Avaya IP Office Software


 

Avaya IP Office is a cloud-based and on-premise communications and collaboration solution designed for small to midsize businesses.

It features multiple auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more. Avaya IP Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model.

The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.

It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. IP Office can be deployed as an appliance, dedicated server or virtualized software.

Support is available via phone and live chat.

 

Avaya IP Office - Call details
 
  • Avaya IP Office - Call details
    Call details
  • Avaya IP Office - Call logs
    Call logs
  • Avaya IP Office - Customer call reporter
    Customer call reporter
  • Avaya IP Office - Network configuration settings
    Network configuration settings
  • Avaya IP Office - Web portal for remote communications
    Web portal for remote communications
  • Avaya IP Office - Wallboard for call centers
    Wallboard for call centers
Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8

14 Reviews of Avaya IP Office

Showing 1-14 of 14

 

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Emily from lgh
Specialty: Healthcare
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system is easy to use and get a hang of. Without a manual I think I would have been lost on the system.

Cons

It was confusing at first but now that I have used it for some time I am used to it and can do everything I need quickly

Review Source
 
 

Brian from Family Health Services Darke County
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Hello...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to setup new phones and extensions. Easy to copy button programming and other features. Setting up Hunt groups is a very easy and gives flexibility as to the order the Hunt group rings.

Cons

I'm not sure if this is a software or system issue, but if voicemail is turned off people are still able to forward messages to those extensions. Creates more work to turn on the voicemail, retrieve the message, and then turn it back off. It doesn't seem like it is truly off.

Review Source
 
 

Joe from Green Shield
Specialty: Insurance
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Upgraded Office Phone system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control.

Cons

Our system uses mainly on screen control, this may not necessarily be a con to many people, and the hard phone is still accessible. The one thing I found difficult was the chat that is available through the software, the log in and way to access seemed cumbersome and clunky.

Review Source
 
 

Brittany from Columbia Urological Associates
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Using for 3 years, no big issues

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Our rep is very friendly and helpful, even calls us back when he is on vacation since we usually call him directly instead of going through the call center. It is easy to change names, extensions, voicemails, available times, etc on our end and he trained me on that aspect himself. You can set up "trees" to ring to certain groups in a certain order, turn voicemails on or off, send the phones to the automated system manually or on a schedule.

Cons

Occasionally we have small issues, such as a phone we took off of "forward" still being forwarded and we have to put it back on forward and then take it off.

Review Source
 
 

Alonso from HealthCompany
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

Difficult to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommend looking for an alternative, it is better an analog phone, than a digital one with this company

Pros

Once configured, it does its job very well, it allows you to configure independent privileges for each user or group of users

Cons

The program overwrites all the users at the same time, so if you configure a user, they will be overwriting all of them. During the configuration of the program it loses the values ​​easily, on several occasions settings of all my users were erased.

Review Source
 
 

Lewis from UNEECO Paper products
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Avaya IP Office Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Real-time collaboration, from basic telephony to the most sophisticated unified communications
Go from five employees to 1,000
Easily launch applications for everyone: mobile and office workers even remote staff
Track, record, and report on calls to ensure optimal customer interactions

Cons

Avaya website is hard to make service request or support requests
Too many processes involved in licensing and registration process

Review Source
 
 

Chris from Rockin Taco & Tex-Mex
Specialty: Contact Center
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Avaya

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

If you can afford to fork up enough money to their top tier product, it will definitely handle everything and CS support is better.

Cons

Lower tiers of this product is tedious and crashes constantly causing cx and employee issues. not a good thing

Review Source
 
 

Leonardo from CareConnext LLC
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Convenient and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers

Review Source
 
 

Gregorio from SISTEMAS MEDICOS NACIONALES S.A. DE C.V.
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

It is a powerful tool to manage communications within the organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.

Pros

The IP telephony has helped us solve major operational problems, in addition the system has several tools that allow you to have a good administration, the configuration is relatively simple and maintenance is simple. In addition you can add other optional benefits such as voicemail, call recording, the Avaya Equinox app among many other features.

Cons

The equipment and licenses are expensive, there are rumors that the system will disappear what creates this expectation if we have made the right investment.

Review Source
 
 

Vijayasekar from CES Information Technologies Private limited
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Its a very good product, excellent quality and life.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The IP Office is feature rich & extremely flexible.
The Programming interface & structure is simple to understand.

Cons

Due to the deceptively simple programming interface, it is easy for inexperienced users to misconfigure & then incorrectly assume that ensuing problems are due to the system.
And the cost is comparatively high.

Review Source
 
 

Adam from RCI Communications, Inc
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A bit biased as we are an Avaya Business Partner that offers the IP Office in a cloud hosted (PoweredBy Avaya) offering.

Pros

Great features. System is great for everyone, from the small restaurant or home office to the multi location 2000+ employee organization or call center. Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.

Cons

Not a whole lot. But for those purchasing a system, the pricing can be a bit higher than some of the others, but going the cloud route may be best.

Review Source
 
 

Luis from Family First Health
Specialty: Healthcare
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Good all around voice solution for office/business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Avaya provides the phones and set up for their system. Setting up voice mail is fairly easy and it has the option to forward voicemails to email. Wireless calling is also available with additional headsets but our staff love them.

Cons

The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating. It is farily expensive but comprehensive. We've also had an issue where calls on hold get dropped after a certain amount of time and have not found a good solution to this. After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult.

Review Source
 
 

John from El Super
Specialty: Retail
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Avaya is awesome especially for the customer service industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Read the instructions on how to use the system it's very rich but it does take some getting used to.

Pros

I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online.

Cons

Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature.

Review Source
 
 

Jack from Baxter
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Avaya IP Office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We added Mutare software to our system for converting voice mail to text, this has been a great addition to the Avaya System, one I would recommend.

Pros

Have used Avaya P Office in our business for 6 years now and was a great decision to go with this product. Has been reliable system for us, Avaya had the options and features we needed. Support from Avaya has been superior to what I would have thought we would get. Works great and is reliable.

Cons

Did cost money, wasn't the cheapest system out there, but think we have gotten more that what we paid for it. Well worth every penny we paid.