NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions. It is a horizontal package designed for an extensive range of industries. The NetSuite Financials system can integrate with a company’s back-office, sales, and service processes.
NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management, and inventory management. Financial information through NetSuite can be accessed through a web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.
NetSuite is web-based and runs on a range of Internet browsers. It supports data export into IIF or CSV files. Data security is ensured through NetSuite’s data center and the built-in security controls of the suite itself.
Two and a half years ago, we used a custom eCommerce website patched together with Quickbooks and several APIs for shipping, CRM and credit card processing. That system, which required significant webmaster expenses and took 15 minutes to process a sale order, worked fine for our high-dollar, low-volume transactions. But when we decided to expand our business to include low-dollar, high-volume transactions, we needed a more powerful, integrated system that would provide: 1. faster processing time 2. integrated CRM 3. mass marketing capabilities 4. customer support 5. a hosted, role-based solution.
NetSuite has provided all of these benefits - incredibly - at a cost savings!
Implementation took 5 months - it was super intense - but with heavy assistance from NetSuite and fantastic customization work from SuiteCommerce, we launched on time and on budget, and we haven't looked back.
NetSuite requires commitment and because it's so powerful, it's complicated. But with the appropriate commitment, there's not much else that can provide the benefits and advantages of NetSuite's integrated system.
We couldn't be happier with NetSuite.