ModMed

RATING:

4.3

(168)

About ModMed

ModMed, also known as Modernizing Medicine®, is an award-winning software company that places doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Services include electronic health records (EHR), practice management, inventory management, revenue cycle management, analytics, and patient engagement tools including the video and audio telemedicine solution ModMed Telehealth. These tools and services work together seamlessly with the EHR as part of a single system. ModMed develops products and services for allergy, dermatology, gastroenterology (gGastro®), OBGYN, ophthalmology, orthopedics, otolaryngology / ENT, pain management, plastic surgery, podiatry and urology practices, as well as ambulatory surgery centers. Its al...
Dermatology

ModMed Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for ModMed

1 - 5 of 168 Reviews

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Absolute best EHR System for Specialties

The easiest EHR system I have ever used and very applicable to the specific specialty (at least from mt experience-- Dermatology)

PROS

This software is very user friendly, easy to learn, easy to use and saves A LOT of time for the doctor/provider or medical assistants/scribes.

CONS

More customization features specifically for one's practice would be nice however it is a stand out product as is

Vendor Response

We so appreciate you taking the time to share your experience with us and those considering our EHR system. Thank you! - Holly A., Clinical Solutions Manager

Replied June 2019

Brandon

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Modernizing Medicine

Overall our experience has been positive with ModMed. I think part of any new EMR is that they do so much it takes time to really incorporate it all into your practice. So on that end, I think even the things we currently like the least will improve.

PROS

The software is a whole suite with EMR and practice Management. The two work together nicely. It allows easy scheduling of providers and linking of the visits. It helps drive the physician through their note while ensuring that they are coding their visits properly. It also helps with MIPS and other programs. They also do regular updates to improve the software, which is great.

CONS

The things that are the least liked are the inability to really fine tune the scheduling. Even though you limit the type of appointments per location or provider, it still providers the schedulers with all options even if they are not able to use them. Also, creating the notes can be a bit cumbersome. I think some more "customization" would be helpful.

Reason for choosing ModMed

It was specific to our specialty. Many EMR's are built for General or Hospital practice, which does not apply to many specialties.

Reasons for switching to ModMed

Former software was aging out and the providers were ready for a switch.

Thu

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

The most inefficient EMR I have used in 15 years

I spend hours every night/weekend charting because of the inefficiency of the program. The support is horrible/nonexistent. Lots of bugs, unannounced updates. It ruins my quality of life.

PROS

It’s easy on the eyes, looks pretty. It’s easy to use for staff who are not tech savvy.

CONS

So so inefficient. Constant scrolling, switching between screens. Unable to upload prescription details. Doesn’t update history automatically. Frequently crashes.

Reasons for switching to ModMed

Changed job position

Vendor Response

Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful.

Replied July 2023

Alan

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Best EHR I’ve used!

Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made.

PROS

EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.

CONS

Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction

Reason for choosing ModMed

Demo revealed that it is designed by smart, efficient end users, not coders.

Reasons for switching to ModMed

Lack of support

Vendor Response

Hi Dr. Gorenberg - Thank you so much for the great feedback and sharing your review with others considering our EHR and suite of solutions. - Holly, Clinical Solutions Manager

Replied May 2020

PATTI

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

EMA Review

Coding has increased our efficiency and bottom line.

PROS

We have EMA and MODMED PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well

CONS

The cost of the program and additional modules is substantial.

Reason for choosing ModMed

Reviews from colleagues and the Dermatology specific program

Vendor Response

Hi Patti - We're happy to hear that using EMA and our PM system have helped bring efficiency to your practice. Thank you for taking the time to share your feedback! -Holly A. Clinical Solutions Manager

Replied May 2019