ChartLogic EHR

RATING:

3.9

(62)

About ChartLogic EHR

ChartLogic offers an ambulatory EHR suite that includes electronic medical record, practice management, revenue cycle management, e-prescribing and patient portal. The solution caters to primary care, surgical care and other complex areas of medicine. ChartLogic EMR (electronic medical record) is designed to understand user workflow, specialty and personal preferences. The solution offers electronic charting capabilities that allow medical practitioners to view patient notes, medical history, referral letters and diagnosis codes on a single screen. ChartLogic PM (practice management) helps in managing the administrative activities which include registration and scheduling, eligibility and verification, claims, billings and collections, user dashboards and repo...
EHR dashboard

ChartLogic EHR Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for ChartLogic EHR

1 - 5 of 61 Reviews

User Profile

Ingrid

Verified reviewer

Insurance, 1,001-5,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Great platform for insurance doctors, doctors, and patients alike.

I am checking electronic health records as well as existing prescription information to determine whether a customer qualifies for procedure coverage as well as if the procedure is safe given current prescription medication that the customer is using.

PROS

I can double check every health related patient information in here to approve procedure payments, thanks to our doctors sharing this info with us via CL.

CONS

Some features and information take a while to update on the server side. Because of this sometimes I have to wait longer than usual for what I need.

John

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

Great EMR

EHR/E-prescribing.

PROS

Ease of use. Easy to customize templates. Worked with other EMRs and you are not allowed to custimize templates of office notes or progress notes. Can custimize Folders for scanned documents. Speech is good, not perfect, but saves my wrists from typing as the other EMRs had. Speech commands make adding text/Template text to notes easy. I use the messages to send notes to other staff and use it as a reminder to me by sending messages to myself in the future. The best part is their customer service. Spot on. Read a few bad reviews. Let me tell you, they never dealt with an EMR with bad service before.

CONS

Wish the patient portal was more user friendly, could allow patients to make appointments, request refills. A mobile version would be helpful to me also - in that I might be able to use it as a way to securely communicate with patients. The direct mail systems still has problems. I can't view xml files.

Reasons for switching to ChartLogic EHR

At the time, was one of the first internet based options.

Osama

Hospital & Health Care, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed August 2023

Poor customer service. No technical support.

I had many technical issues with the practice management, mostly processing invoices. Customer service was unable to solve the problems and they always say that they will call back with a solution but they never called back.

PROS

It can save medical records.A scheduler is includedIt can send invoices electronically

CONS

Poor customer service. Poor technical support

Reasons for switching to ChartLogic EHR

Cost less.

Elly

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2017

User friendly and adaptable to the clinician's needs for the practice

I am interested in the new developments including the ability to use apps and patient portals. I would like to see more integrating of schedules, lab results, and faxes. Looking forward to the future of what Chartlogics may have to offer in this regards.

PROS

I love how I can create templates with ease and input handouts and easily attach documents into the patient's charts. It's also very organized with the patient's health records divided into appropriate sections (encounter notes,labs, med history, etc.)

CONS

The software takes time to load pages which sometimes makes charting inefficient. Also, the new scheduler is more complex. I still prefer the older version as it has all that I need and looks more simple and easy on the eyes.

Genevieve

Medical Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2019

Poor Customer Service

PROS

The doctor and techs like the usability of the software. Unfortunately, even upon specifically asking, the company does not notify us of changes we will experience and issues that may occur when updates are installed. When they are reported, tickets are opened and nothing is ever done to resolve the problems... we have to learn to deal with them. Our IT department has never had any issues coordinating the requirements for the updates.

CONS

Lack of promised follow-up, poor customer service and tickets not even being opened when requested (although, even when a ticket is issued, they are not addressed/resolved).