One can argue that this is good or bad but it depends on your nature.

A bit biased as we are an Avaya Business Partner that offers the IP Office in a cloud hosted (PoweredBy Avaya) offering.

If you can afford to fork up enough money to their top tier product, it will definitely handle everything and CS support is better.

After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult.

Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.

It was confusing at first but now that I have used it for some time I am used to it and can do everything I need quickly.

The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating.

Sometime facing problem with integration with other Vendor.

The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers.

I have overall good experience with Avaya IP office and personally recommend for Small and Medium size of organizations.

Flexibility and customization comes with ease. Programming interface is very straightfoward and easy to use.

Easy integration, easy to use. Avaya IP Office, allowed us to work remotely through the pandemic with only needing access to our laptop.

Its a very good product, excellent quality and life.

Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control.

Very nice product in term of the communication in between the employees for inter organization.

I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office.

The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.

Is a good tool for call management, and monitoring of specialists in total, you can take advantage of your tool to configure and create the different work stations.

Support from Avaya has been superior to what I would have thought we would get. Works great and is reliable.

The best telephone service for small business.

It does not often work great if you start a call on Wifi and then need to switch to cellular data, most often it will loose the call.

Telzio has been perfect for our organization. We are a seasonal business and go from an off-season usage of about 30 users to 200 or so for 3 months a year.

I been looking now for a service that had everything we needed. Now I'm excited that I found a service that has everything I needed plus much more for a great cost also.

The follow up from your customer support and sales team has been exceptional.

Easy to configure and manage at any point in time. I love it’s all done with the drag-and-drop feature.

There is a lag once I answer calls where the caller won't hear me.

The ease in which we can set up, make changes and receive customized personal help has been truly remarkable. We've worked with a number of providers and this by far has been our favorite experience.

Ease of use, great customer support, great product and great results, best price.

Wonderful customer service. Barely any issues and the issues that did arise were taken care of quickly.

This makes it so that I and others can see and respond to calls for Site #1 while we're at Site #3 or home. Once set up, it's very user friendly.

The interface to setup call flows is very simple, flexible, and immediate. Usage data presentation is attractive and fairly easy to extract for reporting purposes.

The support team behind the product is the best feature of this product.

Our medical practice has lost HUNDREDS of clients because of an issue with this app and we got about [SENSITIVE CONTENT] back.

The ease of using on multiple devices, I like the ability to set up different call flows.

Telzio’s services allow for a comprehensive hotline structure that is extremely user friendly.

Telzio has allowed my company to have an easy to use but great company phone system. You can set it up so that not everyone that is on the system will receive every call.

Great quality for the price. Love the cloud interface of phone, text, and fax.

Highly recommended, Very friendly Support team willing to help.

Telzio Voip is a wonderful, feature rich, solid and affordable system. Everything works and works well.

The admin control panel is excellent, easy to use, and has modern UI. All services have been reliable and interactions with tech support friendly and informative.

You ask for features they don't get done and you only realize a year later when you would have desperately needed a conversation to get recorded.

US Dollar

Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses.

It features auto dialing, conferencing, screen sharing, instant messaging, and more. Avaya Cloud Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model.

The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.

It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. Avaya Cloud Office can be deployed as an appliance, dedicated server or virtualized software.

Support is available via phone and live chat.

LongDescription

Presentation Streaming

Screen Sharing

Video Conferencing

Multi-Channel Communication

Multi-User Collaboration

Chat/Messaging

Productivity Tools

Quality Management

Customer Experience Management

Reporting/Analytics

Employee Coaching Tools

Windows 7

Mac OS

Linux

Web browser (OS agnostic)

Windows 8

2-10

11-50

51-200

201-500

501-1000

1000+

Avaya Cloud Office

Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows professionals to connect calls with the phone network so businesses don’t have to look for a third-party SIP provider.


The key features include call management, account management, conferencing and voicemail. The Call flow feature enables professionals to route incoming calls to available team members. Managers can create visual flow charts to track routing process to ensure organized workflows.


The solution is priced on pay-as-you-go model with no monthly or annual subscriptions. The pricing suits the needs of small businesses and startups. The platform can be integrated with third-party solutions such as Vtiger, Zapier, Stripe, Google Analytics and Webhooks that helps users with additional features and modules.


Its phone system includes PBX applications, such as an auto attendant, conferencing calling and hold music.



Real Time Analytics

Call Transfer

Online Voice Transmission

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Call Recording

Call Center Management

Call Disposition

VoIP

Call List Management

Call Routing

Call Queues

Text to Speech

Contact Management

VoIP Connection

Real Time Data

Voicemail Transcription

Hotkeys

Call Reporting

Queue Management

Role-Based Permissions

Call Conferencing

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Fax Management

Telemarketing Management

Interaction Tracking

Multiple Parties

Real Time Reporting

Conferencing

Contact Database

Monitoring

Call Tracking

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Callback Scheduling

SIP Trunking

Windows Vista

Windows XP

Windows 2000

Prices are based on usage. No fixed per-user fees or extra costs for features. All features are included.

Avaya Cloud Office vs Telzio

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