Xero Software


 

Established in 2006, Xero is a Web-based accounting system that was designed for small and growing businesses; it's currently in use by over 150,000 companies around the world. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a Web-based solution, Xero can be accessed from any device with an Internet connection. This feature is especially effective when applied to accounting, as small businesses can view their cash flow, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend.

 

Xero - Dashboard
 
  • Xero - Dashboard
    Dashboard
  • Xero - Personal dashboard
    Personal dashboard
  • Xero - Bank reconciliation
    Bank reconciliation
Supported Operating System(s):
Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8

432 Reviews of Xero

 
Software Advice Reviews (38)
More Reviews (394)

Showing 1-20 of 38

from TMS
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

Accounting for small business

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Xero is an all-in-one accounting software ideal for smaller business that needs reports on the fly and can't rely on a CPA on a monthly basis. At the most basic level, Xero allows users to create and send out invoices and reconcile bank feeds, ultimately creating P&L statements, balance sheet, and cash flow statements. It's relatively easy to learn although there is a steep learning curve.

Pros

All in one

Cons

The reports do not flow as easily as quickbooks

Advice to Others

If you need reports and can't afford a CPA, learn Xero

 
 

from Dimensions Construction Services
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

I like it!

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We started a small construction business - which took off much quicker than we anticipated. I needed an accounting program fast, and I had neither the time nor the money to figure out QB. Xero was recommended to me and I am delighted with how user-friendly it is, and the price is fabulous!

Pros

Ease of use, if you can use a computer - you can use Xero.

Cons

We use a credit union for our business banking needs. At this point in time, Xero cannot connect directly - so I have to actually upload my statements...

Advice to Others

My advice to others (especially small business owners) is to give it a try.

 
 

from BRS CPAs
Specialty: Accounting / CPA
Number of employees: 11-50 employees Employees number: 11-50 employees

Xero

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I love that this product is geared more to the non-accountant. It does what it says it does. It's easy to learn and is an essential for collaborative services.

Pros

Cloud-based makes it easy to collaborate with businesses I work with - allows two levels of segment reporting - which QB competitor does not.

Cons

It's hard to get clients and peers in my firm to try it. QB is better marketed and is the go to for most. I don't like the trial balance layout is backward for those in my industry so it should have an Accountant's version.

Advice to Others

Try it. I believe you will be pleasantly surprised.

 
 

from Dig Inn Restaurant Group
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

Xero.com

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Xero.com can be a very good software for small businesses that may not have an experienced Bookkeeper/Accountant managing the finances. The user interface is rather intuitive and easy to use, but from a robust Accounting perspective, it has it's shortcomings. Unfortunately, some of the shortcuts it has can create a rather difficult audit trail, making it difficult for Accountants, even if it's easier for the non-experienced end user. Overall, I would recommend it only for a very small business that doesn't have a full-on Accounting department or extensive Accounting needs. I would not recommend it for growing businesses though.

Pros

Easy to use interface. Intuitive if you're not an experienced Accountant.

Cons

Not made to handle growth or a large volume of transactions. Cuts corners that can sometimes be problematic from a GAAP standpoint. Changes/updates made by customer service that don't make sense from an Accounting perspective.

Advice to Others

If you're a small business, a plan to stay a small business, this software is worth the money. If there are any plans to grow, however, this software is not a long term solution.

 
 

from Sarah A Trissel
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

XERO is A great option for small businesses

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This is online, real-time accounting that is intuitive, user friendly and does not cost a huge amount of money. There are varying degrees of accounts and all are reasonably priced.

Pros

You don't pay extra for additional users.
XERO TV has tons of free videos from set up to more diffucult actions.
Legit cloud-based accounting with a large selection of integration apps.
Customer Service is speedy and helpful.
They have new updates to the software constantly.

Cons

Not yet great for inventory systems or companies that require more than two tiers on their chart of accounts.

Sometimes the import features can be hard to manage.

Advice to Others

ALL businesses need to have some type of bookkeeping. This is an easy to use product that can get you out of excel and into a faster, better organized,
financial system.

 
 

from University of Illinois C-U
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

Simple to Use - Government Entity

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Xero has a clean interface with all the features you would expect along with a simple tracking tool that can help analyze some of the aspects of the business that were important to us especially (Grant funding and budgeting for example). Customer service is fantastic and Xero is probably the best cloud based accounting software out there right now.

Pros

Clean interface
Fantastic service
Tracking Features

Cons

Some useful features and settings are hidden behind other things and a little difficult to find

 
 

from Go Fleet
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

Xero Review

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Overall good accounting software. Some bugs with integrations with other softwares such as Freshbooks.

Pros

The ease of use.

Cons

Reports are not tax inclusive and that's problematic for Canadian companies.

 
 

from Start Monday
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Unnecessarily complex & missing real-time support

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I was greatly surprised to see that Xero don't have a LiveChat feature for such a service which meant that any issues took hours to resolve. The system seems unnecessarily cumbersome - a simple task like importing a statement and matching data up was extremely complex. Almost impossible to use.

 
 

from Southern Peninsula Glass
Specialty: Utilities
Number of employees: 2-10 employees Employees number: 2-10 employees

Excellent package but needs phone customer service

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This is the best accounting package I've used. I have used it for 2 years after using myob for 18 years. I had a go at quick books. But Xero is just much easier to use than quick books or myob. And I spend a lot less time on book work.
I was very indecisive to change. But it was definaoworth it.

Pros

Ease of use. And saves so much time. Excellent.

Cons

When I fisrt starting using it and didn't understand something, there is no where to ring and get someone to walk through issues. So really bad for support.

Advice to Others

Highly recommend to use, but only if you do a course or know someone that can help you if you have questions.

 
 

from Mark Systems
Specialty: Software / Technology

Xero Review

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Likes Best

The product is very solid and stable, a pleasure to use, and priced right.

Likes Least

The thing I like least is probably feeling like I have to dig through menus to find certain things.

Recommendations

Think about features vs. price. The true value of what you're buying.

 
 

from Lotus Accountants
Specialty: Accounting / CPA

Aus CA User Review

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Likes Best

Single ledger that enables all users to enter into real time financial data into a program that is simple and intuitive to learn. The addons then can create ease of business functions from Sharesight which is stock trading info, Kounta, POS systems

Likes Least

The mobile app on invoices doesnt include part part reduction in debtors

Recommendations

Use an accountant or a bookkeeper that has more than 10 clients using XERO and get set up properly

 
 

from Salter Elite Consulting
Specialty: Accounting / CPA

Love using Xero

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Likes Best

Xero allows me to monitor bank accounts, credit accounts, billed invoices, and much more on my dashboard.

Likes Least

I like least about this product is the features and trying to manage payroll for my clients.

Recommendations

I recommend all my clients to Xero because it's easy to use, affordable, and cash flow is easy to keep track.

 
 

from UDZGN
Specialty: Architecture

Best accounting and finance management software for small business

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Likes Best

I like intuitive and straight forward interface, beautiful design and efficient logic of Xero. I believe even my grandmother would be able to understand and figure it out.

Likes Least

It would be nice to have a sliding scale pricing for business who are still in the beginning stages. I.e. running a program where first 3-6 months are subsidized 40-60%, giving small businesses room to grow and then adjust their price to full price. I believe it would give a fair chance to businesses that are doubting if investing in Xero is a smart idea. I believe, this would bring more exposure to the product and compensate the investment. Is it better to have 50 small business owners paying full price and another 50 not committing to Xero because of financial risks, or have 100 small business owners paying half the price, but eventually transitioning to the full price.

The product is brilliant and if everyone has a chance to use it, it becomes obvious very quickly = easier to justify for smaller businesses.

Recommendations

I would suggest evaluating this software as a child or an older person, i.e. if you have never touched technology before. I prefer to forget what I have learned somewhere else and judge the product by how easy it would be to use it, if I was a child.

 
 

from Boutique Air
Specialty: Hospitality / Travel

Slowly getting used to xeo.

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Likes Best

Flexibility and ability to access over web without purchasing any sort of remote access.

Likes Least

Unable to customize reports. Need more flexibility with journal entries such as ability to delete repeating journals etc.

Recommendations

It takes time to learn the new system. Use the tutorial videos and definitely take a look at xero forums.

 
 

from Broadway Across America
Specialty: Accounting / CPA

Clean Look and Easy to Use

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Likes Best

It is very simple to use. I was the first in my company to have to use it and I was able to troubleshoot a lot on my own. The design is clean and simple which makes it easy to locate what you need. It's pretty great for individuals who are new and want something easy to work on. They work with a lot of third party applications so that if your current need isn't being met there is the potential to use an outside app or having the potential for one will be developed in the future. They are constantly listening to users requests/needs and updating as necessary.

Likes Least

This is very much limited to smaller clients. However, they do have a lot of partnerships with third party applications which can make it possible to add a lot more value for what you might need.

Recommendations

This is something that is clean and simple. Definitely geared towards smaller businesses, but it has a lot of potential.

 
 

from Three Bell Capital
Specialty: Banking & Mortgage

Xero, great cloud bookkeeping!

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Likes Best

No downloading or taking space on your computer/laptop. Easy to use and to teach others how to use. The platform is intuitive and easy to navigate.

Likes Least

Sometimes the feeds from the bank accounts can turn off, seemingly for no reason. You have to refresh the feeds by inputting the bank accounts credentials. Not time consuming but annoying that it happens pretty often. Reports are easy to run.

Recommendations

Definitely give the 30 day trial a test and make sure that your banks allow 3rd party feeds. Setup the bank feeds as soon as possible so you can get the most out of the 30 day trial and really see the full functionality of the product. Customize the Chart of Accounts to fit your organizations needs then start reconciling to accounts and run a few reports.

 
 

from SHU Books
Specialty: Accounting / CPA

People should know about Xero!

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Likes Best

I like the flexibility in the features. It has functions inside the program that other systems require a separate POS system, just to handle. Love the style of the reports, invoices, purchase orders. Look very professional.
The help center is phenomenal. You'd probably never need to actually speak to a Xero representative.

Likes Least

Coming from a QuickBooks background, it can be a bit rough to figure out the best way to use it for efficiency. The search function is a little bit more cumbersome than QuickBooks. In general, it's good to have a few tabs of the company you're working with open at once, to really be able to get some work done. The 'reconciling' function is not necessarily something to dislike but it is just different (again, coming from a QB background).

Recommendations

Try to do a trial run first. Think of every situation your company has in terms of daily operations, and how your accounting team needs to work. Enter every possible transaction that could happen, and see if you like how the program has you process it.
Will the accounting team be able to easily reconcile?

 
 

from Port Squared
Specialty: Consulting

Solid accounting software with some key feature misses

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Likes Best

Xero provides a great overall experience for general financial accounting, as well as solid support for international business. The extra file storage is a nice addition, though for most needs a bit overkill. The mobile apps are well-designed and provide a solid UI for financial management, though some of the features from the full desktop suite are unavailable in-app.

Likes Least

One of the best features available in other online accounting suites - employee time tracking - is missing in Xero, and this significantly reduces the viability of the product for many of the potential users. While it is possible to integrate third party add-ons to provide this functionality, it's not a seamless transition, so there are some hiccups to work around.

Recommendations

If you have no need for time tracking, Xero is a great low-cost solution for online accounting. However, if you are looking for a single piece of software to handle all aspects of job management for financial record keeping, you may want to explore other options, or learn to be satisfied with a less-than-ideal integration experience.

 
 

from AppxCell Ltd
Specialty: Software / Technology

Shockingly bad service

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Likes Best

While the product appears to be very easy to use once a problem arises you are on your own!!

Likes Least

Customer services - there is none. Should any problem arise you can not call Xero you must email them. You will then, a day or two later received a response that you have been allocated a ticket. This will be followed up, a day or two later, requesting more information. You will then, a day or two later, received a video link, if your lucky and you are not asked for yet more information. If you still can not resolve the issue you will have to begin the whole sorry episode of emailing them again. And so the Xero machine turns

Recommendations

Do not use this product, look at other alternatives, there are much better products out there but always make sure you have a customer service number. I deeply regret getting involved with the company

 
 

from Virage IT
Specialty: Software / Technology

Game Changer: Xero helped our business to become an efficiency machine

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Likes Best

Simple to use, focusses on the financial management of your bank accounts first. We coined the term; Upside Down Accounting. And it really is. When you think of the way that the bank feeds link to transactions; its no different to a game of snap 'OK'

Likes Least

I think that it it's too cheap (yeah, that's a double negative). We've found that the product is priced perfectly for us as the consumer. But commercially as a SaaS provider ourselves, I think that it is too cheap for what it does. But then there are 11m small businesses in the US, so get a slice of that and BOOM. We use it every day in our business and it does exactly what we need. As a business with offices in AU / US and customers round the globe, Xero provides a capability that we'd be spending 10s of thousands per year with other platforms that deliver half the value (and add more staff to manage and administer).

Recommendations

Look past the price, and think about the efficiencies that you can gain in your business. We were able to double in size through acquisition and halve the admin staff costs (head count) by implementing xero in our business. You may need to consider whether xero by itself will deliver the whole solution. We use ConnectWise as our ERP, and connected to Xero it is amazing.