# Avaya Cloud Office Software Reviews, Demo & Pricing - 2026 > Review of Avaya Cloud Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/voip/ip-office-profile --- [Home](https://www.softwareadvice.com/) / [Unified Communications Software](https://www.softwareadvice.com/voip/ucaas-comparison/) / Avaya Cloud Office Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/ip-office-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/ip-office-profile/alternatives/) # Avaya Cloud Office 2026: Benefits, Features & Pricing Wondering if Avaya Cloud Office is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Avaya Cloud Office 4.2 [(45)](https://www.softwareadvice.com/voip/ip-office-profile/reviews/) Pricing Pricing available upon request ### About Avaya Cloud Office Avaya Cloud Office is a cloud-based communications and collaboration solution designed for small to midsize businesses. It features auto dialing, conferencing, screen sharing, instant messaging, and more. Avaya Cloud Office is available with different levels of functionality such as mobility convergence, unified communications and call center management feature so that users can choose a phone system that suits their business model. The Avaya contact center assists in management and administration of calls. It also helps in gathering, measuring and analyzing customer interactions. The Avaya learning service helps in providing training to employees using different forms of training module such as virtual training, classroom training, self-paced training in which sessions can be scheduled and users can organize custom classes. It integrates via Telephony Application Programming Interface (TAPI) with other Avaya applications as well as third-party contact management software. Avaya Cloud Office can be deployed as an appliance, dedicated server or virtualized software. Support is available via phone and live chat. Wondering if Avaya Cloud Office is right for your organization? Our Unified Communications Software selection experts can help you in 15 minutes or less. ## Avaya Cloud Office User Interface ## Popular Avaya Cloud Office Alternatives Main Product Avaya Cloud Office 4.2 [(45)](https://www.softwareadvice.com/voip/ip-office-profile/reviews/) Ratings Breakdown - 3.93Ease of use - 3.63Value for money - 3.97Customer support - 4.02Functionality Pricing Available upon request Get Price Alternative Product [Leaptree Optimize](https://www.softwareadvice.com/product/527339-Leaptree-Optimize/) 4.8 [(12)](https://www.softwareadvice.com/product/527339-Leaptree-Optimize/#reviews) Ratings Breakdown - 4.75Ease of use - 4.75Value for money - 4.92Customer support - 4.33Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [Playvox](https://www.softwareadvice.com/crm/playvox-profile/) 4.8 [(109)](https://www.softwareadvice.com/crm/playvox-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.74Value for money - 4.70Customer support - 4.72Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [VQ Online](https://www.softwareadvice.com/crm/vq-online-profile/) 4.7 [(18)](https://www.softwareadvice.com/crm/vq-online-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.36Value for money - 4.62Customer support - 4.28Functionality Pricing Available upon request Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price ## Avaya Cloud Office Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Avaya Cloud Office Features - Popular features found in Unified Communications Call Recording Call Routing Contact Management File Sharing Mobile Access Reporting & Statistics Screen Sharing SMS Messaging Task Management Two-Way Audio & Video Voice Mail - More features of Avaya Cloud Office API Call Center Management Chat/Messaging Conferencing Customer Experience Management Employee Coaching Tools Live Chat Multi-Channel Communication Multi-User Collaboration Presentation Streaming Productivity Tools Quality Management Reporting/Analytics Unified Communications Video Conferencing ## Avaya Cloud Office User Reviews Overall Rating 4.2 Ratings Breakdown 5 49% 4 29% 3 18% 2 2% 1 2% Secondary Ratings Ease of Use 3.9 Value for money 3.6 Customer support 4.0 Functionality 4.0 VR Verified Reviewer Religious Institutions 2-10 employees Used daily for less than 2 years Review source Reviewed August 2021 Simple Use 5 Ratings Breakdown 4 Ease of use 4 Functionality Pros: I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office. It's easy to use and great value. Cons: There isn't a whole lot that I don't like about this software. Read More CR Christopher R. Verified reviewer Non-Profit Organization Management 501-1000 employees Used daily for more than 2 years Review source Reviewed October 2021 A Very Approachable Phone System 4 Ratings Breakdown 3 Ease of use 4 Functionality Pros: I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. I think maybe my favorite feature is the Personal Directory but the ability to toggle myself on and off of "Do Not Disturb" has been such a huge help throughout the pandemic while we've worked remotely. All in all, I appreciate the platform and would say I'm rather fond of it, although I wouldn't consider myself a cheerleader. Cons: Many of the "manual" (read: dial in to access) configuration features are cumbersome and difficult to access. Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating. Sometimes it feels like there are too many options and having to sift through them all to find the correct one for what I want to do can be daunting. Read More Pm Patrick m. Verified reviewer Telecommunications 2-10 employees Used daily for less than 6 months Review source Reviewed July 2021 Avaya Cloud? Yikes.. 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems. Cons: Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un Read More AU Ariel U. Verified reviewer Food Production 10000+ employees Used daily for more than 2 years Review source Reviewed November 2021 Very robust solution 5 I would say a great experience. I remember using both the physical phones at the office, the soft-phone, and even I used to have a physical IPT hard-phone at home with embedded VPN that was very convenient to take conference calls t home with the great benefits of the Avaya physical phone such as speaker-phone and, of course, a direct IPT extension (really mirroring "being at the office" from a telephony standpoint). Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: As having a telecom professional background, I can tell this Avaya solution is very robust and stable. Cons: Maybe the overall "look" of the physical phones could be enhanced. Honestly, it is a very subjective aspect. Read More JC John C. Verified reviewer Retail 5001-10000 employees Used daily for more than 2 years Review source Reviewed September 2017 Avaya is awesome especially for the customer service industry 5 Read the instructions on how to use the system it's very rich but it does take some getting used to. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online. Cons: Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature. Read More SG Shelby G. Verified reviewer Pharmaceuticals 51-200 employees Used daily for less than 12 months Review source Reviewed June 2023 Avaya Cloud Office Fair Review 3 Ratings Breakdown 3 Ease of use 2 Functionality Pros: The system replaced a previous phone system.The switch went well. The app is well laid out and has all of the features required including voicemail. Cons: The app does not seem to work well and connect to my account even when trouble shooted. It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung. Read More JH Josh H. Verified reviewer Chemicals 11-50 employees Used daily for less than 12 months Review source Reviewed August 2023 VIKING Chemical Co. 4 The has been a massive increase in efficiency and ease of communication since the service has been implemented. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: The system is very easy and intuitive to use. I like how the app and the desktop phones all seamlessly integrate will e-mail. Cons: Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building. Read More OL Oliver L. Verified reviewer 11-50 employees Used daily for more than 2 years Review source Reviewed July 2018 Great PBX Solution for any sized office. 5 Would happily recommend to anyone looking at a phone solution for their office, both on -premise or in the cloud. Easy to use and get up and running quickly. Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Easily adaptable to any business needs, for example i used this in a 60 user environment, which grew to 300 users in 18 months. The IP Office coped well and adapted rapidly to our needs, no swapping out old phone systems. Cons: Can become expensive without doing homework on what modules you need. The older IP Office units can also be expensive to repair as parts are not easily sourced. Read More VR Verified Reviewer Financial Services 10000+ employees Used daily for less than 2 years Review source Reviewed November 2020 Good inter office communicator 4 Good Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Very nice product in term of the communication in between the employees for inter organization. Cons: The structure of the product itself is the least thing I like about this product Read More VR Verified Reviewer Human Resources 11-50 employees Used daily for less than 2 years Review source Reviewed August 2021 Drop call 3 Ratings Breakdown 1 Ease of use 1 Value for money 2 Customer support 3 Functionality Pros: IP calls are pretty simple, basic functionality Cons: Drops calls, connectivity issues, updates don't always fix the issues. Read More Showing 1 - 10 of 45 Reviews [See All Reviews](https://www.softwareadvice.com/voip/ip-office-profile/reviews/) ## Avaya Cloud Office Popular Comparisons [Playvox vs Avaya Cloud Office](https://www.softwareadvice.com/voip/ip-office-profile/vs/playvox/)[NiCE CXone vs Avaya Cloud Office](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/ip-office/)[Slack vs Avaya Cloud Office](https://www.softwareadvice.com/voip/ip-office-profile/vs/slack/) [Compare All Alternatives](https://www.softwareadvice.com/voip/ip-office-profile/alternatives/) ## Other Top Recommended Unified Communications Software [RingEX](https://www.softwareadvice.com/call-center/office-profile/) **4.2** (1204) Recently recommended **17** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **11** times [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) **4.7** (188) Recently recommended **11** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **6** times Stuck Between Options? 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