Xero Software


 

Established in 2006, Xero is a web-based accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a web-based solution, Xero can be accessed from any device with an active Internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend. The solution comes with 30-days free trial period for product testing and feature evaluation.

 

Xero - Dashboard
 
  • Xero - Dashboard
    Dashboard
  • Xero - Personal dashboard
    Personal dashboard
  • Xero - Bank reconciliation
    Bank reconciliation
  • Xero - Bank account management
    Bank account management
  • Xero - Payroll overview
    Payroll overview
  • Xero - Inventory management
    Inventory management
  • Xero - Multi-device accessibility
    Multi-device accessibility
Supported Operating System(s):
Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8

529 Reviews of Xero

 

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Software Advice Reviews (53)
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Showing 1-20 of 53

Craig from graylink
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Xero is a good online billing platform for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

For small businesses who have basic needs, Xero is great. Easy setup and has does most of the things you need.

Pros

Xero is easy to use - even employees can use it to load sales invoices and employee expenses. It is great that they have an IOS and Android App, allowing you access on the go. Tracking and reporting on invoices is easy and with integrations with 3rd party services you can easily receive and send information.

Cons

It does not update directly from our banking platform - to let us know an invoice is paid. Also if someone requests finance to approve an invoice, finance does not get an notification. You have to let finance know and they have to go and find the invoice and approve.

 
 

Yevgeniya from Mealtime Matters
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not the most intuitive software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is nice to have a good looking ipad application with it and is an affordable monthly rate.

Cons

It was not intuitive to pay my employees and I had an awful time with customer service. They only replied through email and would not provide me with a number to call for help. I had to submit multiple screenshots to get help and still did not feel like my questions were answered.

 
 

James from Heuron Screenline
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Navigating around contacts etc. is slow and uses many mouse clicks. Reports are very limited.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Good program for micro to small business.

Pros

Breaking up a loan payment in the bank reconcile between principle, interest and charges. The pricing structure although 10 bank entries seem tight for a self managed super fund trust company. Search function is handy with any part of the customers/ business name.

Cons

Reporting options limited, cannot receiving part deliveries against a purchase order, cannot transfers to non bank accounts, no GJ to bank accounts, page and view size, customer support, job costing, moving to the next page only from the bottom of the window.

 
 

Donal from TransferMate
Specialty: Banking & Mortgage
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall great product!

Pros

Easy-to-use, excellent for both early stage and established compananies.TransferMate add-on makes dealing with international payments so simple and quick.

Cons

Sometimes takes a while to incorporate new apps. Online version is occasionally slow but customer support is excellent.

 
 

Matt from Design Futures
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Ease of use and access to support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Xero product is a great price and super functional. I am using it in the US and i found access to important information hard to find and was never prompted with crucial steps to take. there is no option for phone support and it took a while to get someone on the phone who can help. They were great once I got them but i had wasted a long time trying to get a new business setup and payroll

 
 

Chris from Shop Stoc
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Expensive with ZERO support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You cant run a business on an accounting system that has ZERO support.

Pros

They offer a 30 Day trial to see what you can and cant do and what you like or dont like about the product.

Cons

Exceptionally expensive subscription model with NO phone support (there arent even any numbers listed on their addresses) and email supports takes 24-48 hours for a response, and typically takes over 5 emails back and forth (ie a week) to get resolved (thats if youre lucky).

 
 

sarah from Purple House Maid and Commercial Cleaning
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great when it works.......

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Xero is really easy to use...... when its actually working! The bank feed has a weekly glitch, and at the moment, the whole of xero is down completely. I have no way of telling what invoices are still owed to me and Im very worried about my data, obviously because its cloud based. I also think that it could do with more features, like estimated income, estimating expenditure etc. I've had it for a year and Im now looking for something else, I think I gave them a fair trial, just too many glitches.

Pros

the bank feed when its working

Cons

its mostly not working and the holidays in the payroll feature are a nightmare

 
 

Benjamin from Auto Spa
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

It's okay for basic bookkeeping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program has many glitches. When you can't get a live person you have to email.

Pros

Easy to use for reconciling. No budgeting tool.

Cons

Could use some explanations of terms.

 
 

Aron from Aron Brajtman Chartered Accountants and Business Advisors
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great introduction to online accounting system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to learn.Whenever something was not immediately intuitive,the help menus supplemented by videos explained it all.

 
 

Christopher from Safeword Tax Service
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Easy, Intuitive Cloud-Based Accounting Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As a tax return preparer and as a business owner, I find it critical for accounting software to be easy for users to work with while giving professionals the tools necessary to process the information. Xero does both extremely well. Xero incorporates the usual features, allowing users to generate invoices and process deposits, to enter bills and expenses, and to synchronize electronically with online banking systems, all with a minimum of complexity. Additionally, it offers timecard, payroll, and employment tax filing and payment, all at no extra charge. Having used several accounting systems, I highly recommend Xero.

 
 

shelly from Acute Nursing Care LLC
Specialty: Healthcare / Social Services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use and simple for people who have not used this type of software before.

Pros

Cloud-based and has an app that can be used from a tablet or phone.

Cons

Took some getting used to when going from quick books to xero.

Advice to Others

Try it. It breaks it down very simply.

 
 

doug from united by blue
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Xero Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Easy to use and good for small businesses that don't require complex accounting entries.

 
 

Calum from Schiltron Associates
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Easy to use and well featured accounting package for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Xero since I set up my business and have found it to be an excellent choice. My accountant recommended it and has access to all my data enabling him to change entries if required and complete statutory filings.

Pros

Ease of use. Comprehensive instructions. Remote access from an accountant. Bank feeds.

Cons

For me, the pricing works very well but I have very simple needs. For others, it may be a bit pricey at the low end.

Advice to Others

Try it and see. Very easy to set up and create a trial environment.

 
 

james from Robison Conversions
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Xero payrol and Bookeeping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service is only available by email and is not helpful. The software on 1st appearance seems good but the functions and reports come with no instructions that help set it up. You are left on your own. They need to offer online chat.

Pros

Looks

Cons

Email support is completely useless. Online chat needed

Advice to Others

Don't use it

 
 

Mike from 5 Stones Group
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy and Affordable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

After our merger, it was easy to split the offshoot company into this program. It syncs well with other systems, our e-commerce is built on Spree, and it was extremely affordable.

Pros

Great UI and affordability.

Cons

Does not do well with inventory if you also do distribution.

Advice to Others

Use it! Much less expensive than quick books, and is easy to use.

 
 

Thomas from TMS
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Accounting for small business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Xero is an all-in-one accounting software ideal for smaller business that needs reports on the fly and can't rely on a CPA on a monthly basis. At the most basic level, Xero allows users to create and send out invoices and reconcile bank feeds, ultimately creating P&L statements, balance sheet, and cash flow statements. It's relatively easy to learn although there is a steep learning curve.

Pros

All in one

Cons

The reports do not flow as easily as quickbooks

Advice to Others

If you need reports and can't afford a CPA, learn Xero

 
 

Patricia from Dimensions Construction Services
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

I like it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We started a small construction business - which took off much quicker than we anticipated. I needed an accounting program fast, and I had neither the time nor the money to figure out QB. Xero was recommended to me and I am delighted with how user-friendly it is, and the price is fabulous!

Pros

Ease of use, if you can use a computer - you can use Xero.

Cons

We use a credit union for our business banking needs. At this point in time, Xero cannot connect directly - so I have to actually upload my statements...

Advice to Others

My advice to others (especially small business owners) is to give it a try.

 
 

Susan from BRS CPAs
Specialty: Accounting / CPA
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Xero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love that this product is geared more to the non-accountant. It does what it says it does. It's easy to learn and is an essential for collaborative services.

Pros

Cloud-based makes it easy to collaborate with businesses I work with - allows two levels of segment reporting - which QB competitor does not.

Cons

It's hard to get clients and peers in my firm to try it. QB is better marketed and is the go to for most. I don't like the trial balance layout is backward for those in my industry so it should have an Accountant's version.

Advice to Others

Try it. I believe you will be pleasantly surprised.

 
 

Raluca from Dig Inn Restaurant Group
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Xero.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Xero.com can be a very good software for small businesses that may not have an experienced Bookkeeper/Accountant managing the finances. The user interface is rather intuitive and easy to use, but from a robust Accounting perspective, it has it's shortcomings. Unfortunately, some of the shortcuts it has can create a rather difficult audit trail, making it difficult for Accountants, even if it's easier for the non-experienced end user. Overall, I would recommend it only for a very small business that doesn't have a full-on Accounting department or extensive Accounting needs. I would not recommend it for growing businesses though.

Pros

Easy to use interface. Intuitive if you're not an experienced Accountant.

Cons

Not made to handle growth or a large volume of transactions. Cuts corners that can sometimes be problematic from a GAAP standpoint. Changes/updates made by customer service that don't make sense from an Accounting perspective.

Advice to Others

If you're a small business, a plan to stay a small business, this software is worth the money. If there are any plans to grow, however, this software is not a long term solution.

 
 

SARAH A from Sarah A Trissel
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

XERO is A great option for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is online, real-time accounting that is intuitive, user friendly and does not cost a huge amount of money. There are varying degrees of accounts and all are reasonably priced.

Pros

You don't pay extra for additional users.
XERO TV has tons of free videos from set up to more diffucult actions.
Legit cloud-based accounting with a large selection of integration apps.
Customer Service is speedy and helpful.
They have new updates to the software constantly.

Cons

Not yet great for inventory systems or companies that require more than two tiers on their chart of accounts.

Sometimes the import features can be hard to manage.

Advice to Others

ALL businesses need to have some type of bookkeeping. This is an easy to use product that can get you out of excel and into a faster, better organized,
financial system.