Avaya IP Office Software

Avaya IP Office Software

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About Avaya IP Office

Avaya IP Office is a cloud-based and on-premise communications and collaboration solution designed for small to midsize businesses. It features multiple auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more. Avaya IP Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model. The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom t...

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Avaya IP Office User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

4

Showing 1 - 5 of 29 reviews

User Profile

Rakesh

Verified reviewer

Company size: 10,000+ employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

Avaya IP Office Review

Pros

Its a very easy to operate. Very good product compare with Cisco.

Cons

sometime facing problem with integration with other Vendor

Christopher

Company size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Functionality

out of 5

October 2021

A Very Approachable Phone System

Pros

I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. I think maybe my favorite feature is the Personal Directory but the ability to toggle myself on and off of "Do Not Disturb" has been such a huge help throughout the pandemic while we've worked remotely. All in all, I appreciate the platform and would say I'm rather fond of it, although I wouldn't consider myself a cheerleader.

Cons

Many of the "manual" (read: dial in to access) configuration features are cumbersome and difficult to access. Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating. Sometimes it feels like there are too many options and having to sift through them all to find the correct one for what I want to do can be daunting.

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

It provides good quality of Ip phones with least cost.

I have overall good experience with Avaya IP office and personally recommend for Small and Medium size of organizations.

Pros

Software backup and upgradation part are very easy and friendly to process and implementation.

Cons

Have to upgrade the system to newer version, while Avaya systems gets outdated.

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

August 2021

Simple Use

Pros

I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office. It's easy to use and great value.

Cons

There isn't a whole lot that I don't like about this software.

Patrick

Company size: 2-10 employees

Industry: Telecommunications

Time used: Less than 6 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

July 2021

Avaya Cloud? Yikes..

Pros

No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems.

Cons

Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un

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