  for both reference and in-house labs, so the integration with Neo is fantastic. We also signed up for WebPacs so our imaging  would be integrated.

As the person in charge of calling when things go wrong it is very much appreciated to talk to helpful/nice customer support. Third, the continued improvement and growth is so nice.

We certainly also appreciate the ability to run NEO on very inexpensive hardware.

The vet connect plus features were the biggest selling point. I also really appreciate the frequent updates and feature improvements.

Very user friendly, and easily adaptable to 60% large animal practice. Great value when it comes to money and ease of setup.

Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo.

The time putting in charges is cut in half compared to other programs.

All of the staff are frustrated after having this system  9 months. They are begging me (management) to return to our outdated system.

Poor estimate capabilities. Updates interfere with current processes, forms, etc.

I had a good experience with them and will continue to use other products and their reference lab.

Customer service is great. They are good about taking enhancement requests and improving the software.

This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.

What i like the most is how easy it is to use, even the doctor loves. I can do inventory and batches so quickly.

Idexx Neo has been wonderful, especially during the winter and spring storms that we have encountered in the past. The fact that everything goes into the cloud has made our lives so much easier.

Ease of use, integration with our lab equipment, integration with smartflow.

Different batches of medications cannot currently be tracked separately. Invoices closed out on one doctor by mistake cannot be easily switched - payment must be deleted and re-entered.

No Integration to different Blood testing machines,  External Laboratories other than Idexx. Not Integrated  to CRM option.

Overall I like the software and appreciate the great customer service that comes along with it. With any new system/software it will take a little bit to work out the kinks for specific uses.

They absolutely love this feature. It is great how my text AND their replies show up right in the pet's medical record.

This is a standard problem with any cloud based software. The upside is that you can pick up your laptop and work from another location if necessary or simply use a hot spot from a cell phone.

Our only downside is if we lose power and are without internet.

A simple chromebook for everyone--inexpensive and easy.

Ease of texting and/or emailing clients and having that conversation automatically be documented in patient's medical record. Integration directly with QB is also very time saving.

Overall I like VetBadger, it's very easy to use and if there are ever any issues the customer service is GREAT and quick. My favorite feature is the ability to text back and forth with the clients.

That it integrates with Quickbooks for all our invoicing, inventory and financial needs is fantastic.

As someone who has used or tried Hippo, Cornerstone, Avimark, Acurovet, and Vetter, I can definitively say that VetBadger is the premier software for ease of use and practicality.

Our team enjoys the increased communication with our clients and the ability to have everything they need in one spot.

It is pretty easy to use and navigate, is simple.

HIghly Recommend VetBadger - great integrations, easy to use and excellent support.

Compared to the bloat of ImproMed Infinity, Vet Badger is a breeze to set up and much more cost effective.

Its very easy to use once you understand the sections. What I love most about it though is the customer service.

Elegant UI/UX with practical backoffice functionality.

The customer service representatives are wonderful. They have helped train and navigate any parts of the software that I do not understand.

Formatting can be problematic due to the simplicity of the software. Also if multiple users are in the same client account at once the system will lag or displace your cursor.

US Dollar

IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn, with all the features you need right where you need them. Switching to Neo is easy too, with built-in training that get your staff quickly up to speed. And because Neo is cloud-based, you can use it on any internet-connected device, anywhere. Easy to use, affordable and built to make switching simple: IDEXX Neo is ready to help you.


LongDescription

Document Templates

Patient Records Management

Purchase Order Management

Electronic Payments

Customizable Reports

Document Storage

Access Controls/Permissions

SMS Messaging

Charting

Task Scheduling

SSL Security

Confirmation/Reminders

Credit Card Processing

Invoice Management

Communication Management

Customer Database

No-Show Tracking

Calendar Management

Template Management

Scheduling

Data Import/Export

Multi-Location

Mobile Access

Inventory Tracking

Historical Reporting

Imaging and X-rays

Client Portal

Forms Management

Email Reminders

Workflow Management

Voice Recognition

Alerts/Notifications

Reporting & Statistics

Reminders

Decision Support

Prescription Processing

Automated Scheduling

Customizable Templates

Billing & Invoicing

Real Time Reporting

Stock Management

Customizable Forms

Appointment Management

Records Management

Client Management

Drag & Drop

Third-Party Integrations

Appointment Scheduling

Live Chat

Document Management

Inventory Management

Coding Assistance

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 8

Windows 10

Simple subscription pricing. 

Flexible programs bundle apps and diagnostics for valuable savings.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

IDEXX Neo

Live Online

Webinars

Documentation

Videos

VetBadger is a cloud-based veterinary practice management solution that helps small to large clinics manage front-desk operations, check-ins, appointments, follow-ups, workflows, patient information, confirmations and more. The platform allows users to assign role-based tasks and restricted access.


Key features of the solution include task-based workflow, data entry, exam details reporting, SMS and email appointment confirmation and referral tracking. Additionally, VetBadger supports QuickBooks integration that enables users to send financial information directly to their accounting system.


VetBadger provides simple object access protocol (SOAP) that enables users to capture examination details as well as visitor information. It features referral tracking that allows users to track advertising cost. Additionally, the platform allows visitors to confirm upcoming appointments via email and SMS text reminders. The product is available on a monthly subscription basis, and support is extended via an online help desk.



Treatment Planning

Status Tracking

Activity Tracking

Telemedicine

Self Service Portal

Estimating

Accounting Integration

Check-in/Check-out

Payment Processing

Electronic Signature

Patient Intake

EMR/EHR

E-Prescribing

Activity Dashboard

SOAP notes

Patient Portal

1 user: $99 - $199 
2 - 10 users: $249 - $399 
11 - 20 users: $499 - $649
21 - 40 users: $599 - $899

IDEXX Neo vs VetBadger

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