NextGen Office
About NextGen Office
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Most Helpful Reviews for NextGen Office
1 - 5 of 1,256 Reviews
JEFF
Verified reviewer
Entertainment, 10,000+ employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2020
NextGen Healthcare-Still a leader in Patient/Physician communication
This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.
PROSI needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.
CONSI only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.
Vipul
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2020
family physician review
I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.
PROSIt is very easy to complete my notes at the time of examination of the patients
CONSwhenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.
Reason for choosing NextGen Office
more cost effective, and in my opinion easier to use
Reasons for switching to NextGen Office
The integration between the EHR and practice management was important to me, and at the time of my switch, Practice Fusion didn't offer this
Cheryl
Medical Practice
Used free trial
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2014
Great potential, but needs some improvement!
They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.
CONSYou can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!
Barry
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Get to know it
Took a while to learn the system, but in’s you learn the ins and outs of navigation it a breeze
PROSEverything thing you need is there. Options are unlimited. Navigation is straight forward once you learn the system. Support is knowlegible and fast.
CONSTough to learn. Training team needs a lot to be desired
Reason for choosing NextGen Office
Betting linking with other ears , but tough decision
Reasons for switching to NextGen Office
Bad support and very expensive to use
Jay
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
About to go live
In my heart I know, after the growing pains, it will be a good product. They have a lot of videos to watch and webinars available. Call back is never as quick as when you need help.
PROS2015 certified APMA partnered to work with them. NextGen uses APMA registry. Health Fusion was already purchased by NextGen so they aren't going anywhere. Customizable
CONS1. It looks great when sales people show you but out of the box requires A LOT of customization. Of course, the good is that it is able to be customized - but YOU do it. 2. YOU do all work. They show you but you DO it 3. Many of the verbage they use looks good until you READ it. Then you realize how many changes YOU need to make.
Reason for choosing NextGen Office
Sammy not 2015 certified Small company (may be sold) - MM has scared me. Otherwise, this was a GREAT podiatry software
Reasons for switching to NextGen Office
MM closing up shop - sucks