Telzio Software

Telzio Software

Find out more:

Find out more:

About Telzio

Telzio is a cloud communications provider that offers small business phone system. It includes trunking that allows professionals to connect calls with the phone network so businesses don’t have to look for a third-party SIP provider. The key features include call management, account management, conferencing and voicemail. The Call flow feature enables professionals to route incoming calls to available team members. Managers can create visual flow charts to track routing process to ensure organized workflows. The solution is priced on pay-as-you-go model with no monthly or annual subscriptions. The pricing suits the needs of small businesses and startups. The platform can be integrated with third-party solutions such as Vtiger, Zapier, Stripe, Google Analytics...

Telzio Pricing

Prices are based on usage. No fixed per-user fees or extra costs for features. All features are included.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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Telzio User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 13 reviews

User Profile

Kristina

Verified reviewer

Company size: 2-10 employees

Industry: Printing

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Telzio

Telzio has allowed my company to have an easy to use but great company phone system. You can set it up so that not everyone that is on the system will receive every call. We have 3 different phone lines that come into ours, and it is very easy to tell what phone line the incoming call dialed. Also it is very easy to place a call on hold, or transfer to another person. Use can also use it to inter-call between the company. Through the website you can also send text messages and fax.

Pros

How easy it is to use. You sign up, and then can start using. It takes no time to get used to the setup, and is very user friendly.

Cons

It does not often work great if you start a call on Wifi and then need to switch to cellular data, most often it will loose the call.

Kathy

Company size: 11-50 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

Easy Way to Streamline Phone Services!

I have realized it is way easier to contact customers with everything readily available to me in one place. This allows for our remote employees to not miss a beat as well. I especially enjoy that customers will not have my personal phone # when I call through the Telzio app.

Pros

Instead of having 3 phone numbers that our customers call, we now have one that our customers can use to call each of our locations! This makes it so that I and others can see and respond to calls for Site #1 while we're at Site #3 or home. Once set up, it's very user friendly.

Cons

There is a lag once I answer calls where the caller won't hear me. Other than that, no complaints.

Reasons for choosing Telzio

This seemed more user friendly and offered more of what we were looking for.

Robert

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
1

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

March 2021

90's AT&T - don't got over your minutes folks!

Pros

Great offering of features and voice overs

Cons

Paid 400% of my monthly fees in overages. They said well we sent you emails...which means they aren't willing to help. Cannot do business with a company that operates on a "gotcha" business model.

Reasons for switching to Telzio

Eviice was fairly limited in offerings

Response from Telzio

Robert, we're sorry that you were unhappy with your experience. As you correctly mentioned, we do send emails to recommend a plan change based on your usage. As soon as we heard back from you, we did not hesitate to provide you with a full refund on 3 months of services used, and a custom plan with a flat minute rate. Our pricing is indeed based on usage, and not per-user. In most cases, this is more cost effective and scalable for our customers. We hope that the use of our platform will continue to provide value to your business. Your account manager is available by phone and email, and is happy to assist further. Please let us know if there's anything else we can do to help.

Replied April 2021

Lucas

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

December 2021

Growing Company getting Great Support

We use Telzio as for our clients to contact us for customer support and purchasing. It works exactly as advertised and it has been simple to implement, add users, add different call flows, and track employee calls. The follow up from your customer support and sales team has been exceptional. They have followed up with me regarding features and requirements that amidst a company merger I often had far in the back of my mind but needed to get done.

Pros

The interface to setup call flows is very simple, flexible, and immediate. Usage data presentation is attractive and fairly easy to extract for reporting purposes.

Cons

There are features that are not yet implemented that would be nice. Better text message support (ie 5 digit text numbers in particular). Also, ringing folks in a queue in the same order every time opposed to the person who hasn't received a call in the longest time.

Reasons for choosing Telzio

3CX was incredibly complicated and required multiple systems to get setup, implemented, and functioning. To many points of failure that did not belong to 3CX. While their feature set was huge, all of it would have been very difficult and niche to setup (anyone can login to Telzio and quickly understand how to use it). Can't remember with Dialpad.

Reasons for switching to Telzio

Limited flexibility with call flow handling and reporting. Limited and/or expensive international support.

Response from Telzio

Thank you for your great review, Lukas! Ease of use and rapid configuration is one of our top priorities, so we are thrilled to hear that. We do in fact offer shortcodes for texting (5-digit codes). If it's something you'd be interested in, please reach out to us to get started.

Replied December 2021

Matthew

Company size: 11-50 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Easy to setup and customize, great for our small business

Pros

It was very east to setup and customize our IVR for multiple retail locations using Telzio.

Cons

Nothing, really. I could understand why this software wouldn't be appropriate for enterprise level business, but for our small chain of dispensaries it's exactly what we were looking for.

Reasons for switching to Telzio

Price and flexibility

Response from Telzio

We have several enterprise features rolling out this year including SSO currently in beta - thank you for the feedback!

Replied February 2022