Avaya IP Office is a cloud-based and on-premise communications and collaboration solution designed for small to midsize businesses.

It features multiple auto attendants, auto dialing, conferencing, voicemail-to-email, call forwarding and more. Avaya IP Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model.

The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes.

It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. IP Office can be deployed as an appliance, dedicated server or virtualized software.

Support is available via phone and live chat.

Call details
Call details

Call details

Call logs

Call logs

Customer call reporter

Customer call reporter

Network configuration settings

Network configuration settings

Web portal for remote communications

Web portal for remote communications

Wallboard for call centers

Wallboard for call centers

Supported Operating System(s):

Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8



22 Reviews of Avaya IP Office

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 22 reviews

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Daniel Alexander from Marketing and Advertising

Industry:  Other

Number of employees:  201-500 employees

Ease-of-use

Functionality

August 2018

A must have for Corporate Travellers

Pros

Avaya IP Office is great to use when you are on the go, you can't physically bring an Avaya phone with you but Avaya IP Office enables you to use your extension wherever you may be, travel out of the country, be at the airport, so as long as you have good internet connection, you are reachable anytime anywhere.

Cons

You need a very good internet connection for it to function properly, average to slow internet connection would not make it feasible to use, also need a laptop that is i5 or higher to prevent lags.

Review Source

Yazir from Cochez y Cia

Industry:  Retail

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

August 2018

Mixed reactions

Pros

Flexibility and customization comes with ease
Programming interface is very straightfoward and easy to use.

Cons

Easy to misconfigure and get strange results
The cost of the handsets might bring down the value of software

Review Source

jesus from Telefonica venezolana

Industry:  Other

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

August 2018

Call management queued

Pros


is a good tool for call management, and monitoring of specialists in total, you can take advantage of your tool to configure and create the different work stations.

Cons


something that I do not like about the one I am currently using, is that it usually hangs with many calls.

Review Source

Edwin from Verticurl

Industry:  Other

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Avaya IP office

Good VoIP software for on premise business and can be distributed to different sites depending on the demand.

Pros

Can be used in different platforms and can be customized on the feature and tool you will work hand in hand with for this software.

Cons

Customer support is a bit confusing, inconsistent with their support in terms of what is the next step to resolve a certain issue.

Review Source

Mike from Stickley

Industry:  Manufacturing

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Second best phone system available

Pros

Very simple to use. Has all the features of a VOIP phone system and more. Can do anything you want with the system.

Cons

Avaya as a company has had its ups and downs. They have sold up much of their product lines to keep their VOIP line alive.

Review Source

Oliver from EDAG Engineering

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great PBX Solution for any sized office.

Would happily recommend to anyone looking at a phone solution for their office, both on -premise or in the cloud. Easy to use and get up and running quickly.

Pros

Easily adaptable to any business needs, for example i used this in a 60 user environment, which grew to 300 users in 18 months. The IP Office coped well and adapted rapidly to our needs, no swapping out old phone systems.

Cons

Can become expensive without doing homework on what modules you need. The older IP Office units can also be expensive to repair as parts are not easily sourced.

Review Source

Claire from Graceful International Logistics and Freight Forwarding Company

Industry:  Transportation

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

Very easy to use IP Telephony

Pros

Avaya IP Office is every easy to use and install. The hardware comes-up with IP Office software for management and call control. This is highly recommended solution for SMB and Enterprise company especially those who are starting to put their new business.

Cons

Modules of Avaya IP Office are expandable and modular. Cost should be consider in expansion and integration of additional feature. Suggested to call your partner to discuss your complete requirement.

Review Source

Jake from CIE Tours International

Industry:  Hospitality

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

June 2018

Useful - Effecient - Dated

Pros

-Great for PBX Phone System Control
-Allows for Easy Trunk Management Along with Directory Management
-Great security features

Cons

-UI is a bit dated and can be improved
-Very menu heavy and could be streamlined with a more concise feature set

Review Source

Emily from lgh

Industry:  Healthcare

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

May 2018

Easy to use

Pros

The system is easy to use and get a hang of. Without a manual I think I would have been lost on the system.

Cons

It was confusing at first but now that I have used it for some time I am used to it and can do everything I need quickly

Review Source

Brian from Family Health Services Darke County

Industry:  Healthcare

Number of employees:  51-200 employees

Ease-of-use

Functionality

May 2018

Hello...

Pros

Very easy to setup new phones and extensions. Easy to copy button programming and other features. Setting up Hunt groups is a very easy and gives flexibility as to the order the Hunt group rings.

Cons

I'm not sure if this is a software or system issue, but if voicemail is turned off people are still able to forward messages to those extensions. Creates more work to turn on the voicemail, retrieve the message, and then turn it back off. It doesn't seem like it is truly off.

Review Source

Joe from Green Shield

Industry:  Insurance

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

April 2018

Upgraded Office Phone system

Pros

Avaya is a great office system for everyday use. Reliable and feature rich in terms of operation and on screen control.

Cons

Our system uses mainly on screen control, this may not necessarily be a con to many people, and the hard phone is still accessible. The one thing I found difficult was the chat that is available through the software, the log in and way to access seemed cumbersome and clunky.

Review Source

Brittany from Columbia Urological Associates

Industry:  Healthcare

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

April 2018

Using for 3 years, no big issues

Pros

Our rep is very friendly and helpful, even calls us back when he is on vacation since we usually call him directly instead of going through the call center. It is easy to change names, extensions, voicemails, available times, etc on our end and he trained me on that aspect himself. You can set up "trees" to ring to certain groups in a certain order, turn voicemails on or off, send the phones to the automated system manually or on a schedule.

Cons

Occasionally we have small issues, such as a phone we took off of "forward" still being forwarded and we have to put it back on forward and then take it off.

Review Source

Alonso from HealthCompany

Industry:  Healthcare

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Difficult to use

I recommend looking for an alternative, it is better an analog phone, than a digital one with this company

Pros

Once configured, it does its job very well, it allows you to configure independent privileges for each user or group of users

Cons

The program overwrites all the users at the same time, so if you configure a user, they will be overwriting all of them. During the configuration of the program it loses the values ​​easily, on several occasions settings of all my users were erased.

Review Source

Lewis from UNEECO Paper products

Industry:  Manufacturing

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Avaya IP Office Review

Pros

Real-time collaboration, from basic telephony to the most sophisticated unified communications
Go from five employees to 1,000
Easily launch applications for everyone: mobile and office workers even remote staff
Track, record, and report on calls to ensure optimal customer interactions

Cons

Avaya website is hard to make service request or support requests
Too many processes involved in licensing and registration process

Review Source

Chris from Rockin Taco & Tex-Mex

Industry:  Contact Center

Number of employees:  201-500 employees

Ease-of-use

Functionality

March 2018

Avaya

Pros

If you can afford to fork up enough money to their top tier product, it will definitely handle everything and CS support is better.

Cons

Lower tiers of this product is tedious and crashes constantly causing cx and employee issues. not a good thing

Review Source

Leonardo from CareConnext LLC

Industry:  Professional Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Convenient and easy to use

Pros

The Value and the user friendly interface this is one of the best voip phone services out there used in large call centers

Review Source

Gregorio from SISTEMAS MEDICOS NACIONALES S.A. DE C.V.

Industry:  Healthcare

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

It is a powerful tool to manage communications within the organization.

The system is very robust and stable, the failures experienced are minimal and the service received from the equipment is great.

Pros

The IP telephony has helped us solve major operational problems, in addition the system has several tools that allow you to have a good administration, the configuration is relatively simple and maintenance is simple. In addition you can add other optional benefits such as voicemail, call recording, the Avaya Equinox app among many other features.

Cons

The equipment and licenses are expensive, there are rumors that the system will disappear what creates this expectation if we have made the right investment.

Review Source

Vijayasekar from CES Information Technologies Private limited

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Its a very good product, excellent quality and life.

Pros

The IP Office is feature rich & extremely flexible.
The Programming interface & structure is simple to understand.

Cons

Due to the deceptively simple programming interface, it is easy for inexperienced users to misconfigure & then incorrectly assume that ensuing problems are due to the system.
And the cost is comparatively high.

Review Source

Adam from RCI Communications, Inc

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Excellent product

A bit biased as we are an Avaya Business Partner that offers the IP Office in a cloud hosted (PoweredBy Avaya) offering.

Pros

Great features. System is great for everyone, from the small restaurant or home office to the multi location 2000+ employee organization or call center. Price points on the cloud system are excellent, competitive to most major cloud pbx providers, while getting more features and functionality.

Cons

Not a whole lot. But for those purchasing a system, the pricing can be a bit higher than some of the others, but going the cloud route may be best.

Review Source

Luis from Family First Health

Industry:  Healthcare

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

January 2018

Good all around voice solution for office/business

Pros

Avaya provides the phones and set up for their system. Setting up voice mail is fairly easy and it has the option to forward voicemails to email. Wireless calling is also available with additional headsets but our staff love them.

Cons

The user interface on their phones requires some learning. For staff who are not accustomed to using the phones regularly this can be frustrating. It is farily expensive but comprehensive. We've also had an issue where calls on hold get dropped after a certain amount of time and have not found a good solution to this. After researching extensively it seems to be an issue with Avaya. Searching through the contacts can also be difficult.

Review Source

Displaying 1 - 20 of 22 reviews