Avaya IP Office Software


 

Avaya IP Office is a comprehensive communications and collaboration solution designed for small to midsize businesses. It’s capable of scaling up to support 2,000 users, so your phone system can easily expand as your business grows. 

Moreover, IP Office is available in a number of editions with different levels of functionality (e.g., mobility convergence, unified communications and call center) so that you can choose a phone system closely tailored to your business model. Licenses are available for basic users, office workers, teleworkers, mobile workers and power users, so you can make sure that each employee has the precise set of communication capabilities they need.

IP Office offers a number of the powerful unified communications capabilities that enterprises require in their phone systems at a price suitable for smaller organizations. It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. Users also benefit from powerful features such as multiple auto attendants, auto dialing, conferencing (conferences can support up to 64 participants), voicemail-to-email and call forwarding to mobile. IP Office can be deployed as an applicance, dedicated server or virtualized software.

 

Avaya IP Office - Call details
 
  • Avaya IP Office - Call details
    Call details
  • Avaya IP Office - Call logs
    Call logs
  • Avaya IP Office - Customer call reporter
    Customer call reporter
  • Avaya IP Office - Network configuration settings
    Network configuration settings
  • Avaya IP Office - Web portal for remote communications
    Web portal for remote communications
  • Avaya IP Office - Wallboard for call centers
    Wallboard for call centers
Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8

2 Reviews of Avaya IP Office

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John from El Super
Specialty: Retail
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Avaya is awesome especially for the customer service industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Read the instructions on how to use the system it's very rich but it does take some getting used to.

Pros

I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online.

Cons

Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature.

 
 

Jack from Baxter
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Avaya IP Office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We added Mutare software to our system for converting voice mail to text, this has been a great addition to the Avaya System, one I would recommend.

Pros

Have used Avaya P Office in our business for 6 years now and was a great decision to go with this product. Has been reliable system for us, Avaya had the options and features we needed. Support from Avaya has been superior to what I would have thought we would get. Works great and is reliable.

Cons

Did cost money, wasn't the cheapest system out there, but think we have gotten more that what we paid for it. Well worth every penny we paid.