Xero Software


 

Established in 2006, Xero is a web-based accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a web-based solution, Xero can be accessed from any device with an active Internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend. The solution comes with 30-days free trial period for product testing and feature evaluation.

 

Xero - Dashboard
 
  • Xero - Dashboard
    Dashboard
  • Xero - Personal dashboard
    Personal dashboard
  • Xero - Bank reconciliation
    Bank reconciliation
  • Xero - Bank account management
    Bank account management
  • Xero - Payroll overview
    Payroll overview
  • Xero - Inventory management
    Inventory management
  • Xero - Multi-device accessibility
    Multi-device accessibility
Supported Operating System(s):
Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8

641 Reviews of Xero

 

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Software Advice Reviews (76)
More Reviews (565)

Showing 1-20 of 76

Vincent from Mudd Print & Promo, LLC
Specialty: Distribution
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Best for small business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn and use, can customize forms, can integrate 100's of third party apps to reduce keystrokes, setups in a flash, and can import previous software data relatively easy.

Cons

Customer support could have been a little more helpful, but since it is so new to U.S., there are not a lot of tech support people around yet.. But they will be soon, because this software rocks!

 
 

Kate from TasmaNet
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great program from SMB's taking care of their own accounts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really good bit of software for the small businesses being run internally. When you get to the complexity where you need an accountant, might be time to move on.

Pros

Very user friendly, intuitive, and good accounting controls in place to help the non-accounting folk don't get lost down rabbit warrens.

Cons

Can be frustrating when coming from an accounting back ground, not being able to control or direct everything in your financials. Asset management system is much better than others in the market, but still frustrating.

 
 

Jackie from Swiftpoint Ltd and YikeBike Ltd
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Great accounting software to use when managing more than one company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

By incorporating Payroll, we were able to streamline our wages and salaries, it saved us a lot of time.

Pros

It is very easy to use. Retrieving reports from the software is great, almost everything you need for reporting is available or customisable. They also regularly add new reports.
The Community is good, I have referred to questions placed by other to find out how to do something.

Cons

There is limited inventory management and you are limited to only 2 active tracking categories.
More guidance could be available when setting up a payroll system - there have been times when leave balances have not updated on an anniversary.

 
 

Shelley from Shellz hairdressing
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Best for Sole Traders

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As a 1st time small business over, Xero is great value for money and quick and easy to use. With 0 employees it is easy to reconcile transactions between my business bank account and my accounting software. It's all done for you!
Just go through and confirm which is for what. It only takes a few minutes.
Having easy access to discuss or query my accountant at any time through the cloud set up. I can expect responses in the same time you could expect a response from a simple email.
I Love it.

Cons


 
 

David from Tobacco
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Xero is great for most SME

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We will continue to use Xero for our two simpler businesses.

Pros

Ease of use; general layout; no need to have great knowledge of accounting to get going. The help files are excellent.

Cons

Flexibility with certain taxes is not there. For exam we are taxed in weight of the product, but currently only allows % taxes.

 
 

Michael from Destination Logistics Group
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

This has made our life simpler and the accountant likes the outcome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the product and feel justified in recommending it

Pros

Ease of use along with multi platform support we use Mac iOS and Windows so it's important that we get the same feel across all .
Xero has a very easy to use app but most of the time we use the browser version.
Online invoicing while not an exclusive Xero feature is a real cost saver.

Cons

I had some experience with MYOB and Quick books and this was quite a leap as the feel and tech is quite different.
The ability to connect o other products is not great if you go outside the already integrated packages (which we did)
At the moment we still do not have an integration point between the LOB software and Xero and still have to double entry.

 
 

Katy from Printed Cup Company
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Limited functionality from an HR perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be useful if salary and job history was displayed against each user - as it is you can only see their current role and salary, so it is really difficult to track individual/group progression for reward and benefit purposes.

Pros

It's cloud based, and easy to edit pay runs, and the reports are simple to run. The number of hours for holidays can be edited for half days etc.

Cons

The online help forum is difficult to navigate and doesn't usually answer my questions. There is no explanation/error report when something goes wrong - e.g. if a pension filing doesn't go through, Xero will notify you that it has failed but gives no indication as to why. There is very limited functionality for recording people data.

 
 

Dan from Dragon Shield Smoke Alarms
Specialty: Maintenance / Field Service
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Upgraded from Quickbooks, best decision I've made

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Cloud based - I can access it from anywhere, even on a mobile device.
Secure and reliable.
Automatic bank feed feature makes reconciliation a breeze
BAS processing is simple and quick
Flexibile and intuitive
Always upgrading and improving the software

Cons

Invoicing has some limitations, eg there is no way to add a date field to an item. I have to manually type this in the description on every invoice which is tedious.
The find & match doesn't work very well for me. I receive bulk payments for multiple invoices (sometimes 50+ invoices in 1 payment). It's time consuming trying to filter and match all invoices, especially when the max list per page is smaller than the number of invoices I have to match.

 
 

Alissa from Virtual Heights Accounting
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

I love Xero!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You will be happy with this software. Make sure you have a good accountant or bookkeeper backing you up as their are new features all the time. Be proactive and make use of them!

Pros

I love the feel of it. I find it very intuitive. It has great reporting options and I love having the app on my phone. The app works great for taking pics of receipts on the go (right in your system) and for invoicing on the go.

Cons

I wish it had Canadian payroll! That being said the payroll integrations with Wagepoint and Payment Evolution are great.

 
 

Bambi from Regal Dry Cleaners
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Xero marketed hard to accountants & I was conned into changing - my accountant won the prize for the most clients converted!!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have found this to be a frustrating system, I am accustomed to MYOB support, when I need to learn something new, the email approach of responding in 24hours makes it really impossible to gain any relationship. When I complained, Xero response was "Sorry you want to leave us - heres how to change"!

Pros

Xero is from New Zealand & has expanded extremely well via a strong programme of marketing to accountants. As a SME not much to like!

Cons

Lack of customer support - Xero doesn't consider me a customer only my accountant. Ive paid in full, & my account was cancelled with no notice, my wages were late. All this because Xero shut me down on Friday night - the message read "Your account has been suspended - contact BDO"

 
 

brant from invelop
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Please please let one person read this review and pass on this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Oh Lord please let one person read this review and pass on Xero. Losing my business is not enough to satisfy me, I'm desperate to make sure someone, anyone, doesn't give this crappy company and their software money.

MOST IMPORTANT: I stopped the service and they kept all my company information and accounting details for the entire year. They wouldn't let me access them unless I paid. That's right THEY RANSOMED me for my own accounting info. Sick. Since it's only a web based program, if you don't want to pay anymore, you don't get to access any of your data. Isn't that fun. Sure you can export and document with everything crammed in there, but you can't use it easily or transfer it seamlessly to quickbooks etc. UGH!

And the other issues: the interface is lousy. There transaction recognition is really bad and their rules don't work very well. So if you are like me and have a lot of credit card transactions, good luck, cause you'll be at the screen for hours. I could go on about how it won't recognized the payee from the bank account line because it thinks it's the reference line etc, but you should never have to learn this for yourself. Be warned.

The reporting is a joke. An absolute joke. You spend all month or year inputting data and then you want to go pull up some reports to see how everything is... well sorry you can only use their pre-designed reports with little or no customizable function. Want to pull income and expenses for specific categories and accounts... nope sorry, you can do specific accounts or categories or accounts, not both. Infuriating to say the least (this is why I decided to stop using)

There is literally no customer service. That means literally. None. You cannot get anyone on chat or phone. The only thing you can do is email and wait. No realtime interaction. But who would need to get answers to accounting questions right away? Silly me.

To conclude: I don't really write reviews but I'm so frustrated with this company I'm just trying to find a way to lash out. So this typing is helping. If you happen to read this and decide against Xero, I love you.

Pros

the colors were nice. It's pretty cheap. The bank accounts seem to refresh 50% of the time. The name is easy to remember

Cons

* online based so they keep you information of you cancel service BEWARE
* transaction recognition is terrible - you'll spend hours entering the same transactions
* Reports are non-customizable and basically useless
* Customer service does not exist. Literally does not exist. No possibility of realtime help under any circumstances.

 
 

Johnny from ISDM Solutions
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Middle of the Road

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cannot understand why xero has reporting tools for invoices but cannot give same for purchase orders

Pros

Good interface easy to use
Fast and efficient
Good for small business
Simple to pick up due to basic functionality
Good dashboard

Cons

Lacks heavily in reporting functions
Cannot any level of Purchase Order reports or basic purchasing reports
Customer service team have people going around in circles with feature requests without actual improving features

 
 

Paul from Global Foodbanking Network
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

A different kind of accounting software - in a good way

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's not all that popular in the US yet, but I believe it will be within a few more years

Pros

The software is very intuitive compared to many other programs. Also, you can reconcile transactions as you record them

Cons

It takes a minute to get used to the differences from other programs, but once you do, its a great program

 
 

Jason from Public practice accounting firm
Specialty: Accounting / CPA
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Perfect replacement for Sage 50 and Quickbooks!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simple, cloud based accounting software that has almost every feature needed for small business. And then there are all the add-on's you can imagine.

Cons

Would be great if they hosted the software on servers resident in Canada instead of the US. Cloud server was unavailable once for a few hours, same time as Amazon's servers had their mass outage.

 
 

Tony from ECT
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

XERO - after six months of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Fine for very small businesses and sole trader. Get an ERP if you are any larger.

Pros

Editing of invoices, journals, and other transactions.
Bank feeds and uploading statements. Reconciling is a breeze.
Exports to Excel provided throughout.

Cons

Very slow except on a 1Gb network.
Setting between different entities not preserved.
Settings not preserved by session
Big exports often hang

 
 

Robert from JAAM projects
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Xero Brilliance!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Fantastic program to use for small to medium size businesses.

Pros

SImply easy to use compared to a lot of other packages. Easy to edit any incorrect items that are costed wrong. Love the integration with the banks, a super handy feature to save a heap of time.

Cons

Not much to not life, very simple to use, maybe some improvements to the reporting side of things like integration with Power BI could help.

 
 

Chrysanthos from Paracon P/L
Specialty: Construction / Contracting
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Things I like about Xero and what make it an excellent accountoing program is simplicity and integration with accounting firm

Cons

I don't like the fact they have not come up with a good addon for the building and construction industry

 
 

Samantha from KC Roof Plumbing
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Xero for construction businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Xero has really helped our business and it is great to use. The support team are very quick to respond to any issues, and there is hardly ever an issue with the software, it is very reliable.

Pros

It is simple enough for non-bookkeepers to use and get great information, and it has the ability to produce all of ATO reporting needs, making GST and Tax returns really easy to complete. The sales and payments also integrate without purchasing software allowing us to complete accurate job costing without a lot of effort. We know when we are making money and when we are losing money on jobs.

Cons

Entering time sheets manually every week, because it doesn't link to our timesheet software, but this will change in the next year hopefully. Sometimes there are delays on bank feeds and we have to check the bank account instead of using xero.

 
 

Jeremy from J&L Diversified Holdings LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Unreliable in the End with Terrible Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The features are more than sufficient for our particular needs (and I imagine for many companies).

In addition, the UI is pretty easy to understand. There's a slight learning curve, but not too much.

Cons

Biggest issue is that bank feeds tend not to import 100% of transactions. Most transactions get imported, but in several of our accounts, 50-100 transactions will be randomly 'missed' and not imported.

Xero customer support's only response is to suggest that we manually go through all transactions to see which ones have been missed and then import those particular transactions manually. Since we get thousands of transactions each month, that suggestion would require a LOT of time.

Plus, this also means that you can never trust whether Xero is importing all transactions or not.

Unfortunately, Xero's customer support is completely dismissive of the issue when we inquire and ask for assistance.

 
 

Peter from Fran's Kitchen Ltd
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great product no support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Waste of time and money!

Pros

It's a pretty descent online accounts package, nice GUI.
when things are going ok it works but if you have a problem don't expect any support.

Cons

No support, takes weeks to get an emailed reply to any query, Payroll needs to have telephone support and they have no plans to implement it. Not good enough, not a practical solution, absolute waste of time and money, wish I had never gone this way.

 
 
 
Showing 1-20 of 565

Abbas from Masterkey

September 2017

September 2017

Beautiful and accounting software can go together after all!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Very clean uncluttered UI makes tracking financials a breeze
- I'm a non-accountant and it's still easy to follow.. That says something!
- The new reporting tools are amazing!
- Amazing value for the price you pay.

Cons

- Ability to customize with regards to custom fields and additional tracking categories (can't have it all i guess)

Source: Capterra
 

Jo from Wildfire Social Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

An easy to use invoicing system with so much more.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Up to date, live finances.
Ease of use.

Pros

I love how easy it is to invoice my clients, and reconcile bank statements. I love the ability to set up rules and easily manage my own bookkeeping basics.

Cons

I don't fully understand the reports and how to really take this software to the next level for full financial management and budgeting. But there are plenty of experienced bookkeepers who can be engaged to assist.

Also, the price is a little high for a micro business. A lite version would be helpful.

Source: Capterra
 

Clive from bubbleFiz Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Accounting made easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have used many accounting systems for my business over the years and none have made it as painless or intuitive as Xero. A great product - period. I highly recommend it.

Pros

Ease of use, no need to worry about double entry - it takes care of that behind the scenes.

Cons

Not all my bank accounts feeds are supported making regular uploads a bit of a pain.

Advice to Others

Try it, you will not regret it.

Source: GetApp
 

Manoj from UnifiedVU
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Xero was the first to build a highly user friendly cloud accountancy software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been a customer of Xero many times from the start and seen their march to dominance first hand. It is a great software application that could be used by anyone, and not just the accountants on behalf of business small business owners.

We loved it so much, which resulted in development of solutions through our UnifiedVU platform.

Cons

Unfortunately as the market grows, Xero has become little bit complex. The roll out of some of the APIs have been slow, especially in the areas of Payroll in the UK.

Source: GetApp
 

Gareth from Able And Game
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Mostly useful cloud based accounting software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cloud based, so I can work on my accounts where ever I am.

Pros

Bank feeds make it easy to reconcile bank statements.
Cloud based so I can work anywhere, and my accountant can log in and do what they need to do.

Cons

Some of the user interface is garbage. I heard it has been designed by accountants. They should have enlisted some small business users to give feedback on how a small business would use it. I give feedback, but nothing changes...

Can be frustrating to encounter the same difficulties, report them to support to get them fixed and then encounter the same problem 12 months on...

There is a mobile app, but I find it next to useless.

Source: Capterra
 

Marie from RM
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy accounts and reporting!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy more user friendly processes with time saved as all documents can be saved in one place

Pros

From Purchase order to invoiced to billed in 3 steps. Brilliant easy payroll and upload to ATO.
Reporting is a breeze even for a novice, ATO reporting and BAS is simplified.

Cons

Some of the template creation is a little rigid, but believe this is being addressed.
Still building more upgrades so this hopefully will ensure some more fluent processes.

Source: Capterra
 


August 2017

August 2017

Great stuff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very inexpensive, a must have service. Does all accounting connected to our account at Silicon Valley Bank. All good, no issues from it. Very cool piece of software!

Pros

inexpensive
easy to understand

Cons

no free tier
only connects to bank accounts

Advice to Others

I did not find a better alternative

Source: GetApp
 

Anne

August 2017

August 2017

Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xero is a powerful accounting tool that helps you manage company finances and accounts. There are so many features and varying ways of entering transactions that it's mind-boggling simple to use!

Pros

easy to use, flexible, easily understood

Cons

if you're used to desktop software and, therefore, batch entry and keyboard shortcuts, you need to rethink your approach - but that's easily overcome and worth the effort!!

Advice to Others

Go for it!! You won't regret it

Source: GetApp
 

luke

August 2017

August 2017

Ok software a little pricy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like Xero I have been using it for over 1 year, it is easy to navigate and easy to send and receive request for payments, the payroll system is also easy to use and we generally have a easy time using it.

Pros

Quick to log in and never down when we need to use it

Cons

A little pricy and no phone support or online immediate customer service web chat.

Source: GetApp
 


August 2017

August 2017

Recommended by accountant

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

Not really sure about how it compares with other software, but it seems easy enough.
We have previously used Freshdesk, but that wasn't very helpful due to the lack of correct configuration and the inability of our accountant. We have now changed accountant who use Xero with all their clients. So far we had no issues.

Pros

Ease of use, million integrations

Source: GetApp
 

Adam from Modular Shades
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use accounting software for people who don't know accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A very simple and easy to use software that allows me to track all of my financial information. I also like the fact that I'm able to upload a copy of the invoice to xero so I don't have to go fishing around for the paper copy

Pros

The Dashboard feature shows all the relevant information you need in one easy to find spot. I don't have to look in 5 different places for one information. It also send out automatic reminders on overdue invoices, which takes a lot of the work off of my plate. Entering and paying invoices is also very easy and straight forward.

Cons

Setting up the banking details for payruns wasn't very intuitive. There were several hurdles that you have to go through, and it can be difficult if you don't know exactly what xero is asking for. Reconciling the bank is also a bit confusing, but only at first. Once you learn how to split payments it become a lot easier

Source: Capterra
 

Hardik

August 2017

August 2017

Beautiful Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a great software and so easy to use. Can be accessed from anywhere. Integration with numerous other applications and platforms. Lots of customization.

Pros

User Friendly, Great Xero Support to answer any queries. Online and access from anywhere

Cons

Slow after couple of years data, Limited functionality in terms of Inventory management. Payroll has limitations

Advice to Others

Definitely go for it

Source: GetApp
 

George from AlgorX, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clean, sleek and intuitive user interface. Lots of features without making the system complex. Fantastic integration with the bank.

Cons

Because it's cloud based there are certain disadvantages to non-cloud based accounting packages. Might not be suitable for ALL kinds of businesses.

Source: Capterra
 

Michelle from Madake Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Xero has made accounting for a SME easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Transparency with all of my accounts.

Pros

The ease of reconciliations, it has made it easy to understand and complete. This is no longer an intensive monthly process, I can keep up to date with my accounts on a daily basis.

Cons

The payroll, I understand that it is an accounting system not a payroll system but payroll it not as easy as it could be. It is also not practical for employees on an award. I find it only works ok for salaried employees.

Source: Capterra
 

Carroll from University of Alberta
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Love Xero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product has great report options and very easy to use, this is what I call value for money. nobody can never go wrong when using this product

Cons

i hate the fact that reports are not customized, overall it is a great product, one that i would strongly recommend.

Source: Capterra
 

Alan from Waves Technologies Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Accounting Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very impressed with the ease of Accounting. In Particular it handles foreign currencies very well, the bank reconciliation integration is great and the output of reports into excel is very good as it uses the excel total formulas making it easy to customise

Pros

Ease of use, excel functionality, bank integration

Cons

Doesn't have a heirachy structure to allow reporting and roll up by cost centres. Xero Has a tracking facility but it doesn't have the roll up functionality .

Advice to Others

Great for a small business

Source: GetApp
 

Aslam from Black Ticket
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Our small business uses Xero to great effect with invoicing and tracking of all finances.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Extremely easy to use. Allows transparency and access at all levels, and has streamlined our finances and flow.

Cons

Not much to dislike, other than the ability to reap increased rewards from referrals. Personalisation to the back-end could be improved.

Source: Capterra
 

Dan from Funeral zone

July 2017

July 2017

Very good cloud based small business accounting software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Full cloud based and mobile optimised. Easy to configure cost codes and get going virtually immediately.

Cons

Found the pricing initially confusing with free trials of different lengths. Just pay monthly and it's an easy cost.

Source: Capterra
 

Peter from KingsGate Church
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Good solid system that has a LOT of potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Huge time saving an visibility into my accounts. Plus I use it across a few businesses which helps.

Pros

Matching recipt transactions to Bank Accounts is so easy and simple, and the reason I moved away from another (albeit free) solution.

The basic chart of accounts is a good starting point for a non-accountant like me, plus I like the ability to add custom tracking options (although there is room for improvement!)

Managing expenses is simple.

The limited customer service interaction I've had to date has been average, although still waiting for a resolution.

Cons

You can't invoice different people at the same company using the Xero address book; there are a myriad of various work around a but no simple and obvious solution. When I researched this on the community forums I saw it is a long standing and high demand customer request which to date hasn't been addressed or satisfactorily acknowledged by Xero.

Further, in this research I noticed that they seem to struggle to effectively communicate with customers via the support forum and are lacklustre in acknowledging when something is wrong. Growing pains of a booming SaaS business? Possibly, but it doesn't take much to get this right and they don't seem to.

Source: Capterra
 

Vince from Swiftblue
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Good, but could be great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was an inexpensive alternative to Quickbooks, which we were looking to get away from. Overall, it's not a bad option.

Cons

The syncing with our bank account is somewhat laborious and slow. I wish that were a bit more seamless, but it might be due to the security settings of our bank. Not sure.

Source: Capterra