Intacct Software


 

Intacct is a Web-based financial accounting software system with a broad set of functionality for small to midsized businesses. Founded in 1999 in San Jose, California, Intacct now serves over 30,000 users. The system is meant for a wide variety of industries as a horizontal accounting system.

Intacct can support applications for core accounting, time and expenses, revenue management, project accounting, order and billing, purchasing, global consolidations, multi-currency management and financial reporting.

Intacct is Web-based Software-as-a-Service (SaaS) and can be accessed on demand through a browser over the Internet. Oracle is the database for Intacct, while the applications and data are hosted in IBM e-business Hosting Centers. Disaster recovery functions are provided by Sungard.

 

Intacct - Dashboards
 
  • Intacct - Dashboards
    Dashboards
  • Intacct - Revenue report
    Revenue report
  • Intacct - Order entry
    Order entry
  • Intacct - Invoice
    Invoice
  • Intacct - Customer information
    Customer information
  • Intacct - Workflow
    Workflow
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Unix, Solaris, Mac OS, Linux, IBM OS/400, HP-UX, AIX

61 Reviews of Intacct

Showing 1-20 of 61

 

from Touchstone Climbing Inc.
Specialty: Other
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Product is great. Support is cumbersome and sometimes slow.

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Intacct's dimensions allow a lot of flexibility in being able to add locations, departments or other categories easily and to look at each segment separately. The software is easy to use. There are always several ways to do the same thing. Intacct seems responsive to customer suggestions for changes and revisions.

Likes Least

To get support you log a case on the Intacct website. They you wait for a response which is always an email with a question, sometimes a question with an obvious answer. Each response from Intacct can take 24 hours. So now you can be at 48 hours without an answer. For some reason they like to deal with questions via email instead of calling the customer. Once you get someone actively looking at your case, they are knowledgeable and helpful.

Recommendations

Be clear how you intend to use the unique dimension feature.

 

from JW Industrial
Specialty: Advertising
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Awesome customer support. That was very helpful while transitioning. It was everything that I had expected

Likes Least

I wish there was more flexibility in some of the settings.

Recommendations

Make sure you take the time to research other companies; then you can make an informed decision.

 

from EMSI
Specialty: Other
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Intacct Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's user-friendly and organized. I also like being able to easily run the reports that I need.

Likes Least

I don't like that when you upload a document, it never leaves the drop-down menu. I think it makes it look a little chaotic.

Recommendations

I do not have any recommendations at this time.

 

from EMSI
Specialty: Other
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

I use this product in my role as purchasing manager.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

The software is very easy to use, and the support is good as well.

Likes Least

There are a few little items that I wish I could change, but they are not able to be changed because of the way we have our purchase orders set up. It doesn't have anything to do with the software itself.

Recommendations

I highly recommend going to one of the conferences Intacct has each year. There are a lot of different classes that contain a lot of useful information.

 

from Emission Monitoring Service, Inc.
Specialty: Maintenance / Field Service
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Have been a user for over 12 months

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the project accounting customization capabilities, highly customized permissions, and highly customized work flow settings. Intacct is constantly improving and listening to customer feedback.

Likes Least

I think it is too difficult to create custom templates to print documents from Intacct (i.e. quotes, POs, invoices, etc.).

Recommendations

Meet with someone who knows the product very well. Have you specific goals detailed out so you can determine whether the product will do what you need it to do and solve your specific problems.

 

from Prairie Capital Advisors
Specialty: Consulting
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Review of Intacct Financials

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the ease of integrating best in breed products with my financial systems, and the openness of the company to partner with other Best in Breed systems.

Likes Least

There are no real areas that I dislike. If I feel there is an area for improvement, Intacct is open receiving recommendations to evaluate.

Recommendations

Look at how they go about partnering with other software solutions.

 

from Cherry Creek Presbyterian Church
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Intacct is an outstanding choice for churches

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Likes Best

I like the transparency it affords. Members of our finance committee, as well as our auditors, can have full access to our entire financial processes. Additionally, it allows us to provide customized dashboards for each of our department managers to see their individual performance on a period-by-period basis.

Likes Least

We use Intacct through a partner, and they remain the administrators on our platform. This, however, is not a major issue.

Recommendations

Look at Intacct only and save time. The platform, at least for church use, is cost effective from a subscription standpoint, dramatically reduces staff time, and permits a transparency that is difficult, if not impossible, to match.

 

from California State Parks Foundation
Specialty: Non-Profit
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A good deal!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's cloud-based, very flexible, and responsive.

Likes Least

Support could be better, particularly around nonprofit accounting.

Recommendations

Do your due diligence. Don't be afraid to think outside the box.

 

from Invitae Corporation
Specialty: Other
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Intacct Overall Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The cloud-system with push updates are fantastic. Intacct is constantly working on new features to automate and enhance the experience.

Likes Least

There are some limitations built within the purchasing module that are a little difficult to work around like note and tax and shipping on an invoice matched to PO is coded to the balance sheet and not the P&L.

Recommendations

Check the support and partnerships. Intacct has a myriad of them that can probably handle any issue with connectors and bolt ons.

 

from OTTR Software Solutions
Specialty: Software / Technology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Daily User as Sr. Accountant at OTTR, Inc

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It makes Rev Rec easy with the templates in place when the invoices are generated. The support people have always been very responsive to any inquiries I have sent them.

Likes Least

It is difficult to go back and make changes to entries that have been made, especially after payment has been received on an invoice, for instance. I would like to be able to go back and make corrections to clerical errors that have been made, with a field for explanation.

Recommendations

It is a fairly easy program to figure out if you have any kind of experience with programs such as QuickBooks, and there are added features that QB doesn't have, but it is much less forgiving with any clerical errors you may make.

 

from Nolet Spirits USA
Specialty: Food / Beverage
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Intacct Cloud-Based Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Product Quality
Quality
Support
Likes Best

Intacct is a great cloud-based accounting solution that integrated well with our other web-based programs. Implementation of the program was smooth, and the reduction of the number of GL accounts with the use of other fields was very welcome (we reduced over 3,000 accounts to no more than 200). The user interface has been easy for our employees to learn, which got everyone up to speed in no time.

Likes Least

If I could change one thing about Intacct, it would be the ability to remember specific view preferences. For example, I like to see my account balance detail for the current year. Intacct will always show you current month which isn't helpful when it's the first of the month and you are working on month end. I understand other companies might have thousands of transactions, so wouldn't want to see it all at once, but it would be a nice feature to be able to set a personal preference rather than having to change it each time.

Recommendations

Intacct is something I would suggest people consider. There are ways they can customize areas of the program to help fit your needs, either through customized imports located on your personal dashboards or moving and renaming fields. They really want the solution to work for you.

 

from OTTR, Inc.
Specialty: Software / Technology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Intacct - Overall an okay system

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the revenue recognition schedules; they work very well when needing to recognize our annual support payments equally (or not so equally) over a time period. I also like the cloud-based system that I can access from anywhere. The internal report writer is also nice to have. The formatting isn't the best, but you can get the information you need.

Likes Least

I think the system lacks flexibility related to the AR/Revenue ledgers. Once a payment has been received in the system, I cannot change/add customers, locations, departments, etc. This is even more challenging, as we recognize revenue over 12 months, and it takes twelve months to work it out of the system. When inheriting a messy database from a predecessor, it is challenging/impossible to clean the system up so that you can get the reports you need. The system also lacks flexibility related to the charting of accounts, projects, etc. These cannot be merged; they can only be inactivated. Being able to merge old accounts into new ones would be very beneficial to me, as I inherited a system that needs some work to be organized.

Recommendations

Make sure you give some thought to setting this system up. If my system were set up better, I would not need the flexibility to make as many changes as I'd like to make.

 

from Auburn Seminary
Specialty: Non-Profit
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Good solution for integrating accounting with Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We've been able to take our accounting processes into the cloud using Intacct, which saves staff time and paperwork, not to mention the amount of paper we were storing in file cabinets. The integration with Salesforce is also essential for us.

Likes Least

The user interface is a little clunky. The setup to integrate with Salesforce was not easy.

Recommendations

Work with a consultant who understands your current systems and what you're trying to accomplish before switching over.

 

from KEKUA
Specialty: Media
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Not everything I was promised

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I dislike how some features are rigid, such as editing certain submissions that were declined. Also, I don't like the fact that you can't change who gets to approve submissions.

Likes Least

It's not always intuitive when attempting to run reports for time and expense in a given period. It's hard to identify the standard reports.

Recommendations

Make sure you are able to have a trial first to make sure it really meets your needs.

 

from Marquis Health Services
Specialty: Healthcare / Social Services
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Excellent product. Best software out there for what we need.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the flexibility of the program, the Financial Report Writer, and the ease of setting up industry-specific customizations.

Likes Least

Nothing comes to mind. The product is really excellent.

Recommendations

It's a great product for multi-entity in any industry. It's easy to use. Don't set it up yourself. Use an implementation consultant.

 

from LCC
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Time Tracking

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The company I work for uses Intacct to record our working time, project assignment, vacations, etc.

Likes Least

So far, I have not encountered any significant issues. The GUI is straightforward, and the site is easy to navigate, stable, and reliable.

Recommendations

Use it, get to know it, and ask questions if something is not clear.

 

from LCC
Specialty: Telecommunications
Size of portfolio: Single user Portfolio size: Single user

Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to use. Log in, go to your current time sheet, and enter your time.

Likes Least

Some of the defaults, for our organization, the "billable" button is defaulted to on. Some of our entries are not billable, i.e. vacation / sick time

Recommendations

Very easy as an employee to enter and keep track of my time worked.

 

from LCC
Specialty: Telecommunications
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Kathy Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very user-friendly and easy to understand.

Likes Least

Would like options to add fields if required. Not sure how to do that.

Recommendations

Very user-friendly and meets a company's requirements.

 

from LCC Interantional, Inc.
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Intacct Time Management

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The time management application is straightforward and user-friendly.

Likes Least

I haven't had any problems with this product and/or vendor.

Recommendations

I don't have any recommendations for others evaluating software like this other than accepting training, as it is made available.

 

from BatteryCorp
Specialty: Telecommunications
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Intacct Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Intacct is VERY robust and can do everything you need it to.

Likes Least

Intacct is very intimidating, and as a casual user for the company, there are so many segments, options, reports, etc., I have no idea where I should start sometimes. I typically ask an expert user where to go.

Recommendations

Make sure you have a master level user around to help you figure out if it is a bug or if it is you not knowing the layout.

 
 
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