Intacct Accounting Software


 

Intacct is a Web-based financial accounting software system with a broad set of functionality for small to mid-sized businesses. Founded in 1999 in San Jose, California, Intacct now serves over 30,000 users. The system is meant for a wide variety of industries as a horizontal accounting system.

Intacct can support applications for core accounting, time and expenses, revenue management, project accounting, order and billing, purchasing, global consolidations, multi-currency management, and financial reporting.

Intacct is web-based Software-as-a-Service (SaaS) and can be accessed on demand through a browser over the Internet. Oracle is the database for Intacct, while the applications and data are hosted in IBM e-business Hosting Centers. Disaster recovery functions are provided by Sungard.

 

Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Unix, Solaris, Mac OS, Linux, IBM OS/400, HP-UX, AIX

56 Reviews of Intacct Financials and Accounting System

 

from Prairie Capital Advisors
Specialty: Consulting
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Review of Intacct Financials

Ease-of-use

Being a web-based solution, the screens are very intuitive and don't require advance accounting/finance experience to navigate.

Functionality

The project meets our needs as the hub of our ERP system of Best in Breed solutions.

Product Quality

Being a web-based solution, the most import thing in evaluating the product was the up-time. In the three years we have been on it, I can not recall a time that the product was not up with the exception of scheduled maintenance which are set a times to be least disruptive.

Customer Support

Day-to-day customer support is very responsive. In addition, recommendations for product enhancements are welcomed by the company giving customers all the support they need to run their operations.

Likes Best

I like the ease of integrating best in breed products with my financial systems, and the openness of the company to partner with other Best in Breed systems.

Likes Least

There are no real areas that I dislike. If I feel there is an area for improvement, Intacct is open receiving recommendations to evaluate.

Recommendations

Look at how they go about partnering with other software solutions.

 

from Cherry Creek Presbyterian Church
Specialty: Non-Profit
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Intacct is an outstanding choice for churches

Ease-of-use

The software is very intuitive and user-friendly.

Functionality

As a non-profit, we have several temporarily restricted funds, a permanently restricted fund, as well as general operating funds. Intacct makes managing these very efficient.

Product Quality

Outstanding, period. This is a state-of-the-art platform and is capable of doing far more than we would ever need.

Customer Support

Also outstanding. When we have had issues, either Intacct or our Partner (CLA) has addressed them immediately, usually within minutes.

Likes Best

I like the transparency it affords. Members of our finance committee, as well as our auditors, can have full access to our entire financial processes. Additionally, it allows us to provide customized dashboards for each of our department managers to see their individual performance on a period-by-period basis.

Likes Least

We use Intacct through a partner, and they remain the administrators on our platform. This, however, is not a major issue.

Recommendations

Look at Intacct only and save time. The platform, at least for church use, is cost effective from a subscription standpoint, dramatically reduces staff time, and permits a transparency that is difficult, if not impossible, to match.

 

from California State Parks Foundation
Specialty: Non-Profit
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A good deal!!

Ease-of-use

It can get complicated with all the options, so you have to be on top of your game.

Functionality

It's so flexible. You can get lost in all the options.

Product Quality

It's well-planned and designed. The use of dimensions was a terrific idea.

Customer Support

They need to expand knowledge of non profit accounting to assist with accounting related questions.

Likes Best

It's cloud-based, very flexible, and responsive.

Likes Least

Support could be better, particularly around nonprofit accounting.

Recommendations

Do your due diligence. Don't be afraid to think outside the box.

 

from Invitae Corporation
Specialty: Other
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Intacct Overall Review

Ease-of-use

You can easily modify the outlook of the program to suit your needs.

Functionality

We are not currently using the AR feature but utilize the financial management and purchasing functionalities. We are in the process of migrating an Inventory module for the system. We use it for Financial Reporting (internal and external), ratios and dashboards.

Product Quality

It was designed for the end-user in mind. The workflow is easily manageable.

Customer Support

This is really N/A right now as we have primarily been going through an implementation consultant for any changes or inquiries.

Likes Best

The cloud-system with push updates are fantastic. Intacct is constantly working on new features to automate and enhance the experience.

Likes Least

There are some limitations built within the purchasing module that are a little difficult to work around like note and tax and shipping on an invoice matched to PO is coded to the balance sheet and not the P&L.

Recommendations

Check the support and partnerships. Intacct has a myriad of them that can probably handle any issue with connectors and bolt ons.

 

from OTTR Software Solutions
Specialty: Software / Technology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Daily User as Sr. Accountant at OTTR, Inc

Ease-of-use

The system itself is not that hard to figure out, but going back and tracing entries you've made is not so easy. Correcting errors is next to impossible, resulting in a number of journal entries that would otherwise be unnecessary.

Functionality

As a software development firm, it is quite useful to have the Rev Rec templates in place.

Product Quality

Again, correcting errors is a hassle. I also am less than enamored with their reports. For instance, it would be lovely if reports like A/R Aging had drill-down capabilities. And I have not found the Dashboards very useful; again, there are no drill-down capabilities.

Customer Support

I have been working on the preview activity, have had issues getting on (mainly user-error)., and have always received a gracious and prompt response from their support people.

Likes Best

It makes Rev Rec easy with the templates in place when the invoices are generated. The support people have always been very responsive to any inquiries I have sent them.

Likes Least

It is difficult to go back and make changes to entries that have been made, especially after payment has been received on an invoice, for instance. I would like to be able to go back and make corrections to clerical errors that have been made, with a field for explanation.

Recommendations

It is a fairly easy program to figure out if you have any kind of experience with programs such as QuickBooks, and there are added features that QB doesn't have, but it is much less forgiving with any clerical errors you may make.

 

from Nolet Spirits USA
Specialty: Food / Beverage
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Intacct Cloud-Based Solution

Ease-of-use

Most accounting software does the same thing. You can generate PO's, enter orders, invoice, post AP, run checks, etc. Intacct has great features like duplicate to reduce data entry redundancy. It's really user-friendly and easy to figure out.

Functionality

By having multiple companies, the other companies roll up nicely into the parent. The modules we require for day to day operations and monthly financials are great.

Product Quality

Considering we were coming off a server-based product that was originally a UNIX version of software, Intaccts' cloud-based solution is a huge upgrade.

Customer Support

Customer support has been helpful when we needed them. There are levels however, depending on your subscription. So we have to log a problem before getting in touch over the phone (which is sometimes just easier but we are trying to keep expenses low). On the rare occasions we have needed support, they were great.

Likes Best

Intacct is a great cloud-based accounting solution that integrated well with our other web-based programs. Implementation of the program was smooth, and the reduction of the number of GL accounts with the use of other fields was very welcome (we reduced over 3,000 accounts to no more than 200). The user interface has been easy for our employees to learn, which got everyone up to speed in no time.

Likes Least

If I could change one thing about Intacct, it would be the ability to remember specific view preferences. For example, I like to see my account balance detail for the current year. Intacct will always show you current month which isn't helpful when it's the first of the month and you are working on month end. I understand other companies might have thousands of transactions, so wouldn't want to see it all at once, but it would be a nice feature to be able to set a personal preference rather than having to change it each time.

Recommendations

Intacct is something I would suggest people consider. There are ways they can customize areas of the program to help fit your needs, either through customized imports located on your personal dashboards or moving and renaming fields. They really want the solution to work for you.

 

from OTTR, Inc.
Specialty: Software / Technology
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Intacct - Overall an okay system

Ease-of-use

It is rather easy to figure out; however, there are some areas that require research to figure out.

Functionality

It meets my current needs okay; I just would like more flexibility to change history.

Product Quality

The quality of this system has been good. I don't have issues with downtime.

Customer Support

Overall, customer support has been acceptable. I used it over a year ago, and it took time for them to figure out what I was saying, but in the end, I was able to get what I needed.

Likes Best

I like the revenue recognition schedules; they work very well when needing to recognize our annual support payments equally (or not so equally) over a time period. I also like the cloud-based system that I can access from anywhere. The internal report writer is also nice to have. The formatting isn't the best, but you can get the information you need.

Likes Least

I think the system lacks flexibility related to the AR/Revenue ledgers. Once a payment has been received in the system, I cannot change/add customers, locations, departments, etc. This is even more challenging, as we recognize revenue over 12 months, and it takes twelve months to work it out of the system. When inheriting a messy database from a predecessor, it is challenging/impossible to clean the system up so that you can get the reports you need. The system also lacks flexibility related to the charting of accounts, projects, etc. These cannot be merged; they can only be inactivated. Being able to merge old accounts into new ones would be very beneficial to me, as I inherited a system that needs some work to be organized.

Recommendations

Make sure you give some thought to setting this system up. If my system were set up better, I would not need the flexibility to make as many changes as I'd like to make.

 

from Auburn Seminary
Specialty: Non-Profit
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Good solution for integrating accounting with Salesforce

Ease-of-use

Intacct is pretty simple. There aren't a lot of complicated options for end-users, but the user interface could be improved to make things easier.

Functionality

We needed cloud-based accounting that integrated with Salesforce, and Intacct was it.

Product Quality

I can't complain. I've never experienced downtime or errors.

Customer Support

I haven't had any experience with customer support.

Likes Best

We've been able to take our accounting processes into the cloud using Intacct, which saves staff time and paperwork, not to mention the amount of paper we were storing in file cabinets. The integration with Salesforce is also essential for us.

Likes Least

The user interface is a little clunky. The setup to integrate with Salesforce was not easy.

Recommendations

Work with a consultant who understands your current systems and what you're trying to accomplish before switching over.

 

from KEKUA
Specialty: Media
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Not everything I was promised

Ease-of-use

There are UI changes I would make. It does tend to slow down when pulling large amounts of data.

Functionality

There's no way to calculate service fees and discounts along with the sales tax.

Product Quality

The program tends to lag at times. The User Interface is Complex and not very intuitive.

Customer Support

The online help can be a challenge to follow. You have to get Intacct to provide the audit trail manual upon request.

Likes Best

I dislike how some features are rigid, such as editing certain submissions that were declined. Also, I don't like the fact that you can't change who gets to approve submissions.

Likes Least

It's not always intuitive when attempting to run reports for time and expense in a given period. It's hard to identify the standard reports.

Recommendations

Make sure you are able to have a trial first to make sure it really meets your needs.

 

from Marquis Health Services
Specialty: Healthcare / Social Services
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Excellent product. Best software out there for what we need.

Ease-of-use

it's very easy to use. It's in the cloud and has easy menus, workflows, etc.

Functionality

The Report Writer and Account Groups, as well as Statistical Accounts and Groups allow us to set up industry-specific (Healthcare) financials without the need for any programmers!

Product Quality

It's a cloud-based, robust solution. It always works; there's no need for any IT.

Customer Support

Phone support isn't necessarily provided with the account. There may only be email support. Ask about that during sales process.

Likes Best

I like the flexibility of the program, the Financial Report Writer, and the ease of setting up industry-specific customizations.

Likes Least

Nothing comes to mind. The product is really excellent.

Recommendations

It's a great product for multi-entity in any industry. It's easy to use. Don't set it up yourself. Use an implementation consultant.

 

from LCC
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Time Tracking

Ease-of-use

I have no complaints with the application and I rate it highly as a result.

Functionality

It meets and exceeds my needs and has never posed an issue for me.

Product Quality

The overall quality is high, and I find that to be self-evident from my own experience.

Customer Support

So far, I have had no need to engage customer support. Also, we do receive timely communications pertaining to upcoming upgrades, possible outages, and other relevant bulletins.

Likes Best

The company I work for uses Intacct to record our working time, project assignment, vacations, etc.

Likes Least

So far, I have not encountered any significant issues. The GUI is straightforward, and the site is easy to navigate, stable, and reliable.

Recommendations

Use it, get to know it, and ask questions if something is not clear.

 

from LCC
Specialty: Telecommunications
Size of portfolio: Single user Portfolio size: Single user

Easy To Use

Ease-of-use

It has bi-weekly time entry pages with each day listed. Just go to the day and enter your time and save or submit.

Functionality

I have no problems with the functionality. The product works well.

Product Quality

I never have any problems with the program being unavailable.

Customer Support

I have not had any reason to use it. I am sure it would be fine; no other teammates have had any issues.

Likes Best

Easy to use. Log in, go to your current time sheet, and enter your time.

Likes Least

Some of the defaults, for our organization, the "billable" button is defaulted to on. Some of our entries are not billable, i.e. vacation / sick time

Recommendations

Very easy as an employee to enter and keep track of my time worked.

 

from LCC
Specialty: Telecommunications
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Kathy Review

Ease-of-use

Website is very easy to navigate and understand with little training.

Functionality

Meets our company's needs for basic timekeeping and expenses.

Product Quality

System seems reliable and have not had any outages.

Customer Support

Have always been able to reach someone when needed.

Likes Best

Very user-friendly and easy to understand.

Likes Least

Would like options to add fields if required. Not sure how to do that.

Recommendations

Very user-friendly and meets a company's requirements.

 

from LCC Interantional, Inc.
Specialty: Telecommunications
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Intacct Time Management

Ease-of-use

The time management application is pretty easy to use.

Functionality

This product's functionality meets my Basic User needs.

Product Quality

I haven't tested anything beyond entering weekly time sheets.

Customer Support

I've only needed a password reset. The response was timely.

Likes Best

The time management application is straightforward and user-friendly.

Likes Least

I haven't had any problems with this product and/or vendor.

Recommendations

I don't have any recommendations for others evaluating software like this other than accepting training, as it is made available.

 

from BatteryCorp
Specialty: Telecommunications
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Intacct Review

Ease-of-use

I am not sure if it was the requirements our company put in place, but there seems to be too many options, or the options for reports I need are under several layers of "Reports" menus.

Functionality

When I know where I'm going or what I'm after, it gives me all I need and more! It's getting over that hump

Product Quality

It's great for what I need, and it is quite speedy. It's not a clunky UI to load.

Customer Support

I have not had any opportunity to call customer support. However, those that I go to for support deal with them, and they have been available and quick with responses.

Likes Best

Intacct is VERY robust and can do everything you need it to.

Likes Least

Intacct is very intimidating, and as a casual user for the company, there are so many segments, options, reports, etc., I have no idea where I should start sometimes. I typically ask an expert user where to go.

Recommendations

Make sure you have a master level user around to help you figure out if it is a bug or if it is you not knowing the layout.

 

from LCC
Specialty: Telecommunications
Size of portfolio: Single user Portfolio size: Single user

Use Intacct as our time card recording system.

Ease-of-use

Straightforward program with no issues. Point and click.

Functionality

Absolutely meets my needs. Great reliability. Available 24/7.

Product Quality

Always accurate and most importantly, always available.

Customer Support

I have not had any issues with the customer support.

Likes Best

Simple and easy to use with 100% accuracy.

Likes Least

It would be great if the copied timesheets would adjust the days of the week, so if you have time on a Monday, it would show on the new time card as on the corresponding Monday.

Recommendations

Look at the entire package and what is being offered.

 

from LCC
Specialty: Telecommunications
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Migration Analyst

Ease-of-use

It is a simple product to use that offers a clear picture of what is needed.

Functionality

There are no issues in its functionality due to the ease of use.

Product Quality

The quality is fairly basic, nothing too flashy. This is without going to far into the product itself.

Customer Support

I have not needed customer support to this point, which is a testament to the product.

Likes Best

It is simple and straightforward in its use, making it very user-friendly.

Likes Least

At this time, nothing has stood out about it that would be a negative.

Recommendations

It is a pretty basic setup for what we use it for.

 

from MRI Software LLC
Specialty: Real Estate
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great user interface/reporting

Ease-of-use

Very intuitive. Descriptions and flow of tabs make it easy to find what you are looking for.

Functionality

Most of our month end procedures revolve around reports pulled from Intacct.

Product Quality

Reports run quickly and accurately. The overall feel of design and reports seems up-to-date, as opposed to other vendors running a more out-of-date style.

Customer Support

Always helpful support personnel. When issues arise (seldom), response is quick and relevant.

Likes Best

User interface is very easy to use and understand. Also very intuitive. Standard reporting features are very useful, and overall functionality is great. Being cloud-based makes it easy to access almost anywhere.

Likes Least

I handle large batch Order Entry imports for our monthly billing. We have worked with Intacct and have a custom template built; however, in the past, we have run into errors while uploading large batches. We are still working through these issues.

Recommendations

Make sure that you are comfortable with the reporting features and details available so that you can best replicate what you are used to or better define what you are looking for.

 

from MRI Software
Specialty: Accounting / CPA
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

I am a Business Analyst II. Accounting Assitant.

Ease-of-use

Everything is available and easy to understand. You are able to make it the way you want to use it.

Functionality

It meets all of our needs. We like that it is easy to use and functional, and that the customer service is wonderful.

Product Quality

Very well-designed. Nice colors. After using it all day, my eyes don't hurt. That's a huge plus.

Customer Support

Very fast and nice to speak with. They respond quickly and are always available for assistance.

Likes Best

I like the ease of use, functionality, and great customer service. I love the look and feel of this software.

Likes Least

At times (especially at the end of the month), it seems to lag on upload time.

Recommendations

Use it. Try it out. You'll love it. Take your time in using this product to make sure it's the right fit.

 

from LCC
Specialty: Telecommunications
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

LCC Time Reporting

Ease-of-use

All of the time sheets are set up and pretty easy to understand.

Functionality

Again, it's usually user error if there's a problem.

Product Quality

It's pretty simple to use.

Customer Support

I have never had to use the customer support, so I think that's awesome. If I have to reset my password, I always get the information to reset it in a timely manner.

Likes Best

It is a user-friendly system.

Likes Least

Normally, if there's a problem, it is user error. It's usually when I don't submit my time correctly, not an issue with the system.

Recommendations

I really don't have any recommendations at this time.

 
 
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