Xero Software


 

Established in 2006, Xero is a web-based accounting system designed for small and growing businesses. Xero connects small businesses with their trusted advisors and provides business owners with instant visibility of their financial position.

As a web-based solution, Xero can be accessed from any device with an active Internet connection. With Xero's robust accounting features, small businesses can view their cash flows, transactions and account details from any location. Bank transactions are all automatically imported and coded. Online bill pay helps keep track of spending and stay on top of bills due, improving relationships with the vendors that provide critical business materials.

With Xero, personal expenses can also be managed with mobile review and approval of each receipt. Xero offers unlimited user support and integration with a variety of systems, including ADP, Bill.com and Vend. The solution comes with 30-days free trial period for product testing and feature evaluation.

 

Xero - Dashboard
 
  • Xero - Dashboard
    Dashboard
  • Xero - Personal dashboard
    Personal dashboard
  • Xero - Bank reconciliation
    Bank reconciliation
  • Xero - Bank account management
    Bank account management
  • Xero - Payroll overview
    Payroll overview
  • Xero - Inventory management
    Inventory management
  • Xero - Multi-device accessibility
    Multi-device accessibility
Supported Operating System(s):
Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8

556 Reviews of Xero

 

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Software Advice Reviews (56)
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Showing 1-20 of 56

vish from SOlar power nation
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Xero no service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not really as when it's down no help or support. they don't have a phone number
no telephonic support and we lost so much time and money on it as could not work on it

 
 

Brooke from Acute Nursing Care LLC
Specialty: Healthcare / Social Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly product that myself as well as staff are able to use and navigate through. I would recommend this product.

Cons

The cost of Xero is a bit pricey for medium sized businesses but it is something that I feel does benefit our agency.

 
 

Annemarie from CFO Centre
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Xero best choice for most SMEs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use as a business owner/non bookkeeper
Truly in the cloud (no installation on computer)
Will bring down bookkeeping time with around 30%
Flexible in creating reports
Tax and financial statements automated
Good payroll module included
Easy integration with other software
Cheap

Cons

Slow for bigger clients/files
Some functionality still missing
Confusing HQ
Integration with some banks not working yet

 
 

Craig from graylink
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Xero is a good online billing platform for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

For small businesses who have basic needs, Xero is great. Easy setup and has does most of the things you need.

Pros

Xero is easy to use - even employees can use it to load sales invoices and employee expenses. It is great that they have an IOS and Android App, allowing you access on the go. Tracking and reporting on invoices is easy and with integrations with 3rd party services you can easily receive and send information.

Cons

It does not update directly from our banking platform - to let us know an invoice is paid. Also if someone requests finance to approve an invoice, finance does not get an notification. You have to let finance know and they have to go and find the invoice and approve.

 
 

Yevgeniya from Mealtime Matters
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not the most intuitive software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is nice to have a good looking ipad application with it and is an affordable monthly rate.

Cons

It was not intuitive to pay my employees and I had an awful time with customer service. They only replied through email and would not provide me with a number to call for help. I had to submit multiple screenshots to get help and still did not feel like my questions were answered.

 
 

James from Heuron Screenline
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Navigating around contacts etc. is slow and uses many mouse clicks. Reports are very limited.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Good program for micro to small business.

Pros

Breaking up a loan payment in the bank reconcile between principle, interest and charges. The pricing structure although 10 bank entries seem tight for a self managed super fund trust company. Search function is handy with any part of the customers/ business name.

Cons

Reporting options limited, cannot receiving part deliveries against a purchase order, cannot transfers to non bank accounts, no GJ to bank accounts, page and view size, customer support, job costing, moving to the next page only from the bottom of the window.

 
 

Donal from TransferMate
Specialty: Banking & Mortgage
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great accounting software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall great product!

Pros

Easy-to-use, excellent for both early stage and established compananies.TransferMate add-on makes dealing with international payments so simple and quick.

Cons

Sometimes takes a while to incorporate new apps. Online version is occasionally slow but customer support is excellent.

 
 

Matt from Design Futures
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Ease of use and access to support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Xero product is a great price and super functional. I am using it in the US and i found access to important information hard to find and was never prompted with crucial steps to take. there is no option for phone support and it took a while to get someone on the phone who can help. They were great once I got them but i had wasted a long time trying to get a new business setup and payroll

 
 

Chris from Shop Stoc
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Expensive with ZERO support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You cant run a business on an accounting system that has ZERO support.

Pros

They offer a 30 Day trial to see what you can and cant do and what you like or dont like about the product.

Cons

Exceptionally expensive subscription model with NO phone support (there arent even any numbers listed on their addresses) and email supports takes 24-48 hours for a response, and typically takes over 5 emails back and forth (ie a week) to get resolved (thats if youre lucky).

 
 

sarah from Purple House Maid and Commercial Cleaning
Specialty: Maintenance / Field Service
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great when it works.......

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Xero is really easy to use...... when its actually working! The bank feed has a weekly glitch, and at the moment, the whole of xero is down completely. I have no way of telling what invoices are still owed to me and Im very worried about my data, obviously because its cloud based. I also think that it could do with more features, like estimated income, estimating expenditure etc. I've had it for a year and Im now looking for something else, I think I gave them a fair trial, just too many glitches.

Pros

the bank feed when its working

Cons

its mostly not working and the holidays in the payroll feature are a nightmare

 
 

Benjamin from Auto Spa
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

It's okay for basic bookkeeping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This program has many glitches. When you can't get a live person you have to email.

Pros

Easy to use for reconciling. No budgeting tool.

Cons

Could use some explanations of terms.

 
 

Aron from Aron Brajtman Chartered Accountants and Business Advisors
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great introduction to online accounting system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to learn.Whenever something was not immediately intuitive,the help menus supplemented by videos explained it all.

 
 

Christopher from Safeword Tax Service
Specialty: Accounting / CPA
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Easy, Intuitive Cloud-Based Accounting Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As a tax return preparer and as a business owner, I find it critical for accounting software to be easy for users to work with while giving professionals the tools necessary to process the information. Xero does both extremely well. Xero incorporates the usual features, allowing users to generate invoices and process deposits, to enter bills and expenses, and to synchronize electronically with online banking systems, all with a minimum of complexity. Additionally, it offers timecard, payroll, and employment tax filing and payment, all at no extra charge. Having used several accounting systems, I highly recommend Xero.

 
 

shelly from Acute Nursing Care LLC
Specialty: Healthcare / Social Services
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to use and simple for people who have not used this type of software before.

Pros

Cloud-based and has an app that can be used from a tablet or phone.

Cons

Took some getting used to when going from quick books to xero.

Advice to Others

Try it. It breaks it down very simply.

 
 

doug from united by blue
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Xero Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Easy to use and good for small businesses that don't require complex accounting entries.

 
 

Calum from Schiltron Associates
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Easy to use and well featured accounting package for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Xero since I set up my business and have found it to be an excellent choice. My accountant recommended it and has access to all my data enabling him to change entries if required and complete statutory filings.

Pros

Ease of use. Comprehensive instructions. Remote access from an accountant. Bank feeds.

Cons

For me, the pricing works very well but I have very simple needs. For others, it may be a bit pricey at the low end.

Advice to Others

Try it and see. Very easy to set up and create a trial environment.

 
 

james from Robison Conversions
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Xero payrol and Bookeeping

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service is only available by email and is not helpful. The software on 1st appearance seems good but the functions and reports come with no instructions that help set it up. You are left on your own. They need to offer online chat.

Pros

Looks

Cons

Email support is completely useless. Online chat needed

Advice to Others

Don't use it

 
 

Mike from 5 Stones Group
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy and Affordable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

After our merger, it was easy to split the offshoot company into this program. It syncs well with other systems, our e-commerce is built on Spree, and it was extremely affordable.

Pros

Great UI and affordability.

Cons

Does not do well with inventory if you also do distribution.

Advice to Others

Use it! Much less expensive than quick books, and is easy to use.

 
 

Thomas from TMS
Specialty: Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Accounting for small business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Xero is an all-in-one accounting software ideal for smaller business that needs reports on the fly and can't rely on a CPA on a monthly basis. At the most basic level, Xero allows users to create and send out invoices and reconcile bank feeds, ultimately creating P&L statements, balance sheet, and cash flow statements. It's relatively easy to learn although there is a steep learning curve.

Pros

All in one

Cons

The reports do not flow as easily as quickbooks

Advice to Others

If you need reports and can't afford a CPA, learn Xero

 
 

Patricia from Dimensions Construction Services
Specialty: Construction / Contracting
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

I like it!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We started a small construction business - which took off much quicker than we anticipated. I needed an accounting program fast, and I had neither the time nor the money to figure out QB. Xero was recommended to me and I am delighted with how user-friendly it is, and the price is fabulous!

Pros

Ease of use, if you can use a computer - you can use Xero.

Cons

We use a credit union for our business banking needs. At this point in time, Xero cannot connect directly - so I have to actually upload my statements...

Advice to Others

My advice to others (especially small business owners) is to give it a try.

 
 
 
Showing 1-20 of 500


May 2017

May 2017

I love Xero

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My favourite accounting system. Makes our job as bookkeeper and accountant easy. Simple, efficient bank rec process which stands out from the rest. Attractive user interface. I enjoy logging in each day.

Pros

Bank is quick to reconcile
Easy for business owners to master if they want to do their own bookkeeping

Cons

Xero does not have an OCR receipt app - we use Receipt Bank with Xero and that works really well.

Advice to Others

You get what you pay for in this world; although Xero is more expensive than its competitors it is a far better product.

Source: GetApp
 

Andrew from Tiletec NZ Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

"Beautiful Accounting Software". Enough said.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A complete look at my business from objective point of view. It was excellent for looking at cash flow and seeing where your money comes from and what it goes on. This, on top of all the other features generally used.

Pros

This software is the real deal that has whole package. Truely feel in control of your business with easy to use features from invoicing, reconciling, payroll, leave management, time sheets etc. I love the edition and enabling of third party software. I personally coupled Xero with a specialized job & inventory management system. However Xero does that too, and in a more than capable fasion for most business'. Together with Xero, it really is, Beautiful Business.

Cons

The only negative i had with the system was when coupled with the specific third party software that i had intergrated with Xero, it would double up on client invoices and created a little extra work. I did later findout from the Xero support centre that this was an issue i could resolve in features of Xero

Source: Capterra
 

Nikki from Vets On Eyre
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

So easy to use, the reconciliation is quick and linking to your bank and accountant is very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saving time and money

Pros

The accounting processes are so simple and easy to follow, it has saved me a huge amount of time and you don't have to be an accountant to understand it. Linking to the bank account allows me to keep everything up to date daily and the accountant having access keeps all our tax obligations running smoothly. Having the security of cloud backup so we don't have to do local back ups.

Cons

.

Source: Capterra
 

Stuart from Feastfox
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Simple accounting software which automates a lot of the process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helped to speed up the input and allocation of transactions from bank statements

Pros

Xero automates the collection and allocation of your transactions from your bank statements. The ability to store source documents with the transaction is also great.

Cons

The cost is quite high once you come off the sign on special. Other than this I haven't had many issues with it thus far.

Source: Capterra
 


May 2017

May 2017

It is way too expensive for what it is...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy, simple and efficient to use. Plenty of features as you move up the scale... Bank account integration is great.

Cons

For small business or a start-up this is just too expensive. You don't use many features but you only get something like 10 reconcilations a month on the basic plan. I mean why even bother.

Then if you have a problem, they palm you off to your accountant instead of sorting it out for you. Just crazy. Took us about 6 months for them to "move" us from the accountant to our own client. The worst part was that our accountant had left the practice, no one knew who to contact at Xero and Xero unbelievably refused to deal with us. Even though we were there client (by law!). And for so long idiocy prevailed. Instead of someone coming in and using a bit of common sense and saying Hey these guys are our clients, they pay our bills and we should help them, they just kept pushing back to the accounting firm (where no one knew anything about Xero or it seems our account). Crazy.

Source: GetApp
 

Paul from Bishop Toomey & Pfeifer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Xero - Leading the way to making accounting much easier for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a Xero certified advisor for 8 years and actually returned the accounting profession because of Xero after deciding to leave because I felt the industry didn't understand delivering value to clients. Xero has been a catalyst for increasing the speed of change in the industry towards a value proposition model. Although like any system success with does come down to using it properly and being prepared to spend the time to understand how it works and to make the most of it, but Xero has been built so intuitively and they have

Pros

Great design, intuitive, great support files and videos, invoicing features are very good, being able to add files to transactions is a big time saver, the fact that it is a full accounting system is great in its price range, although for more complex features you may need an add-on application for example full stock management and stock control.

Cons

The way the contacts database has been developed could be improved to make importing and exporting data easier, that has improved recently with the addition of client codes field. Also greater flexibility of controlling features a user can access would be great.

Advice to Others

I suggest people check their key operational requirements and compare this with how Xero operates. Often people choose an accounting system first and then look at other applications afterwards which can work well, but I think that you should look at a system for your key operations (sales, crm, stock control, fleet management, etc) and then choose a system that is a best fit for your operational needs and then pick an accounting system that "plays" well with that system. If Xero fits in with that solution you should not be dissapointed. Having used systems from MYOB, Sage, Quickbooks, through to Oracle and SAP, I still love working with Xero everyday.

Source: GetApp
 

Angelo from Relocabroad Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great Product but might be difficult to use if you are not a trained accountant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can do it all.
It seriously cover 360degrees of accounting there is nothing that they did not cover, it also integrate with all the major banks and so you will have live feed from the bank

Cons

You need to be a trained accountant to learn how to use it. As it does a lot there is a lot that you need to know before you are using it properly.

Source: Capterra
 

Jason from Vendorable
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Xero is the way to go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Xero's automatic bank feeds and reconciliation are just excellent. A huge time saver.

Being able to reconcile invoices against payment amounts in is a big win on the sales side.

The payroll function is pretty easy to setup and use.

Good value for money (despite the con below about multiple jurisdictions).

Very easy to invoice, setup templates and create other cards.

Plays very nicely to link to our accountant - super easy at tax time.

Cons

Having international books across multiple companies is officially a nightmare.

Not being able to link these different sets of books properly and having to pay for multiple instances of Xero is a bit rich.

Not being able to have even a little bit of CRM with leads etc. and cost accounting against leads is irritating. I suppose you can use the Xero store to integrate something else like Salesforce if you want. This could be improved.

Also the customer support is woeful, I resort to Googling.

BUT, these Cons DO NOT outweight the pros. Still wouldn't use anything else.

Source: GetApp
 

Mary from Green Environmental Consulting, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Effective and Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Xero for a few years now and I can honestly say it's one of the most effective and easy to use softwares I've ever used.

Pros

It's relatively intuitive and easy to use

Cons

There's a few glitches, but nothing so bad that it effects day to day functions

Source: Capterra
 

Ian from Boom Online Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy To Use, Really Useful Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xero has been great for us, we've used it since we started the business in June 2010. Its integration with Capsule has been handy and features like recurring invoices are invaluable to a retainer-based business like ours.

The pricing model is reasonable and our accountants like it, as does our book keeper who can work remotely and understands everything that is going on. Bank feed integration is also invaluable.

Pros

Integrations, bank feeds, recurring invoices, invoice templates.

Cons

Haven't found any significant negatives.

Source: Capterra
 

Shona from ThiswayGlobal Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Xero for growing business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Xero is quick to set up but you need some accounting experience . However, unlike quickbooks it has more functionality and is very adaptable. You can add functions over time such as payroll. We have two businesses operating from the US and the UK and both refer to local laws and taxes. Some functions take a while to work out, split invoices and payments, accounting for forex, the fixed asset register is also cumbersome. Xero is a good bridge between Quickbooks and bigger accounting packages such as SAGE or SAP.

Pros

Flexibility, it's easy to undo and re-do transactions.

Cons

Additional functionality is charged as extra - e.g. Payroll

Source: Capterra
 

Joyce from Tusqee Systems Ltd

April 2017

April 2017

My accounting and financial Reporting made easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Well, it is almost 10 months since we started using Xero for our accounting and so far so good. It was so easy to start with, no need for school( You see, i had to attend classes in order to use our previous accounting software), it is just simply done with the user interests at heart.
Previously also, some clients used to complain when invoices/quotations took abit of time to be sent through to them but with Xero, with just a click of a button you are good to go. Especially because they allow one to copy a previous invoice/quote into a new one and send within no time. Another thing i love about Xero is that i can use it on my phone anywhere anytime,for example when stuck in traffic it really comes in handy.
Our cashflow has also improved since Xero gives a daily report on all invoices that are either overdue, due or almost due for proper planning and execution. It also allows us to know the payables that need to be paid and at what time.
Xero is also very affordable since we only pay a small amount per month and so we do get value for our money.
Maybe on the downside is the fact that we are not able to use the payroll part of Xero completely as we would like since it is restricted to some countries. I would be happy if they allowed everyone to use it. Otherwise, kudos Xero!!

Source: Capterra
 

Ross from Promethean Editions Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

This is a great bit of kit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used this for our company for 3 years now, having migrated from MYOB. It works. It's very easy to use and for non-financially-literate staff members to operate. We integrate it with two other SaaS apps: WorkEtc and Trade Gecko.

Pros

Xero works very well. It is easy to use. It integrates well with other SaaS apps.

Cons

It relies on a working Internet connection - it can't run if you are not connected.

Source: Capterra
 

Say from Anansi Content Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great for accountants, confusing for business owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From what I hear of people coming from Quickbooks, Xero is a full-featured breath of fresh air. But coming from Freshbooks, it's a nightmare of obscure settings, overly complex processes, and ugly/confusing interface. To be fair, I bank with a local credit union and so can't use the automatic bank reconciliation, which I see as removing a lot of the functionality from the program. Eventually I switched to Zoho Books and haven't looked back... although Zoho doesn't get much press I found it to have the depth of functionality of Xero with the ease-of-use and visually pleasing layout of Freshbooks.

Pros

- Built in budgeting software
- Widely used by accountants and bookkeepers

Cons

- Steep learning curve for the non-professional
- Tied to automatic bank feeds
- Confusing support

Source: Capterra
 

Graham from PRIM Nottingham LTD

April 2017

April 2017

very good but requires costly plug ins to maximise features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My accountant recommended `I use Xero and the learning curve is quite high. Ive now gotten to a decent enough ability with it but Im spending a high monthly amount on additional software to get everything automated in a seamless way. i.e. receipt scanning/ data extraction. Millage tracking. Stripe (credit card) data breakdown.

I wouldn't feel so miffed about it if I'd not recently tried 'Wave' which is a simplified free Xero like software that does everything above for nothing!

Source: Capterra
 

Roxy from Roadmunk
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't believe we run a company that has over a million dollars using Xero to keep track of expenses, bills, accounts receivables, banking and more. It is annoying that bank feeds break, sometimes a transaction is repeated and sometimes (most annoying) I reconcile transactions and the next day they appear again so I think I have reconciled March but it turns out I haven't..

Pros

-value
-ease to use
-api integrations (my company uses Stripe and FlowRev)
-colours
-support is generally good
-draft accounting reports quickly
-auto-sync with bank feed

-

Cons

-design settings (sometimes it's hard to find where to add users, inventory)
-search doesn't always work well, have to go into Sales to search with more detail
-I use Xero because I'm not a bookkeeper or accountant, the reporting although is great, I don't understand how to pull the necessary info I need to budget. I want to sent Marketing department their spend for the month and that's hard to do. I'm not sure if it's possible and I just can't figure it out.
-adding tips for restaurant receipts

Source: Capterra
 

Jon from Blanket Homes
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good, but not quite the right fit for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All of the basic features and functionality were present for what we expected with accounting software. However, the import process was a little difficult and the reconciliation process seemed a little overly complicated (specifically, the plethora of codes for coding line items).

Pros

Detailed reconciliations process.

Cons

Reconciliations were a little convoluted--a little too detailed. Streamlining this a bit would be helpful.

Source: Capterra
 

Jacoby

March 2017

March 2017

Integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Integrates with our daily Point of Sale application. No real complaints, if you think it should be able to do something it is very likely that it does it with ease.

Pros

Very professional and you can customize the way your invoices look for a very little price.

Cons

Please allows us to change the margins on the paychecks to fit double window envelopes.

Advice to Others

Create it how you want it.

Source: GetApp
 

Ellie from Epic Brewing Company
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Xero - The Easiest Accounting Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can't speak badly of any aspect of this software. Now that we can upload receipts so it's easier for the accountant is just awesome! Such a time saver.

Pros

Time Saver
Easy to use

Cons

None! Literally none.

Advice to Others

I'd start using it over MYOB - it's a breeze to learn and use.

Source: GetApp
 

Angela from Sarafin Family Therapy, PLLC

February 2017

February 2017

So much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Quickbooks for years but Xero is so much simpler to use. I'm very happy that my accountant encouraged me to switch. My favorite part of Xero is the reconciliation process between purchases and transactions imported from my bank and credit card issuer. I rarely have to do any extra work to complete the month end reconciliations.

Source: Capterra