Xero

RATING:

4.4

(2869)

About Xero

Xero is a global small business platform with 3.95 million subscribers which includes core accounting, payroll, workforce management, expenses and projects. Xero also has an extensive ecosystem of connected apps and connections to banks and other financial institutions, helping small businesses access a range of solutions from within its open platform to help them run their business and manage their finances. Xero is a FIFA Women’s Football partner. About Xero accounting software Xero provides small business owners, accountants and bookkeepers with powerful online accounting software and access to up-to-date financial data. It’s designed to make life better for small businesses, their advisors and communities around the world. It connects businesses with their bank, ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Xero Pricing

Early: $5.50/month Growing: $16/month Established: $31/month

Starting price: 

$7.50 per month

Free trial: 

Available

Free version: 

Not Available

Xero dashboard
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Xero Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Xero

1 - 5 of 2,093 Reviews

Karim

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2021

One stop Accounting solutions for Small to Medium organisations.

User Profile

Rino

Verified reviewer

Accounting, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Xero - The Cloud Based Software of the future

Fantastic product with fantastic support and really meaningful input from the actual company staff

PROS

Xero's main benefit to us as a mid tier accounting firm is the ease of importing information. It supports multiple bank feeds on a reliable basis and its open API allows for the support of many add in apps

CONS

Being a non-technical software, it does sometimes give the impression of not being as robust in terms of ease of change of prior information. This can be overcome by locking down periods, one just has to remember to do this though.

Reason for choosing Xero

The main factors were cost and engagement with the Xero South Africa team

Reasons for switching to Xero

The capital development expenditure and size of Xero simply mean that it is outpacing other software in terms of speed of development, effectively future-proofing our practice.

User Profile

Laura

Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2023

To keep track of finances, Xero is a small business' best friend

We've suggested Xero to a few clients and even forced them to switch from their current accounting software because of how much superior it is than its competitors.

PROS

If you're not an accountant, Xero is still simple and straightforward to use. Daily operations are based on the straightforward processes of making payments to suppliers and receiving money. It's the best option for a company of that size. It's simple and straightforward to use this accounting software to keep track of your company's money. This program is something I use constantly.

CONS

Xero is designed for small businesses, therefore it has basic restrictions (journal approvals, etc.). As a company's billing operations reach a certain mass, they outgrow a single Xero instance and require the use of many instances running in parallel to process all of the bills.

Reasons for switching to Xero

Xero excels at the fundamentals, such as invoicing, cash flow forecasting, and vendor management. It's easy to generate a report that has all the fields and formatting you need.

Pierpaolo

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

My Experience With Xero

PROS

Xero has been very effective in handling accounting and tool is smooth too. Has all accounting features we need.

CONS

No issues at all. Xero has amazing features.

Andrew

Construction, 2-10 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed March 2024

Projects Feature/Module

We use Projects in our business which is critical to getting accurate real-time reporting, but is actually a waste of money and time. The features have not been designed with "Projects" in mind. It was as if someone at Xero decided it was a good idea to make this an add-on which users have to pay for.

PROS

Not much. It really only serves the accounts payable/receivable function fairly well.

CONS

It was touted to be the go-to software but in reality it is really no better that most others. It is frustratingly clunky to use.