Zuora Software


 

Since 2007 Zuora has been providing subscription-based businesses with Web-based accounting software capable of growing alongside them. This software was developed to be suitable for companies of any size. It’s a fit for clients in many industries, including education, telecommunications, media and health care.

Zuora offers three primary features: Commerce, Billing and Finance. All three work together to allow users to complete a wide range of tasks such as automating billing, subscription management and tax management. The system also offers brand customization, accepts over 200 currencies and features role-based access rules.

There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include Web-based support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike.

 

Zuora - Reporting
 
  • Zuora - Reporting
    Reporting
  • Zuora - Select products
    Select products
  • Zuora - Payment screen
    Payment screen
  • Zuora - Customer information
    Customer information
  • Zuora - Report filters
    Report filters
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

3 Reviews of Zuora

Showing 1-3 of 3

 

from Zendesk
Specialty: Software / Technology
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

A powerful product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Zuora can do pretty much anything. It has a lot of capabilities when it comes to billing, invoicing, dealing with international currencies, etc. But you definitely have to think in advance about how you *want* to do billing, e.g. is it a per transaction model, a per month model, a per minute model, what happens if there are overages etc. Zuora will let you get as complicated as you want. And sometimes that's too complicated.

Likes Least

Implementation is non-trivial. It's not like buying an off-the-shelf solution that's plug and play. You have to customize it and you'll need an implementation team. Even if you use Zuora to do the implementation, you need an internal IT-savvy person to lead the project, make decisions and make sure it all makes sense. Zuora can do anything, but you have to decide what it should do in company.

Recommendations

Make sure you know who in your organization will do the implementation work. Keep it as simple as possible. Once its implemented people will like it. But make sure you don't get carried away making things too complicated. Also, talk to references of similar sized companies with similar offerings so you can leverage their best practices when it comes to implementation.

 
 

from GoodData
Specialty: Engineering
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Strong product with a lot of engineering work behind it

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
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Support

N/A

Likes Best

Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup.

Likes Least

Analytics are lacking, with some questions on how accurate/recent the numbers are. People were nice but never really went above and beyond.

Recommendations

Make sure to get a good integration team! Be clear with your requirements and make sure you get your needs met upfront rather than slowly adding content in.

 
 

from SMTP, Inc.
Specialty: Software / Technology
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Excellent subscription-based billing platform

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc.

Likes Least

Learning curve might look too steep, but it depends on your experience with subscription based services.

Recommendations

If you have a very complex system and/or tight migration schedule - don't hesitate to purchase their professional services. It's a bit expensive, but they will do all the heavy lifting for you.

 
 
 
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