Avaya IP Office software


22 reviews(4.0/5)
22 reviews(4.0/5)

Avaya IP Office is a cloud-based and on-premise communications and collaboration solution designed for small to midsize businesses.

It features multiple auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more. Avaya IP Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model.

The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.

It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. IP Office can be deployed as an appliance, dedicated server or virtualized software.

Support is available via phone and live chat.

Supported Operating System(s):
Windows 7 , Mac OS , Linux , Web browser (OS agnostic) , Windows 8

22 Reviews of Avaya IP Office

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  • Daniel Alexander from Marketing and Advertising

    Specialty: Other

    Number of employees: 201-500 employees

    August 2018

    A must have for Corporate Travellers

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Avaya IP Office is great to use when you are on the go, you can't physically bring an Avaya phone with you but Avaya IP Office enables you to use your extension wherever you may be, travel out of the country, be at the airport, so as long as you have good internet connection, you are reachable anytime anywhere.

    Cons

    You need a very good internet connection for it to function properly, average to slow internet connection would not make it feasible to use, also need a laptop that is i5 or higher to prevent lags.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Yazir from Cochez y Cia

    Specialty: Retail

    Number of employees: 1,001-5,000 employees

    August 2018

    Mixed reactions

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Flexibility and customization comes with ease
    Programming interface is very straightfoward and easy to use.

    Cons

    Easy to misconfigure and get strange results
    The cost of the handsets might bring down the value of software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • jesus from Telefonica venezolana

    Specialty: Other

    Number of employees: 5,001-10,000 employees

    August 2018

    Call management queued

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros


    is a good tool for call management, and monitoring of specialists in total, you can take advantage of your tool to configure and create the different work stations.

    Cons


    something that I do not like about the one I am currently using, is that it usually hangs with many calls.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Edwin from Verticurl

    Specialty: Other

    Number of employees: 201-500 employees

    August 2018

    Avaya IP office

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good VoIP software for on premise business and can be distributed to different sites depending on the demand.

    Pros

    Can be used in different platforms and can be customized on the feature and tool you will work hand in hand with for this software.

    Cons

    Customer support is a bit confusing, inconsistent with their support in terms of what is the next step to resolve a certain issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mike from Stickley

    Specialty: Manufacturing

    Number of employees: 1,001-5,000 employees

    August 2018

    Second best phone system available

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very simple to use. Has all the features of a VOIP phone system and more. Can do anything you want with the system.

    Cons

    Avaya as a company has had its ups and downs. They have sold up much of their product lines to keep their VOIP line alive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Oliver from EDAG Engineering

    Specialty: Other

    Number of employees: 11-50 employees

    July 2018

    Great PBX Solution for any sized office.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Would happily recommend to anyone looking at a phone solution for their office, both on -premise or in the cloud. Easy to use and get up and running quickly.

    Pros

    Easily adaptable to any business needs, for example i used this in a 60 user environment, which grew to 300 users in 18 months. The IP Office coped well and adapted rapidly to our needs, no swapping out old phone systems.

    Cons

    Can become expensive without doing homework on what modules you need. The older IP Office units can also be expensive to repair as parts are not easily sourced.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Claire from Graceful International Logistics and Freight Forwarding Company

    Specialty: Transportation

    Number of employees: 11-50 employees

    July 2018

    Very easy to use IP Telephony

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Avaya IP Office is every easy to use and install. The hardware comes-up with IP Office software for management and call control. This is highly recommended solution for SMB and Enterprise company especially those who are starting to put their new business.

    Cons

    Modules of Avaya IP Office are expandable and modular. Cost should be consider in expansion and integration of additional feature. Suggested to call your partner to discuss your complete requirement.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jake from CIE Tours International

    Specialty: Hospitality

    Number of employees: 5,001-10,000 employees

    June 2018

    Useful - Effecient - Dated

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    -Great for PBX Phone System Control
    -Allows for Easy Trunk Management Along with Directory Management
    -Great security features

    Cons

    -UI is a bit dated and can be improved
    -Very menu heavy and could be streamlined with a more concise feature set

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Emily from lgh

    Specialty: Healthcare

    Number of employees: 5,001-10,000 employees

    May 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The system is easy to use and get a hang of. Without a manual I think I would have been lost on the system.

    Cons

    It was confusing at first but now that I have used it for some time I am used to it and can do everything I need quickly

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brian from Family Health Services Darke County

    Specialty: Healthcare

    Number of employees: 51-200 employees

    May 2018

    Hello...

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very easy to setup new phones and extensions. Easy to copy button programming and other features. Setting up Hunt groups is a very easy and gives flexibility as to the order the Hunt group rings.

    Cons

    I'm not sure if this is a software or system issue, but if voicemail is turned off people are still able to forward messages to those extensions. Creates more work to turn on the voicemail, retrieve the message, and then turn it back off. It doesn't seem like it is truly off.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joe from Green Shield

    Specialty: Insurance

    Number of employees: 501-1,000 employees

    April 2018

    Upgraded Office Phone system

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control.

    Cons

    Our system uses mainly on screen control, this may not necessarily be a con to many people, and the hard phone is still accessible. The one thing I found difficult was the chat that is available through the software, the log in and way to access seemed cumbersome and clunky.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brittany from Columbia Urological Associates

    Specialty: Healthcare

    Number of employees: 11-50 employees

    April 2018

    Using for 3 years, no big issues

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Our rep is very friendly and helpful, even calls us back when he is on vacation since we usually call him directly instead of going through the call center. It is easy to change names, extensions, voicemails, available times, etc on our end and he trained me on that aspect himself. You can set up "trees" to ring to certain groups in a certain order, turn voicemails on or off, send the phones to the automated system manually or on a schedule.

    Cons

    Occasionally we have small issues, such as a phone we took off of "forward" still being forwarded and we have to put it back on forward and then take it off.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alonso from HealthCompany

    Specialty: Healthcare

    Number of employees: 201-500 employees

    April 2018

    Difficult to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I recommend looking for an alternative, it is better an analog phone, than a digital one with this company

    Pros

    Once configured, it does its job very well, it allows you to configure independent privileges for each user or group of users

    Cons

    The program overwrites all the users at the same time, so if you configure a user, they will be overwriting all of them. During the configuration of the program it loses the values ​​easily, on several occasions settings of all my users were erased.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lewis from UNEECO Paper products

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    April 2018

    Avaya IP Office Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Real-time collaboration, from basic telephony to the most sophisticated unified communications
    Go from five employees to 1,000
    Easily launch applications for everyone: mobile and office workers even remote staff
    Track, record, and report on calls to ensure optimal customer interactions

    Cons

    Avaya website is hard to make service request or support requests
    Too many processes involved in licensing and registration process

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Chris from Rockin Taco & Tex-Mex

    Specialty: Contact Center

    Number of employees: 201-500 employees

    March 2018

    Avaya

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    If you can afford to fork up enough money to their top tier product, it will definitely handle everything and CS support is better.

    Cons

    Lower tiers of this product is tedious and crashes constantly causing cx and employee issues. not a good thing

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Leonardo from CareConnext LLC

    Specialty: Professional Services

    Number of employees: 11-50 employees

    March 2018

    Convenient and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers

    This review was submitted organically. No incentive was offered
    Review Source
  • Gregorio from SISTEMAS MEDICOS NACIONALES S.A. DE C.V.

    Specialty: Healthcare

    Number of employees: 201-500 employees

    February 2018

    It is a powerful tool to manage communications within the organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.

    Pros

    The IP telephony has helped us solve major operational problems, in addition the system has several tools that allow you to have a good administration, the configuration is relatively simple and maintenance is simple. In addition you can add other optional benefits such as voicemail, call recording, the Avaya Equinox app among many other features.

    Cons

    The equipment and licenses are expensive, there are rumors that the system will disappear what creates this expectation if we have made the right investment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Vijayasekar from CES Information Technologies Private limited

    Specialty: Other

    Number of employees: 51-200 employees

    February 2018

    Its a very good product, excellent quality and life.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The IP Office is feature rich & extremely flexible.
    The Programming interface & structure is simple to understand.

    Cons

    Due to the deceptively simple programming interface, it is easy for inexperienced users to misconfigure & then incorrectly assume that ensuing problems are due to the system.
    And the cost is comparatively high.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Adam from RCI Communications, Inc

    Specialty: Other

    Number of employees: 51-200 employees

    January 2018

    Excellent product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A bit biased as we are an Avaya Business Partner that offers the IP Office in a cloud hosted (PoweredBy Avaya) offering.

    Pros

    Great features. System is great for everyone, from the small restaurant or home office to the multi location 2000+ employee organization or call center. Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.

    Cons

    Not a whole lot. But for those purchasing a system, the pricing can be a bit higher than some of the others, but going the cloud route may be best.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Luis from Family First Health

    Specialty: Healthcare

    Number of employees: 201-500 employees

    January 2018

    Good all around voice solution for office/business

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Avaya provides the phones and set up for their system. Setting up voice mail is fairly easy and it has the option to forward voicemails to email. Wireless calling is also available with additional headsets but our staff love them.

    Cons

    The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating. It is farily expensive but comprehensive. We've also had an issue where calls on hold get dropped after a certain amount of time and have not found a good solution to this. After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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