Xero Software


 

Established in 2006, Xero is a Web-based accounting system that was designed for small and growing businesses; it's currently in use by over 150,000 companies around the world. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a Web-based solution, Xero can be accessed from any device with an Internet connection. This feature is especially effective when applied to accounting, as small businesses can view their cash flow, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend.

 

Xero - Dashboard
 
  • Xero - Dashboard
    Dashboard
  • Xero - Personal dashboard
    Personal dashboard
  • Xero - Bank reconciliation
    Bank reconciliation
Supported Operating System(s):
Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8

474 Reviews of Xero

 

Start your review of Xero

Click to start
http://www.softwareadvice.com/accounting/xero-review/
Software Advice Reviews (43)
More Reviews (431)

Showing 1-20 of 43

shelly from Acute Nursing Care LLC
Specialty: Healthcare / Social Services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Easy to use and simple for people who have not used this type of software before.

Pros

Cloud-based and has an app that can be used from a tablet or phone.

Cons

Took some getting used to when going from quick books to xero.

Advice to Others

Try it. It breaks it down very simply.

 
 

doug from united by blue
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Xero Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Easy to use and good for small businesses that don't require complex accounting entries.

 
 

Calum from Schiltron Associates
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Easy to use and well featured accounting package for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used Xero since I set up my business and have found it to be an excellent choice. My accountant recommended it and has access to all my data enabling him to change entries if required and complete statutory filings.

Pros

Ease of use. Comprehensive instructions. Remote access from an accountant. Bank feeds.

Cons

For me, the pricing works very well but I have very simple needs. For others, it may be a bit pricey at the low end.

Advice to Others

Try it and see. Very easy to set up and create a trial environment.

 
 

james from Robison Conversions
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Xero payrol and Bookeeping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The customer service is only available by email and is not helpful. The software on 1st appearance seems good but the functions and reports come with no instructions that help set it up. You are left on your own. They need to offer online chat.

Pros

Looks

Cons

Email support is completely useless. Online chat needed

Advice to Others

Don't use it

 
 

Mike from 5 Stones Group
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy and Affordable

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

After our merger, it was easy to split the offshoot company into this program. It syncs well with other systems, our e-commerce is built on Spree, and it was extremely affordable.

Pros

Great UI and affordability.

Cons

Does not do well with inventory if you also do distribution.

Advice to Others

Use it! Much less expensive than quick books, and is easy to use.

 
 

Thomas from TMS
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Accounting for small business

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Xero is an all-in-one accounting software ideal for smaller business that needs reports on the fly and can't rely on a CPA on a monthly basis. At the most basic level, Xero allows users to create and send out invoices and reconcile bank feeds, ultimately creating P&L statements, balance sheet, and cash flow statements. It's relatively easy to learn although there is a steep learning curve.

Pros

All in one

Cons

The reports do not flow as easily as quickbooks

Advice to Others

If you need reports and can't afford a CPA, learn Xero

 
 

Patricia from Dimensions Construction Services
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

I like it!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

We started a small construction business - which took off much quicker than we anticipated. I needed an accounting program fast, and I had neither the time nor the money to figure out QB. Xero was recommended to me and I am delighted with how user-friendly it is, and the price is fabulous!

Pros

Ease of use, if you can use a computer - you can use Xero.

Cons

We use a credit union for our business banking needs. At this point in time, Xero cannot connect directly - so I have to actually upload my statements...

Advice to Others

My advice to others (especially small business owners) is to give it a try.

 
 

Susan from BRS CPAs
Specialty: Accounting / CPA
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Xero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I love that this product is geared more to the non-accountant. It does what it says it does. It's easy to learn and is an essential for collaborative services.

Pros

Cloud-based makes it easy to collaborate with businesses I work with - allows two levels of segment reporting - which QB competitor does not.

Cons

It's hard to get clients and peers in my firm to try it. QB is better marketed and is the go to for most. I don't like the trial balance layout is backward for those in my industry so it should have an Accountant's version.

Advice to Others

Try it. I believe you will be pleasantly surprised.

 
 

Raluca from Dig Inn Restaurant Group
Specialty: Food / Beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Xero.com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Xero.com can be a very good software for small businesses that may not have an experienced Bookkeeper/Accountant managing the finances. The user interface is rather intuitive and easy to use, but from a robust Accounting perspective, it has it's shortcomings. Unfortunately, some of the shortcuts it has can create a rather difficult audit trail, making it difficult for Accountants, even if it's easier for the non-experienced end user. Overall, I would recommend it only for a very small business that doesn't have a full-on Accounting department or extensive Accounting needs. I would not recommend it for growing businesses though.

Pros

Easy to use interface. Intuitive if you're not an experienced Accountant.

Cons

Not made to handle growth or a large volume of transactions. Cuts corners that can sometimes be problematic from a GAAP standpoint. Changes/updates made by customer service that don't make sense from an Accounting perspective.

Advice to Others

If you're a small business, a plan to stay a small business, this software is worth the money. If there are any plans to grow, however, this software is not a long term solution.

 
 

SARAH A from Sarah A Trissel
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

XERO is A great option for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is online, real-time accounting that is intuitive, user friendly and does not cost a huge amount of money. There are varying degrees of accounts and all are reasonably priced.

Pros

You don't pay extra for additional users.
XERO TV has tons of free videos from set up to more diffucult actions.
Legit cloud-based accounting with a large selection of integration apps.
Customer Service is speedy and helpful.
They have new updates to the software constantly.

Cons

Not yet great for inventory systems or companies that require more than two tiers on their chart of accounts.

Sometimes the import features can be hard to manage.

Advice to Others

ALL businesses need to have some type of bookkeeping. This is an easy to use product that can get you out of excel and into a faster, better organized,
financial system.

 
 

Robert from University of Illinois C-U
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Simple to Use - Government Entity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Xero has a clean interface with all the features you would expect along with a simple tracking tool that can help analyze some of the aspects of the business that were important to us especially (Grant funding and budgeting for example). Customer service is fantastic and Xero is probably the best cloud based accounting software out there right now.

Pros

Clean interface
Fantastic service
Tracking Features

Cons

Some useful features and settings are hidden behind other things and a little difficult to find

 
 

Asma from Go Fleet
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Xero Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall good accounting software. Some bugs with integrations with other softwares such as Freshbooks.

Pros

The ease of use.

Cons

Reports are not tax inclusive and that's problematic for Canadian companies.

 
 

Suzanne from Start Monday
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Unnecessarily complex & missing real-time support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I was greatly surprised to see that Xero don't have a LiveChat feature for such a service which meant that any issues took hours to resolve. The system seems unnecessarily cumbersome - a simple task like importing a statement and matching data up was extremely complex. Almost impossible to use.

 
 

Honni from Southern Peninsula Glass
Specialty: Utilities
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Excellent package but needs phone customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is the best accounting package I've used. I have used it for 2 years after using myob for 18 years. I had a go at quick books. But Xero is just much easier to use than quick books or myob. And I spend a lot less time on book work.
I was very indecisive to change. But it was definaoworth it.

Pros

Ease of use. And saves so much time. Excellent.

Cons

When I fisrt starting using it and didn't understand something, there is no where to ring and get someone to walk through issues. So really bad for support.

Advice to Others

Highly recommend to use, but only if you do a course or know someone that can help you if you have questions.

 
 

Colin from Mark Systems
Specialty: Software / Technology

August 2016

August 2016

Xero Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The product is very solid and stable, a pleasure to use, and priced right.

Likes Least

The thing I like least is probably feeling like I have to dig through menus to find certain things.

Recommendations

Think about features vs. price. The true value of what you're buying.

 
 

Kylie from Lotus Accountants
Specialty: Accounting / CPA

June 2016

June 2016

Aus CA User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Single ledger that enables all users to enter into real time financial data into a program that is simple and intuitive to learn. The addons then can create ease of business functions from Sharesight which is stock trading info, Kounta, POS systems

Likes Least

The mobile app on invoices doesnt include part part reduction in debtors

Recommendations

Use an accountant or a bookkeeper that has more than 10 clients using XERO and get set up properly

 
 

Felicia from Salter Elite Consulting
Specialty: Accounting / CPA

May 2016

May 2016

Love using Xero

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Xero allows me to monitor bank accounts, credit accounts, billed invoices, and much more on my dashboard.

Likes Least

I like least about this product is the features and trying to manage payroll for my clients.

Recommendations

I recommend all my clients to Xero because it's easy to use, affordable, and cash flow is easy to keep track.

 
 

Yuliya from UDZGN
Specialty: Architecture

April 2016

April 2016

Best accounting and finance management software for small business

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like intuitive and straight forward interface, beautiful design and efficient logic of Xero. I believe even my grandmother would be able to understand and figure it out.

Likes Least

It would be nice to have a sliding scale pricing for business who are still in the beginning stages. I.e. running a program where first 3-6 months are subsidized 40-60%, giving small businesses room to grow and then adjust their price to full price. I believe it would give a fair chance to businesses that are doubting if investing in Xero is a smart idea. I believe, this would bring more exposure to the product and compensate the investment. Is it better to have 50 small business owners paying full price and another 50 not committing to Xero because of financial risks, or have 100 small business owners paying half the price, but eventually transitioning to the full price.

The product is brilliant and if everyone has a chance to use it, it becomes obvious very quickly = easier to justify for smaller businesses.

Recommendations

I would suggest evaluating this software as a child or an older person, i.e. if you have never touched technology before. I prefer to forget what I have learned somewhere else and judge the product by how easy it would be to use it, if I was a child.

 
 

Hamzah from Boutique Air
Specialty: Hospitality / Travel

March 2016

March 2016

Slowly getting used to xeo.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Flexibility and ability to access over web without purchasing any sort of remote access.

Likes Least

Unable to customize reports. Need more flexibility with journal entries such as ability to delete repeating journals etc.

Recommendations

It takes time to learn the new system. Use the tutorial videos and definitely take a look at xero forums.

 
 

Erin from Broadway Across America
Specialty: Accounting / CPA

March 2016

March 2016

Clean Look and Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is very simple to use. I was the first in my company to have to use it and I was able to troubleshoot a lot on my own. The design is clean and simple which makes it easy to locate what you need. It's pretty great for individuals who are new and want something easy to work on. They work with a lot of third party applications so that if your current need isn't being met there is the potential to use an outside app or having the potential for one will be developed in the future. They are constantly listening to users requests/needs and updating as necessary.

Likes Least

This is very much limited to smaller clients. However, they do have a lot of partnerships with third party applications which can make it possible to add a lot more value for what you might need.

Recommendations

This is something that is clean and simple. Definitely geared towards smaller businesses, but it has a lot of potential.