NetSuite Software


 

NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions. It is a horizontal package designed for an extensive range of industries. The NetSuite Financials system can integrate with a company’s back-office, sales and service processes.

NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management and inventory management. Financial information through NetSuite can be accessed through a Web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.

NetSuite is Web-based and runs on a range of Internet browsers. It supports data export into IIF or CSV files. Data security is ensured through NetSuite’s data center and the built-in security controls of the suite itself.

 

NetSuite - Controller dashboard
 
  • NetSuite - Controller dashboard
    Controller dashboard
  • NetSuite - Financial lifecycle planning
    Financial lifecycle planning
  • NetSuite - Financials dashboard
    Financials dashboard
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

38 Reviews of NetSuite

Showing 1-20 of 38

 

from A Place For Rover, Inc.
Specialty: Advertising
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Used NetSuite to produce Financials

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N/A

Likes Best

Very customizable and flexible to suit the business needs.

Likes Least

The price. Very expensive but you do get what you pay for.

Recommendations

Make sure the needs of the company fit this software. It's a very robust system so not needed if your business model isn't so complex.

 

from Derevo
Specialty: Software / Technology

Great to have access anywhere and easy interface

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Likes Best

It was easy to use (Interface) and it is good to have access anywhere, we used to have a considerable amount of records in our transactional database and the performance was fine.

Likes Least

We have to applied a lot of customization with the help of the vendor to have features or sections in the software according our needs.

Recommendations

It will take time to migrate but once it is stable it is really good in performance and accesibility

 

from Pureliving China
Specialty: Professional Services

Great software with good flexibility

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Likes Best

Everything you need is in one package & you can turn features on and off depending on the nature of your business. We've found that as our business changes, teams will have requests for additional fields, searches, etc - I can add it all in myself in very little time. And I'm not a programmer!

Support team is wonderful - 24 hours/day with very quick response. When I had problems changing the map over too Baidu maps, they worked with me and sent me new code to implement and filed it as an enhancement request.
Online help articles usually solve my questions.

Likes Least

People who grew up on Macs want more graphic interfaces like Pipedrive (for sales lead management) - they think the interface is too database-driven

Recommendations

once you narrow your list of softwares you're considering, the next most important is your implementation partner. Do they understand your business? Do they take the time to understand your internal acronyms, etc? How responsive are they? Are they willing to teach, or do they do everything so it remains a black box to you?

 

from ControlChem Canada Ltd.
Specialty: Chemicals

System Administrator & Management

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Likes Best

We love NetSuite for its flexibility, both in terms of the amount of customization you can put into it, and because of the semi-annual automatic updates which add functionality for all users. This is a modern ERP.

Likes Least

Some of user interface is can be a bit complex, mainly because there are so many different ways to navigate to the same areas. But at the same time, if needed the interface can be customized to remove or hide unnecessary links and fields.

Recommendations

NetSuite is on the pricier side, but in our experience we are probably saving money in the long term through automation, and through upgrade savings (as mentioned earlier, NetSuite pushes semi-annual updates to all users that add new functionality). This is in contrast to other ERPs where you often have to pay to upgrade, and then pay a consultant to come in and do complex setup.

 

from Scalar Decisions Inc
Specialty: Other

Great product!

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Likes Best

Accessibility and intuitive use. You can easily log in from any part of the world and access your account. There are links that exist between part of transaction (quote, SO, PO) that lets easily navigate through the workload

Likes Least

Inability to apply changes for all line items together (i.e 100 lines that need to have a specific uplift on quote for example) Now you have to go in and change each line individually vs. apply changes to all lines. It would be great to have the feature available.

Recommendations

Need to learn through trying the software and reading the help feature to learn new things - helpful feature

 

from Scalar Decisions
Specialty: Software / Technology

It is not perfect, but improving.

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Likes Best

I like how Netsuite can easily organize all of the quotes and Sales orders that I deal with on a regular basis. The newest upgrade has also made things easier by not requiring a practice field for memos.

Likes Least

Sometimes the numbers do not round properly. Pennies go missing and are no where to be found. On top of this it seems that more fields need to be filled out which takes more time. Have not figured out how to use the import function yet, just because there has only been one opportunity to use it.

Recommendations

When demonstrating in a class room, take an order from A-Z, do not show examples of changes. We need to see the whole process, and where the changes are going to take place.

 

from Scalar Decisions Inc.
Specialty: Software / Technology

Flexible Platform

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Likes Best

It's user friendly, flexible and easy to use. Efficient and saves time.

Likes Least

Some times it's a bit slow, takes time to load and view information

Recommendations

Be open minded, price conscious, accessibility and accuracy

 

from Scalar Decisions
Specialty: Other

Great product

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Likes Best

Ease of use- easily adapted for specific use and tailored to what we needed. Vend

Likes Least

Nothing. It's a great product and compared to others it would be something I recommend to others.

Recommendations

Take the time to learn the ins and outs of the program to ensure a smooth working product.

 

from Allegion
Specialty: Manufacturing

Love the flexibility and ease of use!

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Likes Best

I like how user friendly it is and how easy it is to customize.

Likes Least

The price is probably the least favorite aspect. On top of the cost of the product, if you want technical consulting, get ready to pay more than you would a lawyer!

Recommendations

Know what you're requirements are and if out of the box NetSuite doesn't work, there is probably a vendor or a customization you can do to address your needs. All you have to weigh is the additional costs.

 

from Scalar Decisions Inc.
Specialty: Software / Technology

Gets the job done.

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Likes Best

It's great to have a cloud based software - makes working from home and on the go easy!

Likes Least

I'm not a big fan of the reporting tools, find it a bit difficult to get what you want.

Recommendations

I would recommend evaluating based on functionality, quality of reporting, customer support, and price.

 

from Thos. Baker
Specialty: Retail

Insight from a decade of NetSuite user experience

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Likes Best

A cloud-based ERP system like NetSuite is a great choice for most small to medium-sized companies looking for data security, system reliability, robust feature set, perpetual upgrades and lifetime cost. NetSuite blends a wide sweep of core functionality with long and growing list of 3rd-party integrations to specialized service providers. Built-in twice annual upgrades and 99.999% uptime is better than you could ever achieve on your own and does not require any technical overhead to install or maintain.

Likes Least

NetSuite is not cheap. You really have to value the lifetime cost of making the investment in a fully-integrated system. Historically, the feature "roadmap" has been a year or two ahead of the product reality. You should be prepared to make compromises in specific functionality or invest in customization. Support used to be more of an issue but has shown definite signs of improvement over the last couple of years.

Recommendations

Thoroughly probe your specific business model use cases. The NetSuite sales team is typically "out over their ski tips" regarding what the product can actually do today versus where the product is going. No system fits every business perfectly. In most cases, you have to compare "best-of-breed" applications with "connectors" versus a fully-integrated system like NetSuite. For us, the integration is a key value-add. If you are realistic about expectations and well-informed about the current version of the product, it should definitely be in your consideration set.

 

from Dauco Designs, S.L.
Specialty: Retail

Very satisfyed

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Likes Best

Holistic solution for the company, all in one place. No maintenance of soft and hardware, just concentrate in the business. Easy customizable.

Likes Least

Price is some high. Just full license: pay all or nothing. Think would be better some users that go only for certain areas, could pay for those and not rest.

Recommendations

NetSuite can do everything we need. Very flexible and customizable without touching the core. Dedicate some time to understand how it works and there is easy and customizable solutions for all kind of process. Try the solution for free and really dedicate this time hard to surf in it.

 

from Folio Instruments
Specialty: High Tech

A strong business package for the small guy

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Likes Best

Netsuite is basically SAP for the small guy. Setting up takes some work but in a minimum amount of time we had a complete view of our business and customers. Major companies that I work with are always surprised by the data and reports I can easily get off the system.

Likes Least

Upgrades can sometime interfere with customization's we have done. Overall the support is good but it is off shore. More recently they have limited the amount of people the will support which was never discuss when we bought into the system. So changing rules seems to be an issue.

Recommendations

I looked at the cost of IT and replaced them with this software, I looked for a closed loop system with CRM and ERP.

 

from Golden Gate Men's Chorus
Specialty: Non-Profit

NetSuite for Small Business (non-profit)

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Likes Best

The product is cloud-based, so it can be accessed from anywhere. The website feature is easy to use to place items for sale, and interfaces seamlessly to our website URL.

Likes Least

For lists, individuals and companies are assigned as vendors, customers or contacts, and cannot be both or all, so multiple accounts need to be set up for customers who are also vendors. The report functions are very useful, but difficult to set up correctly.

Recommendations

Before selecting NetSuite, investigate the various pricing tiers for support and number of users.

 

from M3 USA
Specialty: Other
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

NetSuite Accounting Software

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N/A

Likes Best

It was easy to implement and vendor provided good consultants and support through all phases of implementation from scope to post live.

Likes Least

Customizing reports can be challenging with all transaction and account field included in the standard report, you need to know the exact field name and where it is located. We went live 2 weeks back, so I am sure this will not be the issue after couple of months.

Recommendations

Analyze your current system and make a list of all processes that you would like to improve on. Ask vendors to show how they can handle your current challenges.

 

from GUHDO USA
Specialty: Industrial Machinery

NetSuite for small business

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Likes Best

As an ERP, it integrates more of our business processes vs the standard CRM, so our sales team is able to see real time inventory and availability of our parts. Additionally, the integration into UPS helps us track packages and communicate shipping information.

Likes Least

The support, report usability, and customer service. They sell support packages with the initial package and are unwilling to help with basic issues. The knowledge base is very general, and if you send in an email ticket, you generally receive a link to the general knowledge base articles.

Recommendations

Determine the importance of support and customization for your business prior to committing to a multi-year contract. Once they implement it, all additional support will be costly/time consuming, unless you pay a premium.

 

from Save Phace, Inc
Specialty: Distribution

Have been using NetSuite for 8 years

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Likes Best

The thing I like most about NetSuite is the versatility and customizability of the product. If we need to flag specific transactions for internal and unique reasons, we are able to add a checkbox to any transaction that the user can check, which will flag an alert. It is truly helpful to be able to customize the forms within the system.

Another thing that we like about this is that it is internet-based. We are not required to maintain servers and software. We have employees in multiple locations including some working from their homes. It is nice that all they need to work on the system is internet access!

The product is constantly being improved upon. We like that NetSuite continues to grow as their customers' needs grow.

Likes Least

In the beginning, eight years ago, the support and service on this product were horrible. Since then, I have seen great improvements in support, including reduced hold times and an increased knowledge of the product. The other thing that I have noticed is that the sales team tends to oversell the features. NetSuite's program in and of itself is an amazing program. There is no need for any embellishment, but, on numerous occasions, I have experienced being sold on features that were not available when I tried to use them.

One of the things that can be seen as either good or bad is that there are some gaps in functionality (e.g., forecasting, shipping integration with outside vendors). However, there are a growing number of outside vendors that will integrate your NetSuite with outside vendors to fill the gaps. The customization of NetSuite is endless, although these outside vendors do charge a good fee for their work.

Recommendations

Be wary of sales pitches. I recommend having the sales person show you specific features that may be deal killers for you before you purchase any software.

 

from Dog is Good
Specialty: Consumer Products

The last time you will ever upgrade your ERP

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Likes Best

The fact that it is cloud-based is a huge deal. It saves me from maintaining a server and, at least, a part time employee. Also, I will never have to migrate to another system. It is infinitely scaleable.

Likes Least

The cost! I'm not saying it isn't worth it, but for a small business getting into an ERP, it is challenging to pay for the SaaS and the fees required of qualified Netsuite partners.

Recommendations

Much of the cost of getting in is the implementation. You might want to look for other vendors to do the implementation.

 

from Briefing.com
Specialty: Professional Services

Briefing.com review

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Likes Best

I like the range of information available in reporting, the options to view various screens, and the reliability.

Likes Least

It lacks user-friendliness in customizing reports and utilizing nifty features such as Workflow.

Recommendations

I would recommend evaluating quality, ease of use, reporting function, and price.

 

from Belabumbum
Specialty: Manufacturing

I am the CEO

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Likes Best

I like the Oracle database, the dashboards, and the reports.

Likes Least

The web customization is kludgy and isn't intuitive.

Recommendations

They could improve the web functionality, especially checkout.

 
 
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